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who's willing to pay for what services.","articleBodyJsonSummary","normal",7,"paidGating",{"_719":24,"_720":721},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":725,"_168":726,"_153":731,"_155":731,"_158":732,"_710":733,"_160":152,"_161":712,"_163":152,"_156":734,"_714":152,"_178":715,"_164":195,"_165":196,"_176":227,"_717":735,"_722":723},{"_149":152,"_151":152},[727],{"_52":728,"_172":729,"_174":730,"_707":152},"Melanie Turek","/author/melanie-turek","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltf020a9d5a876cd86/673c6005d6fd5237f0fc00a5/melanie_turek.jpg","IBM Lotus On Track with Strong UC Offerings","/infrastructure/ibm-lotus-on-track-with-strong-uc-offerings",{},"IBM Lotus continues to deliver mature and robust unified communications products.",{"_719":24,"_720":736},[],{"_166":167,"_147":738,"_168":739,"_153":743,"_155":743,"_158":744,"_710":745,"_160":152,"_161":746,"_163":152,"_156":747,"_714":152,"_178":715,"_164":247,"_165":248,"_176":193,"_717":748,"_722":723},{"_149":152,"_151":152},[740],{"_52":741,"_172":742,"_174":152,"_707":152},"Allan Sulkin","/author/allan-sulkin","The Motivating Reason Behind the Avaya Bid for Nortel ES?","/ucaas/the-motivating-reason-behind-the-avaya-bid-for-nortel-es-",{},"Jul 21, 2009","Most of the analysis and commentary has been about market issues. It's also just as important to look at the long term financial implications for Avaya's owners.",{"_719":24,"_720":749},[],{"_166":167,"_147":751,"_168":752,"_153":757,"_155":757,"_158":758,"_710":759,"_160":152,"_161":746,"_163":152,"_156":760,"_714":152,"_178":715,"_164":247,"_165":248,"_176":240,"_717":761,"_722":723},{"_149":152,"_151":152},[753],{"_52":754,"_172":755,"_174":756,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Let's Not Jump the Gun on Nortel-Avaya","/ucaas/let-s-not-jump-the-gun-on-nortel-avaya",{},"\"Better offer\" doesn't just mean higher price, but it means the total value of the offer, including the certainty of completing the transaction.",{"_719":24,"_720":762},[],{"_166":167,"_147":764,"_168":765,"_153":767,"_155":767,"_158":768,"_710":769,"_160":152,"_161":770,"_163":152,"_156":771,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_717":772,"_722":723},{"_149":152,"_151":152},[766],{"_52":741,"_172":742,"_174":152,"_707":152},"Nortel ES President Speaks to Analysts/Consultants","/telecommunication-technology/nortel-es-president-speaks-to-analysts-consultants",{},"Jul 20, 2009","Nortel ES president Joel Hackney could not disclose who the other bidders for Nortel ES are, but expects the \"stalking horse\" process to be competitive.",{"_719":24,"_720":773},[],{"_166":167,"_147":775,"_168":776,"_153":778,"_155":778,"_158":779,"_710":780,"_160":152,"_161":770,"_163":152,"_156":781,"_714":152,"_178":715,"_164":247,"_165":248,"_176":320,"_717":782,"_722":723},{"_149":152,"_151":152},[777],{"_52":741,"_172":742,"_174":152,"_707":152},"Avaya & Nortel Stalking Horse Agreement: What Does it Mean?","/ucaas/avaya-nortel-stalking-horse-agreement-what-does-it-mean-",{},"Siemens/Gores Group is still not out of the picture.",{"_719":24,"_720":783},[],{"_166":167,"_147":785,"_168":786,"_153":791,"_155":791,"_158":792,"_710":793,"_160":152,"_161":770,"_163":152,"_156":794,"_714":152,"_178":715,"_164":247,"_165":248,"_176":320,"_717":795,"_722":723},{"_149":152,"_151":152},[787],{"_52":788,"_172":789,"_174":790,"_707":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","Avaya/Nortel : Difficult Decisions Ahead","/ucaas/avaya-nortel-difficult-decisions-ahead",{},"We