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practices.","articleBodyJsonSummary","normal","paidGating",{"_720":24,"_721":722},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":726,"_168":727,"_153":732,"_155":732,"_158":733,"_712":734,"_160":152,"_161":735,"_163":152,"_156":736,"_716":152,"_178":717,"_164":323,"_165":324,"_176":280,"_718":737,"_723":724},{"_149":152,"_151":152},[728],{"_52":729,"_172":730,"_174":731,"_709":152},"Kevin Kieller","/author/kevin-kieller","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3cf902f24e86ad7f/673c600cb26928198f1150a4/Kevin_20Kieller-headshot.jpg","Local Resiliency","/contact-centers/local-resiliency",{},"Jun 30, 2011","What exactly is wrong with having local applications and local storage?",{"_720":24,"_721":738},[],{"_166":167,"_147":740,"_168":741,"_153":746,"_155":746,"_158":747,"_712":748,"_160":152,"_161":735,"_163":152,"_156":749,"_716":152,"_178":717,"_164":204,"_165":205,"_176":228,"_718":750,"_723":724},{"_149":152,"_151":152},[742],{"_52":743,"_172":744,"_174":745,"_709":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","IP-PBX Market: On Cisco Taking Back the Lead","/network-technology/ip-pbx-market-on-cisco-taking-back-the-lead",{},"The market as a whole is bouncing back, but is this just a tactical blip on the path toward a strategic decline?",{"_720":24,"_721":751},[],{"_166":167,"_147":753,"_168":754,"_153":759,"_155":759,"_158":760,"_712":761,"_160":152,"_161":735,"_163":152,"_156":762,"_716":152,"_178":717,"_164":257,"_165":258,"_176":241,"_718":763,"_723":724},{"_149":152,"_151":152},[755],{"_52":756,"_172":757,"_174":758,"_709":152},"Melanie Turek","/author/melanie-turek","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltf020a9d5a876cd86/673c6005d6fd5237f0fc00a5/melanie_turek.jpg","Lowest Common Denominator Gets a Bad Rap","/video-conferencing/lowest-common-denominator-gets-a-bad-rap",{},"If everyone is on a phone or web call, everyone suffers the same participation limitations; if some are on video or telepresence, they get a communications advantage.",{"_720":24,"_721":764},[],{"_166":167,"_147":766,"_168":767,"_153":772,"_155":772,"_158":773,"_712":774,"_160":152,"_161":775,"_163":152,"_156":776,"_716":152,"_178":717,"_164":204,"_165":205,"_176":309,"_718":777,"_723":724},{"_149":152,"_151":152},[768],{"_52":769,"_172":770,"_174":771,"_709":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","Cisco Announces Internal App Store For Cius","/network-technology/cisco-announces-internal-app-store-for-cius",{},"Jun 29, 2011","Cisco seems to be stuck on the idea that you can \"add mobility to UC\". The truth of the matter is mobility is a lot bigger market than UC, and one with its own ecosystems, issues and imperatives.",{"_720":24,"_721":778},[],{"_166":167,"_147":780,"_168":781,"_153":786,"_155":786,"_158":787,"_712":788,"_160":152,"_161":775,"_163":152,"_156":789,"_716":152,"_178":717,"_164":204,"_165":205,"_176":241,"_718":790,"_723":724},{"_149":152,"_151":152},[782],{"_52":783,"_172":784,"_174":785,"_709":152},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg","Can Cius and AppHQ Kick-Start Cisco Developer Network?","/network-technology/can-cius-and-apphq-kick-start-cisco-developer-network-",{},"Think of AppHQ as a business oriented Android marketplace.",{"_720":24,"_721":791},[],{"_166":167,"_147":793,"_168":794,"_153":796,"_155":796,"_158":797,"_712":798,"_160":152,"_161":775,"_163":152,"_156":799,"_716":152,"_178":717,"_164":243,"_165":244,"_176":800,"_718":801,"_723":724},{"_149":152,"_151":152},[795],{"_52":319,"_172":320,"_174":321,"_709":152},"UCI