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Learn about the tools, technologies, and strategies that support remote and hybrid work environments.","breadcrumbs",[688,690],{"_54":689,"_111":538},"/",{"_111":243,"_54":244},"newsletterSignUpPromo","pagination",{"_694":695,"_696":697},"totalCount",116,"currentPage",115,"contents",[700,724,735,749,760,774,787,801,812,825,836,846,857,868,879,889,903,914,924,934,944,955,966,979,989,1003,1016,1027,1038,1049,1059,1070,1080,1090,1101],{"_166":167,"_147":701,"_168":702,"_153":708,"_155":708,"_158":709,"_710":711,"_160":152,"_161":712,"_163":152,"_156":713,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":718,"_722":723},{"_149":152,"_151":152},[703],{"_52":704,"_172":705,"_174":706,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","role","UC Decision-Making","/digital-workplace/uc-decision-making","linkAttrs",{},"Mar 12, 2008","Fred Knight and I were sitting around, enjoying some milk and cookies, and we were trying to figure out why next week's VoiceCon has an unusually large percentage of first-time attendees registered. We're happy about it, of course, but now, one of our major tasks next week is to try and figure out what these newcomers are hoping to find out at the show.","articleBodyJsonSummary","normal",1,"paidGating",{"_719":24,"_720":721},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":725,"_168":726,"_153":728,"_155":728,"_158":729,"_710":730,"_160":152,"_161":731,"_163":152,"_156":732,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":733,"_722":723},{"_149":152,"_151":152},[727],{"_52":704,"_172":705,"_174":706,"_707":152},"IBM to Ante Up $1 Billion for Unified Communications","/ucaas/ibm-to-ante-up-1-billion-for-unified-communications",{},"Mar 11, 2008","IBM says it'll increase its investments in Unified Communications to $1 billion over the next 3 years, according to several reports . This seems to be a prelude to some important announcements that IBM will be making next week at VoiceCon , where the company will debut Sametime Unified Telephony. IBM won't release details on Sametime Unified Telephony until next week, but if you want to get an idea of where it fits in IBM's larger vision of UC, check out Brent Kelly's No Jitter feature comparing Microsoft Office Communications Server 2007 and IBM/Lotus Sametime 8.0 here .",{"_719":24,"_720":734},[],{"_166":167,"_147":736,"_168":737,"_153":742,"_155":742,"_158":743,"_710":744,"_160":152,"_161":745,"_163":152,"_156":746,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":747,"_722":723},{"_149":152,"_151":152},[738],{"_52":739,"_172":740,"_174":741,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","UC Friday: It's That Time of the Year","/digital-workplace/uc-friday-it-s-that-time-of-the-year",{},"Mar 7, 2008","Tis the season - no, not Christmas - VoiceCon! This is the time of year when many vendors contact press and analysts to set up briefings, pre-briefings, and pre-pre-briefings about their VoiceCon announcements. I've been involved in several of these pre-briefings over the past couple weeks, and one of the more interesting companies I've heard from is Zeacom. I've been following Zeacom for several years and was always impressed with some of the unique features of their products. I especially like the personalized call greetings functionality - when I call a particular contact there, the system knows it's me calling based on my phone number and plays a greeting recorded by that person just for me, and provides me with the option of having the system try to find that person, leave a voice message, or be transferred to someone else. It's very slick.",{"_719":24,"_720":748},[],{"_166":167,"_147":750,"_168":751,"_153":753,"_155":753,"_158":754,"_710":755,"_160":152,"_161":756,"_163":152,"_156":757,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":758,"_722":723},{"_149":152,"_151":152},[752],{"_52":704,"_172":705,"_174":706,"_707":152},"New Feature: Taking UC into the