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YYYY","dateTimeFontColor","#767676","dateTimeFontsize","12","routes/$topic._index",{"_673":674,"_1204":1205,"_1209":1210,"_1224":1225,"_87":1234,"_1235":1234,"_1236":-7},"template",{"_111":243,"_675":676,"_684":685,"_178":40,"_686":687,"_691":-7,"_692":693,"_698":699,"_1111":1112},"categories",[677,678,679,680,681,682,683],{"_111":248,"_54":249},{"_111":251,"_54":252},{"_111":254,"_54":255},{"_111":257,"_54":258},{"_111":260,"_54":261},{"_111":263,"_54":264},{"_111":266,"_54":267},"categoryDesc","Transform your enterprise into a digital workplace where employees can collaborate and communicate effectively from anywhere. Learn about the tools, technologies, and strategies that support remote and hybrid work environments.","breadcrumbs",[688,690],{"_54":689,"_111":538},"/",{"_111":243,"_54":244},"newsletterSignUpPromo","pagination",{"_694":695,"_696":697},"totalCount",116,"currentPage",114,"contents",[700,724,738,751,762,773,787,798,809,823,834,845,855,866,876,886,899,910,920,930,941,952,962,973,986,999,1009,1020,1033,1044,1054,1068,1078,1089,1100],{"_166":167,"_147":701,"_168":702,"_153":708,"_155":708,"_158":709,"_710":711,"_160":152,"_161":712,"_163":152,"_156":713,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":718,"_722":723},{"_149":152,"_151":152},[703],{"_52":704,"_172":705,"_174":706,"_707":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","role","Why is Telepresence Utilization Better?","/video-conferencing/why-is-telepresence-utilization-better-","linkAttrs",{},"Apr 21, 2008","My post on Telepresence cost generated a lot of comments and questions about the cost data, so I thought I would go to the source to address them. I spent some time on the phone with Andrew Davis of Wainhouse Research . Andrew makes is living tracking the video conferencing industry and so he is the go-to guy for this kind of data.","articleBodyJsonSummary","normal",1,"paidGating",{"_719":24,"_720":721},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":725,"_168":726,"_153":731,"_155":731,"_158":732,"_710":733,"_160":152,"_161":734,"_163":152,"_156":735,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":736,"_722":723},{"_149":152,"_151":152},[727],{"_52":728,"_172":729,"_174":730,"_707":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","Unified Communications: It's About Mobility","/ucaas/unified-communications-it-s-about-mobility",{},"Apr 18, 2008","Unified communications solutions continue to evolve, and while the initial crop of UC applications was rooted in call center environments, UC apps have now branched out into other areas of the business. But it's already clear that for a growing number of knowledge workers, the key benefit will be mobility.",{"_719":24,"_720":737},[],{"_166":167,"_147":739,"_168":740,"_153":745,"_155":745,"_158":746,"_710":747,"_160":152,"_161":734,"_163":152,"_156":748,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":749,"_722":723},{"_149":152,"_151":152},[741],{"_52":742,"_172":743,"_174":744,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","Views on Video","/video-conferencing/views-on-video",{},"Over at the Enterprise 2.0 blog, Melanie Turek presses for companies to be more aggressive in replacing the inconveniences and indignities of air travel with more video meetings and remote work.",{"_719":24,"_720":750},[],{"_166":167,"_147":752,"_168":753,"_153":755,"_155":755,"_158":756,"_710":757,"_160":152,"_161":758,"_163":152,"_156":759,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":760,"_722":723},{"_149":152,"_151":152},[754],{"_52":742,"_172":743,"_174":744,"_707":152},"Interoperability: From Email to UC","/team-messaging/interoperability-from-email-to-uc",{},"Apr 17, 2008","Over at our sister site Information Week, David Berlind has an extensive look at interoperability in the email world . It's a great, detailed piece that I think provides us with some cautionary thoughts