Forum: One Year and Counting","/digital-workplace/uci-forum-one-year-and-counting",{},"The need for improved UC interoperability is clear and voiced by users consistently, but without widespread support from vendors or membership insistence from end users, the effort could still fail.",7,{"_720":24,"_721":802},[],{"_166":167,"_147":804,"_168":805,"_153":807,"_155":807,"_158":808,"_712":809,"_160":152,"_161":775,"_163":152,"_156":810,"_716":152,"_178":717,"_164":201,"_165":202,"_176":351,"_718":811,"_723":724},{"_149":152,"_151":152},[806],{"_52":729,"_172":730,"_174":731,"_709":152},"Office 365: First Impressions","/cloud-infrastructure/office-365-first-impressions",{},"Office 365 certainly is not a complete cloud solution but I believe it provides good cloud-powered tools to extend the Microsoft Office suite into new areas.",{"_720":24,"_721":812},[],{"_166":167,"_147":814,"_168":815,"_153":820,"_155":820,"_158":821,"_712":822,"_160":152,"_161":823,"_163":152,"_156":824,"_716":152,"_178":717,"_164":207,"_165":208,"_176":241,"_718":825,"_723":724},{"_149":152,"_151":152},[816],{"_52":817,"_172":818,"_174":819,"_709":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","Guide to Application Performance","/telecommunication-technology/guide-to-application-performance",{},"Jun 28, 2011","\"Good troubleshooting requires having a broad base of experience, a solid knowledge of the technology involved and the availability of the proper tools.\"",{"_720":24,"_721":826},[],{"_166":167,"_147":828,"_168":829,"_153":834,"_155":834,"_158":835,"_712":836,"_160":152,"_161":823,"_163":152,"_156":837,"_716":152,"_178":717,"_164":207,"_165":208,"_176":241,"_718":838,"_723":724},{"_149":152,"_151":152},[830],{"_52":831,"_172":832,"_174":833,"_709":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","Can RIM Right the Ship?","/telecommunication-technology/can-rim-right-the-ship-",{},"It is puzzling to see how companies who have essentially created the smartphone business can stumble so badly as the business 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re-taking a solid lead over the post-Nortel-acquisition version of Avaya.",8,{"_720":24,"_721":860},[],{"_166":167,"_147":862,"_168":863,"_153":865,"_155":865,"_158":866,"_712":867,"_160":152,"_161":868,"_163":152,"_156":869,"_716":152,"_178":717,"_164":331,"_165":332,"_176":241,"_718":870,"_723":724},{"_149":152,"_151":152},[864],{"_52":769,"_172":770,"_174":771,"_709":152},"Legislating Openness in Mobility","/customer-experience/legislating-openness-in-mobility",{},"Jun 24, 2011","A proposed law would require mobile operators to disclose cost, performance, and reliability details about their 4G network services.",{"_720":24,"_721":871},[],{"_166":167,"_147":873,"_168":874,"_153":876,"_155":876,"_158":877,"_712":878,"_160":152,"_161":868,"_163":152,"_156":879,"_716":152,"_178":717,"_164":201,"_165":202,"_176":880,"_718":881,"_723":724},{"_149":152,"_151":152},[875],{"_52":817,"_172":818,"_174":819,"_709":152},"The VAR vs. the Cloud; Challenges for the Enterprise","/cloud-infrastructure/the-var-vs-the-cloud-challenges-for-the-enterprise",{},"As more companies, government agencies and educational institutions move to the cloud, OEM equipment sales through VARs to these organizations are bound to be