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Learn about the tools, technologies, and strategies that support remote and hybrid work environments.","breadcrumbs",[688,690],{"_54":689,"_111":538},"/",{"_111":243,"_54":244},"newsletterSignUpPromo","pagination",{"_694":695,"_696":697},"totalCount",116,"currentPage",111,"contents",[700,724,738,749,759,772,786,800,813,824,834,848,861,875,885,895,906,920,931,941,951,962,973,984,995,1006,1017,1028,1039,1053,1064,1075,1085,1095,1106],{"_166":167,"_147":701,"_168":702,"_153":708,"_155":708,"_158":709,"_710":711,"_160":152,"_161":712,"_163":152,"_156":713,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":718,"_722":723},{"_149":152,"_151":152},[703],{"_52":704,"_172":705,"_174":706,"_707":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","role","Contact Center Agents Using Presence? 66,000 Strong at Convergys","/team-messaging/contact-center-agents-using-presence-66-000-strong-at-convergys","linkAttrs",{},"Nov 8, 2008","They may not call it UC, and none of the likely suspects may be involved (Avaya, Nortel, Cisco, Siemens, Microsoft, etc.), but Convergys has one heck of a lot of agents using instant messaging and speech-to-text applications every day.","articleBodyJsonSummary","normal",1,"paidGating",{"_719":24,"_720":721},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":725,"_168":726,"_153":731,"_155":731,"_158":732,"_710":733,"_160":152,"_161":734,"_163":152,"_156":735,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":736,"_722":723},{"_149":152,"_151":152},[727],{"_52":728,"_172":729,"_174":730,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","Brent Kelly on Avaya, UC ROI","/ucaas/brent-kelly-on-avaya-uc-roi",{},"Nov 7, 2008","Avaya has a lot of work to do. I attended the Analyst Conference, and yes, I agree that putting in a new management team at Avaya is clearly needed. Avaya will now have to execute on what they told us. But the bigger story is how much they have to execute.",{"_719":24,"_720":737},[],{"_166":167,"_147":739,"_168":740,"_153":742,"_155":742,"_158":743,"_710":744,"_160":152,"_161":745,"_163":152,"_156":746,"_714":152,"_178":715,"_164":263,"_165":264,"_176":716,"_717":747,"_722":723},{"_149":152,"_151":152},[741],{"_52":728,"_172":729,"_174":730,"_707":152},"Layoffs Hit Mitel; Nortel Next?","/employee-experience/layoffs-hit-mitel-nortel-next-",{},"Nov 6, 2008","Mitel laid off an undisclosed number of its workers today, according to president and COO Paul Butcher, and Nortel is widely expected to lay off as many as 5,000 of its employees next week. Both are casualties of the deteriorating economic condition.",{"_719":24,"_720":748},[],{"_166":167,"_147":750,"_168":751,"_153":753,"_155":753,"_158":754,"_710":755,"_160":152,"_161":745,"_163":152,"_156":756,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":757,"_722":723},{"_149":152,"_151":152},[752],{"_52":728,"_172":729,"_174":730,"_707":152},"Free UC Tools for Avaya Customers","/ucaas/free-uc-tools-for-avaya-customers",{},"Avaya's new pricing strategy for Unified Communications, called All-in-One, has the potential for raising the deployment of UC tools to a new level.",{"_719":24,"_720":758},[],{"_166":167,"_147":760,"_168":761,"_153":766,"_155":766,"_158":767,"_710":768,"_160":152,"_161":745,"_163":152,"_156":769,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":770,"_722":723},{"_149":152,"_151":152},[762],{"_52":763,"_172":764,"_174":765,"_707":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","White Space Transmission Gets the Nod from the FCC","/digital-workplace/white-space-transmission-gets-the-nod-from-the-fcc",{},"Where White Space gets interesting in its potential to develop into a real competitor to WiMAX and to the cellular carriers. Carriers traditionally pooh-pooh the idea of \"real\" services operating on unlicensed frequencies, but smart radios that sense and avoid other transmissions add a new element to the