when it comes to Unified Communications and interoperability.",{"_719":24,"_720":761},[],{"_166":167,"_147":763,"_168":764,"_153":766,"_155":766,"_158":767,"_710":768,"_160":152,"_161":769,"_163":152,"_156":770,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":771,"_722":723},{"_149":152,"_151":152},[765],{"_52":742,"_172":743,"_174":744,"_707":152},"Stupid Survey of the Day","/workspace/stupid-survey-of-the-day",{},"Apr 16, 2008","This is a sexist piece of crap, right? I mean, I get the part about tricking people into giving up information to prove that they're not careful enough about security. But the chocolate bar stuff? Give me a break.",{"_719":24,"_720":772},[],{"_166":167,"_147":774,"_168":775,"_153":780,"_155":780,"_158":781,"_710":782,"_160":152,"_161":783,"_163":152,"_156":784,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":785,"_722":723},{"_149":152,"_151":152},[776],{"_52":777,"_172":778,"_174":779,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Intervoice Update","/video-conferencing/intervoice-update",{},"Apr 11, 2008","There've been lots of changes at Intervoice in the past few years - it's a different company than the old stodgy IVR vendor it used to be. There are new products, new services, new leadership (for the most part), and new excitement. Intervoice offers products and solutions in both the enterprise and enhanced network services arenas. On the enterprise side, its focus is on \"creating new opportunities for customers by delivering natural, intuitive ways for people to interact, transact and communicate.\" On the network side, Intervoice provides solutions for \"people to people\" communications, including voice mail, video mail, SMS, etc.",{"_719":24,"_720":786},[],{"_166":167,"_147":788,"_168":789,"_153":791,"_155":791,"_158":792,"_710":793,"_160":152,"_161":794,"_163":152,"_156":795,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":796,"_722":723},{"_149":152,"_151":152},[790],{"_52":742,"_172":743,"_174":744,"_707":152},"Directory Assistance for Unified Communications","/ucaas/directory-assistance-for-unified-communications",{},"Apr 8, 2008","Having seen Marty Parker's presentation for tomorrow's (Wednesday, April 9) VoiceCon Webinar (register here ), I'm more convinced than ever that we've got an opportunity to take the Unified Communications discussion to a whole new level. And if you're the type who derides the focus on networking technology as \"plumbing,\" boy, you're going to love it when we start delving into directories.",{"_719":24,"_720":797},[],{"_166":167,"_147":799,"_168":800,"_153":802,"_155":802,"_158":803,"_710":804,"_160":152,"_161":805,"_163":152,"_156":806,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":807,"_722":723},{"_149":152,"_151":152},[801],{"_52":742,"_172":743,"_174":744,"_707":152},"Why Video?","/video-conferencing/why-video-",{},"Apr 7, 2008","Over at our sister site, the Enterprise 2.0 blog, Melanie Turek has some interesting thoughts about VoiceCon, based on a conversation with IBM's David Marshak. There's some good insights about presence, and a noteworthy focus on video.",{"_719":24,"_720":808},[],{"_166":167,"_147":810,"_168":811,"_153":816,"_155":816,"_158":817,"_710":818,"_160":152,"_161":819,"_163":152,"_156":820,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":821,"_722":723},{"_149":152,"_151":152},[812],{"_52":813,"_172":814,"_174":815,"_707":152},"Don Van Doren","/author/don-van-doren","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt072b78f03fc4ddf2/673c600076b875327b5a6604/don_van_doren.jpg","UC Friday: Presence Federation","/digital-workplace/uc-friday-presence-federation",{},"Apr 4, 2008","Something wonderful happened at VoiceCon Orlando a couple of weeks ago. Well, actually lots of wonderful things happened, but my focus in this newsletter is on what took place during a session on the VoiceCon main stage--a discussion and agreement between IBM and Microsoft about presence