affected.",19,{"_720":24,"_721":882},[],{"_166":167,"_147":884,"_168":885,"_153":890,"_155":890,"_158":891,"_712":892,"_160":152,"_161":893,"_163":152,"_156":894,"_716":152,"_178":717,"_164":243,"_165":244,"_176":280,"_718":895,"_723":724},{"_149":152,"_151":152},[886],{"_52":887,"_172":888,"_174":889,"_709":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","Why Another NDA Analyst Meeting? Because the Stakes are High","/digital-workplace/why-another-nda-analyst-meeting-because-the-stakes-are-high",{},"Jun 23, 2011","The notion of a battle for contact center leadership is not hyperbole.",{"_720":24,"_721":896},[],{"_166":167,"_147":898,"_168":899,"_153":901,"_155":901,"_158":902,"_712":903,"_160":152,"_161":904,"_163":152,"_156":905,"_716":152,"_178":717,"_164":331,"_165":332,"_176":280,"_718":906,"_723":724},{"_149":152,"_151":152},[900],{"_52":756,"_172":757,"_174":758,"_709":152},"Cisco Quad: Closing the Gap Between Enterprise and Consumer Apps","/customer-experience/cisco-quad-closing-the-gap-between-enterprise-and-consumer-apps",{},"Jun 22, 2011","Some of the improvements bring Quad closer to the consumer services we're used to. But they will not necessarily achieve the goals Cisco and its customers hope to reach.",{"_720":24,"_721":907},[],{"_166":167,"_147":909,"_168":910,"_153":912,"_155":912,"_158":913,"_712":914,"_160":152,"_161":904,"_163":152,"_156":915,"_716":152,"_178":717,"_164":207,"_165":208,"_176":916,"_718":917,"_723":724},{"_149":152,"_151":152},[911],{"_52":706,"_172":707,"_174":708,"_709":152},"The New Desk Phone","/telecommunication-technology/the-new-desk-phone",{},"If we could mold the perfect desk telephone for you, what would it look like?",9,{"_720":24,"_721":918},[],{"_166":167,"_147":920,"_168":921,"_153":926,"_155":926,"_158":927,"_712":928,"_160":152,"_161":929,"_163":152,"_156":930,"_716":152,"_178":717,"_164":331,"_165":332,"_176":309,"_718":931,"_723":724},{"_149":152,"_151":152},[922],{"_52":923,"_172":924,"_174":925,"_709":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","Who's Driving the UC Bus?","/customer-experience/who-s-driving-the-uc-bus-",{},"Jun 21, 2011","Customers say that the \"UC vendors\" are pushing them to change over to a new VoIP/UC system. It's not working.",{"_720":24,"_721":932},[],{"_166":167,"_147":934,"_168":935,"_153":940,"_155":940,"_158":941,"_712":942,"_160":152,"_161":943,"_163":152,"_156":944,"_716":152,"_178":717,"_164":248,"_165":249,"_176":309,"_718":945,"_723":724},{"_149":152,"_151":152},[936],{"_52":937,"_172":938,"_174":939,"_709":152},"Marty Parker","/author/marty-parker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7f7a7ae7360affeb/673c6001e8c616f943d9863f/Marty.jpg","A Perspective on Avaya's Public Stock Offering","/ucaas/a-perspective-on-avaya-s-public-stock-offering",{},"Jun 20, 2011","Even after the stock offering, Avaya will need to balance the risk of pursuing \"next-generation collaboration\" markets with the need to nurture the core voice telephony and contact center businesses.",{"_720":24,"_721":946},[],{"_166":167,"_147":948,"_168":949,"_153":951,"_155":951,"_158":952,"_712":953,"_160":152,"_161":943,"_163":152,"_156":954,"_716":152,"_178":717,"_164":207,"_165":208,"_176":916,"_718":955,"_723":724},{"_149":152,"_151":152},[950],{"_52":706,"_172":707,"_174":708,"_709":152},"Zultys: A Look Under the Hood","/telecommunication-technology/zultys-a-look-under-the-hood",{},"Overall, the Zultys solution is packed with convergence and it definitely reduces installation