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Learn about the tools, technologies, and strategies that support remote and hybrid work environments.","breadcrumbs",[688,690],{"_54":689,"_111":538},"/",{"_111":243,"_54":244},"newsletterSignUpPromo","pagination",{"_694":695,"_696":697},"totalCount",116,"currentPage",109,"contents",[700,724,737,751,761,774,785,798,809,820,833,844,858,871,882,893,904,918,929,942,953,964,975,986,996,1007,1017,1028,1039,1050,1060,1073,1084,1095,1106],{"_166":167,"_147":701,"_168":702,"_153":708,"_155":708,"_158":709,"_710":711,"_160":152,"_161":712,"_163":152,"_156":713,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":718,"_722":723},{"_149":152,"_151":152},[703],{"_52":704,"_172":705,"_174":706,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","role","Correction on Skype","/video-conferencing/correction-on-skype","linkAttrs",{},"Mar 26, 2009","\"In 2008, Skype actually generated $551 million in revenue and >$100M in profits. 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calling.\"",{"_719":24,"_720":736},[],{"_166":167,"_147":738,"_168":739,"_153":744,"_155":744,"_158":745,"_710":746,"_160":152,"_161":747,"_163":152,"_156":748,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":749,"_722":723},{"_149":152,"_151":152},[740],{"_52":741,"_172":742,"_174":743,"_707":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Xpressions: Where UC Meets UM","/digital-workplace/xpressions-where-uc-meets-um",{},"Mar 24, 2009","Product introductions like Xpressions UC are giving me the impression that the days of the standalone presence server are 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Communications with Customers","/digital-workplace/automating-communications-with-customers",{},"Are we chatting with live agents or is it with little green men and women inside the box?",{"_719":24,"_720":773},[],{"_166":167,"_147":775,"_168":776,"_153":778,"_155":778,"_158":779,"_710":780,"_160":152,"_161":781,"_163":152,"_156":782,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":783,"_722":723},{"_149":152,"_151":152},[777],{"_52":704,"_172":705,"_174":706,"_707":152},"Avaya/Kennedy Comment Thread","/ucaas/avaya-kennedy-comment-thread",{},"Mar 23, 2009","Let this blog post's Comment section serve as your forum to discuss what Kennedy had to say.",{"_719":24,"_720":784},[],{"_166":167,"_147":786,"_168":787,"_153":792,"_155":792,"_158":793,"_710":794,"_160":152,"_161":781,"_163":152,"_156":795,"_714":152,"_178":715,"_164":263,"_165":264,"_176":716,"_717":796,"_722":723},{"_149":152,"_151":152},[788],{"_52":789,"_172":790,"_174":791,"_707":152},"Melanie 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more.",{"_719":24,"_720":870},[],{"_166":167,"_147":872,"_168":873,"_153":875,"_155":875,"_158":876,"_710":877,"_160":152,"_161":878,"_163":152,"_156":879,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":880,"_722":723},{"_149":152,"_151":152},[874],{"_52":704,"_172":705,"_174":706,"_707":152},"Who Leads in UC Mindshare?","/digital-workplace/who-leads-in-uc-mindshare-",{},"Mar 2, 2009","Microsoft comes out a winner; Lotus Samtime was dead-flat, and Cisco does appear to have gotten some traction.",{"_719":24,"_720":881},[],{"_166":167,"_147":883,"_168":884,"_153":886,"_155":886,"_158":887,"_710":888,"_160":152,"_161":889,"_163":152,"_156":890,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":891,"_722":723},{"_149":152,"_151":152},[885],{"_52":789,"_172":790,"_174":791,"_707":152},"Frost & Sullivan's North American Video Conferencing Study","/video-conferencing/frost-sullivan-s-north-american-video-conferencing-study",{},"Feb 27, 2009","The video conferencing market is in the midst of a massive transition as new products and delivery modes emerge",{"_719":24,"_720":892},[],{"_166":167,"_147":894,"_168":895,"_153":897,"_155":897,"_158":898,"_710":899,"_160":152,"_161":900,"_163":152,"_156":901,"_714":152,"_178":715,"_164":263,"_165":264,"_176":716,"_717":902,"_722":723},{"_149":152,"_151":152},[896],{"_52":704,"_172":705,"_174":706,"_707":152},"Training Investments in Troubled Times","/employee-experience/training-investments-in-troubled-times",{},"Feb 26, 2009","In these challenging times, every employee wants to be seen as a valuable asset to the business.",{"_719":24,"_720":903},[],{"_166":167,"_147":905,"_168":906,"_153":911,"_155":911,"_158":912,"_710":913,"_160":152,"_161":914,"_163":152,"_156":915,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":916,"_722":723},{"_149":152,"_151":152},[907],{"_52":908,"_172":909,"_174":910,"_707":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","What's the Difference between \"UC\" and \"UCC?