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AI Voice

Discover the latest in AI-powered voice technology, including voice recognition, natural language processing, and conversational AI. See how these innovations can enhance customer interactions, improve internal communication, and support remote workforces.

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Contact Centers
RingCentral Debuts AI Receptionist, AIRRingCentral Debuts AI Receptionist, AIR

The challenge in this space is to balance the speed and convenience of virtual agents with caller antipathy toward non-human voice agents.

byZeus Kerravala
Feb 20, 2025
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1 Min Read
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AI & Automation
AI Calling; Please HoldAI Calling; Please Hold
byDave Michels
Jan 29, 2025
1 Min Read
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AI & Automation
When the AI Copilot Is Talked About Like a ColleagueWhen the AI Copilot Is Talked About Like a Colleague
byLisa Schmeiser
Jan 10, 2025
1 Min Read
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
AI Voice
AI Needs to Reduce Errors – Or Everyone Will Pay the PriceAI Needs to Reduce Errors – Or Everyone Will Pay the Price
byMartha Buyer
Dec 10, 2024
1 Min Read
global speech translation
AI Voice
Power of Babel: The Evolution of Real-Time Translation FeaturesPower of Babel: The Evolution of Real-Time Translation Features
byNathan Eddy
Nov 11, 2024
1 Min Read
How AI Agents Are Impacting the Future of Employee Retention and Lead Generation
AI Voice
How AI Agents Are Impacting the Future of Employee Retention and Lead GenerationHow AI Agents Are Impacting the Future of Employee Retention and Lead Generation
byDaniel Foppen, VP Product & Product Marketing at Convoso
Oct 28, 2024
1 Min Read
The Promise—and Perils — of AI Meeting Recaps
AI Voice
The Promise—and Perils — of AI Meeting Recaps
The Promise—and Perils — of AI Meeting Recaps
Aug 5, 2024
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1 Min Read
byNathan Eddy
Ask an Analyst: Christina McAllister on the Challenges of Getting Gen AI Summaries to Agents
AI Voice
Ask an Analyst: Christina McAllister on the Challenges of Getting Gen AI Summaries to Agents
Ask an Analyst: Christina McAllister on the Challenges of Getting Gen AI Summaries to Agents
Jul 24, 2024
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1 Min Read
byChristina McAllister
Microsoft Copilot Compared to Apple Intelligence – What You Need to Know
AI Voice
Microsoft Copilot Compared to Apple Intelligence – What You Need to Know
Microsoft Copilot Compared to Apple Intelligence – What You Need to Know
Jul 9, 2024
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1 Min Read
byKevin Kieller
Conversations in Collaboration: Omdia’s Bradley Shimmin on AI Factories – They’re Much More Than You Think
AI Voice
Conversations in Collaboration: Omdia’s Bradley Shimmin on AI Factories – They’re Much More Than You Think
Conversations in Collaboration: Omdia’s Bradley Shimmin on AI Factories – They’re Much More Than You Think
Jul 1, 2024
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1 Min Read
byMatt Vartabedian
Someone rating customer service
AI Voice
Promise and Perils of Sentiment Analysis
Promise and Perils of Sentiment Analysis
Jun 26, 2024
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1 Min Read
byNathan Eddy
Gen AI: From Value to ROI, Securely
AI Voice
Gen AI: From Value to ROI, Securely
Gen AI: From Value to ROI, Securely
Jun 7, 2024
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1 Min Read
byEric Krapf
Look, it's artificial intelligence on the screen, ably assisting us
AI Voice
Is Generative AI Ready to Talk to Your Customers?
Is Generative AI Ready to Talk to Your Customers?
Jun 6, 2024
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1 Min Read
byBlair Pleasant
When AI Assistants Work For Us -- And When We Check Their Work
AI Voice
When AI Assistants Work For Us -- And When We Check Their Work
When AI Assistants Work For Us -- And When We Check Their Work
Jun 6, 2024
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1 Min Read
byLisa Schmeiser
Conversations in Collaboration: Cisco’s Javed Khan on How Detecting Accents Takes Time, Especially for Dogs
AI Voice
Conversations in Collaboration: Cisco’s Javed Khan on How Detecting Accents Takes Time, Especially for Dogs
Conversations in Collaboration: Cisco’s Javed Khan on How Detecting Accents Takes Time, Especially for Dogs
Jun 5, 2024
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1 Min Read
byLisa Schmeiser
Photo showing use of conversational AI with mobile user
AI Voice
AI and Customer Onboarding: Enhancing Efficiency, Engagement
AI and Customer Onboarding: Enhancing Efficiency, Engagement
Jun 4, 2024
