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applications.",{"_718":24,"_719":734},[],{"_166":167,"_147":736,"_168":737,"_153":742,"_155":742,"_158":743,"_710":744,"_160":152,"_161":745,"_163":152,"_156":746,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":747,"_721":722},{"_149":152,"_151":152},[738],{"_52":739,"_172":740,"_174":741,"_707":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","Biting the Hand that Chokes You","/telecommunication-technology/biting-the-hand-that-chokes-you",{},"Aug 21, 2009","\"The better consumers feel about their iPhones, the worse they feel about 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Yes, but no more than I do during a typical in-person analyst conference.",{"_718":24,"_719":803},[],{"_166":167,"_147":805,"_168":806,"_153":808,"_155":808,"_158":809,"_710":810,"_160":152,"_161":787,"_163":152,"_156":811,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":812,"_721":722},{"_149":152,"_151":152},[807],{"_52":727,"_172":728,"_174":152,"_707":152},"Dell Launches Smartphone in China","/telecommunication-technology/dell-launches-smartphone-in-china",{},"if Dell wants to compete head-on against competitors such as Apple and RIM, a successful outcome is very far from certain.",{"_718":24,"_719":813},[],{"_166":167,"_147":815,"_168":816,"_153":818,"_155":818,"_158":819,"_710":820,"_160":152,"_161":787,"_163":152,"_156":821,"_714":152,"_178":715,"_164":330,"_165":331,"_176":227,"_716":822,"_721":722},{"_149":152,"_151":152},[817],{"_52":704,"_172":705,"_174":706,"_707":152},"Putting the Pressure On","/customer-experience/putting-the-pressure-on",{},"Recently, we got a letter from the customer: \"_I am looking forward to having many years of service out of the system_.\" This is what everyone needs to \"get\" and understand.",{"_718":24,"_719":823},[],{"_166":167,"_147":825,"_168":826,"_153":828,"_155":828,"_158":829,"_710":830,"_160":152,"_161":831,"_163":152,"_156":832,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":833,"_721":722},{"_149":152,"_151":152},[827],{"_52":739,"_172":740,"_174":741,"_707":152},"DiVitas Announces Windows Mobile Partnership With Samsung","/telecommunication-technology/divitas-announces-windows-mobile-partnership-with-samsung",{},"Aug 17, 2009","The Samsung announcement means that DiVitas will now have a stable and fully-supported Windows Mobile capability.",{"_718":24,"_719":834},[],{"_166":167,"_147":836,"_168":837,"_153":842,"_155":842,"_158":843,"_710":844,"_160":152,"_161":831,"_163":152,"_156":845,"_714":152,"_178":715,"_164":322,"_165":323,"_176":227,"_716":846,"_721":722},{"_149":152,"_151":152},[838],{"_52":839,"_172":840,"_174":841,"_707":152},"Melanie Turek","/author/melanie-turek","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltf020a9d5a876cd86/673c6005d6fd5237f0fc00a5/melanie_turek.jpg","Frost & Sullivan Publishes the Latest Research on FMC Market","/contact-centers/frost-sullivan-publishes-the-latest-research-on-fmc-market",{},"For most companies, cutting their mobile expenses tops the list of drivers for enterprise FMC solutions.",{"_718":24,"_719":847},[],{"_166":167,"_147":849,"_168":850,"_153":852,"_155":852,"_158":853,"_710":854,"_160":152,"_161":831,"_163":152,"_156":855,"_714":152,"_178":715,"_164":247,"_165":248,"_176":307,"_716":856,"_721":722},{"_149":152,"_151":152},[851],{"_52":727,"_172":728,"_174":152,"_707":152},"Avaya is Giving it Away","/ucaas/avaya-is-giving-it-away",{},"Software can make for a potentially high margin sale, but if necessary it can be used as the primary sales incentive to sell the