Lab","/digital-workplace/new-feature-taking-uc-into-the-lab",{},"Mar 6, 2008","We've just posted a new feature from Miercom, which took a close look at two Unified Communications offerings, from Avaya and Alcatel-Lucent. Rob Smithers of Miercom promises similar examinations of additional products in the weeks ahead. Lots of great detail--take a look.",{"_719":24,"_720":759},[],{"_166":167,"_147":761,"_168":762,"_153":767,"_155":767,"_158":768,"_710":769,"_160":152,"_161":770,"_163":152,"_156":771,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":772,"_722":723},{"_149":152,"_151":152},[763],{"_52":764,"_172":765,"_174":766,"_707":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","Siemens Introduces a New and Improved OpenScape","/video-conferencing/siemens-introduces-a-new-and-improved-openscape",{},"Mar 3, 2008","Today, at the annual CeBit trade show in Hannover, Germany, Siemens Enterprise Communications announced an architectural transformation, branding changes, and new video capabilities for its unified communications portfolio. OpenScape , a brand previously associated with Siemens' UC and collaboration application, now becomes the brand associated with all of the company's software applications (including voice) for the large and medium enterprise market.",{"_719":24,"_720":773},[],{"_166":167,"_147":775,"_168":776,"_153":781,"_155":781,"_158":782,"_710":783,"_160":152,"_161":770,"_163":152,"_156":784,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":785,"_722":723},{"_149":152,"_151":152},[777],{"_52":778,"_172":779,"_174":780,"_707":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","QoS at Layer 2","/video-conferencing/qos-at-layer-2",{},"Implementing VLANs to separate real-time traffic (voice and video) from data traffic is a good idea. It prevents broadcast storms from impacting voice or video endpoints and provides some security isolation for these components. But it doesn't provide QoS unless you implement IEEE 802.1p prioirty as well.",{"_719":24,"_720":786},[],{"_166":167,"_147":788,"_168":789,"_153":794,"_155":794,"_158":795,"_710":796,"_160":152,"_161":797,"_163":152,"_156":798,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":799,"_722":723},{"_149":152,"_151":152},[790],{"_52":791,"_172":792,"_174":793,"_707":152},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg","Communications Enabled Applications: Where are the ISVs?","/video-conferencing/communications-enabled-applications-where-are-the-isvs-",{},"Feb 29, 2008","Over the past year or so the industry has started talking much more about the concept of \"communications enabled applications\". This can mean many things, but to me it's the concept of taking the communications tools we use today, things like voice, messenger services and video, and embedding them into the desktop applications that we use on an everyday basis. The benefit for the end users is that we will be able to launch any communication tool without having to leave the applications that we use, making it much easier for us to work. The benefit to business process is even greater, in that many of today's tasks are built of notification - response systems can be fully automated.",{"_719":24,"_720":800},[],{"_166":167,"_147":802,"_168":803,"_153":805,"_155":805,"_158":806,"_710":807,"_160":152,"_161":808,"_163":152,"_156":809,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":810,"_722":723},{"_149":152,"_151":152},[804],{"_52":704,"_172":705,"_174":706,"_707":152},"Who Doesn't Need UC?","/digital-workplace/who-doesn-t-need-uc-",{},"Feb 28, 2008","Tom Nolle's post below brings up a statistic that'd be helpful for us to keep in mind as we look at Unified Communications, and it was echoed by a comment by one of our presenters in yesterday's VoiceCon webinar . Knowledge workers, according to Doug Michaelides of Mitel, make up only 20% of the