equation.",{"_719":24,"_720":771},[],{"_166":167,"_147":773,"_168":774,"_153":779,"_155":779,"_158":780,"_710":781,"_160":152,"_161":782,"_163":152,"_156":783,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":784,"_722":723},{"_149":152,"_151":152},[775],{"_52":776,"_172":777,"_174":778,"_707":152},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg","Context Aware Communications Will Be The Next Wave of UC","/digital-workplace/context-aware-communications-will-be-the-next-wave-of-uc",{},"Nov 4, 2008","Presence allows us to understand whether a contact is available, but does not provide information on the location of the contact (or device), the qualifications of the person or any other information. I think of this larger decision criteria as \"context.\"",{"_719":24,"_720":785},[],{"_166":167,"_147":787,"_168":788,"_153":793,"_155":793,"_158":794,"_710":795,"_160":152,"_161":796,"_163":152,"_156":797,"_714":152,"_178":715,"_164":263,"_165":264,"_176":716,"_717":798,"_722":723},{"_149":152,"_151":152},[789],{"_52":790,"_172":791,"_174":792,"_707":152},"Matt Brunk","/author/matt-brunk","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd46cf0f6729072ec/673c5ffe08af77acbb54de84/MattBrunk-60x74_2.jpg","The Balance of Power","/employee-experience/the-balance-of-power",{},"Nov 3, 2008","Don't get distracted by just the price of oil since oil only accounts for 2% of what's used to generate electricity. Not only do we have to save energy costs, we must save energy costs of others. You must save energy and that includes the energy used by your employees to not only do their job, but to get to and from their jobs.",{"_719":24,"_720":799},[],{"_166":167,"_147":801,"_168":802,"_153":807,"_155":807,"_158":808,"_710":809,"_160":152,"_161":796,"_163":152,"_156":810,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":811,"_722":723},{"_149":152,"_151":152},[803],{"_52":804,"_172":805,"_174":806,"_707":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","More on the Desktop Video Challenge","/video-conferencing/more-on-the-desktop-video-challenge",{},"I got a number of responses to my last post on the challenges that desktop video will create for the network. Iit seems like there is either significant development or marketing work left to be done.",{"_719":24,"_720":812},[],{"_166":167,"_147":814,"_168":815,"_153":817,"_155":817,"_158":818,"_710":819,"_160":152,"_161":820,"_163":152,"_156":821,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":822,"_722":723},{"_149":152,"_151":152},[816],{"_52":704,"_172":705,"_174":706,"_707":152},"Early Thoughts on Avaya's Choice of Kevin Kennedy","/ucaas/early-thoughts-on-avaya-s-choice-of-kevin-kennedy",{},"Oct 30, 2008","There are a number of interesting attributes that jump out of a quick perusal of Kevin Kennedy's background:",{"_719":24,"_720":823},[],{"_166":167,"_147":825,"_168":826,"_153":828,"_155":828,"_158":829,"_710":830,"_160":152,"_161":820,"_163":152,"_156":831,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":832,"_722":723},{"_149":152,"_151":152},[827],{"_52":728,"_172":729,"_174":730,"_707":152},"Avaya Names New President-CEO","/ucaas/avaya-names-new-president-ceo",{},"Avaya has named Kevin Kennedy, the CEO of JDS Uniphase and a Cisco veteran, as its new president and CEO. The release is in the jump:",{"_719":24,"_720":833},[],{"_166":167,"_147":835,"_168":836,"_153":841,"_155":841,"_158":842,"_710":843,"_160":152,"_161":844,"_163":152,"_156":845,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":846,"_722":723},{"_149":152,"_151":152},[837],{"_52":838,"_172":839,"_174":840,"_707":152},"Nancy Jamison","/author/nancy-jamison","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt49b5861ba81c64d2/673c600375e69e169f5aa579/nancy_jamison.jpg","Avaya Analyst Conference Update? Why was Avaya so Quiet?","/ucaas/avaya-analyst-conference-update-why-was-avaya-so-quiet-",{},"Oct 24, 2008","This has been a year of change at Avaya, one year post-acquisition by SilverLake Partners and TPG, and a year of management change as