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Learn about the tools, technologies, and strategies that support remote and hybrid work environments.","breadcrumbs",[688,690],{"_54":689,"_111":538},"/",{"_111":243,"_54":244},"newsletterSignUpPromo","pagination",{"_694":695,"_696":697},"totalCount",116,"currentPage",112,"contents",[700,724,737,751,761,772,785,799,810,821,834,845,856,866,880,894,905,919,930,941,955,966,976,987,998,1009,1023,1033,1044,1055,1066,1077,1088,1099,1110],{"_166":167,"_147":701,"_168":702,"_153":708,"_155":708,"_158":709,"_710":711,"_160":152,"_161":712,"_163":152,"_156":713,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":718,"_722":723},{"_149":152,"_151":152},[703],{"_52":704,"_172":705,"_174":706,"_707":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","role","Believing the UC Spin","/digital-workplace/believing-the-uc-spin","linkAttrs",{},"Sep 19, 2008","In reading Eric's post Is UC Inevitable? , I considered some of my clients and what their responses to a survey would be if asked. I am questioning the answers.","articleBodyJsonSummary","normal",1,"paidGating",{"_719":24,"_720":721},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":725,"_168":726,"_153":731,"_155":731,"_158":732,"_710":733,"_160":152,"_161":712,"_163":152,"_156":734,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":735,"_722":723},{"_149":152,"_151":152},[727],{"_52":728,"_172":729,"_174":730,"_707":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","UC: Berkeley or Davis?","/digital-workplace/uc-berkeley-or-davis-",{},"I am fortunate to live in St. Helena, CA, a little town in the heart of Napa Valley. We have great food, great wine and great weather. Every weekend there is a wine auction (or two) to support local charities. Many of the big bidders at these events are people with summer/weekend homes in the Napa Valley with their main residence in San Francisco or Silicon Valley.",{"_719":24,"_720":736},[],{"_166":167,"_147":738,"_168":739,"_153":744,"_155":744,"_158":745,"_710":746,"_160":152,"_161":747,"_163":152,"_156":748,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":749,"_722":723},{"_149":152,"_151":152},[740],{"_52":741,"_172":742,"_174":743,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","UC May Be Inevitable in Some Places","/digital-workplace/uc-may-be-inevitable-in-some-places",{},"Sep 17, 2008","Here's an Information Week article about how Monsanto is grappling with the issues I just wrote about .",{"_719":24,"_720":750},[],{"_166":167,"_147":752,"_168":753,"_153":755,"_155":755,"_158":756,"_710":757,"_160":152,"_161":747,"_163":152,"_156":758,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":759,"_722":723},{"_149":152,"_151":152},[754],{"_52":741,"_172":742,"_174":743,"_707":152},"Is UC Inevitable?","/digital-workplace/is-uc-inevitable-",{},"One of the many good questions that Wainhouse Research asked enterprises in its most recent survey was: How broadly will you deploy Unified Communications capabilities? The choices were basically:",{"_719":24,"_720":760},[],{"_166":167,"_147":762,"_168":763,"_153":765,"_155":765,"_158":766,"_710":767,"_160":152,"_161":768,"_163":152,"_156":769,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":770,"_722":723},{"_149":152,"_151":152},[764],{"_52":741,"_172":742,"_174":743,"_707":152},"Bandwidth Management and UC","/video-conferencing/bandwidth-management-and-uc",{},"Sep 16, 2008","Here's an interesting announcement about IBM Lotus licensing bandwidth-management technology from Avistar to support Unified Communications. If you read this site very much at all, you see a lot of posts from John Bartlett about the bandwidth implications of videoconferencing, so I'm not surprised by an announcement like this one; in fact, I've been surprised we haven't seen bandwidth management devices/software become part of the convergence picture sooner.",{"_719":24,"_720":771},[],{"_166":167,"_147":773,"_168":774,"_153":779,"_155":779,"_158":780,"_710":781,"_160":152,"_161":768,"_163":152,"_156":782,"_714":152,"_178":715,"_164":254,"_165":255,"_176":716,"_717":783,"_722":723},{"_149":152,"_151":152},[775],{"_52":776,"_172":777,"_174":778,"_707":152},"Matt Brunk","/author/matt-brunk","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd46cf0f6729072ec/673c5ffe08af77acbb54de84/MattBrunk-60x74_2.jpg","Adtran's All-In-One \"Office In A Box\"","/ai-assistants-copilots/adtran-s-all-in-one-office-in-a-box-",{},"When I first spoke with Adtran in 2005, during VoiceCon, about their new planned IP-PBX and later met with them in the fall, I remember thinking that the battle to gain market share would be an uphill one for Adtran. When I reviewed the initial Netvanta 7100 offering a year later, I noted market differentiators in \" Adtran Pushes the Convergence Window .