federation.",{"_719":24,"_720":822},[],{"_166":167,"_147":824,"_168":825,"_153":827,"_155":827,"_158":828,"_710":829,"_160":152,"_161":830,"_163":152,"_156":831,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":832,"_722":723},{"_149":152,"_151":152},[826],{"_52":742,"_172":743,"_174":744,"_707":152},"Joke of the Day","/workspace/joke-of-the-day",{},"Apr 3, 2008","Stop me if you've heard this one (via Fred Knight): Digging to a depth of 1,000 meters last year, French scientists found traces of copper wire dating back 1,000 years. The French came to the conclusion that their ancestors had a telephone network centuries ago.",{"_719":24,"_720":833},[],{"_166":167,"_147":835,"_168":836,"_153":838,"_155":838,"_158":839,"_710":840,"_160":152,"_161":841,"_163":152,"_156":842,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":843,"_722":723},{"_149":152,"_151":152},[837],{"_52":742,"_172":743,"_174":744,"_707":152},"Mobility, Unified Communications and Video","/video-conferencing/mobility-unified-communications-and-video",{},"Apr 2, 2008","Following up on my Telepresence piece , I've been trading some emails with Marty Parker about the role that mobility will play in Unified Communications, and how video will fit into that picture of mobile UC. Marty pointed me to a company called Myvu , which makes \"personal media viewers,\" i.e., glasses that let you view video from your portable media player (iPod, etc.) without anyone else seeing.",{"_719":24,"_720":844},[],{"_166":167,"_147":846,"_168":847,"_153":849,"_155":849,"_158":850,"_710":851,"_160":152,"_161":841,"_163":152,"_156":852,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":853,"_722":723},{"_149":152,"_151":152},[848],{"_52":742,"_172":743,"_174":744,"_707":152},"How Effective Is Telepresence?","/video-conferencing/how-effective-is-telepresence-",{},"_Here's my weekly VoiceCon eNews. Go here to get them emailed to you earlier in the week:_ Inspired by the Al Gore-John Chambers VoiceCon keynote (video here ), a lot of the bloggers at No Jitter have been addressing the relative importance and efficacy of telepresence. As usual, Tom Nolle had probably the most interesting take, and one that drew quite a few comments ( here ). Tom picked up on something that ought to have been obvious from the start about telepresence, yet it's something that I haven't seen remarked on too widely: Many users report being disappointed in the inability to use a whiteboard effectively in a telepresence session.",{"_719":24,"_720":854},[],{"_166":167,"_147":856,"_168":857,"_153":859,"_155":859,"_158":860,"_710":861,"_160":152,"_161":862,"_163":152,"_156":863,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":864,"_722":723},{"_149":152,"_151":152},[858],{"_52":742,"_172":743,"_174":744,"_707":152},"Automated Provisioning And Unified Communications","/ucaas/automated-provisioning-and-unified-communications",{},"Apr 1, 2008","We're hosting a Webinar April 9 on the topic of automated provisioning (go here to register), and Marty Parker of UniComm Consulting and UCStrategies.com (and, of course, VoiceCon and this blog site too) is going to be our featured analyst. Marty's very psyched to do the event, which I think will open up another aspect of the Unified Communications conversation.",{"_719":24,"_720":865},[],{"_166":167,"_147":867,"_168":868,"_153":870,"_155":870,"_158":871,"_710":872,"_160":152,"_161":862,"_163":152,"_156":873,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":874,"_722":723},{"_149":152,"_151":152},[869],{"_52":742,"_172":743,"_174":744,"_707":152},"Polycom Puts It Together","/video-conferencing/polycom-puts-it-together",{},"I had a chance to sit down with three Polycom execs at VoiceCon, and they laid out a portfolio of products and new announcements that buttresses the company's standing as the leading vendor-independent supplier of IP endpoints using all relevant media and interfaces--voice and video, wireline and