well.",{"_719":24,"_720":847},[],{"_166":167,"_147":849,"_168":850,"_153":855,"_155":855,"_158":856,"_710":857,"_160":152,"_161":844,"_163":152,"_156":858,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":859,"_722":723},{"_149":152,"_151":152},[851],{"_52":852,"_172":853,"_174":854,"_707":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","UC in Troubled Economic Times","/digital-workplace/uc-in-troubled-economic-times",{},"While Unified Communications many important capabilities and benefits, they boil down to the following:",{"_719":24,"_720":860},[],{"_166":167,"_147":862,"_168":863,"_153":868,"_155":868,"_158":869,"_710":870,"_160":152,"_161":871,"_163":152,"_156":872,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":873,"_722":723},{"_149":152,"_151":152},[864],{"_52":865,"_172":866,"_174":867,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Avaya's New Focus","/ucaas/avaya-s-new-focus",{},"Oct 23, 2008","Avaya has brought in many outsiders to its executive team and we expect to see lots more fresh, new ideas. I was pleased to see a reinvigorated organization, with a strong company transformation strategy that has been set in place.",{"_719":24,"_720":874},[],{"_166":167,"_147":876,"_168":877,"_153":879,"_155":879,"_158":880,"_710":881,"_160":152,"_161":871,"_163":152,"_156":882,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":883,"_722":723},{"_149":152,"_151":152},[878],{"_52":704,"_172":705,"_174":706,"_707":152},"Avaya Goes High Touch-Channel Centric","/ucaas/avaya-goes-high-touch-channel-centric",{},"In the past, carriers reselling Avaya had to worry about Avaya's direct sales force competing with them head-to-head for the same deal. There was a reluctance to spend the time and effort to bid Avaya only to end up losing the deal to the vendor.",{"_719":24,"_720":884},[],{"_166":167,"_147":886,"_168":887,"_153":889,"_155":889,"_158":890,"_710":891,"_160":152,"_161":871,"_163":152,"_156":892,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":893,"_722":723},{"_149":152,"_151":152},[888],{"_52":728,"_172":729,"_174":730,"_707":152},"Avaya CEO Giancarlo Talks to Industry Analysts at Avaya Conference","/ucaas/avaya-ceo-giancarlo-talks-to-industry-analysts-at-avaya-conference",{},"During his first (and maybe last) presentation to industry analysts as Avaya CEO, Charlie Giancarlo (who will also be a keynote speaker at the upcoming VoiceCon San Francisco) told the gathering that the company's goal is to be the #1 supplier of communications systems to all enterprises (small to large, inclusive). Until recently Avaya could realistically claim global market leadership status, but the fast rise of Cisco Systems and the future threat of Microsoft makes it anyone's ballgame given the dynamics of the industry sector.",{"_719":24,"_720":894},[],{"_166":167,"_147":896,"_168":897,"_153":899,"_155":899,"_158":900,"_710":901,"_160":152,"_161":902,"_163":152,"_156":903,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":904,"_722":723},{"_149":152,"_151":152},[898],{"_52":804,"_172":805,"_174":806,"_707":152},"Desktop Video Conferencing Will Challenge the Network","/video-conferencing/desktop-video-conferencing-will-challenge-the-network",{},"Oct 22, 2008","I attended the Polycom Users Group (PUG) meeting in Orlando this week, where I was speaking about diagnosing video conferencing issues in the Enterprise network. Andrew Davis from Wainhouse Research gave an interesting presentation with his predictions for video conferencing in 2020 that was both amusing and thought provoking. Andrew thinks we will be having a lot of meetings in virtual space, like Second Life. My experience of Second Life is that everyone spends a lot of time trying to look great. Then again, I did dress up for my presentation. But I promised to talk about desktop video.",{"_719":24,"_720":905},[],{"_166":167,"_147":907,"_168":908,"_153":913,"_155":913,"_158":914,"_710":915,"_160":152,"_161":916,"_163":152,"_156":917,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":918,"_722":723},{"_149":152,"_151":152},[909],{"_52":910,"_172":911,"_174":912,"_707":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","The