\"",{"_719":24,"_720":784},[],{"_166":167,"_147":786,"_168":787,"_153":792,"_155":792,"_158":793,"_710":794,"_160":152,"_161":795,"_163":152,"_156":796,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":797,"_722":723},{"_149":152,"_151":152},[788],{"_52":789,"_172":790,"_174":791,"_707":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","Why Do Firewalls Fight with Video?","/video-conferencing/why-do-firewalls-fight-with-video-",{},"Sep 15, 2008","Implementing video conferencing inside the enterprise requires all the QoS stuff I have been talking about all year. But crossing the firewall to an Extranet or to the Internet often causes real headaches. Migraines! Why is this so difficult and can't we make this easier?",{"_719":24,"_720":798},[],{"_166":167,"_147":800,"_168":801,"_153":803,"_155":803,"_158":804,"_710":805,"_160":152,"_161":806,"_163":152,"_156":807,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":808,"_722":723},{"_149":152,"_151":152},[802],{"_52":776,"_172":777,"_174":778,"_707":152},"\"TBCT\" Connects To Your Other Number","/workspace/-tbct-connects-to-your-other-number",{},"Sep 12, 2008","2B Channel Transfer (TBCT) is a Central Office (CO) feature found in Lucent's Class 5E and Nortel's DMS switches. __What is TBCT?__ It's the glue that allows your phone system to transfer an inbound caller to your home, cell phone or other number without tying up two trunks (trunk to trunk transfer) and uses the CO features that are the same as those found in Centrex. Call it mobility.",{"_719":24,"_720":809},[],{"_166":167,"_147":811,"_168":812,"_153":814,"_155":814,"_158":815,"_710":816,"_160":152,"_161":817,"_163":152,"_156":818,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":819,"_722":723},{"_149":152,"_151":152},[813],{"_52":741,"_172":742,"_174":743,"_707":152},"Business Case for Unified Communications","/ucaas/business-case-for-unified-communications",{},"Sep 10, 2008","How should you plan for investments in Unified Communications, and how will that planning be affected by the current difficult economy?",{"_719":24,"_720":820},[],{"_166":167,"_147":822,"_168":823,"_153":828,"_155":828,"_158":829,"_710":830,"_160":152,"_161":817,"_163":152,"_156":831,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":832,"_722":723},{"_149":152,"_151":152},[824],{"_52":825,"_172":826,"_174":827,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","A Different Take on Intervoice and Convergys","/team-messaging/a-different-take-on-intervoice-and-convergys",{},"I've been hearing a lot about how the Intervoice acquisition by Convergys will impact these companies and their customers from the customer contact/relationship management business point of view. What I didn't hear as much about is Intervoice's other business--providing platforms and applications for telcos and wireless carriers focused on messaging, voice mail, video mail, Voice SMS, Voice to MMS and other enhanced services.",{"_719":24,"_720":833},[],{"_166":167,"_147":835,"_168":836,"_153":838,"_155":838,"_158":839,"_710":840,"_160":152,"_161":841,"_163":152,"_156":842,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":843,"_722":723},{"_149":152,"_151":152},[837],{"_52":741,"_172":742,"_174":743,"_707":152},"Who's Ahead in Unified Communications?","/ucaas/who-s-ahead-in-unified-communications-",{},"Sep 9, 2008","Brent Kelly and Wainhouse Research have just completed another one of their annual surveys on enterprise Unified Communications attitudes and adoption, and there's a ton of great information there, some of which Brent has put together in the form of a No Jitter Feature article . For this post, I want to call attention to Brent's findings when it comes to the lead UC vendors, as Wainhouse's respondents perceive