wireless.",{"_719":24,"_720":875},[],{"_166":167,"_147":877,"_168":878,"_153":880,"_155":880,"_158":881,"_710":882,"_160":152,"_161":862,"_163":152,"_156":883,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":884,"_722":723},{"_149":152,"_151":152},[879],{"_52":742,"_172":743,"_174":744,"_707":152},"Wii Economics in the Contact Center","/video-conferencing/wii-economics-in-the-contact-center",{},"_This post was written by __Jason Alley__ , lead consultant at Vanguard Communications ._ Last Tuesday night I called to see how my kids were doing at their grandparents' house over Spring Break. I was amused to discover my call had interrupted a fiercely competitive Wii bowling tournament...that my parents were willingly participating in! Those that know Bob and Erin Alley know they are far from the video gaming type. Or so we thought...",{"_719":24,"_720":885},[],{"_166":167,"_147":887,"_168":888,"_153":893,"_155":893,"_158":894,"_710":895,"_160":152,"_161":862,"_163":152,"_156":896,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":897,"_722":723},{"_149":152,"_151":152},[889],{"_52":890,"_172":891,"_174":892,"_707":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Telepresence: Coming to a Hotel Near You","/video-conferencing/telepresence-coming-to-a-hotel-near-you",{},"Something that was overshadowed in all the hullabaloo over Cisco's TelePresence marketeering at VoiceCon is that Marriott is deploying HP Halo in a bunch of its hotels around the world. It's a fantastic move, really. Many companies will simply not have filled a large enough piggy bank to buy the incredible experience of this incredibly expensive immersive video solution. Instead they'll be able to rent a telepresence room at a nearby business-class hotel and meet with colleagues at similar facilities in other cities or overseas.",{"_719":24,"_720":898},[],{"_166":167,"_147":900,"_168":901,"_153":903,"_155":903,"_158":904,"_710":905,"_160":152,"_161":906,"_163":152,"_156":907,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":908,"_722":723},{"_149":152,"_151":152},[902],{"_52":742,"_172":743,"_174":744,"_707":152},"VoiceCon Video: Cisco-WebEx","/video-conferencing/voicecon-video-cisco-webex",{},"Mar 31, 2008","Wow, if you want to see 2 people cover a lot of territory in 6 minutes--check out this video with Fritz Nelson of TechWeb TV and Alan Cohen, VP of Mobility Solutions, Cisco. Alan definitely came prepared with plenty of provocative ideas to toss out. Some reaction in the jump:",{"_719":24,"_720":909},[],{"_166":167,"_147":911,"_168":912,"_153":914,"_155":914,"_158":915,"_710":916,"_160":152,"_161":906,"_163":152,"_156":917,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":918,"_722":723},{"_149":152,"_151":152},[913],{"_52":742,"_172":743,"_174":744,"_707":152},"Avaya's Services Play","/ucaas/avaya-s-services-play",{},"Right after Lou D'Ambrosio's Tuesday VoiceCon keynote wrapped up, I had a chance to sit down with some Avaya execs who are working on an initiative that D'Ambrosio didn't get much of a chance to touch on in his speech: The effort to expand Avaya's consulting business.",{"_719":24,"_720":919},[],{"_166":167,"_147":921,"_168":922,"_153":924,"_155":924,"_158":925,"_710":926,"_160":152,"_161":906,"_163":152,"_156":927,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":928,"_722":723},{"_149":152,"_151":152},[923],{"_52":742,"_172":743,"_174":744,"_707":152},"VoiceCon Video: SecureLogix","/video-conferencing/voicecon-video-securelogix",{},"Fritz Nelson of TechWeb TV interviews Mark Collier, CTO of SecureLogix, about the state of VOIP Security. Mark pegs denial-of-service attacks aimed at the underlying IP infrastructure as the greatest security threat to enterprise IP telephony at this point. Let's go to the video:",{"_719":24,"_720":929},[],{"_166":167,"_147":931,"_168":932,"_153":934,"_155":934,"_158":935,"_710":936,"_160":152,"_161":937,"_163":152,"_156":938,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":939,"_722":723},{"_149":152,"_151":152},[933],{"_52":742,"_172":743,"_174":744,"_707":152},"Telepresence/Videoconferencing: Why Should We Do This?","/video-conferencing/telepresence-videoconferencing-why-should-we-do-this-",{},"Mar 28, 2008","_This guest post was written by __ Peter Brockmann __, President of Brockmann & Company, a high tech marketing consulting company._ The John Chambers - Al Gore demonstration of telepresence was truly exciting to the 2,500 attendees in the big auditorium at VoiceCon last week. Yet, their impassioned and indirect plea to use telepresence instead of travel will suffer from the practicalities of deploying 30 Mbps IP WAN services between meeting rooms, let alone forking out two-thirds of a million dollars for a pair of rooms. For most organizations, that's a lot of travel to avoid!",{"_719":24,"_720":940},[],{"_166":167,"_147":942,"_168":943,"_153":945,"_155":945,"_158":946,"_710":947,"_160":152,"_161":948,"_163":152,"_156":949,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":950,"_722":723},{"_149":152,"_151":152},[944],{"_52":742,"_172":743,"_174":744,"_707":152},"Procurement in a UC World","/digital-workplace/procurement-in-a-uc-world",{},"Mar 27, 2008","Kevin DiLallo, a partner at Levine, Blaszak, Block & Boothby law firm, has posted a detailed look at the pitfalls you want to avoid in procurements. I want to highlight a couple of points Kevin makes, and suggest that they're important today but may be critical in a Unified Communications future.",{"_719":24,"_720":951},[],{"_166":167,"_147":953,"_168":954,"_153":956,"_155":956,"_158":957,"_710":958,"_160":152,"_161":948,"_163":152,"_156":959,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":960,"_722":723},{"_149":152,"_151":152},[955],{"_52":704,"_172":705,"_174":706,"_707":152},"Why is Packet Loss Such a Big Deal?","/video-conferencing/why-is-packet-loss-such-a-big-deal-",{},"One of the big worries with carrying voice or video on an IP network is packet loss. When packets don't make it to the destination, voice and video quality is compromised. But why is this a big deal when our networks have been running fine for years? Network teams are often surprised about how much packet loss there is in a normal data network. Lets look first at why this is a big deal for voice and video, but not a big deal for data applications.",{"_719":24,"_720":961},[],{"_166":167,"_147":963,"_168":964,"_153":966,"_155":966,"_158":967,"_710":968,"_160":152,"_161":969,"_163":152,"_156":970,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":971,"_722":723},{"_149":152,"_151":152},[965],{"_52":890,"_172":891,"_174":892,"_707":152},"Bruce Morse on IM Interoperability","/team-messaging/bruce-morse-on-im-interoperability",{},"Mar 26, 2008","I read with interest about the Swift-Galvin handshake to test interoperability between Microsoft and IBM's instant messaging unified communications software at VoiceCon Fall in November. It's a topic I've droned on a bit about before and am glad to see others are taking it seriously as well. Curiously enough, just before VoiceCon, IBM's Bruce Morse touched on the topic of federation between currently non-interoperable corporate IM platforms, in a conference call to industry analysts like myself. Here's what he said:",{"_719":24,"_720":972},[],{"_166":167,"_147":974,"_168":975,"_153":980,"_155":980,"_158":981,"_710":982,"_160":152,"_161":969,"_163":152,"_156":983,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":984,"_722":723},{"_149":152,"_151":152},[976],{"_52":977,"_172":978,"_174":979,"_707":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","Telepresence: Strategy or Excuse?","/video-conferencing/telepresence-strategy-or-excuse-",{},"There's something for everyone to love in today's notion of videoconferencing, now renamed \"telepresence\". You get rid of travel, which reduces energy consumption and global warming. You cut out all