really like some of the Nortel assets, and hope they will find a place at Avaya.",{"_719":24,"_720":796},[],{"_166":167,"_147":798,"_168":799,"_153":804,"_155":804,"_158":805,"_710":806,"_160":152,"_161":770,"_163":152,"_156":807,"_714":152,"_178":715,"_164":247,"_165":248,"_176":240,"_717":808,"_722":723},{"_149":152,"_151":152},[800],{"_52":801,"_172":802,"_174":803,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","Avaya's Nortel Buy: Can You Top This? (2 Updates)","/ucaas/avaya-s-nortel-buy-can-you-top-this-2-updates-",{},"It's a deal, but it's not quite a done deal.",{"_719":24,"_720":809},[],{"_166":167,"_147":811,"_168":812,"_153":814,"_155":814,"_158":815,"_710":816,"_160":152,"_161":770,"_163":152,"_156":817,"_714":152,"_178":715,"_164":247,"_165":248,"_176":307,"_717":818,"_722":723},{"_149":152,"_151":152},[813],{"_52":190,"_172":191,"_174":192,"_707":152},"Avaya Announces Intention to Buy Nortel Enterprise","/ucaas/avaya-announces-intention-to-buy-nortel-enterprise",{},"The combined organization will be the undisputed #1 voice vendor.",{"_719":24,"_720":819},[],{"_166":167,"_147":821,"_168":822,"_153":824,"_155":824,"_158":825,"_710":826,"_160":152,"_161":770,"_163":152,"_156":827,"_714":152,"_178":715,"_164":247,"_165":248,"_176":240,"_717":828,"_722":723},{"_149":152,"_151":152},[823],{"_52":741,"_172":742,"_174":152,"_707":152},"Tandberg & Avaya: Merge or Keep Separate?","/ucaas/tandberg-avaya-merge-or-keep-separate-",{},"Avaya's track record for merging with large organizations has not been problem-free",{"_719":24,"_720":829},[],{"_166":167,"_147":831,"_168":832,"_153":837,"_155":837,"_158":838,"_710":839,"_160":152,"_161":770,"_163":152,"_156":840,"_714":152,"_178":715,"_164":200,"_165":201,"_176":307,"_717":841,"_722":723},{"_149":152,"_151":152},[833],{"_52":834,"_172":835,"_174":836,"_707":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","Paul McMillan Responds Regarding Cloud","/cloud-infrastructure/paul-mcmillan-responds-regarding-cloud",{},"\"UC in the cloud is a natural fit and let's face it, if the SMB market alone adopts the cloud as a model it's a big win.\"",{"_719":24,"_720":842},[],{"_166":167,"_147":844,"_168":845,"_153":847,"_155":847,"_158":848,"_710":849,"_160":152,"_161":770,"_163":152,"_156":850,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_717":851,"_722":723},{"_149":152,"_151":152},[846],{"_52":224,"_172":225,"_174":226,"_707":152},"Tiers of Phone Service","/telecommunication-technology/tiers-of-phone-service",{},"The constant demand for personalization, greater functionality, and lower costs will continue, but tiers of service should be able to meet most business demands, most of the time.",{"_719":24,"_720":852},[],{"_166":167,"_147":854,"_168":855,"_153":857,"_155":857,"_158":858,"_710":859,"_160":152,"_161":860,"_163":152,"_156":861,"_714":152,"_178":715,"_164":200,"_165":201,"_176":240,"_717":862,"_722":723},{"_149":152,"_151":152},[856],{"_52":834,"_172":835,"_174":836,"_707":152},"Is UC on Cloud 9?","/cloud-infrastructure/is-uc-on-cloud-9-",{},"Jul 17, 2009","If, as many argue, UC delivers the biggest ROI when it is integrated into business processes, I wonder if the cloud will be selected as the deployment path.",{"_719":24,"_720":863},[],{"_166":167,"_147":865,"_168":866,"_153":871,"_155":871,"_158":872,"_710":873,"_160":152,"_161":860,"_163":152,"_156":874,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_717":875,"_722":723},{"_149":152,"_151":152},[867],{"_52":868,"_172":869,"_174":870,"_707":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","Pre Can No Longer Masquerade