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AI Voice

Discover the latest in AI-powered voice technology, including voice recognition, natural language processing, and conversational AI. See how these innovations can enhance customer interactions, improve internal communication, and support remote workforces.

What to Know About Microsoft 365 Copilot
AI Voice
What to Know About Microsoft 365 CopilotWhat to Know About Microsoft 365 Copilot

The AI-powered digital assistant promises to streamline work processes and amplify productivity. Here’s what you should know about Copilot now that it’s in general availability.

byNo Jitter Staff
Nov 1, 2023
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1 Min Read
Microsoft Copilot
AI Voice
Copilot Can Augment, Not Replace, the Work We DoCopilot Can Augment, Not Replace, the Work We Do
byLisa Schmeiser
Nov 1, 2023
1 Min Read
The new Webex logo
AI Voice
Cisco Shares a Three-Pronged AI Strategy at WebexOneCisco Shares a Three-Pronged AI Strategy at WebexOne
byZeus Kerravala
Oct 26, 2023
1 Min Read
AI for Collaboration Gets Real
AI Voice
AI for Collaboration Gets RealAI for Collaboration Gets Real
byEric Krapf
Oct 20, 2023
1 Min Read
Look, it's artificial intelligence on the screen, ably assisting us
AI Voice
Generative AI Hasn’t Lived Up to Its Potential -- YetGenerative AI Hasn’t Lived Up to Its Potential -- Yet
byDave Michels
Oct 2, 2023
1 Min Read
Digital Assistant working on computer
AI Voice
How Artificial Intelligence Will Change Unified CommunicationsHow Artificial Intelligence Will Change Unified Communications
byKevin Kieller
Sep 28, 2023
1 Min Read
Person looking at screen that reads 'ChatGPT'
AI Voice
Generative AI Has Arrived – Here’s How to Assess Where It Fits In Your Enterprise
Generative AI Has Arrived – Here’s How to Assess Where It Fits In Your Enterprise
Sep 26, 2023
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1 Min Read
byIrwin Lazar
Avaya logo
AI Voice
Avaya Partners Cognigy and Journey Expand Customer Service Capabilities
Avaya Partners Cognigy and Journey Expand Customer Service Capabilities
Jul 31, 2023
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1 Min Read
byDave Michels
Managing AI Tools Requires More Data Transparency
AI Voice
Managing AI Tools Requires More Data Transparency
Managing AI Tools Requires More Data Transparency
Jul 3, 2023
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1 Min Read
byMelissa Swartz
No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco
AI Voice
No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco.ai and Otter AI all Release Generative AI-centric Functionality
No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco.ai and Otter AI all Release Generative AI-centric Functionality
Jun 23, 2023
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1 Min Read
byMatt Vartabedian
NICE Frees its ElevateAI Transcription Service
AI Voice
NICE Frees its ElevateAI Transcription Service
NICE Frees its ElevateAI Transcription Service
Jun 22, 2023
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1 Min Read
byDave Michels
A telehealth appointment
AI Voice
No Jitter Roll: Dubber and Glean Deliver Generative AI-powered Solutions, Cisco Expands Hybrid Work Hardware, And Miro Expands its Collaboration and Security Offerings
No Jitter Roll: Dubber and Glean Deliver Generative AI-powered Solutions, Cisco Expands Hybrid Work Hardware, And Miro Expands its Collaboration and Security Offerings
Jun 9, 2023
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1 Min Read
byLisa Schmeiser, Matt Vartabedian
A telehealth appointment
AI Voice
No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism
No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism
Jun 2, 2023
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1 Min Read
byMatt Vartabedian
ChatGPT in action on a mobile phone
AI Voice
ChatGPT is Causing Everyone to Hallucinate.
ChatGPT is Causing Everyone to Hallucinate.
Jun 2, 2023
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1 Min Read
byDave Michels
Chatbots and Generative AI
AI Voice
Understanding the Role of Generative AI in Modernizing Customer Experience
Understanding the Role of Generative AI in Modernizing Customer Experience
May 31, 2023
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1 Min Read
byZeus Kerravala
Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform
AI Voice
Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform
Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform
May 19, 2023
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1 Min Read
byZeus Kerravala
Conceptual illustration of AI for social networking
AI Voice
Dialpad to Add 12 Generative AI Tools in Next 12 Months
Dialpad to Add 12 Generative AI Tools in Next 12 Months
Apr 18, 2023