that time lost by key people sitting in airports. You create instant team communications for your far-flung enterprise. If you're a vendor, you sell equipment, and if you're a service provider you generate revenue from traffic. Some of these benefits may even be true (particularly the last two). But chances are that your own enterprise telepresence plans need a clear strategy today or you'll need a good excuse tomorrow.",{"_719":24,"_720":985},[],{"_166":167,"_147":987,"_168":988,"_153":993,"_155":993,"_158":994,"_710":995,"_160":152,"_161":969,"_163":152,"_156":996,"_714":152,"_178":715,"_164":251,"_165":252,"_176":716,"_717":997,"_722":723},{"_149":152,"_151":152},[989],{"_52":990,"_172":991,"_174":992,"_707":152},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg","VoiceCon 2008 Signals UC Driving Collaboration - Within the Vendor Community","/ai-collaboration/voicecon-2008-signals-uc-driving-collaboration-within-the-vendor-community",{},"I think right now we've got two different definitions of unified communications. The vendor definition is unifying all the communications tools from one particular vendor. From the user perspective, it's very important to unify the collaboration tools across multiple vendor platforms. This year's VoiceCon in Orlando highlighted a number of vendors that are making concerted efforts to interoperate with other vendor systems, which are a good thing for everyone in the UC ecosystem. I had the pleasure of moderating a panel with Cisco, Avaya, IBM and Microsoft, and during it, Eric Rossman from Avaya said something to the effect of \"When I look at my peers on this stage, I don't see competition, I see money. The more we work together, the more interoperable our systems will be and that will help adoption of all of our solutions. The opportunity here is huge and we can all benefit from it\". (Paraphrased so my apologies to Eric if this isn't exactly right).",{"_719":24,"_720":998},[],{"_166":167,"_147":1000,"_168":1001,"_153":1003,"_155":1003,"_158":1004,"_710":1005,"_160":152,"_161":969,"_163":152,"_156":1006,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1007,"_722":723},{"_149":152,"_151":152},[1002],{"_52":777,"_172":778,"_174":779,"_707":152},"UC By and For the People","/digital-workplace/uc-by-and-for-the-people",{},"Power to the people, democratization, UC for the masses - these were some of the key themes of this spring's VoiceCon Orlando keynotes. I think the phrase \"UC By and For the People\" sums up what we see happening in UC today.",{"_719":24,"_720":1008},[],{"_166":167,"_147":1010,"_168":1011,"_153":1013,"_155":1013,"_158":1014,"_710":1015,"_160":152,"_161":1016,"_163":152,"_156":1017,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1018,"_722":723},{"_149":152,"_151":152},[1012],{"_52":742,"_172":743,"_174":744,"_707":152},"Time to Get Over Unified Communications?","/ucaas/time-to-get-over-unified-communications-",{},"Mar 25, 2008","When Allan Sulkin sent me the NYT link below, he added a note that I asked if I could reprint. Quoth Allan:",{"_719":24,"_720":1019},[],{"_166":167,"_147":1021,"_168":1022,"_153":1027,"_155":1027,"_158":1028,"_710":1029,"_160":152,"_161":1016,"_163":152,"_156":1030,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":1031,"_722":723},{"_149":152,"_151":152},[1023],{"_52":1024,"_172":1025,"_174":1026,"_707":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","700 MHz Winners Announced","/workspace/700-mhz-winners-announced",{},"In my post on the conclusion of the 700 MHz auctions last week I reported the rumor that Google was not among the winners. When the winners were announced two days later, that rumor was indeed confirmed. Now that we've had a couple of days to wade through the results, a few interesting patterns have emerged.",{"_719":24,"_720":1032},[],{"_166":167,"_147":1034,"_168":1035,"_153":1037,"_155":1037,"_158":1038,"_710":1039,"_160":152,"_161":1040,"_163":152,"_156":1041,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1042,"_722":723},{"_149":152,"_151":152},[1036],{"_52":704,"_172":705,"_174":706,"_707":152},"Quality