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After nearly six months of using a team chat app, I'm hooked, and I never want to go back to email.",{"_704":24,"_705":893},[],{"_166":167,"_147":895,"_168":896,"_153":898,"_155":898,"_158":899,"_696":900,"_160":152,"_161":901,"_163":152,"_156":902,"_700":152,"_178":701,"_164":201,"_165":202,"_176":864,"_702":903,"_707":708},{"_149":152,"_151":152},[897],{"_52":348,"_172":349,"_174":350,"_693":152},"CPaaS Oligarchy in the Making?","/cloud-infrastructure/cpaas-oligarchy-in-the-making-",{},"Jun 27, 2016","CEO Alan Masarek shares his insight on Vonage's cloud communications strategy, perspective on the communications API opportunity, and more.",{"_704":24,"_705":904},[],{"_166":167,"_147":906,"_168":907,"_153":912,"_155":912,"_158":913,"_696":914,"_160":152,"_161":901,"_163":152,"_156":915,"_700":152,"_178":701,"_164":245,"_165":246,"_176":281,"_702":916,"_707":708},{"_149":152,"_151":152},[908],{"_52":909,"_172":910,"_174":911,"_693":152},"Andrew 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deployment.",{"_704":24,"_705":927},[],{"_166":167,"_147":929,"_168":930,"_153":932,"_155":932,"_158":933,"_696":934,"_160":152,"_161":935,"_163":152,"_156":936,"_700":152,"_178":701,"_164":223,"_165":224,"_176":230,"_702":937,"_707":708},{"_149":152,"_151":152},[931],{"_52":790,"_172":791,"_174":792,"_693":152},"Shadow UC&C Grows Out of Control","/digital-workplace/shadow-uc-c-grows-out-of-control",{},"Jun 24, 2016","But there are ways for IT to reign in users and gain back control.",{"_704":24,"_705":938},[],{"_166":167,"_147":940,"_168":941,"_153":943,"_155":943,"_158":944,"_696":945,"_160":152,"_161":946,"_163":152,"_156":947,"_700":152,"_178":701,"_164":223,"_165":224,"_176":317,"_702":948,"_707":708},{"_149":152,"_151":152},[942],{"_52":348,"_172":349,"_174":350,"_693":152},"Catching Up on Facebook at Work","/digital-workplace/catching-up-on-facebook-at-work",{},"Jun 23, 2016","Monica Adractas, Facebook's director, Americas, Facebook at Work, gives us the lowdown on where the product is now and where it'll be going.",{"_704":24,"_705":949},[],{"_166":167,"_147":951,"_168":952,"_153":957,"_155":957,"_158":958,"_696":959,"_160":152,"_161":946,"_163":152,"_156":960,"_700":152,"_178":701,"_164":196,"_165":197,"_176":317,"_702":961,"_707":708},{"_149":152,"_151":152},[953],{"_52":954,"_172":955,"_174":956,"_693":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","What a Virtual Network Looks Like: Planning","/infrastructure/what-a-virtual-network-looks-like-planning",{},"Virtual networks make things easier for the user at the planning level... at least in theory.",{"_704":24,"_705":962},[],{"_166":167,"_147":964,"_168":965,"_153":967,"_155":967,"_158":968,"_696":969,"_160":152,"_161":970,"_163":152,"_156":971,"_700":152,"_178":701,"_164":201,"_165":202,"_176":720,"_702":972,"_707":708},{"_149":152,"_151":152},[966],{"_52":348,"_172":349,"_174":350,"_693":152},"RingCentral Deepens Ties With Google","/cloud-infrastructure/ringcentral-deepens-ties-with-google",{},"Jun 22, 2016","To accelerate adoption of cloud communications as part of Google Apps for Work, RingCentral announces new product bundle and channel partner.",{"_704":24,"_705":973},[],{"_166":167,"_147":975,"_168":976,"_153":981,"_155":981,"_158":982,"_696":983,"_160":152,"_161":970,"_163":152,"_156":984,"_700":152,"_178":701,"_164":207,"_165":208,"_176":720,"_702":985,"_707":708},{"_149":152,"_151":152},[977],{"_52":978,"_172":979,"_174":980,"_693":152},"Art