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don't add up. 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I think Microsoft has finally become serious again. Game on.",{"_720":24,"_721":762},[],{"_166":167,"_147":764,"_168":765,"_153":767,"_155":767,"_158":768,"_712":769,"_160":152,"_161":770,"_163":152,"_156":771,"_716":152,"_178":717,"_164":248,"_165":249,"_176":772,"_718":773,"_723":724},{"_149":152,"_151":152},[766],{"_52":743,"_172":744,"_174":745,"_709":152},"12 Key Moments in Unified Communications","/ucaas/12-key-moments-in-unified-communications",{},"Oct 11, 2010","How did we get where we are with UC? 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But the real issue is managing all this.",7,{"_720":24,"_721":859},[],{"_166":167,"_147":861,"_168":862,"_153":867,"_155":867,"_158":868,"_712":869,"_160":152,"_161":870,"_163":152,"_156":871,"_716":152,"_178":717,"_164":204,"_165":205,"_176":351,"_718":872,"_723":724},{"_149":152,"_151":152},[863],{"_52":864,"_172":865,"_174":866,"_709":152},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg","Cisco Unveils TelePresence for Consumers","/network-technology/cisco-unveils-telepresence-for-consumers",{},"Oct 6, 2010","the solution will appeal to that higher end consumer. It's easy to use, the quality has to be seen to be experienced, and it can be deployed fairly quickly.",{"_720":24,"_721":873},[],{"_166":167,"_147":875,"_168":876,"_153":881,"_155":881,"_158":882,"_712":883,"_160":152,"_161":870,"_163":152,"_156":884,"_716":152,"_178":717,"_164":207,"_165":208,"_176":309,"_718":885,"_723":724},{"_149":152,"_151":152},[877],{"_52":878,"_172":879,"_174":880,"_709":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","E-Discovery Resources: Use Them","/telecommunication-technology/e-discovery-resources-use-them",{},"Digital data is likely to be implicated in any case and in any court. Conformance to the E-discovery requirements should be as responsive as possible.",{"_720":24,"_721":886},[],{"_166":167,"_147":888,"_168":889,"_153":894,"_155":894,"_158":895,"_712":896,"_160":152,"_161":870,"_163":152,"_156":897,"_716":152,"_178":717,"_164":257,"_165":258,"_176":280,"_718":898,"_723":724},{"_149":152,"_151":152},[890],{"_52":891,"_172":892,"_174":893,"_709":152},"Melanie Turek","/author/melanie-turek","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltf020a9d5a876cd86/673c6005d6fd5237f0fc00a5/melanie_turek.jpg","Key Trends in the Web Conferencing Market","/video-conferencing/key-trends-in-the-web-conferencing-market",{},"With the integration of conferencing capabilities into broader enterprise communications, IT is making key decisions related to Web conferencing services.",{"_720":24,"_721":899},[],{"_166":167,"_147":901,"_168":902,"_153":907,"_155":907,"_158":908,"_712":909,"_160":152,"_161":910,"_163":152,"_156":911,"_716":152,"_178":717,"_164":257,"_165":258,"_176":228,"_718":912,"_723":724},{"_149":152,"_151":152},[903],{"_52":904,"_172":905,"_174":906,"_709":152},"Tsahi Levent-Levi","/author/tsahi-levent-levi","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt79ce6d7fce713a63/673c6009c172a0531c1b3521/Tsahi-Levent-Levi-102x102.jpg","Steve, We Don't Need Yet Another Video Standard","/video-conferencing/steve-we-don-t-need-yet-another-video-standard",{},"Oct 5, 2010","Now you can use Apple's \"open standard\" for FaceTime. But you actually can't, because connecting to it without being Apple is currently impossible.",{"_720":24,"_721":913},[],{"_166":167,"_147":915,"_168":916,"_153":918,"_155":918,"_158":919,"_712":920,"_160":152,"_161":910,"_163":152,"_156":921,"_716":152,"_178":717,"_164":131,"_165":132,"_176":280,"_718":922,"_723":724},{"_149":152,"_151":152},[917],{"_52":743,"_172":744,"_174":745,"_709":152},"Interactive Intelligence Buys Another Business Process Firm","/ai-automation/interactive-intelligence-buys-another-business-process-firm",{},"Extending its unique approach to CEBP, Interactive purchases a firm that