Social Side of Communications","/digital-workplace/the-social-side-of-communications",{},"Oct 21, 2008","There are opportunities here, a chance for a social network to step up and possibly, just possibly, become the framework of the next-generation public network. Or maybe Cisco will turn their social network assets into such a foundation?",{"_719":24,"_720":919},[],{"_166":167,"_147":921,"_168":922,"_153":924,"_155":924,"_158":925,"_710":926,"_160":152,"_161":927,"_163":152,"_156":928,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":929,"_722":723},{"_149":152,"_151":152},[923],{"_52":790,"_172":791,"_174":792,"_707":152},"Reviewing Gartner's Missed Opportunity on UC","/digital-workplace/reviewing-gartner-s-missed-opportunity-on-uc",{},"Oct 20, 2008","Don't higher end large screen phones justify the mission of UC? High-end IP screen phones have a place, perhaps more than what meets the eye at first glance.",{"_719":24,"_720":930},[],{"_166":167,"_147":932,"_168":933,"_153":935,"_155":935,"_158":936,"_710":937,"_160":152,"_161":927,"_163":152,"_156":938,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":939,"_722":723},{"_149":152,"_151":152},[934],{"_52":238,"_172":239,"_174":240,"_707":152},"Creating a UC Reference Architecture","/workspace/creating-a-uc-reference-architecture",{},"Creation of a common architecture for Unified Communications provides a template for discussion and evaluation of UC products, services, and solutions, and hopefully reduces confusion around what UC is (or isn't).",{"_719":24,"_720":940},[],{"_166":167,"_147":942,"_168":943,"_153":944,"_155":944,"_158":945,"_710":946,"_160":152,"_161":947,"_163":152,"_156":948,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":949,"_722":723},{"_149":152,"_151":152},[],"Take a Virtual Tour of Enterprise Connect","/ucaas/take-a-virtual-tour-of-enterprise-connect",{},"Oct 19, 2008","VoiceCon has changed its name to Enterprise Connect, but we’ve still got all the great things that have made us the leading event in the enterprise communications industry. Join us on this virtual tour of Enterprise Connect to see what we offer attendees and sponsors.",{"_719":24,"_720":950},[],{"_166":167,"_147":952,"_168":953,"_153":955,"_155":955,"_158":956,"_710":957,"_160":152,"_161":958,"_163":152,"_156":959,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":960,"_722":723},{"_149":152,"_151":152},[954],{"_52":804,"_172":805,"_174":806,"_707":152},"Video Addressing Above the IP Layer, E.164 Phone Numbers","/video-conferencing/video-addressing-above-the-ip-layer-e-164-phone-numbers",{},"Oct 16, 2008","Video is most often connected via E.164 dialing, or phone numbers. This phone number strategy is a legacy of when all video conferencing connections were done via ISDN, which used phone numbers to establish the connection. But now we have moved to video islands within enterprises and the E.164 number is not as relevant. Why do we want to continue to use this legacy dialing methodology for connecting our video calls?",{"_719":24,"_720":961},[],{"_166":167,"_147":963,"_168":964,"_153":966,"_155":966,"_158":967,"_710":968,"_160":152,"_161":969,"_163":152,"_156":970,"_714":152,"_178":715,"_164":251,"_165":252,"_176":716,"_717":971,"_722":723},{"_149":152,"_151":152},[965],{"_52":728,"_172":729,"_174":730,"_707":152},"Where Collaboration Meets Information Sharing","/ai-collaboration/where-collaboration-meets-information-sharing",{},"Oct 15, 2008","I blogged a preview of today's Royal Dutch Shell keynote over at Info Week last week, and the speech as John Krebbers delivered it today confirmed the view that Shell sees voice as equal to other P2P communications apps, but not superior in importance. What struck me as I sat in the audience today was Mr. Krebbers' comments regarding the nexus of communications and information