as an iPhone","/telecommunication-technology/pre-can-no-longer-masquerade-as-an-iphone",{},"When are these guys at Apple going to figure out that you're not making any friends target-bombing people's electronics?",{"_719":24,"_720":876},[],{"_166":167,"_147":878,"_168":879,"_153":881,"_155":881,"_158":882,"_710":883,"_160":152,"_161":860,"_163":152,"_156":884,"_714":152,"_178":715,"_164":250,"_165":251,"_176":227,"_717":885,"_722":723},{"_149":152,"_151":152},[880],{"_52":728,"_172":729,"_174":730,"_707":152},"Relying on Communications to Collaborate","/ai-collaboration/relying-on-communications-to-collaborate",{},"If the enterprise communications market is hell-bent on changing the way we work, offering more options to more people in more ways, we better make sure our networks and applications actually work.",{"_719":24,"_720":886},[],{"_166":167,"_147":888,"_168":889,"_153":891,"_155":891,"_158":892,"_710":893,"_160":152,"_161":860,"_163":152,"_156":894,"_714":152,"_178":715,"_164":247,"_165":248,"_176":895,"_717":896,"_722":723},{"_149":152,"_151":152},[890],{"_52":801,"_172":802,"_174":803,"_707":152},"Would Avaya's Owner Feast on Tandberg Too?","/ucaas/would-avaya-s-owner-feast-on-tandberg-too-",{},"And what does it mean for a Nortel bid?",1,{"_719":24,"_720":897},[],{"_166":167,"_147":899,"_168":900,"_153":902,"_155":902,"_158":903,"_710":904,"_160":152,"_161":905,"_163":152,"_156":906,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_717":907,"_722":723},{"_149":152,"_151":152},[901],{"_52":801,"_172":802,"_174":803,"_707":152},"Another Viewpoint on IP Phones","/telecommunication-technology/another-viewpoint-on-ip-phones",{},"Jul 16, 2009","Let's face it, the PC does NOT work like the phone...in fact, it--or some part(s) of its \"supporting cast\"--often doesn't work AT ALL.",{"_719":24,"_720":908},[],{"_166":167,"_147":910,"_168":911,"_153":913,"_155":913,"_158":914,"_710":915,"_160":152,"_161":905,"_163":152,"_156":916,"_714":152,"_178":715,"_164":206,"_165":207,"_176":193,"_717":917,"_722":723},{"_149":152,"_151":152},[912],{"_52":704,"_172":705,"_174":706,"_707":152},"SIP Trunking: Alternative Routing","/telecommunication-technology/sip-trunking-alternative-routing",{},"The more dependent you are upon SIP trunks, the more diversity you'd better welcome into your configuration.",{"_719":24,"_720":918},[],{"_166":167,"_147":920,"_168":921,"_153":923,"_155":923,"_158":924,"_710":925,"_160":152,"_161":926,"_163":152,"_156":927,"_714":152,"_178":715,"_164":330,"_165":331,"_176":320,"_717":928,"_722":723},{"_149":152,"_151":152},[922],{"_52":788,"_172":789,"_174":790,"_707":152},"Avaya one-X Brand Comes to the Contact Center","/customer-experience/avaya-one-x-brand-comes-to-the-contact-center",{},"Jul 15, 2009","the one-X Agent application will evolve to become Avaya's common client for all enterprise contact center applications, which will mean an easier migration path for customers.",{"_719":24,"_720":929},[],{"_166":167,"_147":931,"_168":932,"_153":934,"_155":934,"_158":935,"_710":936,"_160":152,"_161":926,"_163":152,"_156":937,"_714":152,"_178":715,"_164":330,"_165":331,"_176":895,"_717":938,"_722":723},{"_149":152,"_151":152},[933],{"_52":801,"_172":802,"_174":803,"_707":152},"Eastern Management's Open Source Follow-up","/customer-experience/eastern-management-s-open-source-follow-up",{},"55% of open source PBX implementers are repeat customers.",{"_719":24,"_720":939},[],{"_166":167,"_147":941,"_168":942,"_153":944,"_155":944,"_158":945,"_710":946,"_160":152,"_161":926,"_163":152,"_156":947,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_717":948,"_722":723},{"_149":152,"_151":152},[943],{"_52":801,"_172":802,"_174":803,"_707":152},"Reconsidering