specializes in debt collection software and services.",{"_720":24,"_721":923},[],{"_166":167,"_147":925,"_168":926,"_153":928,"_155":928,"_158":929,"_712":930,"_160":152,"_161":910,"_163":152,"_156":931,"_716":152,"_178":717,"_164":243,"_165":244,"_176":241,"_718":932,"_723":724},{"_149":152,"_151":152},[927],{"_52":743,"_172":744,"_174":745,"_709":152},"Re-Introducing Vertical Communications","/digital-workplace/re-introducing-vertical-communications",{},"One of the early enterprise VOIP pioneers is attempting to make a significant comeback with a new key product and strategy.",{"_720":24,"_721":933},[],{"_166":167,"_147":935,"_168":936,"_153":938,"_155":938,"_158":939,"_712":940,"_160":152,"_161":910,"_163":152,"_156":941,"_716":152,"_178":717,"_164":286,"_165":287,"_176":228,"_718":942,"_723":724},{"_149":152,"_151":152},[937],{"_52":729,"_172":730,"_174":731,"_709":152},"Text Analytics Meets Speech Analytics","/data-management/text-analytics-meets-speech-analytics",{},"Mining the information in contact center calls using speech analytics can be an early warning system, before an issue escalates to negative social media.",{"_720":24,"_721":943},[],{"_166":167,"_147":945,"_168":946,"_153":948,"_155":948,"_158":949,"_712":950,"_160":152,"_161":951,"_163":152,"_156":952,"_716":152,"_178":717,"_164":257,"_165":258,"_176":280,"_718":953,"_723":724},{"_149":152,"_151":152},[947],{"_52":743,"_172":744,"_174":745,"_709":152},"Cisco's Bates Reportedly Taking Helm at Skype; Update: Padmasree Warrior to Take Bates Role at Cisco","/video-conferencing/cisco-s-bates-reportedly-taking-helm-at-skype-update-padmasree-warrior-to-take-bates-role-at-cisco",{},"Oct 4, 2010","Perhaps explaining the earlier, apparently unfounded rumors about Cisco buying Skype--it turns out Skype is hiring a top Cisco executive to be its new CEO, ahead of the forthcoming Skype IPO.",{"_720":24,"_721":954},[],{"_166":167,"_147":956,"_168":957,"_153":962,"_155":962,"_158":963,"_712":964,"_160":152,"_161":951,"_163":152,"_156":965,"_716":152,"_178":717,"_164":207,"_165":208,"_176":241,"_718":966,"_723":724},{"_149":152,"_151":152},[958],{"_52":959,"_172":960,"_174":961,"_709":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","Resistance to Change Isn't the Issue","/telecommunication-technology/resistance-to-change-isn-t-the-issue",{},"IT professionals are pragmatists; \"resistance\" isn't the primary consideration in buying decisions. IT is all about making sure that a new alternative is actually ready and right for their enterprise.",{"_720":24,"_721":967},[],{"_166":167,"_147":969,"_168":970,"_153":972,"_155":972,"_158":973,"_712":974,"_160":152,"_161":951,"_163":152,"_156":975,"_716":152,"_178":717,"_164":243,"_165":244,"_176":280,"_718":976,"_723":724},{"_149":152,"_151":152},[971],{"_52":706,"_172":707,"_174":708,"_709":152},"To UC or Not to UC Point 4","/digital-workplace/to-uc-or-not-to-uc-point-4",{},"Companies simply have too much stuff. UC is a start in the right direction to compress, consolidate and remove extraneous gear, systems and software.",{"_720":24,"_721":977},[],{"_166":167,"_147":979,"_168":980,"_153":985,"_155":985,"_158":986,"_712":987,"_160":152,"_161":951,"_163":152,"_156":988,"_716":152,"_178":717,"_164":204,"_165":205,"_176":857,"_718":989,"_723":724},{"_149":152,"_151":152},[981],{"_52":982,"_172":983,"_174":984,"_709":152},"Doug Carolus","/author/doug-carolus","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt610b5e1fbb23a7fe/673c600bdf388d0b5b8f9acf/doug_carolus.png","The \"Switzerland\" of Session Border Controllers","/network-technology/the-switzerland-of-session-border-controllers",{},"Different SBC vendors have very different approaches in how they price their SBC products. For the first in our series on this product class that's becoming increasingly important to the enterprise, we look at Acme