\"","/digital-workplace/what-s-the-difference-between-uc-and-ucc-",{},"Feb 24, 2009","If you try to pry out a real difference between UC and UCC, what you end up with is the obvious mission of collaboration.",{"_719":24,"_720":917},[],{"_166":167,"_147":919,"_168":920,"_153":922,"_155":922,"_158":923,"_710":924,"_160":152,"_161":925,"_163":152,"_156":926,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":927,"_722":723},{"_149":152,"_151":152},[921],{"_52":789,"_172":790,"_174":791,"_707":152},"Looking for ROI in Unified Communications","/ucaas/looking-for-roi-in-unified-communications",{},"Feb 19, 2009","The cost savings come from VoIP, conferencing and IM--not the unification of those disparate communications systems.",{"_719":24,"_720":928},[],{"_166":167,"_147":930,"_168":931,"_153":936,"_155":936,"_158":937,"_710":938,"_160":152,"_161":925,"_163":152,"_156":939,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":940,"_722":723},{"_149":152,"_151":152},[932],{"_52":933,"_172":934,"_174":935,"_707":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","The Power of IP Video","/video-conferencing/the-power-of-ip-video",{},"IP video has arrived and will eventually be part of most organizations' IT services.",{"_719":24,"_720":941},[],{"_166":167,"_147":943,"_168":944,"_153":946,"_155":946,"_158":947,"_710":948,"_160":152,"_161":949,"_163":152,"_156":950,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":951,"_722":723},{"_149":152,"_151":152},[945],{"_52":704,"_172":705,"_174":706,"_707":152},"Forrester on Basic and Enhanced UC","/digital-workplace/forrester-on-basic-and-enhanced-uc",{},"Feb 18, 2009","Financial rewards may often be higher with Enhanced UC, and basic UC \"is going to be the normal way to communicate in the future.\"",{"_719":24,"_720":952},[],{"_166":167,"_147":954,"_168":955,"_153":957,"_155":957,"_158":958,"_710":959,"_160":152,"_161":960,"_163":152,"_156":961,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":962,"_722":723},{"_149":152,"_151":152},[956],{"_52":225,"_172":226,"_174":227,"_707":152},"Defining Communication Architecture within IT Architecture","/digital-workplace/defining-communication-architecture-within-it-architecture",{},"Feb 16, 2009","As communications becomes more important and complex, it warrants becoming its own IT architectural domain with its own set of services.",{"_719":24,"_720":963},[],{"_166":167,"_147":965,"_168":966,"_153":968,"_155":968,"_158":969,"_710":970,"_160":152,"_161":971,"_163":152,"_156":972,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":973,"_722":723},{"_149":152,"_151":152},[967],{"_52":765,"_172":766,"_174":767,"_707":152},"Anchors Aweigh as Space Debris Heightens Risk","/digital-workplace/anchors-aweigh-as-space-debris-heightens-risk",{},"Feb 13, 2009","Is your satellite provider headed for a collision too, or will space junk foil your VSAT operations?",{"_719":24,"_720":974},[],{"_166":167,"_147":976,"_168":977,"_153":979,"_155":979,"_158":980,"_710":981,"_160":152,"_161":982,"_163":152,"_156":983,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":984,"_722":723},{"_149":152,"_151":152},[978],{"_52":704,"_172":705,"_174":706,"_707":152},"Avaya-HP and the March to Software","/ucaas/avaya-hp-and-the-march-to-software",{},"Feb 9, 2009","The likeliest scenario is one where an enterprise wants to use Communications Manager as the regional communications control