system.",{"_718":24,"_719":857},[],{"_166":167,"_147":859,"_168":860,"_153":862,"_155":862,"_158":863,"_710":864,"_160":152,"_161":865,"_163":152,"_156":866,"_714":152,"_178":715,"_164":206,"_165":207,"_176":867,"_716":868,"_721":722},{"_149":152,"_151":152},[861],{"_52":766,"_172":767,"_174":768,"_707":152},"Is Nortel Carrier VOIP Worth $800 Million?","/telecommunication-technology/is-nortel-carrier-voip-worth-800-million-",{},"Aug 14, 2009","In Nortel's 2Q report, Enterprise Solutions brought in $465 million, versus $163 million for circuit and packet VOIP solutions for the Carrier Networks division.",1,{"_718":24,"_719":869},[],{"_166":167,"_147":871,"_168":872,"_153":874,"_155":874,"_158":875,"_710":876,"_160":152,"_161":865,"_163":152,"_156":877,"_714":152,"_178":715,"_164":290,"_165":291,"_176":320,"_716":878,"_721":722},{"_149":152,"_151":152},[873],{"_52":727,"_172":728,"_174":152,"_707":152},"Happier Days are Here Again: IP Telephony System Market Partially Rebounds","/data-privacy/happier-days-are-here-again-ip-telephony-system-market-partially-rebounds",{},"Each of the three market leaders--Cisco Systems, Avaya, and Nortel--reported increases of at least 10%.",{"_718":24,"_719":879},[],{"_166":167,"_147":881,"_168":882,"_153":884,"_155":884,"_158":885,"_710":886,"_160":152,"_161":865,"_163":152,"_156":887,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":888,"_721":722},{"_149":152,"_151":152},[883],{"_52":781,"_172":782,"_174":783,"_707":152},"Certifying Copper: Worth Learning","/telecommunication-technology/certifying-copper-worth-learning",{},"How do you know your copper cables are certified? Do they perform to standard? When there is a problem, what are the causes? Will the cable really support that specified speed? Will it carry the PoE?",{"_718":24,"_719":889},[],{"_166":167,"_147":891,"_168":892,"_153":897,"_155":897,"_158":898,"_710":899,"_160":152,"_161":865,"_163":152,"_156":900,"_714":152,"_178":715,"_164":242,"_165":243,"_176":227,"_716":901,"_721":722},{"_149":152,"_151":152},[893],{"_52":894,"_172":895,"_174":896,"_707":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","UC: Glass Half ???","/digital-workplace/uc-glass-half-",{},"Those who expect more may well be proven right, but not for a while.",{"_718":24,"_719":902},[],{"_166":167,"_147":904,"_168":905,"_153":907,"_155":907,"_158":908,"_710":909,"_160":152,"_161":910,"_163":152,"_156":911,"_714":152,"_178":715,"_164":262,"_165":263,"_176":227,"_716":912,"_721":722},{"_149":152,"_151":152},[906],{"_52":704,"_172":705,"_174":706,"_707":152},"UC: Maybe Not For Hourly Workers","/employee-experience/uc-maybe-not-for-hourly-workers",{},"Aug 13, 2009","How much can employers expect from their hourly employees while off-duty?",{"_718":24,"_719":913},[],{"_166":167,"_147":915,"_168":916,"_153":918,"_155":918,"_158":919,"_710":920,"_160":152,"_161":910,"_163":152,"_156":921,"_714":152,"_178":715,"_164":256,"_165":257,"_176":774,"_716":922,"_721":722},{"_149":152,"_151":152},[917],{"_52":727,"_172":728,"_174":152,"_707":152},"A Few Highlights From the ShoreTel Financial Analyst Conference Call","/video-conferencing/a-few-highlights-from-the-shoretel-financial-analyst-conference-call",{},"Quarterly revenues increased by 4% sequentially over the previous quarter, and fiscal 2009 revenues were $135 million, up 5% over last year's revenues of $129.0 million.",{"_718":24,"_719":923},[],{"_166":167,"_147":925,"_168":926,"_153":928,"_155":928,"_158":929,"_710":930,"_160":152,"_161":931,"_163":152,"_156":932,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":933,"_721":722},{"_149":152,"_151":152},[927],{"_52":739,"_172":740,"_174":741,"_707":152},"A Mobility Take on the Microsoft/Nokia Alliance","/telecommunication-technology/a-mobility-take-on-the-microsoft-nokia-alliance",{},"Aug 