sharing.",{"_719":24,"_720":972},[],{"_166":167,"_147":974,"_168":975,"_153":977,"_155":977,"_158":978,"_710":979,"_160":152,"_161":980,"_163":152,"_156":981,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":982,"_722":723},{"_149":152,"_151":152},[976],{"_52":790,"_172":791,"_174":792,"_707":152},"Green Construction Lessons Learned","/digital-workplace/green-construction-lessons-learned",{},"Oct 13, 2008","Does greening require \" behavior \" changes? I've mentioned our offices have been under construction since January. Here are a few tidbits I've learned along the way about greening the business. We're still not moved in, we are slowly \"migrating in.\"",{"_719":24,"_720":983},[],{"_166":167,"_147":985,"_168":986,"_153":988,"_155":988,"_158":989,"_710":990,"_160":152,"_161":991,"_163":152,"_156":992,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":993,"_722":723},{"_149":152,"_151":152},[987],{"_52":728,"_172":729,"_174":730,"_707":152},"Executing on Unified Communications","/ucaas/executing-on-unified-communications",{},"Oct 10, 2008","In keeping with Matt's excellent post focusing on how to deal with the economic crisis, I want to come back to the subject of execution. If the plan is to justify Unified Communications or IP telephony investments as a cost-cutting measure, it's obviously critical that the deployment of these technologies actually be carried out in a way that really does save money--without the kind of missteps or misdirected efforts and investments that can torpedo even a solid business case.",{"_719":24,"_720":994},[],{"_166":167,"_147":996,"_168":997,"_153":999,"_155":999,"_158":1000,"_710":1001,"_160":152,"_161":1002,"_163":152,"_156":1003,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1004,"_722":723},{"_149":152,"_151":152},[998],{"_52":865,"_172":866,"_174":867,"_707":152},"The Election and UC--Redux","/digital-workplace/the-election-and-uc-redux",{},"Oct 9, 2008","The first UC eWeekly I wrote two years ago was entitled \"The Election and UC--What Do They Have in Common,\" and I thought it would be appropriate to revisit this topic since the election is less than a month away (the earlier article can be found here . Hopefully my political leanings and bias won't taint this analysis, so let's just have fun with this timely comparison.",{"_719":24,"_720":1005},[],{"_166":167,"_147":1007,"_168":1008,"_153":1010,"_155":1010,"_158":1011,"_710":1012,"_160":152,"_161":1013,"_163":152,"_156":1014,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1015,"_722":723},{"_149":152,"_151":152},[1009],{"_52":728,"_172":729,"_174":730,"_707":152},"Evolving the Organization for Unified Communications","/ucaas/evolving-the-organization-for-unified-communications",{},"Oct 2, 2008","Users and consultants are starting to approach the organizational challenges that UC presents with increasing sophistication. \"The biggest organizational change for organizations will be the coordination required among all parties involved.\"",{"_719":24,"_720":1016},[],{"_166":167,"_147":1018,"_168":1019,"_153":1021,"_155":1021,"_158":1022,"_710":1023,"_160":152,"_161":1024,"_163":152,"_156":1025,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1026,"_722":723},{"_149":152,"_151":152},[1020],{"_52":804,"_172":805,"_174":806,"_707":152},"Video Tunnels Through the Firewall","/video-conferencing/video-tunnels-through-the-firewall",{},"Sep 30, 2008","There are two approaches to getting video across the corporate firewall. One uses tunneling (H.460) and the other uses a proxy or session border controller.",{"_719":24,"_720":1027},[],{"_166":167,"_147":1029,"_168":1030,"_153":1032,"_155":1032,"_158":1033,"_710":1034,"_160":152,"_161":1035,"_163":152,"_156":1036,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1037,"_722":723},{"_149":152,"_151":152},[1031],{"_52":790,"_172":791,"_174":792,"_707":152},"APC Introduces Green Products","/digital-workplace/apc-introduces-green-products",{},"Sep 29, 2008","American Power Conversion introduced some new