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Cloud Infrastructure
Aspect Viewpoint on the Cloud Based Call CenterAspect Viewpoint on the Cloud Based Call Center

The cloud's lower cost and dynamic flexibility are among its most attractive attributes for contact centers.

byGary Audin
Dec 28, 2010
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5 Min Read
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UCaaS
Avaya ACE's CEBPAvaya ACE's CEBP
byZeus Kerravala
Dec 22, 2010
4 Min Read
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Data Privacy
Threats to the SMB Premises-Based IP Telephony MarketThreats to the SMB Premises-Based IP Telephony Market
byMelanie Turek
Dec 22, 2010
3 Min Read
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Telecommunication Technology
Lync: My Christmas Present To Ponderous OnesLync: My Christmas Present To Ponderous Ones
byMatt Brunk
Dec 22, 2010
2 Min Read
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Digital Workplace
UCIF Becoming More OpenUCIF Becoming More Open
byBlair Pleasant
Dec 21, 2010
4 Min Read
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Customer Experience
It's that Time of the Year: My Take on the UC Year In ReviewIt's that Time of the Year: My Take on the UC Year In Review
byBlair Pleasant
Dec 21, 2010
3 Min Read
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Network Technology
Faster Wireless Modems: Can The Providers Keep Up?
Faster Wireless Modems: Can The Providers Keep Up?
Dec 21, 2010
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5 Min Read
byGary Audin
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Telecommunication Technology
Being Thankful
Being Thankful
Dec 20, 2010
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5 Min Read
byMatt Brunk
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Cloud Infrastructure
Cloudy in the Contact Center...Why Now?
Cloudy in the Contact Center...Why Now?
Dec 17, 2010
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4 Min Read
byJason Alley
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Network Technology
Energy Star Ratings; Some Not Real?
Energy Star Ratings; Some Not Real?
Dec 17, 2010
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4 Min Read
byGary Audin
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Telecommunication Technology
Industry Predictions for 2011
Industry Predictions for 2011
Dec 15, 2010
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5 Min Read
byZeus Kerravala
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Digital Workplace
Some Cool Products of 2010
Some Cool Products of 2010
Dec 15, 2010
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1 Min Read
byEric Krapf
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AI Collaboration
Decoding "Collaboration" for Realistic Decision Making
Decoding "Collaboration" for Realistic Decision Making
Dec 14, 2010
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3 Min Read
byMarty Parker
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Telecommunication Technology
Lync: Questioning the Sync
Lync: Questioning the Sync
Dec 13, 2010
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3 Min Read
byMatt Brunk
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Telecommunication Technology
ShoreTel Names New CEO
ShoreTel Names New CEO
Dec 13, 2010
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1 Min Read
byEric Krapf
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Telecommunication Technology
Craig's Wild adVentures
Craig's Wild adVentures
Dec 13, 2010
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9 Min Read
byDave Michels
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Cloud Infrastructure
Cloud-Based Communications: Right for You?
Cloud-Based Communications: Right for You?
Dec 12, 2010
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14 Min Read
byGary Audin
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CRM
The Contact Center Side of Dreamforce
The Contact Center Side of Dreamforce
Dec 10, 2010
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1 Min Read
bySheila McGee-Smith
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Digital Workplace
Enterprise Communications in 2011: Buyers Reveal Top Priorities
Enterprise Communications in 2011: Buyers Reveal Top Priorities
Dec 10, 2010
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2 Min Read
byMelanie Turek
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Digital Workplace
The FCC Net Neutrality Framework: Ready for Prime Time?
The FCC Net Neutrality Framework: Ready for Prime Time?
Dec 9, 2010
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5 Min Read
byGary Audin
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Telecommunication Technology
At Dreamforce 2010, All the Chatter is About Chatter
At Dreamforce 2010, All the Chatter is About Chatter
Dec 8, 2010
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2 Min Read
bySheila McGee-Smith
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Digital Workplace
When it Comes to UC, ROI Isn't a One-Time Deal
When it Comes to UC, ROI Isn't a One-Time Deal
Dec 8, 2010
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4 Min Read
byMelanie Turek
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Digital Workplace
eZuce OpenUC
eZuce OpenUC
Dec 8, 2010
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2 Min Read
byMatt Brunk
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Video Conferencing
Carrying Video Conferencing at Best Effort
Carrying Video Conferencing at Best Effort
Dec 8, 2010
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3 Min Read
byJohn Bartlett
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Video Conferencing
Siemens Announces UC Enhancements
Siemens Announces UC Enhancements
Dec 7, 2010
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2 Min Read
byEric Krapf
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Cloud Infrastructure
2010 Will Be Remembered As The Year Corporate IT Changed Forever
2010 Will Be Remembered As The Year Corporate IT Changed Forever
Dec 7, 2010
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4 Min Read
byZeus Kerravala
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Video Conferencing
Skype: Poised for Growth or Getting Squeezed?
Skype: Poised for Growth or Getting Squeezed?
Dec 6, 2010
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4 Min Read
byFred Knight
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Telecommunication Technology
My Trip to Huntsville
My Trip to Huntsville
Dec 6, 2010
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5 Min Read
byDave Michels
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Telecommunication Technology
SIP Trunking Contracts Part 2: Fix (or Work Around) Limits on Your Flexibility
SIP Trunking Contracts Part 2: Fix (or Work Around) Limits on Your Flexibility
Dec 6, 2010
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11 Min Read
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Infrastructure
Siemens Enterprise Acquires Web Conferencing Company
Siemens Enterprise Acquires Web Conferencing Company
Dec 3, 2010
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2 Min Read
byEric Krapf
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Telecommunication Technology
And You Thought All Spam Filters Were the Same
And You Thought All Spam Filters Were the Same
Dec 3, 2010
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14 Min Read
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Video Conferencing
Verizon Launches LTE; Let the 4G Wars Begin
Verizon Launches LTE; Let the 4G Wars Begin
Dec 3, 2010
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5 Min Read
byMichael Finneran
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Telecommunication Technology
Lync: Don't Tread On My PBX!
Lync: Don't Tread On My PBX!
Dec 3, 2010
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4 Min Read
byMatt Brunk
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Telecommunication Technology
Lotus Foundations R.I.P.
Lotus Foundations R.I.P.
Dec 2, 2010
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4 Min Read
byDave Michels
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Digital Workplace
Frost & Sullivan on the SMB Market for Premises-Based IP Communications
Frost & Sullivan on the SMB Market for Premises-Based IP Communications
Dec 2, 2010
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2 Min Read
byMelanie Turek

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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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