point.",{"_719":24,"_720":985},[],{"_166":167,"_147":987,"_168":988,"_153":990,"_155":990,"_158":991,"_710":992,"_160":152,"_161":982,"_163":152,"_156":993,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":994,"_722":723},{"_149":152,"_151":152},[989],{"_52":225,"_172":226,"_174":227,"_707":152},"The Challenges in Building a Business Crisis Communication Service","/digital-workplace/the-challenges-in-building-a-business-crisis-communication-service",{},"Besides the technical challenges of building a BCCS, there would be organizational and cultural barriers",{"_719":24,"_720":995},[],{"_166":167,"_147":997,"_168":998,"_153":1000,"_155":1000,"_158":1001,"_710":1002,"_160":152,"_161":1003,"_163":152,"_156":1004,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1005,"_722":723},{"_149":152,"_151":152},[999],{"_52":862,"_172":863,"_174":864,"_707":152},"Is Video Conferencing a Second Class Citizen on the Network?","/video-conferencing/is-video-conferencing-a-second-class-citizen-on-the-network-",{},"Feb 6, 2009","Is there a legitimate technical reason why video should be at a lower priority class than VoIP?",{"_719":24,"_720":1006},[],{"_166":167,"_147":1008,"_168":1009,"_153":1010,"_155":1010,"_158":1011,"_710":1012,"_160":152,"_161":1013,"_163":152,"_156":1014,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1015,"_722":723},{"_149":152,"_151":152},[],"Buy vs. Lease for Communications Technology","/digital-workplace/buy-vs-lease-for-communications-technology",{},"Feb 5, 2009","In the current capital-constrained times, enterprises are examining their options for procurement. Is it time to consider leasing instead of buying?",{"_719":24,"_720":1016},[],{"_166":167,"_147":1018,"_168":1019,"_153":1021,"_155":1021,"_158":1022,"_710":1023,"_160":152,"_161":1024,"_163":152,"_156":1025,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1026,"_722":723},{"_149":152,"_151":152},[1020],{"_52":225,"_172":226,"_174":227,"_707":152},"Business Crisis Communication Service","/digital-workplace/business-crisis-communication-service",{},"Feb 2, 2009","Stuff happens. How quickly a business reacts to the crisis at hand is a key indicator of its maturity. Time is money!",{"_719":24,"_720":1027},[],{"_166":167,"_147":1029,"_168":1030,"_153":1032,"_155":1032,"_158":1033,"_710":1034,"_160":152,"_161":1035,"_163":152,"_156":1036,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1037,"_722":723},{"_149":152,"_151":152},[1031],{"_52":728,"_172":729,"_174":152,"_707":152},"Long Time Nortel Distributor Now an Avaya Business Partner","/ucaas/long-time-nortel-distributor-now-an-avaya-business-partner",{},"Jan 29, 2009","Adding another system supplier's offerings to its portfolio was a major decision for the distributor.",{"_719":24,"_720":1038},[],{"_166":167,"_147":1040,"_168":1041,"_153":1043,"_155":1043,"_158":1044,"_710":1045,"_160":152,"_161":1046,"_163":152,"_156":1047,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":1048,"_722":723},{"_149":152,"_151":152},[1042],{"_52":704,"_172":705,"_174":706,"_707":152},"Will the Recession Change Collaboration?","/workspace/will-the-recession-change-collaboration-",{},"Jan 27, 2009","In the current economy, nobody's going to turn down an otherwise acceptable job because the workplace still uses TDM telephones and doesn't have a company wiki.",{"_719":24,"_720":1049},[],{"_166":167,"_147":1051,"_168":1052,"_153":1053,"_155":1053,"_158":1054,"_710":1055,"_160":152,"_161":1056,"_163":152,"_156":1057,"_714":152,"_178":715,"_164":251,"_165":252,"_176":716,"_717":1058,"_722":723},{"_149":152,"_151":152},[],"Virtual Space Wars: How the Intersection of Mobility and Collaboration Will Threaten Enterprise Data Protection","/ai-collaboration/virtual-space-wars-how-the-intersection-of-mobility-and-collaboration-will-threaten-enterprise-data-protection",{},"Jan 26, 2009","Your end users will turn to new social networking tools for collaboration. How will you respond?",{"_719":24,"_720":1059},[],{"_166":167,"_147":1061,"_168":1062,"_153":1067,"_155":1067,"_158":1068,"_710":1069,"_160":152,"_161":1056,"_163":152,"_156":1070,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1071,"_722":723},{"_149":152,"_151":152},[1063],{"_52":1064,"_172":1065,"_174":1066,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Lessons