Packet.",{"_720":24,"_721":990},[],{"_166":167,"_147":992,"_168":993,"_153":995,"_155":995,"_158":996,"_712":997,"_160":152,"_161":998,"_163":152,"_156":999,"_716":152,"_178":717,"_164":266,"_165":267,"_176":241,"_718":1000,"_723":724},{"_149":152,"_151":152},[994],{"_52":238,"_172":239,"_174":240,"_709":152},"UC and Virtualization: Friend or Foe?","/workspace/uc-and-virtualization-friend-or-foe-",{},"Oct 3, 2010","The benefits of virtualization in terms of reducing cost and complexity are slowly extending to the world of UC, but communication between server, desktop, and UC teams is essential for success.",{"_720":24,"_721":1001},[],{"_166":167,"_147":1003,"_168":1004,"_153":1006,"_155":1006,"_158":1007,"_712":1008,"_160":152,"_161":1009,"_163":152,"_156":1010,"_716":152,"_178":717,"_164":243,"_165":244,"_176":228,"_718":1011,"_723":724},{"_149":152,"_151":152},[1005],{"_52":225,"_172":226,"_174":227,"_709":152},"Are You Paying Too Much For Long Distance?","/digital-workplace/are-you-paying-too-much-for-long-distance-",{},"Oct 1, 2010","Here are some best practices to ensure optimal rates. You could see a 40%+ ROI.",{"_720":24,"_721":1012},[],{"_166":167,"_147":1014,"_168":1015,"_153":1017,"_155":1017,"_158":1018,"_712":1019,"_160":152,"_161":1009,"_163":152,"_156":1020,"_716":152,"_178":717,"_164":207,"_165":208,"_176":351,"_718":1021,"_723":724},{"_149":152,"_151":152},[1016],{"_52":878,"_172":879,"_174":880,"_709":152},"VoIP/SIP Peering; Issues and Testing","/telecommunication-technology/voip-sip-peering-issues-and-testing",{},"When trying to trunk different vendors' IP-PBXs via SIP trunks, there's a long list of tests you may need to run and issues to consider.",{"_720":24,"_721":1022},[],{"_166":167,"_147":1024,"_168":1025,"_153":1027,"_155":1027,"_158":1028,"_712":1029,"_160":152,"_161":1030,"_163":152,"_156":1031,"_716":152,"_178":717,"_164":207,"_165":208,"_176":228,"_718":1032,"_723":724},{"_149":152,"_151":152},[1026],{"_52":743,"_172":744,"_174":745,"_709":152},"SIP Trunks: Deployments Increasing, But Availability Still Lags","/telecommunication-technology/sip-trunks-deployments-increasing-but-availability-still-lags",{},"Sep 30, 2010","In our webinar, we got some new stats from Nemertes Research and some interesting perspectives from Sprint.",{"_720":24,"_721":1033},[],{"_166":167,"_147":1035,"_168":1036,"_153":1038,"_155":1038,"_158":1039,"_712":1040,"_160":152,"_161":1041,"_163":152,"_156":1042,"_716":152,"_178":717,"_164":257,"_165":258,"_176":309,"_718":1043,"_723":724},{"_149":152,"_151":152},[1037],{"_52":864,"_172":865,"_174":866,"_709":152},"Avaya Dials Up Skype As A Partner","/video-conferencing/avaya-dials-up-skype-as-a-partner",{},"Sep 29, 2010","The agreement is a multi-phase deal that has both a go-to-market element as well as a technology integration component, and will increase the value proposition for both companies.",{"_720":24,"_721":1044},[],{"_166":167,"_147":1046,"_168":1047,"_153":1049,"_155":1049,"_158":1050,"_712":1051,"_160":152,"_161":1041,"_163":152,"_156":1052,"_716":152,"_178":717,"_164":257,"_165":258,"_176":280,"_718":1053,"_723":724},{"_149":152,"_151":152},[1048],{"_52":891,"_172":892,"_174":893,"_709":152},"World Web Conferencing Hosted Services Market: Need and Growth Don't Match","/video-conferencing/world-web-conferencing-hosted-services-market-need-and-growth-don-t-match",{},"Revenue growth was slower than expected in 2009, but a general rebound is expected in 2010, with a return of healthy demand.",{"_720":24,"_721":1054},[],{"_166":167,"_147":1056,"_168":1057,"_153":1059,"_155":1059,"_158":1060,"_712":1061,"_160":152,"_161":1062,"_163":152,"_156":1063,"_716":152,"_178":717,"_164":257,"_165":258,"_176":772,"_718":1064,"_723":724},{"_149":152,"_151":152},[1058],{"_52":743,"_172":744,"_174":745,"_709":152},"Avaya & Skype to Announce Strategic Agreement","/video-conferencing/avaya-skype-to-announce-strategic-agreement",{},"Sep 28, 2010","Among other things, this would seem to make it less likely that Cisco is about to acquire Skype, as was previously