time.",{"_720":24,"_721":956},[],{"_166":167,"_147":958,"_168":959,"_153":961,"_155":961,"_158":962,"_712":963,"_160":152,"_161":964,"_163":152,"_156":965,"_716":152,"_178":717,"_164":207,"_165":208,"_176":916,"_718":966,"_723":724},{"_149":152,"_151":152},[960],{"_52":319,"_172":320,"_174":321,"_709":152},"Time to Re-Invent the Desk Phone","/telecommunication-technology/time-to-re-invent-the-desk-phone",{},"Jun 19, 2011","It is time to re-invent the desk phone. It's long overdue for a major refresh. Here are some suggestions of what needs to be included in the redesign.",{"_720":24,"_721":967},[],{"_166":167,"_147":969,"_168":970,"_153":975,"_155":975,"_158":976,"_712":977,"_160":152,"_161":978,"_163":152,"_156":979,"_716":152,"_178":717,"_164":248,"_165":249,"_176":241,"_718":980,"_723":724},{"_149":152,"_151":152},[971],{"_52":972,"_172":973,"_174":974,"_709":152},"Doug Carolus","/author/doug-carolus","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt610b5e1fbb23a7fe/673c600bdf388d0b5b8f9acf/doug_carolus.png","Avaya Operations Services (AOS)--Ever Heard of Them?","/ucaas/avaya-operations-services-aos-ever-heard-of-them-",{},"Jun 16, 2011","Avaya does have a hosted/managed portfolio--based on Nortel gear now, but migrating to Aura this year. Here's what they're offering.",{"_720":24,"_721":981},[],{"_166":167,"_147":983,"_168":984,"_153":986,"_155":986,"_158":987,"_712":988,"_160":152,"_161":978,"_163":152,"_156":989,"_716":152,"_178":717,"_164":207,"_165":208,"_176":241,"_718":990,"_723":724},{"_149":152,"_151":152},[985],{"_52":817,"_172":818,"_174":819,"_709":152},"From Green to Gold IT","/telecommunication-technology/from-green-to-gold-it",{},"Going green does have a payback for IT. Sustainable IT is even better.",{"_720":24,"_721":991},[],{"_166":167,"_147":993,"_168":994,"_153":996,"_155":996,"_158":997,"_712":998,"_160":152,"_161":999,"_163":152,"_156":1000,"_716":152,"_178":717,"_164":201,"_165":202,"_176":228,"_718":1001,"_723":724},{"_149":152,"_151":152},[995],{"_52":887,"_172":888,"_174":889,"_709":152},"Siemens Enterprise Expands OpenScape Cloud with inContact","/cloud-infrastructure/siemens-enterprise-expands-openscape-cloud-with-incontact",{},"Jun 15, 2011","Siemens is increasing its bet that SaaS is a big piece of the future of enterprise communications.",{"_720":24,"_721":1002},[],{"_166":167,"_147":1004,"_168":1005,"_153":1007,"_155":1007,"_158":1008,"_712":1009,"_160":152,"_161":999,"_163":152,"_156":1010,"_716":152,"_178":717,"_164":207,"_165":208,"_176":241,"_718":1011,"_723":724},{"_149":152,"_151":152},[1006],{"_52":783,"_172":784,"_174":785,"_709":152},"Raising the Bar on IP Address Management (IPAM)","/telecommunication-technology/raising-the-bar-on-ip-address-management-ipam-",{},"As IPv6 rolls out, IPAM is becoming a core component of any IT operations strategy.",{"_720":24,"_721":1012},[],{"_166":167,"_147":1014,"_168":1015,"_153":1019,"_155":1019,"_158":1020,"_712":1021,"_160":152,"_161":1022,"_163":152,"_156":1023,"_716":152,"_178":717,"_164":201,"_165":202,"_176":363,"_718":1024,"_723":724},{"_149":152,"_151":152},[1016],{"_52":1017,"_172":1018,"_174":152,"_709":152},"Lisa Pierce","/author/lisa-pierce","The Evolution of the Telecom Carrier: CenturyLink and the Cloud","/cloud-infrastructure/the-evolution-of-the-telecom-carrier-centurylink-and-the-cloud",{},"Jun 14, 2011","CenturyLink has made it abundantly clear that it wants to transform itself from a rural provider of landline SMB and consumer telecom services to a major cloud and business network services