U.S. workforce.",{"_719":24,"_720":811},[],{"_166":167,"_147":813,"_168":814,"_153":819,"_155":819,"_158":820,"_710":821,"_160":152,"_161":808,"_163":152,"_156":822,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":823,"_722":723},{"_149":152,"_151":152},[815],{"_52":816,"_172":817,"_174":818,"_707":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","Completing the Budget Circuit","/workspace/completing-the-budget-circuit",{},"When I surveyed top enterprise IT executives at the end of 2007, one of their primary complaints about the network budget process was that \"my people want to buy gadgets and not support business requirements\". Overall, 88% of these senior managers, usually CIOs by title, said that it was \"difficult\" or \"impossible\" for them to link network budget requests to business priorities. In contrast, only 43% felt that was the case for their computing and software budget requests.",{"_719":24,"_720":824},[],{"_166":167,"_147":826,"_168":827,"_153":829,"_155":829,"_158":830,"_710":831,"_160":152,"_161":832,"_163":152,"_156":833,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":834,"_722":723},{"_149":152,"_151":152},[828],{"_52":764,"_172":765,"_174":766,"_707":152},"Enterprise 2.0 by Example","/digital-workplace/enterprise-2-0-by-example",{},"Feb 27, 2008","My title is taken from the name of one of the demonstrations set up at the Alcatel-Lucent (ALU) Enterprise Forum held in Paris last week. ALU used this year's forum to launch its new enterprise marketing strategy, the Dynamic Enterprise. (Those who saw my post last month on the Genesys notion of the Dynamic Contact Center may see a family resemblance here - Genesys is a subsidiary of Alcatel-Lucent.)",{"_719":24,"_720":835},[],{"_166":167,"_147":837,"_168":838,"_153":840,"_155":840,"_158":841,"_710":842,"_160":152,"_161":832,"_163":152,"_156":843,"_714":152,"_178":715,"_164":263,"_165":264,"_176":716,"_717":844,"_722":723},{"_149":152,"_151":152},[839],{"_52":704,"_172":705,"_174":706,"_707":152},"You've Heard of Leased Lines...","/employee-experience/you-ve-heard-of-leased-lines-",{},"How about leased crowds ? Comcast decided to pack this week's Net Neutrality hearing in Boston with employees and, er, _independent contractors_. Check out the photo at the link. You know it was taken during a Comcast speaker's turn at the microphone.",{"_719":24,"_720":845},[],{"_166":167,"_147":847,"_168":848,"_153":850,"_155":850,"_158":851,"_710":852,"_160":152,"_161":853,"_163":152,"_156":854,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":855,"_722":723},{"_149":152,"_151":152},[849],{"_52":704,"_172":705,"_174":706,"_707":152},"Unified Communications in a Box","/ucaas/unified-communications-in-a-box",{},"Feb 26, 2008","The high end of enterprise communications may be a death struggle among heavyweight incumbents and the established software players trying to muscle in, but at the SMB end, there's all kinds of new and different companies making their pitch, from integrations with Google Apps to this new company, Unison , which pitches its solution as a complete UC solution in a single server: PBX, email, IM, calendar, contacts, directory/presence, even antivirus/antispam (for the text communications, not voice). I got more details in a conversation with Rurik Bradbury, Chief Marketing Officer at Unison.",{"_719":24,"_720":856},[],{"_166":167,"_147":858,"_168":859,"_153":861,"_155":861,"_158":862,"_710":863,"_160":152,"_161":864,"_163":152,"_156":865,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":866,"_722":723},{"_149":152,"_151":152},[860],{"_52":739,"_172":740,"_174":741,"_707":152},"What's the Fuss Over Visual Voicemail?","/team-messaging/what-s-the-fuss-over-visual-voicemail-",{},"Feb 22, 2008","Whenever I see the Apple iPhone commercials where people go wild about the \"visual voicemail\" feature, I can't help but think to myself, visual voicemail has been available for years with unified messaging - what's the big deal? Those of us who are familiar with unified messaging know that visual voicemail is indeed a great feature, but it's certainly not new. So why the fuss? Is it because the iPhone is the first phone