them.",{"_719":24,"_720":844},[],{"_166":167,"_147":846,"_168":847,"_153":849,"_155":849,"_158":850,"_710":851,"_160":152,"_161":852,"_163":152,"_156":853,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":854,"_722":723},{"_149":152,"_151":152},[848],{"_52":789,"_172":790,"_174":791,"_707":152},"Glowpoint Connects Telepresence","/video-conferencing/glowpoint-connects-telepresence",{},"Sep 2, 2008","I have been writing the last few weeks about the challenges of creating a global interconnect that will support telepresence. We looked at the networking solutions provided by IPV Gateways , Virtela Networks , and Masergy Networks . Glowpoint is another player in this space, but Glowpoint has a broader vision than just interconnection. Mike Brandofino, the CEO of Glowpoint, was kind enough to spend some time explaining their offerings and his vision for how video and telepresence connectivity between businesses should be as easy as making a telephone call is today.",{"_719":24,"_720":855},[],{"_166":167,"_147":857,"_168":858,"_153":860,"_155":860,"_158":861,"_710":862,"_160":152,"_161":852,"_163":152,"_156":863,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":864,"_722":723},{"_149":152,"_151":152},[859],{"_52":776,"_172":777,"_174":778,"_707":152},"UC Powers Change","/digital-workplace/uc-powers-change",{},"Regarding UC Obstacles: It's Not the Technology... or Is It? , a reader questioned whether or not that I had any hope for change.",{"_719":24,"_720":865},[],{"_166":167,"_147":867,"_168":868,"_153":873,"_155":873,"_158":874,"_710":875,"_160":152,"_161":876,"_163":152,"_156":877,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":878,"_722":723},{"_149":152,"_151":152},[869],{"_52":870,"_172":871,"_174":872,"_707":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","Habits Are Things We Do Without Thinking","/workspace/habits-are-things-we-do-without-thinking",{},"Aug 29, 2008","\"Habits are things we do without thinking.\" My father would repeat those words endlessly to my sisters and me when we were kids. Good study habits at school would lead to productive behaviors in the workplace; regular exercise as a child increased the odds of staying active and fit as an adult; staying away from booze and cigarettes would.... Well, I never bought into that one.",{"_719":24,"_720":879},[],{"_166":167,"_147":881,"_168":882,"_153":887,"_155":887,"_158":888,"_710":889,"_160":152,"_161":890,"_163":152,"_156":891,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":892,"_722":723},{"_149":152,"_151":152},[883],{"_52":884,"_172":885,"_174":886,"_707":152},"Marty Parker","/author/marty-parker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7f7a7ae7360affeb/673c6001e8c616f943d9863f/Marty.jpg","Cisco's PostPath Acquisition: More Light on Cisco's UC Roadmap","/team-messaging/cisco-s-postpath-acquisition-more-light-on-cisco-s-uc-roadmap",{},"Aug 28, 2008","Yesterday, August 27, Cisco announced agreement to acquire PostPath, a startup in the e-mail and calendar server market. PostPath has produced a web-based messaging engine that reportedly includes emulation of Microsoft Exchange, apparently down to the level of the Exchange RPC interfaces.",{"_719":24,"_720":893},[],{"_166":167,"_147":895,"_168":896,"_153":898,"_155":898,"_158":899,"_710":900,"_160":152,"_161":901,"_163":152,"_156":902,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":903,"_722":723},{"_149":152,"_151":152},[897],{"_52":741,"_172":742,"_174":743,"_707":152},"Monitoring Videoconferencing Endpoints","/video-conferencing/monitoring-videoconferencing-endpoints",{},"Aug 26, 2008","I was talking with Joe Frost of Psytechnics, about the quality-monitoring company's future directions, and Joe said that they're focusing on monitoring of video endpoints, and that they're not seeing much reason to get into the business of QOS monitoring for Unified Communications endpoints.",{"_719":24,"_720":904},[],{"_166":167,"_147":906,"_168":907,"_153":912,"_155":912,"_158":913,"_710":914,"_160":152,"_161":915,"_163":152,"_156":916,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":917,"_722":723},{"_149":152,"_151":152},[908],{"_52":909,"_172":910,"_174":911,"_707":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","How Will the Economy Impact the Enterprise Budget?","/digital-workplace/how-will-the-economy-impact-the-enterprise-budget-",{},"Aug 22, 2008","We're in one of those times when the questions occupying the minds of executives undergo a radical change. Gone are questions like who will win what sporting event or maybe the next management golf tournament. In their place is \"What's happening in the economy?