12, 2009","Microsoft gets a strong mobile partner in those areas where Nokia dominate, but for the US market it still looks like OCS in the data center, Outlook on the desk, and BlackBerry in your pocket.",{"_718":24,"_719":934},[],{"_166":167,"_147":936,"_168":937,"_153":939,"_155":939,"_158":940,"_710":941,"_160":152,"_161":931,"_163":152,"_156":942,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":943,"_721":722},{"_149":152,"_151":152},[938],{"_52":727,"_172":728,"_174":152,"_707":152},"Microsoft & Nokia Announce New Relationship","/telecommunication-technology/microsoft-nokia-announce-new-relationship",{},"The alliance is a positive for the hundreds of millions of mobile business phone users who will no longer have to select one platform or the other.",{"_718":24,"_719":944},[],{"_166":167,"_147":946,"_168":947,"_153":949,"_155":949,"_158":950,"_710":951,"_160":152,"_161":931,"_163":152,"_156":952,"_714":152,"_178":715,"_164":203,"_165":204,"_176":320,"_716":953,"_721":722},{"_149":152,"_151":152},[948],{"_52":727,"_172":728,"_174":152,"_707":152},"Alcatel-Lucent is Giving it Away for Free","/network-technology/alcatel-lucent-is-giving-it-away-for-free",{},"Not only is ALU giving away software licenses that are usually optionally priced, but it is also offering free PoE switches as part of the deal.",{"_718":24,"_719":954},[],{"_166":167,"_147":956,"_168":957,"_153":959,"_155":959,"_158":960,"_710":961,"_160":152,"_161":962,"_163":152,"_156":963,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":964,"_721":722},{"_149":152,"_151":152},[958],{"_52":727,"_172":728,"_174":152,"_707":152},"Is Desktop Phone Decline & Disappearance Inevitable?","/telecommunication-technology/is-desktop-phone-decline-disappearance-inevitable-",{},"Aug 11, 2009","Desktop telephones are not going away any time soon, but shipments will decline and alternatives such as PC soft phones and cellular extensions will experience dramatic growth.",{"_718":24,"_719":965},[],{"_166":167,"_147":967,"_168":968,"_153":970,"_155":970,"_158":971,"_710":972,"_160":152,"_161":962,"_163":152,"_156":973,"_714":152,"_178":715,"_164":203,"_165":204,"_176":227,"_716":974,"_721":722},{"_149":152,"_151":152},[969],{"_52":704,"_172":705,"_174":706,"_707":152},"Cisco: Room Service...Turn Down The Lights Please","/network-technology/cisco-room-service-turn-down-the-lights-please",{},"He couldn't figure out how to turn down the glowing light on the Cisco IP phones that the rooms are equipped with.",{"_718":24,"_719":975},[],{"_166":167,"_147":977,"_168":978,"_153":980,"_155":980,"_158":981,"_710":982,"_160":152,"_161":983,"_163":152,"_156":984,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":985,"_721":722},{"_149":152,"_151":152},[979],{"_52":727,"_172":728,"_174":152,"_707":152},"Big Nortel News: Mike Z is out, ES Financials Rebound","/telecommunication-technology/big-nortel-news-mike-z-is-out-es-financials-rebound",{},"Aug 10, 2009","By virtually no competitive measure is Nortel's large enterprise business better today than it was when Zafirovski took over.",{"_718":24,"_719":986},[],{"_166":167,"_147":988,"_168":989,"_153":991,"_155":991,"_158":992,"_710":993,"_160":152,"_161":983,"_163":152,"_156":994,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":995,"_721":722},{"_149":152,"_151":152},[990],{"_52":766,"_172":767,"_174":768,"_707":152},"Nortel Financials Tell the Tale","/telecommunication-technology/nortel-financials-tell-the-tale",{},"The quarter-over-quarter improvements suggest that there's still life left in Nortel, and they set the stage for what should be a very interesting auction of the Enterprise Solutions