the IP Phone","/telecommunication-technology/reconsidering-the-ip-phone",{},"When it came to transforming the phone with IP, vendors were damned if they did and damned if they didn't.",{"_719":24,"_720":949},[],{"_166":167,"_147":951,"_168":952,"_153":954,"_155":954,"_158":955,"_710":956,"_160":152,"_161":957,"_163":152,"_156":958,"_714":152,"_178":715,"_164":206,"_165":207,"_176":895,"_717":959,"_722":723},{"_149":152,"_151":152},[953],{"_52":801,"_172":802,"_174":803,"_707":152},"Step into the Hot Zone","/telecommunication-technology/step-into-the-hot-zone",{},"Jul 14, 2009","Our newest content area on No Jitter.",{"_719":24,"_720":960},[],{"_166":167,"_147":962,"_168":963,"_153":965,"_155":965,"_158":966,"_710":967,"_160":152,"_161":957,"_163":152,"_156":968,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_717":969,"_722":723},{"_149":152,"_151":152},[964],{"_52":801,"_172":802,"_174":803,"_707":152},"Enterprise Seems Nortel's Odd Man Out","/telecommunication-technology/enterprise-seems-nortel-s-odd-man-out",{},"The more time that passes without Nortel Enterprise's situation being resolved, the less attractive the entity becomes.",{"_719":24,"_720":970},[],{"_166":167,"_147":972,"_168":973,"_153":978,"_155":978,"_158":979,"_710":980,"_160":152,"_161":981,"_163":152,"_156":982,"_714":152,"_178":715,"_164":242,"_165":243,"_176":227,"_717":983,"_722":723},{"_149":152,"_151":152},[974],{"_52":975,"_172":976,"_174":977,"_707":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","Stealth Communications Voice Peering Fabric","/digital-workplace/stealth-communications-voice-peering-fabric",{},"Jul 13, 2009","By disaggregating the signaling from the transport, Stealth has opened up the possibilities for changing how we find the other guy. This kind of open environment will create rapid innovation.",{"_719":24,"_720":984},[],{"_166":167,"_147":986,"_168":987,"_153":989,"_155":989,"_158":990,"_710":991,"_160":152,"_161":981,"_163":152,"_156":992,"_714":152,"_178":715,"_164":206,"_165":207,"_176":895,"_717":993,"_722":723},{"_149":152,"_151":152},[988],{"_52":868,"_172":869,"_174":870,"_707":152},"BlackBerry De-Tour: A Tour With Wi-Fi for Sprint","/telecommunication-technology/blackberry-de-tour-a-tour-with-wi-fi-for-sprint",{},"\"Sprint is embracing Wi-Fi in all its major devices going forward.\"",{"_719":24,"_720":994},[],{"_166":167,"_147":996,"_168":997,"_153":999,"_155":999,"_158":1000,"_710":1001,"_160":152,"_161":981,"_163":152,"_156":1002,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_717":1003,"_722":723},{"_149":152,"_151":152},[998],{"_52":704,"_172":705,"_174":706,"_707":152},"Federal Tax Credits For Energy Efficiency","/telecommunication-technology/federal-tax-credits-for-energy-efficiency",{},"Visit the Energy Star website for new details on tax credits for energy efficiency for consumers and businesses.",{"_719":24,"_720":1004},[],{"_166":167,"_147":1006,"_168":1007,"_153":1012,"_155":1012,"_158":1013,"_710":1014,"_160":152,"_161":1015,"_163":152,"_156":1016,"_714":152,"_178":715,"_164":195,"_165":196,"_176":240,"_717":1017,"_722":723},{"_149":152,"_151":152},[1008],{"_52":1009,"_172":1010,"_174":1011,"_707":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","IBM Delivers Sametime Unified Telephony Early","/infrastructure/ibm-delivers-sametime-unified-telephony-early",{},"Jul 10, 2009","At VoiceCon in Orlando IBM announced it planned to ship Sametime Unified Telephony (SUT) in July of