\" and \"What happens to my budget?\" There's good news and bad news; two items in each, in fact.",{"_719":24,"_720":918},[],{"_166":167,"_147":920,"_168":921,"_153":923,"_155":923,"_158":924,"_710":925,"_160":152,"_161":926,"_163":152,"_156":927,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":928,"_722":723},{"_149":152,"_151":152},[922],{"_52":789,"_172":790,"_174":791,"_707":152},"Masergy Connects Telepresence","/video-conferencing/masergy-connects-telepresence",{},"Aug 21, 2008","I discussed the telepresence (and video conferencing) global connectivity problem and the solutions from IPV Gateways and Virtela Networks in my last 3 posts. Today let's look at how Masergy has structured their MPLS network and the Masergy Video Exchange (MVE) to help solve this problem.",{"_719":24,"_720":929},[],{"_166":167,"_147":931,"_168":932,"_153":934,"_155":934,"_158":935,"_710":936,"_160":152,"_161":937,"_163":152,"_156":938,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":939,"_722":723},{"_149":152,"_151":152},[933],{"_52":884,"_172":885,"_174":886,"_707":152},"UC: A Key Factor in Global Energy Policy?","/digital-workplace/uc-a-key-factor-in-global-energy-policy-",{},"Aug 15, 2008","For the past month, I've listened to the political positioning about energy and oil, so I decided to do some homework. What I found is startling and compelling: According to data published by the U.S. Energy Information Agency and the CIA, the U.S. has only 1.6% of the world's oil reserves and only 3.2% of natural gas reserves, but it accounts for 25.9% of global oil consumption and 20.1% of natural gas consumption.",{"_719":24,"_720":940},[],{"_166":167,"_147":942,"_168":943,"_153":948,"_155":948,"_158":949,"_710":950,"_160":152,"_161":951,"_163":152,"_156":952,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":953,"_722":723},{"_149":152,"_151":152},[944],{"_52":945,"_172":946,"_174":947,"_707":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Pockets of Presence","/video-conferencing/pockets-of-presence",{},"Aug 11, 2008","While speaking with Polycom the other day about its recently released Converged Management Application, I learned it includes a desktop client that presents end users with the familiar \"buddy list\" interface so common to unified communications solutions these days. Status changes on the presence and availability of coworkers are automatically pushed out, letting end users determine who is or is not available for a video session or a text chat. As far as I know this is Polycom's first flirt with presence and availability of the unified communications variety. With Polycom's CMA Desktop app, launching a video conference becomes as simple as clicking to call.",{"_719":24,"_720":954},[],{"_166":167,"_147":956,"_168":957,"_153":959,"_155":959,"_158":960,"_710":961,"_160":152,"_161":962,"_163":152,"_156":963,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":964,"_722":723},{"_149":152,"_151":152},[958],{"_52":741,"_172":742,"_174":743,"_707":152},"What Unified Messaging Can Do for You","/team-messaging/what-unified-messaging-can-do-for-you",{},"Aug 7, 2008","In yesterday's VoiceCon webinar with Hardy Myers of AVST and Blair Pleasant of COMMfusion, the focus was on implementation of Unified Messaging as a way to gain some quick productivity benefits. UM isn't the same thing as UC (Unified Communications), but I came away from the webinar thinking it's not a bad first step, at least on the communications-integration side.",{"_719":24,"_720":965},[],{"_166":167,"_147":967,"_168":968,"_153":970,"_155":970,"_158":971,"_710":972,"_160":152,"_161":962,"_163":152,"_156":973,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":974,"_722":723},{"_149":152,"_151":152},[969],{"_52":741,"_172":742,"_174":743,"_707":152},"Is UC Making Headway in the Contact Center?","/team-messaging/is-uc-making-headway-in-the-contact-center-",{},"This article discusses an Aberdeen research report whose key finding is that almost a quarter of contact centers already use Unified Communications. According to the article, Aberdeen defines UC as \"the convergence of such technologies as instant messaging, e-mail , voice over Internet protocol (VoIP), presence and e-commerce in or near real-time.