products that will reduce energy consumption while providing surge protection and or battery backup for equipment and computers.",{"_719":24,"_720":1038},[],{"_166":167,"_147":1040,"_168":1041,"_153":1046,"_155":1046,"_158":1047,"_710":1048,"_160":152,"_161":1049,"_163":152,"_156":1050,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1051,"_722":723},{"_149":152,"_151":152},[1042],{"_52":1043,"_172":1044,"_174":1045,"_707":152},"Marty Parker","/author/marty-parker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7f7a7ae7360affeb/673c6001e8c616f943d9863f/Marty.jpg","How Will UC Fare in a Tough Economy?","/digital-workplace/how-will-uc-fare-in-a-tough-economy-",{},"Sep 26, 2008","The news from the financial sector is the dominant topic this week, and just as we're all wondering what this might mean for our personal finances, there's also the question of what this might mean for Unified Communications (UC).",{"_719":24,"_720":1052},[],{"_166":167,"_147":1054,"_168":1055,"_153":1057,"_155":1057,"_158":1058,"_710":1059,"_160":152,"_161":1060,"_163":152,"_156":1061,"_714":152,"_178":715,"_164":251,"_165":252,"_176":716,"_717":1062,"_722":723},{"_149":152,"_151":152},[1056],{"_52":728,"_172":729,"_174":730,"_707":152},"Cisco's Big Collaboration Announcement: A Game Changer?","/ai-collaboration/cisco-s-big-collaboration-announcement-a-game-changer-",{},"Sep 24, 2008","The big product news today is Cisco's announcement of a major suite of products and services aimed at the collaboration/Unified Communications/Web 2.0 space. The most significant part of the announcement is a software-as-a-service (SaaS) offering, WebEx Connect, that Allan Sulkin of TEQConsult Group says could be a \"game changer.\"",{"_719":24,"_720":1063},[],{"_166":167,"_147":1065,"_168":1066,"_153":1068,"_155":1068,"_158":1069,"_710":1070,"_160":152,"_161":1071,"_163":152,"_156":1072,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1073,"_722":723},{"_149":152,"_151":152},[1067],{"_52":728,"_172":729,"_174":730,"_707":152},"Two New Podcasts Posted","/video-conferencing/two-new-podcasts-posted",{},"Sep 23, 2008","We've posted two new No Jitter podcasts: one on \" Network Monitoring for the Contact Center \" with Brian Gollaher of Empirix; and one on \" Measuring QOS and QOE for voice and video communications \" with Dr. Mike Hollier of Psytechnics. You can get podcast updates in your RSS feed here , and we're also on iTunes.",{"_719":24,"_720":1074},[],{"_166":167,"_147":1076,"_168":1077,"_153":1079,"_155":1079,"_158":1080,"_710":1081,"_160":152,"_161":1071,"_163":152,"_156":1082,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1083,"_722":723},{"_149":152,"_151":152},[1078],{"_52":910,"_172":911,"_174":912,"_707":152},"A Critical Eye on Productivity","/digital-workplace/a-critical-eye-on-productivity",{},"You don't have to be an economist to know that these are very troubling times, perhaps presenting the greatest economic risk since the age of the Great Depression. IT planners aren't CFOs or policy-makers and so there's relatively little they can do in a direct sense to deal with a financial crisis, but there are some IT and communications issues that history says are directly impacted by this kind of crisis. Facing those issues today could make a major difference in how networking, UC, and IT will look two or three years from now.",{"_719":24,"_720":1084},[],{"_166":167,"_147":1086,"_168":1087,"_153":1089,"_155":1089,"_158":1090,"_710":1091,"_160":152,"_161":1071,"_163":152,"_156":1092,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":1093,"_722":723},{"_149":152,"_151":152},[1088],{"_52":238,"_172":239,"_174":240,"_707":152},"What's Your Virtualization Strategy?","/workspace/what-s-your-virtualization-strategy-",{},"Virtualization was the big topic at last week's Interop event in New York City as vendors and enterprise IT architects alike tout the ability of virtualized environments to reduce costs, improve flexibility, and enable organizations to quickly