rumored.",{"_720":24,"_721":1065},[],{"_166":167,"_147":1067,"_168":1068,"_153":1070,"_155":1070,"_158":1071,"_712":1072,"_160":152,"_161":1062,"_163":152,"_156":1073,"_716":152,"_178":717,"_164":291,"_165":292,"_176":1074,"_718":1075,"_723":724},{"_149":152,"_151":152},[1069],{"_52":706,"_172":707,"_174":708,"_709":152},"Valcom IP-Paging Primer","/data-privacy/valcom-ip-paging-primer",{},"What's new on the horizon for paging systems in schools.",8,{"_720":24,"_721":1076},[],{"_166":167,"_147":1078,"_168":1079,"_153":1081,"_155":1081,"_158":1082,"_712":1083,"_160":152,"_161":1062,"_163":152,"_156":1084,"_716":152,"_178":717,"_164":204,"_165":205,"_176":280,"_718":1085,"_723":724},{"_149":152,"_151":152},[1080],{"_52":743,"_172":744,"_174":745,"_709":152},"RIM's PlayBook Tablet: Going for the Enterprise","/network-technology/rim-s-playbook-tablet-going-for-the-enterprise",{},"The RIM tablet can connect with the BlackBerry Enterprise Server, making it a fit with more enterprise networks than Cisco's or Avaya's offerings.",{"_720":24,"_721":1086},[],{"_166":167,"_147":1088,"_168":1089,"_153":1091,"_155":1091,"_158":1092,"_712":1093,"_160":152,"_161":1062,"_163":152,"_156":1094,"_716":152,"_178":717,"_164":207,"_165":208,"_176":241,"_718":1095,"_723":724},{"_149":152,"_151":152},[1090],{"_52":792,"_172":793,"_174":794,"_709":152},"Expanding Device Choices for Mobile UC","/telecommunication-technology/expanding-device-choices-for-mobile-uc",{},"There are simply too many things tablets excel at for them not to be adopted as a major platform.",{"_720":24,"_721":1096},[],{"_166":167,"_147":1098,"_168":1099,"_153":1104,"_155":1104,"_158":1105,"_712":1106,"_160":152,"_161":1107,"_163":152,"_156":1108,"_716":152,"_178":717,"_164":196,"_165":197,"_176":1109,"_718":1110,"_723":724},{"_149":152,"_151":152},[1100],{"_52":1101,"_172":1102,"_174":1103,"_709":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Commenting On The Commenters","/infrastructure/commenting-on-the-commenters",{},"Sep 27, 2010","Our intrepid blogger wades into the melee over Cisco vs. Microsoft.",20,{"_720":24,"_721":1111},[],{"_166":167,"_147":1113,"_168":1114,"_153":1119,"_155":1119,"_158":1120,"_712":1121,"_160":152,"_161":1122,"_163":152,"_156":1123,"_716":152,"_178":717,"_164":201,"_165":202,"_176":309,"_718":1124,"_723":724},{"_149":152,"_151":152},[1115],{"_52":1116,"_172":1117,"_174":1118,"_709":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","The Cloud, Like Fog, Encircles Me?","/cloud-infrastructure/the-cloud-like-fog-encircles-me-",{},"Sep 24, 2010","There are some very good reasons not to believe all the hype about the Cloud.",{"_720":24,"_721":1125},[],"sidebarModules",[1128,1183,1196],{"_87":1129,"_1130":1131,"_1180":1181},"module_content_cards","data",{"_111":1132,"_1133":1134,"_178":1135,"_700":1136,"_1176":1177,"_1178":1177,"_1179":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1137,1152,1164],{"_87":1138,"_1130":1139},"contentPreview",{"_166":167,"_178":1140,"_147":1141,"_153":1143,"_155":1143,"_158":1144,"_160":1144,"_712":1145,"_161":1146,"_163":152,"_164":1147,"_165":329,"_168":1148,"_176":351,"_718":1150},"card-horizontal",{"_149":1142,"_151":1143},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1149],{"_52":864,"_172":865,"_174":866},{"_720":24,"_721":1151},[],{"_87":1138,"_1130":1153},{"_166":167,"_178":1140,"_147":1154,"_153":1156,"_155":1156,"_158":1157,"_160":1157,"_712":1158,"_161":1159,"_163":152,"_164":1147,"_165":329,"_168":1160,"_176":351,"_718":1162},{"_149":1155,"_151":1156},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1161],{"_52":729,"_172":730,"_174":731},{"_720":24,"_721":1163},[],{"_87":1138,"_1130":1165},{"_166":167,"_178":1140,"_147":1166,"_153":1168,"_155":1168,"_158":1169,"_160":1169,"_712":1170,"_161":1171,"_163":152,"_164":1147,"_165":329,"_168":1172,"_176":1074,"_718":1174},{"_149":1167,"_151":1168},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 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