that provides this capability without having to subscribe to a UM service (generally about $10/month)? Or is it because UM has been so poorly marketed to consumers that most people didn't realize that such a thing existed? Or is it because Apple is doing a great job of simplifying one aspect or capability of unified communications and making it accessible to anyone? Probably it's all of these factors.",{"_719":24,"_720":867},[],{"_166":167,"_147":869,"_168":870,"_153":872,"_155":872,"_158":873,"_710":874,"_160":152,"_161":875,"_163":152,"_156":876,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":877,"_722":723},{"_149":152,"_151":152},[871],{"_52":704,"_172":705,"_174":706,"_707":152},"When Will UC Create a Sense of Urgency?","/digital-workplace/when-will-uc-create-a-sense-of-urgency-",{},"Feb 21, 2008","Fred Knight and I were sitting around the ole cracker barrel today, whittling and swapping yarns, and we got to talking about how the migration from TDM PBXs to IP-PBXs differs from the migration of basic IP-telephony to Unified Communications. Specifically, we were discussing whether the UC migration has the sense of urgency to it that IPT did, and what that might mean for everyone involved in the industry.",{"_719":24,"_720":878},[],{"_166":167,"_147":880,"_168":881,"_153":882,"_155":882,"_158":883,"_710":884,"_160":152,"_161":885,"_163":152,"_156":886,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":887,"_722":723},{"_149":152,"_151":152},[],"Enterprise Communications Market Enters New Competitive Order","/digital-workplace/enterprise-communications-market-enters-new-competitive-order",{},"Feb 18, 2008","Cisco Systems has ascended to the top competitive step of the North American enterprise communications market less than a decade after its Selsius Systems acquisition. What will 2008 bring to this market?",{"_719":24,"_720":888},[],{"_166":167,"_147":890,"_168":891,"_153":896,"_155":896,"_158":897,"_710":898,"_160":152,"_161":899,"_163":152,"_156":900,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":901,"_722":723},{"_149":152,"_151":152},[892],{"_52":893,"_172":894,"_174":895,"_707":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","Saving Energy at the Enterprise","/digital-workplace/saving-energy-at-the-enterprise",{},"Feb 15, 2008","How do enterprises think about reducing energy costs? Is energy consumption part of the new equipment RFP process? How much has the greening movement entered into the IT and communications decisions of the enterprise? Certainly, the green movement has had a lot of attention due to many individuals like Al Gore. However, the green considerations became a prominent issue when Gartner put the IT energy considerations forward last fall as one of their \"Hot Topics\" for 2008.",{"_719":24,"_720":902},[],{"_166":167,"_147":904,"_168":905,"_153":907,"_155":907,"_158":908,"_710":909,"_160":152,"_161":910,"_163":152,"_156":911,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":912,"_722":723},{"_149":152,"_151":152},[906],{"_52":704,"_172":705,"_174":706,"_707":152},"Integrating Unified Communications with Google Apps","/ucaas/integrating-unified-communications-with-google-apps",{},"Feb 14, 2008","Here's an interesting announcement on a product that integrates Unified Communications features into Google Apps .",{"_719":24,"_720":913},[],{"_166":167,"_147":915,"_168":916,"_153":917,"_155":917,"_158":918,"_710":919,"_160":152,"_161":920,"_163":152,"_156":921,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":922,"_722":723},{"_149":152,"_151":152},[],"Lab Test: Microsoft OCS 2007--Voice Communication for the Next Generation?","/digital-workplace/lab-test-microsoft-ocs-2007-voice-communication-for-the-next-generation-",{},"Feb 13, 2008","In lab testing, OCS demostrated scalability, at least for basic call handling, along with some cool new capabilities. But feature/function doesn't match the PBX, and latency proved less than