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Contact Centers
Lync Making Its Move in the Market?Lync Making Its Move in the Market?

Infonetics Research finds big revenue gains for Microsoft in the UC market, while Cisco hangs on vs. Avaya in global PBX share.

byEric Krapf
Nov 27, 2012
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2 Min Read
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Telecommunication Technology
Apple is Killing Us SoftlyApple is Killing Us Softly
byDave Michels
Nov 27, 2012
5 Min Read
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Telecommunication Technology
The Next SIP Trunk Offer: Hosted SBCThe Next SIP Trunk Offer: Hosted SBC
byEric Krapf
Nov 26, 2012
3 Min Read
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Cloud Infrastructure
Who is Moving to Hosted/Cloud IPT and UC?Who is Moving to Hosted/Cloud IPT and UC?
byGary Audin
Nov 26, 2012
4 Min Read
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Customer Experience
Integrated or Interoperable: A Customer's AnswerIntegrated or Interoperable: A Customer's Answer
byMarty Parker
Nov 26, 2012
4 Min Read
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Telecommunication Technology
Sound MattersSound Matters
byMatt Brunk
Nov 26, 2012
3 Min Read
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Video Conferencing
WebRTC Video Conferencing, In What Browser? Take II
WebRTC Video Conferencing, In What Browser? Take II
Nov 21, 2012
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4 Min Read
byTsahi Levent-Levi
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Telecommunication Technology
Mind The Mobilization Gap
Mind The Mobilization Gap
Nov 20, 2012
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9 Min Read
byAlan Quayle
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Workspace
The Simplicity of it All: Deploying with Virtual Appliances
The Simplicity of it All: Deploying with Virtual Appliances
Nov 20, 2012
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5 Min Read
byEd Kus
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AI & Automation
Expect to Pay More for Microsoft Software
Expect to Pay More for Microsoft Software
Nov 20, 2012
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4 Min Read
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UCaaS
Avaya Moving Beyond Red and Blue
Avaya Moving Beyond Red and Blue
Nov 19, 2012
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3 Min Read
bySheila McGee-Smith
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Video Conferencing
Nintendo and Vidyo Jump into Consumer Video
Nintendo and Vidyo Jump into Consumer Video
Nov 19, 2012
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4 Min Read
byDave Michels
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Cloud Infrastructure
Cisco Buys Meraki for WiFi Today and Cloud Tomorrow
Cisco Buys Meraki for WiFi Today and Cloud Tomorrow
Nov 19, 2012
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4 Min Read
byZeus Kerravala
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Network Technology
Cisco Buys Meraki for $1.2 Billion
Cisco Buys Meraki for $1.2 Billion
Nov 19, 2012
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2 Min Read
byMichael Finneran
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Telecommunication Technology
Subtle Changes
Subtle Changes
Nov 19, 2012
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4 Min Read
byMatt Brunk
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UCaaS
ShoreTel and Avaya: A Tale of Two Conferences
ShoreTel and Avaya: A Tale of Two Conferences
Nov 19, 2012
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5 Min Read
byBlair Pleasant
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Video Conferencing
Will the Perfect Storm Sink Cisco's Collaboration Boat?
Will the Perfect Storm Sink Cisco's Collaboration Boat?
Nov 19, 2012
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5 Min Read
byAndrew W. Davis
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AI Voice
Expanding HD Voice to Audio Quality
Expanding HD Voice to Audio Quality
Nov 15, 2012
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7 Min Read
byGary Audin
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Telecommunication Technology
Challenging Gartner's Magic Quadrant
Challenging Gartner's Magic Quadrant
Nov 15, 2012
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4 Min Read
byZeus Kerravala
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Video Conferencing
Skype, Lync, and Occam's Razor
Skype, Lync, and Occam's Razor
Nov 15, 2012
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4 Min Read
byEric Krapf
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Network Technology
What Can We Learn from Cisco's Numbers?
What Can We Learn from Cisco's Numbers?
Nov 14, 2012
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5 Min Read
byTom Nolle
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Customer Experience
Genesys Continues to Expand Portfolio
Genesys Continues to Expand Portfolio
Nov 14, 2012
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2 Min Read
bySheila McGee-Smith
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Network Technology
The Case for SDN
The Case for SDN
Nov 13, 2012
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5 Min Read
byBob Emmerson
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Customer Experience
Contact Center Helping Drive Wins for ShoreTel in Enterprise
Contact Center Helping Drive Wins for ShoreTel in Enterprise
Nov 13, 2012
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2 Min Read
bySheila McGee-Smith
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Video Conferencing
One Step Forward, Two Steps Back: The WebRTC Tango
One Step Forward, Two Steps Back: The WebRTC Tango
Nov 13, 2012
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2 Min Read
byTsahi Levent-Levi
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Network Technology
It's a Mad, Mad, Mad Software World
It's a Mad, Mad, Mad Software World
Nov 12, 2012
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4 Min Read
byFred Knight
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Network Technology
The Case for Free Enterprise Software
The Case for Free Enterprise Software
Nov 12, 2012
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5 Min Read
byDave Michels
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Telecommunication Technology
The Telecom/IT Impact of Dodd-Frank
The Telecom/IT Impact of Dodd-Frank
Nov 12, 2012
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4 Min Read
byMartha Buyer
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Telecommunication Technology
Apple and HTC Sign 10-Year Patent Accord
Apple and HTC Sign 10-Year Patent Accord
Nov 12, 2012
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2 Min Read
byMichael Finneran
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Telecommunication Technology
Zapped! Sing this Tune
Zapped! Sing this Tune
Nov 12, 2012
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3 Min Read
byMatt Brunk
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Network Technology
Cisco’s "New" CDN: Evolution or More of the Same?
Cisco’s "New" CDN: Evolution or More of the Same?
Nov 12, 2012
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4 Min Read
byZeus Kerravala
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Network Technology
Are You Planning for a Disaster or Downtime?
Are You Planning for a Disaster or Downtime?
Nov 12, 2012
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5 Min Read
byGary Audin
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Video Conferencing
Microsoft Upgrades Messenger to Skype
Microsoft Upgrades Messenger to Skype
Nov 7, 2012
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5 Min Read
byKevin Kieller
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Network Technology
VoWiFi: Are You Ready?
VoWiFi: Are You Ready?
Nov 7, 2012
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3 Min Read
byMatt Brunk
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Assistants & Copilots
Your Transformation is Important, Please Hold
Your Transformation is Important, Please Hold
Nov 6, 2012
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4 Min Read
byDave Michels

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