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AI Voice

Discover the latest in AI-powered voice technology, including voice recognition, natural language processing, and conversational AI. See how these innovations can enhance customer interactions, improve internal communication, and support remote workforces.

Poly: Long Live the Headset
AI Voice
Poly: Long Live the HeadsetPoly: Long Live the Headset

Looking to the future of the headset, Poly is beefing up its portfolio with a new wireless line and enhanced functionality, including Amazon Alexa capabilities.

byRyan Daily
Oct 9, 2019
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1 Min Read
The Renaissance of Voice Communications
AI Voice
The Renaissance of Voice CommunicationsThe Renaissance of Voice Communications
byNicolas De Kouchkovsky
Oct 7, 2019
1 Min Read
Google voice control
AI Voice
Speech Applications Are Vulnerable, TooSpeech Applications Are Vulnerable, Too
byGary Audin
Oct 3, 2019
1 Min Read
No Jitter Roll: Five for Friday 2019-08-29
AI Voice
No Jitter Roll: Five for Friday 2019-08-29No Jitter Roll: Five for Friday 2019-08-29
byRyan Daily
Aug 29, 2019
1 Min Read
Chat bots
AI Voice
Let Your Bots Do the TalkingLet Your Bots Do the Talking
byAndrew Prokop
Aug 21, 2019
1 Min Read
Digital talking heads
AI Voice
Vonage to ‘Turbocharge’ AI EffortsVonage to ‘Turbocharge’ AI Efforts
byBeth Schultz
Aug 12, 2019
1 Min Read
business handshake
AI Voice
Cisco to ‘Tuck In’ Voice AI from Voicea
Cisco to ‘Tuck In’ Voice AI from Voicea
Aug 6, 2019
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1 Min Read
byZeus Kerravala
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AI Voice
Google Ups its Game in Contact Center Speech Recognition
Google Ups its Game in Contact Center Speech Recognition
Jul 22, 2019
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1 Min Read
byBeth Schultz
Good job thumbs-up
AI Voice
Share a Screen, Get Better Engagement
Share a Screen, Get Better Engagement
Jul 18, 2019
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1 Min Read
byGary Audin
Talking heads
AI Voice
Conversational AI Is Now
Conversational AI Is Now
Jul 11, 2019
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1 Min Read
byGary Audin
Aerial view of fire that destroyed Paradise, Calif., in November 2018
AI Voice
In Case of Fire… a Story About Restoring Voice Services
In Case of Fire… a Story About Restoring Voice Services
Jun 25, 2019
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1 Min Read
byElizabeth (Beth) English
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AI Voice
AWS Brings Conversational AI to Alexa
AWS Brings Conversational AI to Alexa
Jun 9, 2019
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1 Min Read
byZeus Kerravala
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AI Voice
Otter.ai Adds Custom Vocabulary
Otter.ai Adds Custom Vocabulary
May 28, 2019
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1 Min Read
byZeus Kerravala
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AI Voice
Dialpad Brings Voice Analytics to Sales Calls
Dialpad Brings Voice Analytics to Sales Calls
May 21, 2019
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1 Min Read
byBeth Schultz
global speech translation
AI Voice
AI Plus Speech Equals New Value
AI Plus Speech Equals New Value
Apr 8, 2019
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1 Min Read
byJon Arnold
big data analytics
AI Voice
What AI Really Changes in the Contact Center
What AI Really Changes in the Contact Center
Apr 7, 2019
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1 Min Read
byEric Krapf
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AI Voice
Speech Analytics on Your Horizon
Speech Analytics on Your Horizon
Mar 21, 2019
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1 Min Read
byGary Audin
Artificial intelligence
Sponsored Content
Organizing Data with AI for Better Speech Analytics Insight
Organizing Data with AI for Better Speech Analytics Insight
Mar 20, 2019
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1 Min Read
bySteve Chirokas, CallMiner
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AI Voice
Otter.ai Has a Meeting Assistant for Your Team
Otter.ai Has a Meeting Assistant for Your Team
Mar 11, 2019
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1 Min Read
byBeth Schultz
Speech waves
AI Voice
Speech Tech in the Enterprise: 3 Themes to Explore
Speech Tech in the Enterprise: 3 Themes to Explore
Feb 25, 2019
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1 Min Read
byJon Arnold
Chatbot
AI Voice
Turbocharging Customer Engagement with Conversational AI
Turbocharging Customer Engagement with Conversational AI
Feb 24, 2019
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1 Min Read
byKevin Kieller
Speech tech at the office
AI Voice
Google Ramps Up Speech Capabilities for Enterprises
Google Ramps Up Speech Capabilities for Enterprises
Feb 20, 2019
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1 Min Read
byMichelle Burbick
Amazon Echo
AI Voice
Smart Speakers: From the Kitchen to the Boardroom
Smart Speakers: From the Kitchen to the Boardroom
Feb 19, 2019
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1 Min Read
byAndrew Prokop
Voice AI
AI Voice
3 Reasons Speech Is Becoming Preferred for Self-Service
3 Reasons Speech Is Becoming Preferred for Self-Service
Dec 5, 2018
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1 Min Read
byRichard Dumas
chatbot
AI Voice
Please Hold for Next Available Bot
Please Hold for Next Available Bot
Nov 5, 2018
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1 Min Read
byDave Michels
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AI Voice
Welcome Our New Hires: Alexa, Cortana, Google
Welcome Our New Hires: Alexa, Cortana, Google
Oct 16, 2018
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1 Min Read
byChad Hart
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AI Voice
"Alexa, Go Talk to Someone Else"
"Alexa, Go Talk to Someone Else"
Sep 25, 2018
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1 Min Read
byMichael Finneran
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AI Voice
BPOs Not Just for Voice Calls Anymore
BPOs Not Just for Voice Calls Anymore
Jun 5, 2018
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1 Min Read
bySheila McGee-Smith
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AI Voice
Dialpad Introduces VoiceAI with TalkIQ Acquisition
Dialpad Introduces VoiceAI with TalkIQ Acquisition
May 16, 2018
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1 Min Read
byMichelle Burbick
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AI Voice
Best Practices for Enhancing IVR
Best Practices for Enhancing IVR
Apr 18, 2018
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1 Min Read
byDiane Halliwell
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AI Voice
Listen to My Voice, Tell Me Who I Am
Listen to My Voice, Tell Me Who I Am
Apr 13, 2018
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1 Min Read
byGary Audin
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AI Voice
NewVoiceMedia: New CEO, New Strategy
NewVoiceMedia: New CEO, New Strategy
Jan 16, 2018
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1 Min Read
bySheila McGee-Smith
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AI Voice
AWS Gives Alexa a Voice for Your Business
AWS Gives Alexa a Voice for Your Business
Nov 30, 2017
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1 Min Read
byBeth Schultz
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AI Voice
Customer Conversations the Ultimate IoT Endpoints?
Customer Conversations the Ultimate IoT Endpoints?
Nov 14, 2017
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1 Min Read
byChris Vitek
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AI Voice
Word of Mouth: Are AI & Voice Control Set to Rock the Enterprise?
Word of Mouth: Are AI & Voice Control Set to Rock the Enterprise?
Oct 9, 2017
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1 Min Read
byJack Jachner

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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