ideal.",{"_719":24,"_720":923},[],{"_166":167,"_147":925,"_168":926,"_153":928,"_155":928,"_158":929,"_710":930,"_160":152,"_161":920,"_163":152,"_156":931,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":932,"_722":723},{"_149":152,"_151":152},[927],{"_52":893,"_172":894,"_174":895,"_707":152},"The Coming Exaflood: Will the ISPs Lead or Follow?","/video-conferencing/the-coming-exaflood-will-the-isps-lead-or-follow-",{},"\"From YouTube, IPTV, and high-definition images, to \"cloud computing\" and ubiquitous mobile cameras-to 3D games, virtual worlds, and photorealistic telepresence-the new wave is swelling into an _exaflood_ of Internet and IP traffic.... We estimate that by 2015, U.S. IP traffic could reach an annual total of one zettabyte.....\" These statements are part of the Discovery Institute report , \"Estimating the Exaflood: The Impact of Video and Rich Media on the Internet, A \"zettabyte\" by 2015?\" By Bret Swanson and George Gilder January 2008, . The report goes on to predict that the US Internet, not the world Internet, will be 50 or more times larger than it was two years ago, 2006.",{"_719":24,"_720":933},[],{"_166":167,"_147":935,"_168":936,"_153":937,"_155":937,"_158":938,"_710":939,"_160":152,"_161":940,"_163":152,"_156":941,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":942,"_722":723},{"_149":152,"_151":152},[],"Choices in Unified Communications: Comparing Microsoft OCS 2007 to IBM Lotus Sametime 8.0","/ucaas/choices-in-unified-communications-comparing-microsoft-ocs-2007-to-ibm-lotus-sametime-8-0",{},"Feb 12, 2008","There are more differences in philosophy and approach than in ultimate functionality.",{"_719":24,"_720":943},[],{"_166":167,"_147":945,"_168":946,"_153":948,"_155":948,"_158":949,"_710":950,"_160":152,"_161":951,"_163":152,"_156":952,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":953,"_722":723},{"_149":152,"_151":152},[947],{"_52":704,"_172":705,"_174":706,"_707":152},"NEC's Univerge 360 - A Different Approach on Business/Unified Communications","/ucaas/nec-s-univerge-360-a-different-approach-on-business-unified-communications",{},"Feb 7, 2008","__By Nancy Jamison __ When companies use the word unique, I jump. I always want to say: prove it. This week, when NEC's Unified Solutions group announced that they had a unique communication model for helping companies unify business communications, based on a user's role, that is what I asked them to do. I also asked them how they determined that it was a unique approach. Their answer made sense to me, yet I'm not going to get up on the roof here and yell that NEC has a unique approach just yet, as I have heard other vendors talk a lot about the end user and the types of end users that are or will be using unified communications applications. Additionally, in the last year or so, there has also been a significant shift in the industry to go one step further than UC by integrating business processes across the enterprise with UC applications to unify business processes, with the newly adopted moniker of communications enabled business processes (CEBP). I will proclaim, however, that NEC has a determined focus on the approach they are taking versus several other UC encampments. Let me explain.",{"_719":24,"_720":954},[],{"_166":167,"_147":956,"_168":957,"_153":959,"_155":959,"_158":960,"_710":961,"_160":152,"_161":962,"_163":152,"_156":963,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":964,"_722":723},{"_149":152,"_151":152},[958],{"_52":704,"_172":705,"_174":706,"_707":152},"Verticals Focus on UC","/digital-workplace/verticals-focus-on-uc",{},"Feb 5, 2008","Over at our sister site, bmighty , they've got an interesting white paper from Forrester Research, on how Unified Communications can help businesses. The research was sponsored by Cisco, so you need to keep that in mind when reading about the proposed solutions, but the Forrester data makes it clear that several key verticals have communications problems that UC (or something like it) should be