Time to Get Over Unified Communications?Time to Get Over Unified Communications?
When Allan Sulkin sent me the NYT link below, he added a note that I asked if I could reprint. Quoth Allan:
March 25, 2008
When Allan Sulkin sent me the NYT link below, he added a note that I asked if I could reprint. Quoth Allan:
When Allan Sulkin sent me the NYT link below, he added a note that I asked if I could reprint. Quoth Allan:
Some things never die (like analog telephones). Whatever you call it, something will always be required to provide basic dial tone and call connection control. OCS 2007 is turning into a combination UC/PBX server, just as the HiPath 8000 turned into a PBX/UC server.
An obversation about several of this week's UC sessions at VC2008: change the letters to CTI and the presentations were almost identical to those fifteen years ago at PBX in the 90's. Screen pops, click to dial, conference call set-ups. All old news. CTI saves some time in contact centers, but has anything really changed? If everyone does CEBP, where is the competitive advantage?
The only significant change of consequence in the past 20 years has been an increased reliance on cell phones. It's time to get over UC, just like we are past IP. --allan
An obversation about several of this week's UC sessions at VC2008: change the letters to CTI and the presentations were almost identical to those fifteen years ago at PBX in the 90's. Screen pops, click to dial, conference call set-ups. All old news. CTI saves some time in contact centers, but has anything really changed? If everyone does CEBP, where is the competitive advantage?
The only significant change of consequence in the past 20 years has been an increased reliance on cell phones. It's time to get over UC, just like we are past IP. --allan
Discuss.