of Experience (QoE)","/video-conferencing/quality-of-experience-qoe-",{},"Mar 21, 2008","We had a session at VoiceCon on Quality of Experience. Now you probably know that the whole VoiceCon show is a quality experience. But in particular here we are talking about measuring the experience of users of a voice or video conferencing service to judge how well we are delivering good communications. Most of the existing tools available in the industry are measuring how well the network is delivering packets, which we know is important, but it does not tell the whole story on voice or video quality.",{"_719":24,"_720":1043},[],{"_166":167,"_147":1045,"_168":1046,"_153":1048,"_155":1048,"_158":1049,"_710":1050,"_160":152,"_161":1040,"_163":152,"_156":1051,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1052,"_722":723},{"_149":152,"_151":152},[1047],{"_52":990,"_172":991,"_174":992,"_707":152},"Video On Display at VoiceCon 2008","/video-conferencing/video-on-display-at-voicecon-2008",{},"Unified Communications was the main theme here at VoiceCon 2008 in Orlando, but there were a few underlying themes that were tightly related to UC, one of which was videoconferencing. Avaya, Microsoft and Cisco all made various forms of videoconferencing part of their keynotes, and both Polycom and Tandberg announced a number of partnerships.",{"_719":24,"_720":1053},[],{"_166":167,"_147":1055,"_168":1056,"_153":1061,"_155":1061,"_158":1062,"_710":1063,"_160":152,"_161":1064,"_163":152,"_156":1065,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1066,"_722":723},{"_149":152,"_151":152},[1057],{"_52":1058,"_172":1059,"_174":1060,"_707":152},"Marty Parker","/author/marty-parker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7f7a7ae7360affeb/673c6001e8c616f943d9863f/Marty.jpg","UC Theme Expanded","/digital-workplace/uc-theme-expanded",{},"Mar 19, 2008","Unified Communications continued as a central theme at VoiceCon Orlando 2008 on Wednesday. The Early bird session on \"Enhancing VoIP for Unified Communications\" was packed at 8 AM (wow!) and an excellent panel comprising Avaya, Nortel, Microsoft and Mitel provided recommendations to the attendees on the incremental investments they could make and the costs and risks of those investments. Suggestions ranged from innovative suggestions on integrating communications into business processes for major ROI, to effectively and simply deploying the standard UC desktop features (e.g. IM and presence) and telephony features (e.g. mobility and audio conferencing).",{"_719":24,"_720":1067},[],{"_166":167,"_147":1069,"_168":1070,"_153":1072,"_155":1072,"_158":1073,"_710":1074,"_160":152,"_161":1064,"_163":152,"_156":1075,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1076,"_722":723},{"_149":152,"_151":152},[1071],{"_52":1024,"_172":1025,"_174":1026,"_707":152},"700 MHz Auction Wraps Up","/digital-workplace/700-mhz-auction-wraps-up",{},"On Tuesday March 18, the FCC announced that the much-ballyhooed 700 MHz frequency auction had come to a close, having raised roughly $20 billion for the US Treasury. While the winning bidders have not yet been announced and the bidders themselves are forbidden from making public comments for several weeks, the rumor mill has been running overtime.",{"_719":24,"_720":1077},[],{"_166":167,"_147":1079,"_168":1080,"_153":1082,"_155":1082,"_158":1083,"_710":1084,"_160":152,"_161":1085,"_163":152,"_156":1086,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1087,"_722":723},{"_149":152,"_151":152},[1081],{"_52":890,"_172":891,"_174":892,"_707":152},"Teleconference, Not Teletradeshow","/video-conferencing/teleconference-not-teletradeshow",{},"Mar 18, 2008","NoJitter reader \"Gas bag\" commented on news that Cisco will use its TelePresence technology to conference in Al Gore as a