this year. On June 23 IBM announced general availability of SUT and indicated it had already booked sales to close out the quarter--congratulations.",{"_719":24,"_720":1018},[],{"_166":167,"_147":1020,"_168":1021,"_153":1023,"_155":1023,"_158":1024,"_710":1025,"_160":152,"_161":1026,"_163":152,"_156":1027,"_714":152,"_178":715,"_164":242,"_165":243,"_176":193,"_717":1028,"_722":723},{"_149":152,"_151":152},[1022],{"_52":868,"_172":869,"_174":870,"_707":152},"To Make Presence Workable, Location is Key","/digital-workplace/to-make-presence-workable-location-is-key",{},"Jul 8, 2009","If this UC thing is going to fly, we've got to tailor it to the way work happens in the real world, and there's a lot that needs to be done.",{"_719":24,"_720":1029},[],{"_166":167,"_147":1031,"_168":1032,"_153":1034,"_155":1034,"_158":1035,"_710":1036,"_160":152,"_161":1026,"_163":152,"_156":1037,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_717":1038,"_722":723},{"_149":152,"_151":152},[1033],{"_52":801,"_172":802,"_174":803,"_707":152},"An iPhone Model for the Enterprise?","/telecommunication-technology/an-iphone-model-for-the-enterprise-",{},"Will your users be more productive if application development is more tightly controlled, or will a more open development environment bring a flourishing of enterprise applications?",{"_719":24,"_720":1039},[],{"_166":167,"_147":1041,"_168":1042,"_153":1044,"_155":1044,"_158":1045,"_710":1046,"_160":152,"_161":1047,"_163":152,"_156":1048,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_717":1049,"_722":723},{"_149":152,"_151":152},[1043],{"_52":741,"_172":742,"_174":152,"_707":152},"Private Equity Firm in Hunt for Nortel, but ES Unit Still Likely to be Sold","/telecommunication-technology/private-equity-firm-in-hunt-for-nortel-but-es-unit-still-likely-to-be-sold",{},"Jul 7, 2009","If MatlinPatterson is successful in its endeavor I do not think that they would keep Nortel Enterprise as part of the reorganized company, but sell it off to prospective bidders.",{"_719":24,"_720":1050},[],{"_166":167,"_147":1052,"_168":1053,"_153":1058,"_155":1058,"_158":1059,"_710":1060,"_160":152,"_161":1047,"_163":152,"_156":1061,"_714":152,"_178":715,"_164":200,"_165":201,"_176":193,"_717":1062,"_722":723},{"_149":152,"_151":152},[1054],{"_52":1055,"_172":1056,"_174":1057,"_707":152},"Paul McMillan, Tata Communications","/author/paul-mcmillan-tata-communications","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltbab1c9e288256587/673c600736eac28b4a43d4e1/Pauls_20headshot_20photo.JPG","At The Intersection of Cloud Computing and Unified Communications","/cloud-infrastructure/at-the-intersection-of-cloud-computing-and-unified-communications",{},"The same concepts that will make the cloud attractive for enterprise customers deploying line of business applications can be applied to UC.",{"_719":24,"_720":1063},[],{"_166":167,"_147":1065,"_168":1066,"_153":1068,"_155":1068,"_158":1069,"_710":1070,"_160":152,"_161":1047,"_163":152,"_156":1071,"_714":152,"_178":715,"_164":330,"_165":331,"_176":227,"_717":1072,"_722":723},{"_149":152,"_151":152},[1067],{"_52":728,"_172":729,"_174":730,"_707":152},"More Data from Frost & Sullivan's CXO Survey on UC&C","/customer-experience/more-data-from-frost-sullivan-s-cxo-survey-on-uc-c",{},"U.S. C-level executives say that audio conferencing, VoIP and instant messaging are most widely used in their organizations at all levels. Video conferencing is most used by senior