addressing.",{"_719":24,"_720":965},[],{"_166":167,"_147":967,"_168":968,"_153":973,"_155":973,"_158":974,"_710":975,"_160":152,"_161":962,"_163":152,"_156":976,"_714":152,"_178":715,"_164":260,"_165":261,"_176":716,"_717":977,"_722":723},{"_149":152,"_151":152},[969],{"_52":970,"_172":971,"_174":972,"_707":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Breakthrough in Enterprise IM Interoperability?","/team-messaging/breakthrough-in-enterprise-im-interoperability-",{},"The lack of federation between enterprise instant messaging systems has been the figurative thorn in my flesh for quite some time now. The fact that presence information can be shared among public IM services like MSN, Yahoo! Messenger, and AIM but not across Microsoft Live/Office Communications Server, IBM Sametime, Cisco Unified Presence Server, etc. has made absolutely no sense to me.",{"_719":24,"_720":978},[],{"_166":167,"_147":980,"_168":981,"_153":983,"_155":983,"_158":984,"_710":985,"_160":152,"_161":962,"_163":152,"_156":986,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":987,"_722":723},{"_149":152,"_151":152},[982],{"_52":778,"_172":779,"_174":780,"_707":152},"Bandwidth Management","/video-conferencing/bandwidth-management",{},"Last week I wrote about bandwidth demand. When designing a network to support voice and video, calculating bandwidth demand is the job of determining how much bandwidth will be required to support the proposed service and the expected calling volume.",{"_719":24,"_720":988},[],{"_166":167,"_147":990,"_168":991,"_153":996,"_155":996,"_158":997,"_710":998,"_160":152,"_161":999,"_163":152,"_156":1000,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1001,"_722":723},{"_149":152,"_151":152},[992],{"_52":993,"_172":994,"_174":995,"_707":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","What Effect Will a Microsoft Acquisition of Yahoo Have on Unified Communications?","/ucaas/what-effect-will-a-microsoft-acquisition-of-yahoo-have-on-unified-communications-",{},"Feb 1, 2008","At first glance, there would appear to be little gained by the UC community with a Microsoft acquisition of Yahoo. However, if you think about the importance of mobility in a UC world you can start to see some possibilities.",{"_719":24,"_720":1002},[],{"_166":167,"_147":1004,"_168":1005,"_153":1010,"_155":1010,"_158":1011,"_710":1012,"_160":152,"_161":999,"_163":152,"_156":1013,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1014,"_722":723},{"_149":152,"_151":152},[1006],{"_52":1007,"_172":1008,"_174":1009,"_707":152},"Marty Parker","/author/marty-parker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7f7a7ae7360affeb/673c6001e8c616f943d9863f/Marty.jpg","UC Pricing: Simplification Continues","/digital-workplace/uc-pricing-simplification-continues",{},"The trend to simplify Unified Communications (UC) pricing is continuing, which is a great thing for everyone involved. This trend was predictable, as suggested in the September 2007 BCR Magazine article, \" De-Mystifying VOIP and UC Pricing Trends ,\" which described the progression towards bundling of UC components such as conferencing, mobility, presence/IM, and mobility elements with VoIP software packages.",{"_719":24,"_720":1015},[],{"_166":167,"_147":1017,"_168":1018,"_153":1020,"_155":1020,"_158":1021,"_710":1022,"_160":152,"_161":1023,"_163":152,"_156":1024,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1025,"_722":723},{"_149":152,"_151":152},[1019],{"_52":704,"_172":705,"_174":706,"_707":152},"New Podcast: Jorge Blanco of Avaya","/ucaas/new-podcast-jorge-blanco-of-avaya",{},"Jan 31, 2008","We just posted my most recent podcast interview, this one with Jorge Blanco of Avaya. Jorge and I discussed Avaya's priorities and projections for 2008, what private ownership is likely to mean for the company, and what the competitive landscape looks like. I'll be posting some text excerpts and reactions over the next day or