Yonemoto","/author/art-yonemoto","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt0999f3ab2799d93b/673c601ecf6a5f45589da1e6/Yonemoto_Art_Headshot_150.png","From POTS to VoIP","/telecommunication-technology/from-pots-to-voip",{},"When faced with the choice of using the PSTN for voice or switching to a cable provider, it's important to understand the differences and potential issues.",{"_704":24,"_705":986},[],{"_166":167,"_147":988,"_168":989,"_153":994,"_155":994,"_158":995,"_696":996,"_160":152,"_161":997,"_163":152,"_156":998,"_700":152,"_178":701,"_164":327,"_165":328,"_176":720,"_702":999,"_707":708},{"_149":152,"_151":152},[990],{"_52":991,"_172":992,"_174":993,"_693":152},"Elhum Vahdat","/author/elhum-vahdat","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltff810d17411827a7/673c6045c3a968d960c3b6f1/Elhum-Vahdat_Dialogic.jpg","Goodbye IVR... Hello Visual IVR","/customer-experience/goodbye-ivr-hello-visual-ivr",{},"Jun 21, 2016","How going visual with your IVR can lead to an improved customer service experience",{"_704":24,"_705":1000},[],{"_166":167,"_147":1002,"_168":1003,"_153":1005,"_155":1005,"_158":1006,"_696":1007,"_160":152,"_161":1008,"_163":152,"_156":1009,"_700":152,"_178":701,"_164":142,"_165":143,"_176":317,"_702":1010,"_707":708},{"_149":152,"_151":152},[1004],{"_52":909,"_172":910,"_174":911,"_693":152},"Once a Call Flow, Now a Workflow","/workflow-automation/once-a-call-flow-now-a-workflow",{},"Jun 20, 2016","The traditional call flow concept doesn't do justice to the modern customer experience.",{"_704":24,"_705":1011},[],{"_166":167,"_147":1013,"_168":1014,"_153":1016,"_155":1016,"_158":1017,"_696":1018,"_160":152,"_161":1008,"_163":152,"_156":1019,"_700":152,"_178":701,"_164":319,"_165":320,"_176":240,"_702":1020,"_707":708},{"_149":152,"_151":152},[1015],{"_52":803,"_172":804,"_174":805,"_693":152},"Virtual Reality: Coming to a Contact Center Near You?","/contact-centers/virtual-reality-coming-to-a-contact-center-near-you-",{},"If Interactive Intelligence realizes its vision, VR might just be the next big thing in customer experience.",{"_704":24,"_705":1021},[],{"_166":167,"_147":1023,"_168":1024,"_153":1026,"_155":1026,"_158":1027,"_696":1028,"_160":152,"_161":1029,"_163":152,"_156":1030,"_700":152,"_178":701,"_164":207,"_165":208,"_176":230,"_702":1031,"_707":708},{"_149":152,"_151":152},[1025],{"_52":790,"_172":791,"_174":792,"_693":152},"Get SIP Certified for Success","/telecommunication-technology/get-sip-certified-for-success",{},"Jun 17, 2016","More 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Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","How Not to Blow the Skype for Business User Experience","/video-conferencing/how-not-to-blow-the-skype-for-business-user-experience",{},"Jun 16, 2016","If you're responsible for a Skype for Business rollout, be sure to get involved in the end user training and not just the IT stuff.",{"_704":24,"_705":1057},[],{"_166":167,"_147":1059,"_168":1060,"_153":1065,"_155":1065,"_158":1066,"_696":1067,"_160":152,"_161":1054,"_163":152,"_156":1068,"_700":152,"_178":701,"_164":196,"_165":197,"_176":240,"_702":1069,"_707":708},{"_149":152,"_151":152},[1061],{"_52":1062,"_172":1063,"_174":1064,"_693":152},"Jeff