\"",{"_719":24,"_720":975},[],{"_166":167,"_147":977,"_168":978,"_153":980,"_155":980,"_158":981,"_710":982,"_160":152,"_161":983,"_163":152,"_156":984,"_714":152,"_178":715,"_164":263,"_165":264,"_176":716,"_717":985,"_722":723},{"_149":152,"_151":152},[979],{"_52":704,"_172":705,"_174":706,"_707":152},"Blocking Skype","/employee-experience/blocking-skype",{},"Jul 31, 2008","Skype is a free Internet based telephone service that many enterprise employees access and use. Some enterprises use Skype for internal use. One French and U.S.-based company used Skype for their development team's collaboration. So should an enterprise allow Skype on their internal network? Not necessarily according to Blue Coat Systems, a security and WAN optimization vendor.",{"_719":24,"_720":986},[],{"_166":167,"_147":988,"_168":989,"_153":991,"_155":991,"_158":992,"_710":993,"_160":152,"_161":994,"_163":152,"_156":995,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":996,"_722":723},{"_149":152,"_151":152},[990],{"_52":825,"_172":826,"_174":827,"_707":152},"The Role of Presence in Unified Communications","/ucaas/the-role-of-presence-in-unified-communications",{},"Jul 25, 2008","There've been some interesting discussions recently about the role of presence in unified communications, and of course I want to put in my two cents. I strongly agree with what Zeus and Irwin wrote about presence (yes, sometimes analysts agree with each other) - presence is key, it is core, it is the dial tone of the 21st century, yada yada.",{"_719":24,"_720":997},[],{"_166":167,"_147":999,"_168":1000,"_153":1002,"_155":1002,"_158":1003,"_710":1004,"_160":152,"_161":1005,"_163":152,"_156":1006,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1007,"_722":723},{"_149":152,"_151":152},[1001],{"_52":741,"_172":742,"_174":743,"_707":152},"Videoconferencing Market Set to Explode","/video-conferencing/videoconferencing-market-set-to-explode",{},"Jul 22, 2008","Our friends at Wainhouse Research have released a new report projecting major growth in the videoconferencing market over the next five years. If you want to understand why that's happening, I'd refer you to this No Jitter feature by Brent Kelly of Wainhouse.",{"_719":24,"_720":1008},[],{"_166":167,"_147":1010,"_168":1011,"_153":1016,"_155":1016,"_158":1017,"_710":1018,"_160":152,"_161":1019,"_163":152,"_156":1020,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1021,"_722":723},{"_149":152,"_151":152},[1012],{"_52":1013,"_172":1014,"_174":1015,"_707":152},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg","Mobile Unified Communications Provides More Bang For The Buck Than On The Desktop","/ucaas/mobile-unified-communications-provides-more-bang-for-the-buck-than-on-the-desktop",{},"Jul 21, 2008","Unified communications (UC) has been around as a market category now for a number of years. I wrote my first report on this topic in 2003 and I know I wasn't the first author to do so. So, UC has been a market in the making for over five years now, and despite the industry hype and age of the market, adoption of UC has remained sluggish. However, I do think the oncoming number of \"mobile UC\" solutions will act as a catalyst for adoption of UC as, in my opinion, mobile UC provides much more value than traditional desktop based UC and here's why.",{"_719":24,"_720":1022},[],{"_166":167,"_147":1024,"_168":1025,"_153":1027,"_155":1027,"_158":1028,"_710":1029,"_160":152,"_161":1019,"_163":152,"_156":1030,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1031,"_722":723},{"_149":152,"_151":152},[1026],{"_52":741,"_172":742,"_174":743,"_707":152},"An ISV's-Eye View of UC","/digital-workplace/an-isv-s-eye-view-of-uc",{},"Here's another interesting article about UC ecosystems, from a website that covers the Microsoft ISV (independent software vendor) community. The article itself probably won't tell you a lot you don't already know about the basics of UC, but I thought it was worth a read to pick up on the perspective that you get of how the folks who supposedly will be building a lot of the new UC apps view the whole marketplace. I also thought these paragraphs near the end of the article were