provider.",{"_720":24,"_721":1025},[],{"_166":167,"_147":1027,"_168":1028,"_153":1029,"_155":1029,"_158":1030,"_712":1031,"_160":152,"_161":1022,"_163":152,"_156":1032,"_716":152,"_178":717,"_164":201,"_165":202,"_176":309,"_718":1033,"_723":724},{"_149":152,"_151":152},[],"iCloudy with a Chance of Sun","/cloud-infrastructure/icloudy-with-a-chance-of-sun",{},"The IT Manager's Guide to coping with the latest Apple thing that won't go away no matter what you do.",{"_720":24,"_721":1034},[],{"_166":167,"_147":1036,"_168":1037,"_153":1039,"_155":1039,"_158":1040,"_712":1041,"_160":152,"_161":1022,"_163":152,"_156":1042,"_716":152,"_178":717,"_164":204,"_165":205,"_176":309,"_718":1043,"_723":724},{"_149":152,"_151":152},[1038],{"_52":769,"_172":770,"_174":771,"_709":152},"Does AT&T Wireless Have Any Shame At All?","/network-technology/does-at-t-wireless-have-any-shame-at-all-",{},"Based on want I have seen, AT&T is institutionally predisposed to be anti-consumer--and now they want to acquire what has consistently been the low-cost supplier?",{"_720":24,"_721":1044},[],{"_166":167,"_147":1046,"_168":1047,"_153":1049,"_155":1049,"_158":1050,"_712":1051,"_160":152,"_161":1022,"_163":152,"_156":1052,"_716":152,"_178":717,"_164":331,"_165":332,"_176":309,"_718":1053,"_723":724},{"_149":152,"_151":152},[1048],{"_52":783,"_172":784,"_174":785,"_709":152},"Consumerization Run Amok","/customer-experience/consumerization-run-amok",{},"A school district requires iPads--for kindergartners.",{"_720":24,"_721":1054},[],{"_166":167,"_147":1056,"_168":1057,"_153":1059,"_155":1059,"_158":1060,"_712":1061,"_160":152,"_161":1062,"_163":152,"_156":1063,"_716":152,"_178":717,"_164":331,"_165":332,"_176":228,"_718":1064,"_723":724},{"_149":152,"_151":152},[1058],{"_52":743,"_172":744,"_174":745,"_709":152},"Speech Analytics Highlights New Interactive Intelligence Release","/customer-experience/speech-analytics-highlights-new-interactive-intelligence-release",{},"Jun 13, 2011","The latest version of Customer Interaction Center represents a step forward in architecture, as well.",{"_720":24,"_721":1065},[],{"_166":167,"_147":1067,"_168":1068,"_153":1073,"_155":1073,"_158":1074,"_712":1075,"_160":152,"_161":1062,"_163":152,"_156":1076,"_716":152,"_178":717,"_164":243,"_165":244,"_176":241,"_718":1077,"_723":724},{"_149":152,"_151":152},[1069],{"_52":1070,"_172":1071,"_174":1072,"_709":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","Securing UC: There are Ways, but Where's the Will?","/digital-workplace/securing-uc-there-are-ways-but-where-s-the-will-",{},"One of the greatest obstacles to increasing security hasn't changed: The industry's failure to bake security into a product or service from the very start.",{"_720":24,"_721":1078},[],{"_166":167,"_147":1080,"_168":1081,"_153":1083,"_155":1083,"_158":1084,"_712":1085,"_160":152,"_161":1086,"_163":152,"_156":1087,"_716":152,"_178":717,"_164":243,"_165":244,"_176":228,"_718":1088,"_723":724},{"_149":152,"_151":152},[1082],{"_52":756,"_172":757,"_174":758,"_709":152},"Defining UC: Who Cares?","/digital-workplace/defining-uc-who-cares-",{},"Jun 12, 2011","For unification to succeed, companies will have to deploy a mix of capabilities to different end users, based on roles and requirements. Whether they call it UC is irrelevant to all but the marketers.",{"_720":24,"_721":1089},[],{"_166":167,"_147":1091,"_168":1092,"_153":1094,"_155":1094,"_158":1095,"_712":1096,"_160":152,"_161":1086,"_163":152,"_156":1097,"_716":152,"_178":717,"_164":207,"_165":208,"_176":280,"_718":1098,"_723":724},{"_149":152,"_151":152},[1093],{"_52":706,"_172":707,"_174":708,"_709":152},"Zultys