business.",{"_718":24,"_719":996},[],{"_166":167,"_147":998,"_168":999,"_153":1001,"_155":1001,"_158":1002,"_710":1003,"_160":152,"_161":983,"_163":152,"_156":1004,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":1005,"_721":722},{"_149":152,"_151":152},[1000],{"_52":766,"_172":767,"_174":768,"_707":152},"Mike Z Out at Nortel","/telecommunication-technology/mike-z-out-at-nortel",{},"Nortel's business units will report to Pavi Binning, the Chief Restructuring Officer, while George Riedel, Chief Strategy Officer, will lead merger & acquisition work.",{"_718":24,"_719":1006},[],{"_166":167,"_147":1008,"_168":1009,"_153":1011,"_155":1011,"_158":1012,"_710":1013,"_160":152,"_161":983,"_163":152,"_156":1014,"_714":152,"_178":715,"_164":203,"_165":204,"_176":240,"_716":1015,"_721":722},{"_149":152,"_151":152},[1010],{"_52":190,"_172":191,"_174":192,"_707":152},"Is it Cross Roads or Cross Hairs for Cisco?","/network-technology/is-it-cross-roads-or-cross-hairs-for-cisco-",{},"Cisco is going to find competition over the next ten years will be much stiffer than the past decade.",{"_718":24,"_719":1016},[],{"_166":167,"_147":1018,"_168":1019,"_153":1021,"_155":1021,"_158":1022,"_710":1023,"_160":152,"_161":1024,"_163":152,"_156":1025,"_714":152,"_178":715,"_164":131,"_165":132,"_176":320,"_716":1026,"_721":722},{"_149":152,"_151":152},[1020],{"_52":795,"_172":796,"_174":797,"_707":152},"Spanlink and Interactive Intelligence: A Match Made in Heaven","/ai-automation/spanlink-and-interactive-intelligence-a-match-made-in-heaven",{},"Aug 9, 2009","Spanlink helps Interactive go up-market and Interactive Intelligence gives Spanlink an attractive mid-market play.",{"_718":24,"_719":1027},[],{"_166":167,"_147":1029,"_168":1030,"_153":1032,"_155":1032,"_158":1033,"_710":1034,"_160":152,"_161":1024,"_163":152,"_156":1035,"_714":152,"_178":715,"_164":195,"_165":196,"_176":240,"_716":1036,"_721":722},{"_149":152,"_151":152},[1031],{"_52":727,"_172":728,"_174":152,"_707":152},"IBM & Telephony","/infrastructure/ibm-telephony",{},"IBM can at any time leap into the forefront of the telephony market through acquisition.",{"_718":24,"_719":1037},[],{"_166":167,"_147":1039,"_168":1040,"_153":1042,"_155":1042,"_158":1043,"_710":1044,"_160":152,"_161":1024,"_163":152,"_156":1045,"_714":152,"_178":715,"_164":322,"_165":323,"_176":227,"_716":1046,"_721":722},{"_149":152,"_151":152},[1041],{"_52":839,"_172":840,"_174":841,"_707":152},"Tracking the Web Events Market","/contact-centers/tracking-the-web-events-market",{},"Currently, the web events market is very fragmented; we expect consolidation to occur soon.",{"_718":24,"_719":1047},[],{"_166":167,"_147":1049,"_168":1050,"_153":1055,"_155":1055,"_158":1056,"_710":1057,"_160":152,"_161":1058,"_163":152,"_156":1059,"_714":152,"_178":715,"_164":242,"_165":243,"_176":227,"_716":1060,"_721":722},{"_149":152,"_151":152},[1051],{"_52":1052,"_172":1053,"_174":1054,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Solutions Integrators and UC","/digital-workplace/solutions-integrators-and-uc",{},"Aug 7, 2009","Look for a solutions integrator that can not only sell a shiny new IP-PBX, but can work together with the company to identify and understand the impact a UC solution will have.",{"_718":24,"_719":1061},[],{"_166":167,"_147":1063,"_168":1064,"_153":1066,"_155":1066,"_158":1067,"_710":1068,"_160":152,"_161":1058,"_163":152,"_156":1069,"_714":152,"_178":715,"_164":256,"_165":257,"_176":240,"_716":1070,"_721":722},{"_149":152,"_151":152},[1065],{"_52":766,"_172":767,"_174":768,"_707":152},"Talking Video and CEBP with Avistar","/video-conferencing/talking-video-and-cebp-with-avistar",{},"What happens if Communications-Enabled Business Processes succeed? Network chaos, is