management.",{"_719":24,"_720":1073},[],{"_166":167,"_147":1075,"_168":1076,"_153":1078,"_155":1078,"_158":1079,"_710":1080,"_160":152,"_161":1081,"_163":152,"_156":1082,"_714":152,"_178":715,"_164":247,"_165":248,"_176":320,"_717":1083,"_722":723},{"_149":152,"_151":152},[1077],{"_52":741,"_172":742,"_174":152,"_707":152},"Avaya Ramps up Nortel Dealer Grab","/ucaas/avaya-ramps-up-nortel-dealer-grab",{},"Jul 6, 2009","Avaya's success in signing up Nortel dealers will lower the value of the Canadian-based company to Siemens Enterprise",{"_719":24,"_720":1084},[],{"_166":167,"_147":1086,"_168":1087,"_153":1089,"_155":1089,"_158":1090,"_710":1091,"_160":152,"_161":1092,"_163":152,"_156":1093,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_717":1094,"_722":723},{"_149":152,"_151":152},[1088],{"_52":704,"_172":705,"_174":706,"_707":152},"Got MPLS, No Monitoring Required?","/telecommunication-technology/got-mpls-no-monitoring-required-",{},"Jul 5, 2009","MPLS service is working fine. Should we turn on monitoring of voice calls?",{"_719":24,"_720":1095},[],{"_166":167,"_147":1097,"_168":1098,"_153":1103,"_155":1103,"_158":1104,"_710":1105,"_160":152,"_161":1106,"_163":152,"_156":1107,"_714":152,"_178":715,"_164":242,"_165":243,"_176":227,"_717":1108,"_722":723},{"_149":152,"_151":152},[1099],{"_52":1100,"_172":1101,"_174":1102,"_707":152},"Don Van Doren","/author/don-van-doren","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt072b78f03fc4ddf2/673c600076b875327b5a6604/don_van_doren.jpg","Interoperability and UC","/digital-workplace/interoperability-and-uc",{},"Jul 2, 2009","Unless interoperability is thoughtfully addressed, UC will be seen as an annoyance by many people. Like voicemail, it will be relegated to its lowest effective use.",{"_719":24,"_720":1109},[],"sidebarModules",[1112,1168,1181],{"_87":1113,"_1114":1115,"_1165":1166},"module_content_cards","data",{"_111":1116,"_1117":1118,"_178":1119,"_698":1120,"_1161":1162,"_1163":1162,"_1164":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1121,1136,1148],{"_87":1122,"_1114":1123},"contentPreview",{"_166":167,"_178":1124,"_147":1125,"_153":1127,"_155":1127,"_158":1128,"_160":1128,"_710":1129,"_161":1130,"_163":152,"_164":1131,"_165":328,"_168":1132,"_176":193,"_717":1134},"card-horizontal",{"_149":1126,"_151":1127},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1133],{"_52":190,"_172":191,"_174":192},{"_719":24,"_720":1135},[],{"_87":1122,"_1114":1137},{"_166":167,"_178":1124,"_147":1138,"_153":1140,"_155":1140,"_158":1141,"_160":1141,"_710":1142,"_161":1143,"_163":152,"_164":1131,"_165":328,"_168":1144,"_176":193,"_717":1146},{"_149":1139,"_151":1140},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1145],{"_52":788,"_172":789,"_174":790},{"_719":24,"_720":1147},[],{"_87":1122,"_1114":1149},{"_166":167,"_178":1124,"_147":1150,"_153":1152,"_155":1152,"_158":1153,"_160":1153,"_710":1154,"_161":1155,"_163":152,"_164":1131,"_165":328,"_168":1156,"_176":1158,"_717":1159},{"_149":1151,"_151":1152},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1157],{"_52":358,"_172":359,"_174":360},8,{"_719":24,"_720":1160},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1167":24},"nativeAdOption",{"_87":1169,"_1170":1171,"_1114":1172},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1173,"_635":1174,"_1175":1171,"_636":637,"_178":181,"_1176":1177,"_1178":24,"_1179":1180},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1182,"_1114":1183},"module_event_promo",{"_111":1184,"_1185":1186,"_1187":152,"_1188":152,"_1189":70,"_1190":1191,"_1192":1193,"_161":1194,"_106":1195,"_1196":1197,"_1198":1199},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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