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1 Min Read
bySheila McGee-Smith
AI and Better, Smarter Work Strategies Drove the Dialogue at Enterprise Connect 2023
AI Voice
AI and Better, Smarter Work Strategies Drove the Dialogue at Enterprise Connect 2023
AI and Better, Smarter Work Strategies Drove the Dialogue at Enterprise Connect 2023
Apr 6, 2023
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1 Min Read
byLisa Schmeiser
No Jitter Roll: AI Takes Enterprise Connect 2023 by Storm
AI Voice
No Jitter Roll: AI Takes Enterprise Connect 2023 by Storm
No Jitter Roll: AI Takes Enterprise Connect 2023 by Storm
Mar 31, 2023
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1 Min Read
byMatt Vartabedian
Google Fleshes Out Generative AI Tech For Call Centers
AI Voice
Google Fleshes Out Generative AI Tech For Call Centers
Google Fleshes Out Generative AI Tech For Call Centers
Mar 30, 2023
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1 Min Read
byTerry Sweeney
Cisco logo as seen at Mobile World Congress
AI Voice
Cisco Loads Webex With AI Features
Cisco Loads Webex With AI Features
Mar 28, 2023
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1 Min Read
byZeus Kerravala
RingCentral AI-Infused Sales Tool Highlights Enterprise Connect Announcements
AI Voice
RingCentral AI-Infused Sales Tool Highlights Enterprise Connect Announcements
RingCentral AI-Infused Sales Tool Highlights Enterprise Connect Announcements
Mar 27, 2023
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1 Min Read
byZeus Kerravala
Will Customers Want to Interact With AI?
AI Voice
Will Customers Want to Interact With AI?
Will Customers Want to Interact With AI?
Mar 17, 2023
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1 Min Read
byEric Krapf
8x8 Announces AI-Driven CX Enhancements
AI Voice
8x8 Announces AI-Driven CX Enhancements
8x8 Announces AI-Driven CX Enhancements
Mar 10, 2023
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1 Min Read
bySheila McGee-Smith
How AI-Driven Innovation Will Change Speech Technology
AI Voice
How AI-Driven Innovation Will Change Speech Technology
How AI-Driven Innovation Will Change Speech Technology
Mar 6, 2023
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1 Min Read
byJon Arnold
Is ChatGPT Coming for the Contact Center?
AI Voice
Is ChatGPT Coming for the Contact Center?
Is ChatGPT Coming for the Contact Center?
Feb 10, 2023
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1 Min Read
bySheila McGee-Smith
Will ChatGPT represent the future of customer service?
AI Voice
Will ChatGPT represent the future of customer service?
Will ChatGPT represent the future of customer service?
Feb 3, 2023
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1 Min Read
byMila D'Antonio
Chatbot interaction
AI Voice
Which Vendors Will Bring the Best of Enterprise Connect?
Which Vendors Will Bring the Best of Enterprise Connect?
Jan 13, 2023
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1 Min Read
byEric Krapf
A soundwave
AI Voice
Seasalt.ai Aims to Address Cross-Border Markets With Voice Recognition
Seasalt.ai Aims to Address Cross-Border Markets With Voice Recognition
Dec 21, 2022
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1 Min Read
byLisa Schmeiser
An AI chatbot
AI Voice
What ChatGPT Can Tell Us About the Future of AI in the Enterprise
What ChatGPT Can Tell Us About the Future of AI in the Enterprise
Dec 9, 2022
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1 Min Read
byEric Krapf
An AI chip
AI Voice
What’s Next for Nvidia Maxine?
What’s Next for Nvidia Maxine?
Sep 15, 2022
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1 Min Read
byZeus Kerravala
Voice Connectivity in India and Beyond: Strategy Planning 2022
Sponsored Content
Voice Connectivity in India and Beyond: Strategy Planning 2022
Voice Connectivity in India and Beyond: Strategy Planning 2022
Aug 25, 2022
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1 Min Read
byVivek Kar, Tata Communications
An AI chat bot
AI Voice
It’s Time to Make Bots Sound Less Bot-Like
It’s Time to Make Bots Sound Less Bot-Like
Aug 4, 2022
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1 Min Read
byDave Michels
AI & Speech Tech Prevail at Enterprise Connect 2022
AI Voice
AI & Speech Tech Prevail at Enterprise Connect 2022
AI & Speech Tech Prevail at Enterprise Connect 2022
Mar 31, 2022
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1 Min Read
byDana Casielles
Voice Technology Secures the Financial Services Industry
Sponsored Content
Voice Technology Secures the Financial Services Industry
Voice Technology Secures the Financial Services Industry
Mar 10, 2022
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1 Min Read
byJoe Hagan, LumenVox

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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