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Telecommunication Technology
Bots Gone BonkersBots Gone Bonkers

Chat bots may be the "next big thing," but be sure to place the emphasis on "next" -- we're early days, indeed, with this technology.

byBeth Schultz
Sep 9, 2016
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5 Min Read
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Workspace
Staying Uncompromised in a Compromised EnvironmentStaying Uncompromised in a Compromised Environment
byMatt Brunk
Sep 9, 2016
2 Min Read
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Digital Workplace
Twilio: Priced for Enterprise ScaleTwilio: Priced for Enterprise Scale
byMichelle Burbick
Sep 8, 2016
5 Min Read
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Infrastructure
What's the Big Deal about Carrier Aggregation?What's the Big Deal about Carrier Aggregation?
byMichelle Burbick
Sep 7, 2016
3 Min Read
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Team Messaging
Microsoft Planning Slack Attack?Microsoft Planning Slack Attack?
byBeth Schultz
Sep 7, 2016
3 Min Read
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Team Messaging
Let's Have the Next Meeting on FacebookLet's Have the Next Meeting on Facebook
byDave Michels
Sep 6, 2016
4 Min Read
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Network Technology
LPWA Live for IoT
LPWA Live for IoT
Sep 2, 2016
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5 Min Read
byGary Audin
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UCaaS
Avaya Angst Must Come to an End
Avaya Angst Must Come to an End
Sep 1, 2016
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6 Min Read
byBeth Schultz
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Contact Centers
Talking With 007
Talking With 007
Sep 1, 2016
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5 Min Read
byTerry Slattery
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AI & Automation
Q&A: Genesys CEO Dishes on Interactive Intelligence Buy
Q&A: Genesys CEO Dishes on Interactive Intelligence Buy
Aug 31, 2016
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5 Min Read
bySheila McGee-Smith
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Telecommunication Technology
Surviving Massive Disruption
Surviving Massive Disruption
Aug 31, 2016
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6 Min Read
byElizabeth (Beth) English
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Hybrid
Know Your Avaya IP Office Hybrid Options
Know Your Avaya IP Office Hybrid Options
Aug 30, 2016
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4 Min Read
byBrian Riggs
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UCaaS
Avaya Releases R10 for IP Office
Avaya Releases R10 for IP Office
Aug 30, 2016
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4 Min Read
byDave Michels
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Customer Experience
Contract Games: How Verizon Rapid Delivery Turns Contracting on its Head
Contract Games: How Verizon Rapid Delivery Turns Contracting on its Head
Aug 30, 2016
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14 Min Read
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Digital Workplace
Communications Assets: All Sweated Out or All Shook Up?
Communications Assets: All Sweated Out or All Shook Up?
Aug 30, 2016
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4 Min Read
byEric Krapf
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Telecommunication Technology
In Search of the Blue Idea
In Search of the Blue Idea
Aug 29, 2016
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4 Min Read
byAndrew Prokop
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Contact Centers
Why a Virtual Customer Could Save Your Contact Center
Why a Virtual Customer Could Save Your Contact Center
Aug 29, 2016
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3 Min Read
byDarc Rasmussen
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Employee Experience
Collaboration Is a Behavior, Not a Technology
Collaboration Is a Behavior, Not a Technology
Aug 26, 2016
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3 Min Read
byGary Audin
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Customer Experience
DOCSIS 3.1: Give Me More
DOCSIS 3.1: Give Me More
Aug 26, 2016
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2 Min Read
byMatt Brunk
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UCaaS
UCaaS Going Strong
UCaaS Going Strong
Aug 25, 2016
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3 Min Read
byBeth Schultz
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Ccaas
Buying CCaaS: Brand Name vs. White Label
Buying CCaaS: Brand Name vs. White Label
Aug 25, 2016
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3 Min Read
bySheila McGee-Smith
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Network Technology
Is SD-WAN Right for You?
Is SD-WAN Right for You?
Aug 25, 2016
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6 Min Read
byZeus Kerravala
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Network Technology
Avoiding Potholes on Road to Network Transformation
Avoiding Potholes on Road to Network Transformation
Aug 24, 2016
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5 Min Read
byManny Moss
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Customer Experience
Saving Dollars and Cents with MVNOs
Saving Dollars and Cents with MVNOs
Aug 24, 2016
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3 Min Read
byArt Yonemoto
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CRM
Communications-as-a-Feature: How Salesforce Will Replace Your ACD
Communications-as-a-Feature: How Salesforce Will Replace Your ACD
Aug 23, 2016
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3 Min Read
byChris Vitek
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AI Collaboration
Step Up Your Digital Game with Team Collaboration
Step Up Your Digital Game with Team Collaboration
Aug 22, 2016
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4 Min Read
byZeus Kerravala
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Telecommunication Technology
Delivering Omnichannel Experience in Multichannel World
Delivering Omnichannel Experience in Multichannel World
Aug 22, 2016
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3 Min Read
byDarc Rasmussen
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AI Voice
Giving a Voice to IoT
Giving a Voice to IoT
Aug 22, 2016
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5 Min Read
byAndrew Prokop
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Digital Workplace
Using Leverage for Vendor Negotiations
Using Leverage for Vendor Negotiations
Aug 19, 2016
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4 Min Read
byGary Audin
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Infrastructure
What Clients Want
What Clients Want
Aug 18, 2016
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4 Min Read
byDave Stein
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Cloud Infrastructure
Five9 Gets Smart on Customer Journey
Five9 Gets Smart on Customer Journey
Aug 17, 2016
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2 Min Read
bySheila McGee-Smith
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Cloud Infrastructure
State of Confusion Clouds UC&C
State of Confusion Clouds UC&C
Aug 16, 2016
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5 Min Read
byBlair Pleasant
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Telecommunication Technology
Probing Use Case for UC Diagnostics
Probing Use Case for UC Diagnostics
Aug 16, 2016
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3 Min Read
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Assistants & Copilots
Turning the Gears of Digital Transformation
Turning the Gears of Digital Transformation
Aug 15, 2016
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6 Min Read
byRobin Gareiss
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Digital Workplace
Where Are We with Team Collaboration?
Where Are We with Team Collaboration?
Aug 12, 2016
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5 Min Read
byGary Audin

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