keynote speaker at VoiceCon:",{"_719":24,"_720":1088},[],{"_166":167,"_147":1090,"_168":1091,"_153":1093,"_155":1093,"_158":1094,"_710":1095,"_160":152,"_161":1096,"_163":152,"_156":1097,"_714":152,"_178":715,"_164":263,"_165":264,"_176":716,"_717":1098,"_722":723},{"_149":152,"_151":152},[1092],{"_52":742,"_172":743,"_174":744,"_707":152},"Another View of the Non-Agent Agent","/employee-experience/another-view-of-the-non-agent-agent",{},"Mar 17, 2008","If you happen to be skeptical about this whole idea of using enterprise employees as ad hoc contact center agents, you're not the only one.",{"_719":24,"_720":1099},[],{"_166":167,"_147":1101,"_168":1102,"_153":1104,"_155":1104,"_158":1105,"_710":1106,"_160":152,"_161":1107,"_163":152,"_156":1108,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1109,"_722":723},{"_149":152,"_151":152},[1103],{"_52":777,"_172":778,"_174":779,"_707":152},"Aspect Adds Unified Communications","/ucaas/aspect-adds-unified-communications",{},"Mar 14, 2008","Aspect Software has long been a leader in the contact center market, and is now moving into the world of Unified Communications. The company has been busy putting together a plan and strategy \"to educate the market on the critical role the contact center must play in the development of an organization's overall unified communications strategy.\" As someone who follows both the UC and contact center markets, I'm very happy to hear that companies like Aspect are moving in this direction. Tying in the contact center with UC is practically a no-brainer. The UCStrategies.com team has long been saying that UC is built on many of the fundamentals found in the contact center (i.e.; presence status and awareness - otherwise known as \"agent state,\" has long been one of the cornerstones of the contact center). It makes sense that a company like Aspect, with such a long history in contact centers, would expand to the UC world.",{"_719":24,"_720":1110},[],"sidebarModules",[1113,1172,1185],{"_87":1114,"_1115":1116,"_1169":1170},"module_content_cards","data",{"_111":1117,"_1118":1119,"_178":1120,"_698":1121,"_1165":1166,"_1167":1166,"_1168":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1122,1137,1152],{"_87":1123,"_1115":1124},"contentPreview",{"_166":167,"_178":1125,"_147":1126,"_153":1128,"_155":1128,"_158":1129,"_160":1129,"_710":1130,"_161":1131,"_163":152,"_164":1132,"_165":328,"_168":1133,"_176":194,"_717":1135},"card-horizontal",{"_149":1127,"_151":1128},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1134],{"_52":990,"_172":991,"_174":992},{"_719":24,"_720":1136},[],{"_87":1123,"_1115":1138},{"_166":167,"_178":1125,"_147":1139,"_153":1141,"_155":1141,"_158":1142,"_160":1142,"_710":1143,"_161":1144,"_163":152,"_164":1132,"_165":328,"_168":1145,"_176":194,"_717":1150},{"_149":1140,"_151":1141},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1146],{"_52":1147,"_172":1148,"_174":1149},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png",{"_719":24,"_720":1151},[],{"_87":1123,"_1115":1153},{"_166":167,"_178":1125,"_147":1154,"_153":1156,"_155":1156,"_158":1157,"_160":1157,"_710":1158,"_161":1159,"_163":152,"_164":1132,"_165":328,"_168":1160,"_176":1162,"_717":1163},{"_149":1155,"_151":1156},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1161],{"_52":351,"_172":352,"_174":353},8,{"_719":24,"_720":1164},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1171":24},"nativeAdOption",{"_87":1173,"_1174":1175,"_1115":1176},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1177,"_628":1178,"_1179":1175,"_629":630,"_178":181,"_1180":1181,"_1182":24,"_1183":1184},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1186,"_1115":1187},"module_event_promo",{"_111":1188,"_1189":1190,"_1191":152,"_1192":152,"_1193":70,"_1194":1195,"_1196":1197,"_161":1198,"_106":1199,"_1200":1201,"_1202":1203},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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