so.",{"_719":24,"_720":1026},[],{"_166":167,"_147":1028,"_168":1029,"_153":1031,"_155":1031,"_158":1032,"_710":1033,"_160":152,"_161":1034,"_163":152,"_156":1035,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1036,"_722":723},{"_149":152,"_151":152},[1030],{"_52":704,"_172":705,"_174":706,"_707":152},"What the Switch Announcements Mean for Communications","/digital-workplace/what-the-switch-announcements-mean-for-communications",{},"Jan 30, 2008","Zeus posted below on the major switching announcements out of Cisco and Juniper this week. These moves don't directly relate to voice or multimedia or Unified Communications, but they obviously are part of the big picture.",{"_719":24,"_720":1037},[],{"_166":167,"_147":1039,"_168":1040,"_153":1042,"_155":1042,"_158":1043,"_710":1044,"_160":152,"_161":1045,"_163":152,"_156":1046,"_714":152,"_178":715,"_164":251,"_165":252,"_176":716,"_717":1047,"_722":723},{"_149":152,"_151":152},[1041],{"_52":704,"_172":705,"_174":706,"_707":152},"Are You Ready to Bi-Locate?","/ai-collaboration/are-you-ready-to-bi-locate-",{},"Jan 28, 2008","Check this out: In an article on Cisco's collaboration strategy, our sister site, Information Week, describes how Margaret Hooshmand, executive assistant to Cisco Emerging Technologies Group leader Marthin DeBeer, works. She's \"bi-located.\"",{"_719":24,"_720":1048},[],{"_166":167,"_147":1050,"_168":1051,"_153":1053,"_155":1053,"_158":1054,"_710":1055,"_160":152,"_161":1045,"_163":152,"_156":1056,"_714":152,"_178":715,"_164":257,"_165":258,"_176":716,"_717":1057,"_722":723},{"_149":152,"_151":152},[1052],{"_52":778,"_172":779,"_174":780,"_707":152},"Bandwidth Demand","/video-conferencing/bandwidth-demand",{},"In my posts I have been working through a QoS implementation for voice or video conferencing. Last week I talked about Classification, where we assign a priority to traffic streams and mark them so that the network routers know how to handle the traffic. When working with an enterprise, the next step I take in this process is to determine the Bandwidth Demand.",{"_719":24,"_720":1058},[],{"_166":167,"_147":1060,"_168":1061,"_153":1063,"_155":1063,"_158":1064,"_710":1065,"_160":152,"_161":1066,"_163":152,"_156":1067,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1068,"_722":723},{"_149":152,"_151":152},[1062],{"_52":704,"_172":705,"_174":706,"_707":152},"Avaya Announces SIP Upgrades to Communications Manager","/ucaas/avaya-announces-sip-upgrades-to-communications-manager",{},"Jan 22, 2008","Avaya today announced an upgrade to its core Communications Manager software package, to release 5.0. The company's headline for the release is \"End to End SIP,\" and indeed they appear to be incorporating more SIP functionality into CM. But they haven't eliminated the need for the SIP Enablement Server (SES)as a separate entity, and according to Anne Coulombe, who briefed me on the announcement, that's reflective of where the market is relative to SIP.",{"_719":24,"_720":1069},[],{"_166":167,"_147":1071,"_168":1072,"_153":1073,"_155":1073,"_158":1074,"_710":1075,"_160":152,"_161":1076,"_163":152,"_156":1077,"_714":152,"_178":715,"_164":243,"_165":244,"_176":716,"_717":1078,"_722":723},{"_149":152,"_151":152},[],"Do You See What I See in UC?","/digital-workplace/do-you-see-what-i-see-in-uc-",{},"Jan 18, 2008","This article explores some of our findings from a 2007 survey and hypothesizes about their implications. We begin by looking at the importance respondents place on planning for UC, who they are most likely to buy UC products from and where they think UC will bring value to their organizations. Then we explore the linkage between IP-telephony and the UC capabilities that end user companies are actually buying.",{"_719":24,"_720":1079},[],{"_166":167,"_147":1081,"_168":1082,"_153":1084,"_155":1084,"_158":1085,"_710":1086,"_160":152,"_161":1076,"_163":152,"_156":1087,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1088,"_722":723},{"_149":152,"_151":152},[1083],{"_52":764,"_172":765,"_174":766,"_707":152},"Baby Boomers, Healthcare and Unified Communications","/ucaas/baby-boomers-healthcare-and-unified-communications",{},"The