from Lotusphere: It's Not Just About the Products","/digital-workplace/lessons-from-lotusphere-it-s-not-just-about-the-products",{},"For now, it's reassuring to hear that UC still has a somewhat promising future.",{"_719":24,"_720":1072},[],{"_166":167,"_147":1074,"_168":1075,"_153":1077,"_155":1077,"_158":1078,"_710":1079,"_160":152,"_161":1080,"_163":152,"_156":1081,"_714":152,"_178":715,"_164":263,"_165":264,"_176":716,"_717":1082,"_722":723},{"_149":152,"_151":152},[1076],{"_52":704,"_172":705,"_174":706,"_707":152},"A Nortel Perspective: O Canada!","/employee-experience/a-nortel-perspective-o-canada-",{},"Jan 22, 2009","What should matter are the people--the Nortel employees and retirees on both sides of the border.",{"_719":24,"_720":1083},[],{"_166":167,"_147":1085,"_168":1086,"_153":1088,"_155":1088,"_158":1089,"_710":1090,"_160":152,"_161":1091,"_163":152,"_156":1092,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":1093,"_722":723},{"_149":152,"_151":152},[1087],{"_52":704,"_172":705,"_174":706,"_707":152},"Lotusphere Message: Yes There Is a UC ROI","/team-messaging/lotusphere-message-yes-there-is-a-uc-roi",{},"Jan 21, 2009","Those are some pretty compelling numbers, if you believe them, so the question becomes, Should you believe them?",{"_719":24,"_720":1094},[],{"_166":167,"_147":1096,"_168":1097,"_153":1099,"_155":1099,"_158":1100,"_710":1101,"_160":152,"_161":1102,"_163":152,"_156":1103,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1104,"_722":723},{"_149":152,"_151":152},[1098],{"_52":789,"_172":790,"_174":791,"_707":152},"The YouTube Revolution Really Is Changing the Communications Game","/video-conferencing/the-youtube-revolution-really-is-changing-the-communications-game",{},"Jan 19, 2009","The time when a call must include a video conference may come sooner than we think.",{"_719":24,"_720":1105},[],{"_166":167,"_147":1107,"_168":1108,"_153":1110,"_155":1110,"_158":1111,"_710":1112,"_160":152,"_161":1102,"_163":152,"_156":1113,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1114,"_722":723},{"_149":152,"_151":152},[1109],{"_52":862,"_172":863,"_174":864,"_707":152},"Converged WAN or Overlay WAN for Video & Telepresence?","/video-conferencing/converged-wan-or-overlay-wan-for-video-telepresence-",{},"After committing to deploy Telepresence, one of the first decisions is: carry the video traffic on the data network or build a separate WAN network exclusive to the video streams.",{"_719":24,"_720":1115},[],"sidebarModules",[1118,1180,1193],{"_87":1119,"_1120":1121,"_1177":1178},"module_content_cards","data",{"_111":1122,"_1123":1124,"_178":1125,"_698":1126,"_1173":1174,"_1175":1174,"_1176":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1127,1145,1160],{"_87":1128,"_1120":1129},"contentPreview",{"_166":167,"_178":1130,"_147":1131,"_153":1133,"_155":1133,"_158":1134,"_160":1134,"_710":1135,"_161":1136,"_163":152,"_164":1137,"_165":328,"_168":1138,"_176":194,"_717":1143},"card-horizontal",{"_149":1132,"_151":1133},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1139],{"_52":1140,"_172":1141,"_174":1142},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg",{"_719":24,"_720":1144},[],{"_87":1128,"_1120":1146},{"_166":167,"_178":1130,"_147":1147,"_153":1149,"_155":1149,"_158":1150,"_160":1150,"_710":1151,"_161":1152,"_163":152,"_164":1137,"_165":328,"_168":1153,"_176":194,"_717":1158},{"_149":1148,"_151":1149},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1154],{"_52":1155,"_172":1156,"_174":1157},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png",{"_719":24,"_720":1159},[],{"_87":1128,"_1120":1161},{"_166":167,"_178":1130,"_147":1162,"_153":1164,"_155":1164,"_158":1165,"_160":1165,"_710":1166,"_161":1167,"_163":152,"_164":1137,"_165":328,"_168":1168,"_176":1170,"_717":1171},{"_149":1163,"_151":1164},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 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