telling:",{"_719":24,"_720":1032},[],{"_166":167,"_147":1034,"_168":1035,"_153":1037,"_155":1037,"_158":1038,"_710":1039,"_160":152,"_161":1040,"_163":152,"_156":1041,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1042,"_722":723},{"_149":152,"_151":152},[1036],{"_52":741,"_172":742,"_174":743,"_707":152},"IDC Adds Fuel to the Fire on UC Investments","/digital-workplace/idc-adds-fuel-to-the-fire-on-uc-investments",{},"Jul 18, 2008","Here's some more data to toss into the fray in the ongoing discussion about UC adoption, though with a slightly different approach. In reporting on 2007 worldwide IP-PBX line shipments, Nora Freedman of IDC notes that Unified Communications, particularly the new packages from Microsoft and IBM, didn't slow down growth for IP-PBX stations. The IDC release on the study took a pretty provocative tone, too:",{"_719":24,"_720":1043},[],{"_166":167,"_147":1045,"_168":1046,"_153":1048,"_155":1048,"_158":1049,"_710":1050,"_160":152,"_161":1051,"_163":152,"_156":1052,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1053,"_722":723},{"_149":152,"_151":152},[1047],{"_52":741,"_172":742,"_174":743,"_707":152},"Communications and Energy","/digital-workplace/communications-and-energy",{},"Jul 17, 2008","As we've begun discussing the program for November's VoiceCon San Francisco conference, Fred Knight and I have been looking for ways we can program sessions around the issue of communications' role in saving energy. Since energy costs appear to be on a permanent upward trend, it seems clear that enterprises will have to take a fresh look at this problem from all its various aspects, and it's inevitable that communications technology will be the preferred solution in at least some of the situations.",{"_719":24,"_720":1054},[],{"_166":167,"_147":1056,"_168":1057,"_153":1059,"_155":1059,"_158":1060,"_710":1061,"_160":152,"_161":1062,"_163":152,"_156":1063,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":1064,"_722":723},{"_149":152,"_151":152},[1058],{"_52":945,"_172":946,"_174":947,"_707":152},"Extending Microsoft OCS to non-Windows Mobile Devices","/team-messaging/extending-microsoft-ocs-to-non-windows-mobile-devices",{},"Jul 16, 2008","So you're deploying Microsoft Office Communications Server 2007 for corporate instant messaging. You're deploying the Office Communicator client on desktops and laptops, but want end users to have access to it from their mobile phones as well. No problem: That's what Mobile Office Communicator is for. It lets buddy lists appear, not just on PCs, but on smart phones as well. As long as your smart phone is of the Windows Mobile variety.",{"_719":24,"_720":1065},[],{"_166":167,"_147":1067,"_168":1068,"_153":1070,"_155":1070,"_158":1071,"_710":1072,"_160":152,"_161":1073,"_163":152,"_156":1074,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1075,"_722":723},{"_149":152,"_151":152},[1069],{"_52":238,"_172":239,"_174":240,"_707":152},"About that UC Adoption Debate.....","/digital-workplace/about-that-uc-adoption-debate-",{},"Jul 14, 2008","Fred Knight and Marty Parker have had a bit of a debate last month on UC adoption and whether or not there's really any \"there\" there (See What's Really Hot in UC ). I thought I would weigh in given that I've spent the better part of the last six months managing a project to benchmark enterprise adoption of UC that involved our team of analysts conducting in-depth interviews with almost 120 end-user organizations on their UC adoption plans. (I provided some early insight in last month's post; see The State of Unified Communications 2008 .)",{"_719":24,"_720":1076},[],{"_166":167,"_147":1078,"_168":1079,"_153":1081,"_155":1081,"_158":1082,"_710":1083,"_160":152,"_161":1084,"_163":152,"_156":1085,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":1086,"_722":723},{"_149":152,"_151":152},[1080],{"_52":945,"_172":946,"_174":947,"_707":152},"Random Thoughts on Native IM","/team-messaging/random-thoughts-on-native-im",{},"Jul 8, 2008","There was some a little nice give and take on this site about the relative value of a VoIP systems developer delivering a unified communications solution with its own home-grown IM presence. The chat centered around ShoreTel 8 and its support for Microsoft Live Communications Server 2005 corporate instant messaging platform. I thought I'd chime in with my two