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1 Min Read
byNathan Eddy
Generative AI Offers Unique Shadow IT Challenges
AI Voice
Generative AI Offers Unique Shadow IT Challenges
Generative AI Offers Unique Shadow IT Challenges
Apr 19, 2024
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1 Min Read
byEric Krapf
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
AI Voice
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
Apr 16, 2024
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1 Min Read
byTom Brannen
AI Gets Real at Enterprise Connect 2024
AI Voice
AI Gets Real at Enterprise Connect 2024
AI Gets Real at Enterprise Connect 2024
Apr 5, 2024
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1 Min Read
byEric Krapf
What are OtterPilot & Otter AI? Key Features & Benefits
AI Voice
What are OtterPilot & Otter AI? Key Features & Benefits
What are OtterPilot & Otter AI? Key Features & Benefits
Apr 2, 2024
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1 Min Read
byNo Jitter Staff
A healthcare technology graphic with a heart and apps
AI Voice
Intermedia Healthcare Solutions to Provide AI for Collaboration, Communications
Intermedia Healthcare Solutions to Provide AI for Collaboration, Communications
Mar 27, 2024
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1 Min Read
byZeus Kerravala
Enterprise Connect Preview: The State of Enterprise Speech Tech
AI Voice
Enterprise Connect Preview: The State of Enterprise Speech Tech
Enterprise Connect Preview: The State of Enterprise Speech Tech
Mar 11, 2024
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1 Min Read
byJon Arnold
Six Key Questions You Should Be Asking of Any AI Companion
AI Voice
Six Key Questions You Should Be Asking of Any AI Companion
Six Key Questions You Should Be Asking of Any AI Companion
Mar 6, 2024
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1 Min Read
byKevin Kieller
Your Guide to Piloting Microsoft Copilot
AI Voice
Your Guide to Piloting Microsoft Copilot
Your Guide to Piloting Microsoft Copilot
Feb 21, 2024
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1 Min Read
byKevin Kieller
Image illustrating how artificial intelligence integrates with other systems
AI Voice
Deploying—and Adopting—Gen AI-based Assistants
Deploying—and Adopting—Gen AI-based Assistants
Feb 15, 2024
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1 Min Read
byEric Krapf
How AI May Be Creating the Future of Video
AI Voice
How AI May Be Creating the Future of Video
How AI May Be Creating the Future of Video
Feb 12, 2024
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1 Min Read
bySteve Vonder Haar
AI and CX Lead the Way for Best of Enterprise Connect
AI Voice
AI and CX Lead the Way for Best of Enterprise Connect
AI and CX Lead the Way for Best of Enterprise Connect
Feb 9, 2024
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1 Min Read
byEric Krapf
A business man using VR
AI Voice
The Future of Work is Here Now – Are You Ready for It?
The Future of Work is Here Now – Are You Ready for It?
Feb 1, 2024
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1 Min Read
byJon Arnold
Virtual Agents, Digital Assistants: Embracing the Future
AI Voice
Virtual Agents, Digital Assistants: Embracing the Future
Virtual Agents, Digital Assistants: Embracing the Future
Jan 30, 2024
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1 Min Read
byNathan Eddy
What to Expect From AI in Business Communications in 2024
AI Voice
What to Expect From AI in Business Communications in 2024
What to Expect From AI in Business Communications in 2024
Jan 23, 2024
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1 Min Read
byBlair Pleasant
AI-generated head is seen translating data into speech
AI Voice
AI-Generated Transcription Still Requires Human Oversight
AI-Generated Transcription Still Requires Human Oversight
Jan 5, 2024
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1 Min Read
byNathan Eddy
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
AI Voice
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
Dec 26, 2023
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1 Min Read
byJon Arnold
AI technology
AI Voice
A Nuanced View of Generative AI
A Nuanced View of Generative AI
Dec 15, 2023
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1 Min Read
byEric Krapf
teamwork - collaboration
AI Voice
Generative AI in Collaboration: Reality Check
Generative AI in Collaboration: Reality Check
Dec 6, 2023
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1 Min Read
byIrwin Lazar
Zoom Delivered What Copilot Inspired
AI Voice
Zoom Delivered What Copilot Inspired
Zoom Delivered What Copilot Inspired
Nov 20, 2023
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1 Min Read
byDave Michels

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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