Slater","/author/jeff-slater","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltaf08534a82e6bec0/673c6044ced045c2af0c5272/JeffSlater-RingCentral60x74.jpg","Why Cloud Communication Infrastructure 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functionality.",{"_704":24,"_705":1081},[],{"_166":167,"_147":1083,"_168":1084,"_153":1086,"_155":1086,"_158":1087,"_696":1088,"_160":152,"_161":1089,"_163":152,"_156":1090,"_700":152,"_178":701,"_164":207,"_165":208,"_176":317,"_702":1091,"_707":708},{"_149":152,"_151":152},[1085],{"_52":857,"_172":858,"_174":859,"_693":152},"Apple Reinvents Mobile UC","/telecommunication-technology/apple-reinvents-mobile-uc",{},"Jun 14, 2016","The new iOS 10 will allow VoIP services, including those from the UC vendors, to use the native dialing capabilities of the iPhone, spelling a new day for Mobile UC.",{"_704":24,"_705":1092},[],{"_166":167,"_147":1094,"_168":1095,"_153":1097,"_155":1097,"_158":1098,"_696":1099,"_160":152,"_161":1089,"_163":152,"_156":1100,"_700":152,"_178":701,"_164":139,"_165":140,"_176":720,"_702":1101,"_707":708},{"_149":152,"_151":152},[1096],{"_52":727,"_172":728,"_174":729,"_693":152},"Consumer Voice Interaction Booming, Is Enterprise Next?","/ai-voice/consumer-voice-interaction-booming-is-enterprise-next-",{},"As technology improves and productivity demands increase, widespread adoption in the enterprise is a not-too-distant promise.",{"_704":24,"_705":1102},[],{"_166":167,"_147":1104,"_168":1105,"_153":1107,"_155":1107,"_158":1108,"_696":1109,"_160":152,"_161":1110,"_163":152,"_156":1111,"_700":152,"_178":701,"_164":207,"_165":208,"_176":230,"_702":1112,"_707":708},{"_149":152,"_151":152},[1106],{"_52":909,"_172":910,"_174":911,"_693":152},"The Secrets of a Successful SIP Trunk Migration","/telecommunication-technology/the-secrets-of-a-successful-sip-trunk-migration",{},"Jun 13, 2016","In the complicated SIP trunking migration process, here are some tips that will help you achieve the results you want for your organization.",{"_704":24,"_705":1113},[],{"_166":167,"_147":1115,"_168":1116,"_153":1118,"_155":1118,"_158":1119,"_696":1120,"_160":152,"_161":1121,"_163":152,"_156":1122,"_700":152,"_178":701,"_164":131,"_165":132,"_176":230,"_702":1123,"_707":708},{"_149":152,"_151":152},[1117],{"_52":348,"_172":349,"_174":350,"_693":152},"RingCentral Ramps Up Enterprise Efforts","/ai-automation/ringcentral-ramps-up-enterprise-efforts",{},"Jun 9, 2016","Announces expansions of its conferencing product line, in-country services support, and executive suite all aimed at bringing more value to the enterprise segment.",{"_704":24,"_705":1124},[],"sidebarModules",[1127,1188,1201],{"_87":1128,"_1129":1130,"_1185":1186},"module_content_cards","data",{"_111":1131,"_1132":1133,"_178":1134,"_687":1135,"_1181":1182,"_1183":1182,"_1184":-7},"Top Content Cards","moduleLabel","Editor's 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McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png",{"_704":24,"_705":1165},[],{"_87":1137,"_1129":1167},{"_166":167,"_178":1139,"_147":1168,"_153":1170,"_155":1170,"_158":1171,"_160":1171,"_696":1172,"_161":1173,"_163":152,"_164":1146,"_165":325,"_168":1174,"_176":194,"_702":1179},{"_149":1169,"_151":1170},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1175],{"_52":1176,"_172":1177,"_174":1178},"Jon 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