one possibility.",{"_718":24,"_719":1071},[],{"_166":167,"_147":1073,"_168":1074,"_153":1076,"_155":1076,"_158":1077,"_710":1078,"_160":152,"_161":1079,"_163":152,"_156":1080,"_714":152,"_178":715,"_164":203,"_165":204,"_176":227,"_716":1081,"_721":722},{"_149":152,"_151":152},[1075],{"_52":727,"_172":728,"_174":152,"_707":152},"Cisco's TelePresence & Webex Offerings Outperform Rest of Portfolio","/network-technology/cisco-s-telepresence-webex-offerings-outperform-rest-of-portfolio",{},"Aug 6, 2009","In all, Cisco's Advanced Technologies group accounts for about one quarter of the company's total $36 billion revenue base.",{"_718":24,"_719":1082},[],{"_166":167,"_147":1084,"_168":1085,"_153":1087,"_155":1087,"_158":1088,"_710":1089,"_160":152,"_161":1079,"_163":152,"_156":1090,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":1091,"_721":722},{"_149":152,"_151":152},[1086],{"_52":704,"_172":705,"_174":706,"_707":152},"ZAP! You Didn't See the Lights Blink","/telecommunication-technology/zap-you-didn-t-see-the-lights-blink",{},"The grid is going to be challenged to keep up with demand until alternative energy sources come online and more conservation efforts are implemented and efficiencies realized.",{"_718":24,"_719":1092},[],{"_166":167,"_147":1094,"_168":1095,"_153":1097,"_155":1097,"_158":1098,"_710":1099,"_160":152,"_161":1079,"_163":152,"_156":1100,"_714":152,"_178":715,"_164":290,"_165":291,"_176":320,"_716":1101,"_721":722},{"_149":152,"_151":152},[1096],{"_52":727,"_172":728,"_174":152,"_707":152},"Text Calling 911: A Sign of the Times","/data-privacy/text-calling-911-a-sign-of-the-times",{},"Text calls would be helpful for the county's deaf and hard-of-hearing residents, according to the police chief.",{"_718":24,"_719":1102},[],"sidebarModules",[1105,1160,1173],{"_87":1106,"_1107":1108,"_1157":1158},"module_content_cards","data",{"_111":1109,"_1110":1111,"_178":1112,"_698":1113,"_1153":1154,"_1155":1154,"_1156":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1114,1129,1141],{"_87":1115,"_1107":1116},"contentPreview",{"_166":167,"_178":1117,"_147":1118,"_153":1120,"_155":1120,"_158":1121,"_160":1121,"_710":1122,"_161":1123,"_163":152,"_164":1124,"_165":328,"_168":1125,"_176":193,"_716":1127},"card-horizontal",{"_149":1119,"_151":1120},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1126],{"_52":190,"_172":191,"_174":192},{"_718":24,"_719":1128},[],{"_87":1115,"_1107":1130},{"_166":167,"_178":1117,"_147":1131,"_153":1133,"_155":1133,"_158":1134,"_160":1134,"_710":1135,"_161":1136,"_163":152,"_164":1124,"_165":328,"_168":1137,"_176":193,"_716":1139},{"_149":1132,"_151":1133},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1138],{"_52":795,"_172":796,"_174":797},{"_718":24,"_719":1140},[],{"_87":1115,"_1107":1142},{"_166":167,"_178":1117,"_147":1143,"_153":1145,"_155":1145,"_158":1146,"_160":1146,"_710":1147,"_161":1148,"_163":152,"_164":1124,"_165":328,"_168":1149,"_176":774,"_716":1151},{"_149":1144,"_151":1145},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1150],{"_52":358,"_172":359,"_174":360},{"_718":24,"_719":1152},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1159":24},"nativeAdOption",{"_87":1161,"_1162":1163,"_1107":1164},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1165,"_635":1166,"_1167":1163,"_636":637,"_178":181,"_1168":1169,"_1170":24,"_1171":1172},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1174,"_1107":1175},"module_event_promo",{"_111":1176,"_1177":1178,"_1179":152,"_1180":152,"_1181":70,"_1182":1183,"_1184":1185,"_161":1186,"_106":1187,"_1188":1189,"_1190":1191},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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