healthcare industry is about to be bombarded by Baby Boomers. We're accustomed to using technology to facilitate communications. The system that exists has been supporting Depression-era technophobes. As a Baby Boomer, I find myself increasingly engaged with the healthcare system. Nothing in particular is wrong but like an aging automobile there are more things to check and service as the miles add up. As a communications industry professional, I find myself increasingly frustrated by the IT infrastructure of healthcare in this country. It sometimes seems the only technology that the industry has embraced is the IVR.",{"_719":24,"_720":1089},[],{"_166":167,"_147":1091,"_168":1092,"_153":1094,"_155":1094,"_158":1095,"_710":1096,"_160":152,"_161":1097,"_163":152,"_156":1098,"_714":152,"_178":715,"_164":266,"_165":267,"_176":716,"_717":1099,"_722":723},{"_149":152,"_151":152},[1093],{"_52":893,"_172":894,"_174":895,"_707":152},"Skills Needed for UC Implementation","/workspace/skills-needed-for-uc-implementation",{},"Jan 17, 2008","The IT skills needed for VoIP and IP Telephony crossed many boundaries. The skills needed for UC cross even more boundaries. When implementing Unified Communications (UC), IT must modify its structure. IT should not patch together pieces of their present organization for UC. The requirements for implementing Service Oriented Architecture (SOA) are close to the requirements for implementing UC.",{"_719":24,"_720":1100},[],{"_166":167,"_147":1102,"_168":1103,"_153":1105,"_155":1105,"_158":1106,"_710":1107,"_160":152,"_161":1108,"_163":152,"_156":1109,"_714":152,"_178":715,"_164":248,"_165":249,"_176":716,"_717":1110,"_722":723},{"_149":152,"_151":152},[1104],{"_52":704,"_172":705,"_174":706,"_707":152},"\"Openness\" in Unified Communications","/ucaas/-openness-in-unified-communications",{},"Jan 14, 2008","The Avaya announcement I blogged about earlier today raises a question about the role that \"openness\" will really play in Unified Communications.",{"_719":24,"_720":1111},[],"sidebarModules",[1114,1170,1183],{"_87":1115,"_1116":1117,"_1167":1168},"module_content_cards","data",{"_111":1118,"_1119":1120,"_178":1121,"_698":1122,"_1163":1164,"_1165":1164,"_1166":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1123,1138,1150],{"_87":1124,"_1116":1125},"contentPreview",{"_166":167,"_178":1126,"_147":1127,"_153":1129,"_155":1129,"_158":1130,"_160":1130,"_710":1131,"_161":1132,"_163":152,"_164":1133,"_165":328,"_168":1134,"_176":194,"_717":1136},"card-horizontal",{"_149":1128,"_151":1129},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1135],{"_52":791,"_172":792,"_174":793},{"_719":24,"_720":1137},[],{"_87":1124,"_1116":1139},{"_166":167,"_178":1126,"_147":1140,"_153":1142,"_155":1142,"_158":1143,"_160":1143,"_710":1144,"_161":1145,"_163":152,"_164":1133,"_165":328,"_168":1146,"_176":194,"_717":1148},{"_149":1141,"_151":1142},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1147],{"_52":764,"_172":765,"_174":766},{"_719":24,"_720":1149},[],{"_87":1124,"_1116":1151},{"_166":167,"_178":1126,"_147":1152,"_153":1154,"_155":1154,"_158":1155,"_160":1155,"_710":1156,"_161":1157,"_163":152,"_164":1133,"_165":328,"_168":1158,"_176":1160,"_717":1161},{"_149":1153,"_151":1154},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1159],{"_52":351,"_172":352,"_174":353},8,{"_719":24,"_720":1162},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1169":24},"nativeAdOption",{"_87":1171,"_1172":1173,"_1116":1174},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1175,"_628":1176,"_1177":1173,"_629":630,"_178":181,"_1178":1179,"_1180":24,"_1181":1182},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1184,"_1116":1185},"module_event_promo",{"_111":1186,"_1187":1188,"_1189":152,"_1190":152,"_1191":70,"_1192":1193,"_1194":1195,"_161":1196,"_106":1197,"_1198":1199,"_1200":1201},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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