bits.",{"_719":24,"_720":1087},[],{"_166":167,"_147":1089,"_168":1090,"_153":1092,"_155":1092,"_158":1093,"_710":1094,"_160":152,"_161":1095,"_163":152,"_156":1096,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1097,"_722":723},{"_149":152,"_151":152},[1091],{"_52":776,"_172":777,"_174":778,"_707":152},"Too Much Heat and Not Enough \"Grid\" Power","/digital-workplace/too-much-heat-and-not-enough-grid-power",{},"Jul 2, 2008","A study from the Uptime Institute reveals that most data centers would max out electrical capacity and cooling capabilities during the next 12-60 months. According to the Uptime Institute, 1U server space costs $1,600 per year in facilities costs, and $700 of that cost is just for electricity.",{"_719":24,"_720":1098},[],{"_166":167,"_147":1100,"_168":1101,"_153":1103,"_155":1103,"_158":1104,"_710":1105,"_160":152,"_161":1106,"_163":152,"_156":1107,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1108,"_722":723},{"_149":152,"_151":152},[1102],{"_52":884,"_172":885,"_174":886,"_707":152},"A Report of UC Beef from a UC SI","/digital-workplace/a-report-of-uc-beef-from-a-uc-si",{},"Jul 1, 2008","Yesterday, Tim Bakke, Microsoft UC Practice Manager at Avtex , sent some interesting comments on the continuing dialogue over the adoption of UC, beginning with Fred Knight's \"Where's the Beef\" and continuing to yesterday's \" The UC Debate: Forrester Weighs In .\" Tim had some great observations:",{"_719":24,"_720":1109},[],{"_166":167,"_147":1111,"_168":1112,"_153":1114,"_155":1114,"_158":1115,"_710":1116,"_160":152,"_161":1117,"_163":152,"_156":1118,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1119,"_722":723},{"_149":152,"_151":152},[1113],{"_52":741,"_172":742,"_174":743,"_707":152},"More Cisco, Avaya, Nortel Vulnerabilities Named","/ucaas/more-cisco-avaya-nortel-vulnerabilities-named",{},"Jun 26, 2008","VOIPShield has released a new raft of vulnerabilities that it found in IP telephony systems from Cisco, Avaya and Nortel (announcement here ; vulnerability details here ). Unlike its previous such announcement, VOIPShield has this time coordinated the release with the affected vendors, avoiding the criticism it faced the last time, when VOIPShield went public with the vulnerabilities before the affected vendors could address all of them.",{"_719":24,"_720":1120},[],"sidebarModules",[1123,1182,1195],{"_87":1124,"_1125":1126,"_1179":1180},"module_content_cards","data",{"_111":1127,"_1128":1129,"_178":1130,"_698":1131,"_1175":1176,"_1177":1176,"_1178":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1132,1147,1162],{"_87":1133,"_1125":1134},"contentPreview",{"_166":167,"_178":1135,"_147":1136,"_153":1138,"_155":1138,"_158":1139,"_160":1139,"_710":1140,"_161":1141,"_163":152,"_164":1142,"_165":328,"_168":1143,"_176":194,"_717":1145},"card-horizontal",{"_149":1137,"_151":1138},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1144],{"_52":1013,"_172":1014,"_174":1015},{"_719":24,"_720":1146},[],{"_87":1133,"_1125":1148},{"_166":167,"_178":1135,"_147":1149,"_153":1151,"_155":1151,"_158":1152,"_160":1152,"_710":1153,"_161":1154,"_163":152,"_164":1142,"_165":328,"_168":1155,"_176":194,"_717":1160},{"_149":1150,"_151":1151},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1156],{"_52":1157,"_172":1158,"_174":1159},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png",{"_719":24,"_720":1161},[],{"_87":1133,"_1125":1163},{"_166":167,"_178":1135,"_147":1164,"_153":1166,"_155":1166,"_158":1167,"_160":1167,"_710":1168,"_161":1169,"_163":152,"_164":1142,"_165":328,"_168":1170,"_176":1172,"_717":1173},{"_149":1165,"_151":1166},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1171],{"_52":351,"_172":352,"_174":353},8,{"_719":24,"_720":1174},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1181":24},"nativeAdOption",{"_87":1183,"_1184":1185,"_1125":1186},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1187,"_628":1188,"_1189":1185,"_629":630,"_178":181,"_1190":1191,"_1192":24,"_1193":1194},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1196,"_1125":1197},"module_event_promo",{"_111":1198,"_1199":1200,"_1201":152,"_1202":152,"_1203":70,"_1204":1205,"_1206":1207,"_161":1208,"_106":1209,"_1210":1211,"_1212":1213},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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