Wins Global Rollout","/telecommunication-technology/zultys-wins-global-rollout",{},"Martin Engineering cited advantages of significantly lower total cost of ownership, better quality of service and cost-effective scalability.",{"_720":24,"_721":1099},[],{"_166":167,"_147":1101,"_168":1102,"_153":1104,"_155":1104,"_158":1105,"_712":1106,"_160":152,"_161":1086,"_163":152,"_156":1107,"_716":152,"_178":717,"_164":207,"_165":208,"_176":228,"_718":1108,"_723":724},{"_149":152,"_151":152},[1103],{"_52":225,"_172":226,"_174":227,"_709":152},"SIP Trunking Maturity: 7 out of 10","/telecommunication-technology/sip-trunking-maturity-7-out-of-10",{},"Three years ago, I spent most of my time helping build the business case and doing interoperability testing. These days I spend more time on training and support, along with International and Skype SIP trunking.",{"_720":24,"_721":1109},[],{"_166":167,"_147":1111,"_168":1112,"_153":1114,"_155":1114,"_158":1115,"_712":1116,"_160":152,"_161":1117,"_163":152,"_156":1118,"_716":152,"_178":717,"_164":257,"_165":258,"_176":241,"_718":1119,"_723":724},{"_149":152,"_151":152},[1113],{"_52":743,"_172":744,"_174":745,"_709":152},"Starleaf Launches with \"Telepresence PBX\"","/video-conferencing/starleaf-launches-with-telepresence-pbx-",{},"Jun 10, 2011","While others run from the phone and PBX, a video startup embraces them for the ease of use and administration they provide.",{"_720":24,"_721":1120},[],"sidebarModules",[1123,1178,1191],{"_87":1124,"_1125":1126,"_1175":1176},"module_content_cards","data",{"_111":1127,"_1128":1129,"_178":1130,"_700":1131,"_1171":1172,"_1173":1172,"_1174":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1132,1147,1159],{"_87":1133,"_1125":1134},"contentPreview",{"_166":167,"_178":1135,"_147":1136,"_153":1138,"_155":1138,"_158":1139,"_160":1139,"_712":1140,"_161":1141,"_163":152,"_164":1142,"_165":329,"_168":1143,"_176":351,"_718":1145},"card-horizontal",{"_149":1137,"_151":1138},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1144],{"_52":783,"_172":784,"_174":785},{"_720":24,"_721":1146},[],{"_87":1133,"_1125":1148},{"_166":167,"_178":1135,"_147":1149,"_153":1151,"_155":1151,"_158":1152,"_160":1152,"_712":1153,"_161":1154,"_163":152,"_164":1142,"_165":329,"_168":1155,"_176":351,"_718":1157},{"_149":1150,"_151":1151},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1156],{"_52":887,"_172":888,"_174":889},{"_720":24,"_721":1158},[],{"_87":1133,"_1125":1160},{"_166":167,"_178":1135,"_147":1161,"_153":1163,"_155":1163,"_158":1164,"_160":1164,"_712":1165,"_161":1166,"_163":152,"_164":1142,"_165":329,"_168":1167,"_176":858,"_718":1169},{"_149":1162,"_151":1163},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1168],{"_52":360,"_172":361,"_174":362},{"_720":24,"_721":1170},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1177":24},"nativeAdOption",{"_87":1179,"_1180":1181,"_1125":1182},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1183,"_637":1184,"_1185":1181,"_638":639,"_178":181,"_1186":1187,"_1188":24,"_1189":1190},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1192,"_1125":1193},"module_event_promo",{"_111":1194,"_1195":1196,"_1197":152,"_1198":152,"_1199":70,"_1200":1201,"_1202":1203,"_161":1204,"_106":1205,"_1206":1207,"_1208":1209},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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