deliver new services.",{"_719":24,"_720":1094},[],{"_166":167,"_147":1096,"_168":1097,"_153":1099,"_155":1099,"_158":1100,"_710":1101,"_160":152,"_161":1102,"_163":152,"_156":1103,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1104,"_722":723},{"_149":152,"_151":152},[1098],{"_52":865,"_172":866,"_174":867,"_707":152},"Alcatel-Lucent - Unified Communications, Enterprise 2.0, and More","/ucaas/alcatel-lucent-unified-communications-enterprise-2-0-and-more",{},"Sep 22, 2008","Summer is over and fall is officially here - no, it's not because the weather is getting cooler and the days are getting shorter - it's because the industry analyst conference season is getting into full gear. Alcatel-Lucent (ALU) kicked off the season with its Global Industry Analyst Conference in Orlando, where the company discussed its strategy, products, and direction. In addition to general plenary sessions (which primarily focused on the company's carrier business), there were a variety of market plenary and breakout sessions, including those focused on the enterprise market.",{"_719":24,"_720":1105},[],{"_166":167,"_147":1107,"_168":1108,"_153":1113,"_155":1113,"_158":1114,"_710":1115,"_160":152,"_161":1102,"_163":152,"_156":1116,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":1117,"_722":723},{"_149":152,"_151":152},[1109],{"_52":1110,"_172":1111,"_174":1112,"_707":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Jabber, Cisco, Avaya, Siemens: The Benefits and Disruptions of an IM Acquisition","/team-messaging/jabber-cisco-avaya-siemens-the-benefits-and-disruptions-of-an-im-acquisition",{},"As Eric pointed out Cisco's acquisition of Jabber is all about the company delivering a unified communications solution that can go head to head with Microsoft. With its Unified Communications Manager, Unified Presence Server, Unified Personal Communicator, and other software, Cisco has been able to deliver a UC solution with decidedly strong telephony capabilities, but comparatively weak corporate-grade instant messaging features.",{"_719":24,"_720":1118},[],"sidebarModules",[1121,1177,1190],{"_87":1122,"_1123":1124,"_1174":1175},"module_content_cards","data",{"_111":1125,"_1126":1127,"_178":1128,"_698":1129,"_1170":1171,"_1172":1171,"_1173":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1130,1145,1157],{"_87":1131,"_1123":1132},"contentPreview",{"_166":167,"_178":1133,"_147":1134,"_153":1136,"_155":1136,"_158":1137,"_160":1137,"_710":1138,"_161":1139,"_163":152,"_164":1140,"_165":328,"_168":1141,"_176":194,"_717":1143},"card-horizontal",{"_149":1135,"_151":1136},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1142],{"_52":776,"_172":777,"_174":778},{"_719":24,"_720":1144},[],{"_87":1131,"_1123":1146},{"_166":167,"_178":1133,"_147":1147,"_153":1149,"_155":1149,"_158":1150,"_160":1150,"_710":1151,"_161":1152,"_163":152,"_164":1140,"_165":328,"_168":1153,"_176":194,"_717":1155},{"_149":1148,"_151":1149},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1154],{"_52":704,"_172":705,"_174":706},{"_719":24,"_720":1156},[],{"_87":1131,"_1123":1158},{"_166":167,"_178":1133,"_147":1159,"_153":1161,"_155":1161,"_158":1162,"_160":1162,"_710":1163,"_161":1164,"_163":152,"_164":1140,"_165":328,"_168":1165,"_176":1167,"_717":1168},{"_149":1160,"_151":1161},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1166],{"_52":351,"_172":352,"_174":353},8,{"_719":24,"_720":1169},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1176":24},"nativeAdOption",{"_87":1178,"_1179":1180,"_1123":1181},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1182,"_628":1183,"_1184":1180,"_629":630,"_178":181,"_1185":1186,"_1187":24,"_1188":1189},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1191,"_1123":1192},"module_event_promo",{"_111":1193,"_1194":1195,"_1196":152,"_1197":152,"_1198":70,"_1199":1200,"_1201":1202,"_161":1203,"_106":1204,"_1205":1206,"_1207":1208},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. 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