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competitors are showing themselves as justifiably nervous.",7,{"_718":24,"_719":760},[],{"_166":167,"_147":762,"_168":763,"_153":765,"_155":765,"_158":766,"_710":767,"_160":152,"_161":768,"_163":152,"_156":769,"_714":152,"_178":715,"_164":222,"_165":223,"_176":307,"_716":770,"_721":722},{"_149":152,"_151":152},[764],{"_52":317,"_172":318,"_174":319,"_707":152},"Much Ado About Polycom","/digital-workplace/much-ado-about-polycom",{},"Oct 9, 2012","A raft of announcements, but it's uncertain how big an impact they'll make.",{"_718":24,"_719":771},[],{"_166":167,"_147":773,"_168":774,"_153":779,"_155":779,"_158":780,"_710":781,"_160":152,"_161":768,"_163":152,"_156":782,"_714":152,"_178":715,"_164":204,"_165":205,"_176":758,"_716":783,"_721":722},{"_149":152,"_151":152},[775],{"_52":776,"_172":777,"_174":778,"_707":152},"Michael 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\"green,\" and yet stuff isn't working.",{"_718":24,"_719":847},[],{"_166":167,"_147":849,"_168":850,"_153":855,"_155":855,"_158":856,"_710":857,"_160":152,"_161":858,"_163":152,"_156":859,"_714":152,"_178":715,"_164":207,"_165":208,"_176":758,"_716":860,"_721":722},{"_149":152,"_151":152},[851],{"_52":852,"_172":853,"_174":854,"_707":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","Fives Nines and Acts of God","/telecommunication-technology/fives-nines-and-acts-of-god",{},"Oct 5, 2012","The Derecho storm and outages in Virginia demonstrate the need for enterprises to understand the carriers' systems and potential shortcomings.",{"_718":24,"_719":861},[],{"_166":167,"_147":863,"_168":864,"_153":866,"_155":866,"_158":867,"_710":868,"_160":152,"_161":869,"_163":152,"_156":870,"_714":152,"_178":715,"_164":201,"_165":202,"_176":282,"_716":871,"_721":722},{"_149":152,"_151":152},[865],{"_52":802,"_172":803,"_174":804,"_707":152},"Interoperability: Piecing Together Solutions","/cloud-infrastructure/interoperability-piecing-together-solutions",{},"Oct 4, 2012","One-off interoperation is growing--but in many ways, that's as much of a headache as a solution. Can \"federation clouds\" solve the problem?",{"_718":24,"_719":872},[],{"_166":167,"_147":874,"_168":875,"_153":880,"_155":880,"_158":881,"_710":882,"_160":152,"_161":883,"_163":152,"_156":884,"_714":152,"_178":715,"_164":255,"_165":256,"_176":241,"_716":885,"_721":722},{"_149":152,"_151":152},[876],{"_52":877,"_172":878,"_174":879,"_707":152},"Kevin Kieller","/author/kevin-kieller","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3cf902f24e86ad7f/673c600cb26928198f1150a4/Kevin_20Kieller-headshot.jpg","Skype and Lync Finally Connect","/video-conferencing/skype-and-lync-finally-connect",{},"Oct 3, 2012","The announced Lync 2013/Skype federation capabilities include only audio calls and, as of yet, do not include video call federation.",{"_718":24,"_719":886},[],{"_166":167,"_147":888,"_168":889,"_153":894,"_155":894,"_158":895,"_710":896,"_160":152,"_161":883,"_163":152,"_156":897,"_714":152,"_178":715,"_164":207,"_165":208,"_176":307,"_716":898,"_721":722},{"_149":152,"_151":152},[890],{"_52":891,"_172":892,"_174":893,"_707":152},"Ed Kus","/author/ed-kus","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt684e8a482e16cbe8/673c60154d2a5181bcb82fd1/kus5062.jpg","That's the Data Center; I'm from Telecom","/telecommunication-technology/that-s-the-data-center-i-m-from-telecom",{},"Telecom managers may harbor some concerns about moving voice and UC into a Virtual Infrastructure. But it's a good thingto get onboard with this.",{"_718":24,"_719":899},[],{"_166":167,"_147":901,"_168":902,"_153":904,"_155":904,"_158":905,"_710":906,"_160":152,"_161":907,"_163":152,"_156":908,"_714":152,"_178":715,"_164":207,"_165":208,"_176":177,"_716":909,"_721":722},{"_149":152,"_151":152},[903],{"_52":704,"_172":705,"_174":706,"_707":152},"Adtran ActivReach Delivers Over Legacy Wire","/telecommunication-technology/adtran-activreach-delivers-over-legacy-wire",{},"Oct 2, 2012","Conquering the age-old problem of confronting cabling issues while making it practical and integrated into an enterprise-class switching platform.",{"_718":24,"_719":910},[],{"_166":167,"_147":912,"_168":913,"_153":918,"_155":918,"_158":919,"_710":920,"_160":152,"_161":907,"_163":152,"_156":921,"_714":152,"_178":715,"_164":321,"_165":322,"_176":241,"_716":922,"_721":722},{"_149":152,"_151":152},[914],{"_52":915,"_172":916,"_174":917,"_707":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","The Evolution and Future of Call Control","/contact-centers/the-evolution-and-future-of-call-control",{},"The changes that we will see over the next 3 to 7 years will have a significant impact on our industry and help reshape the landscape.",{"_718":24,"_719":923},[],{"_166":167,"_147":925,"_168":926,"_153":928,"_155":928,"_158":929,"_710":930,"_160":152,"_161":907,"_163":152,"_156":931,"_714":152,"_178":715,"_164":201,"_165":202,"_176":241,"_716":932,"_721":722},{"_149":152,"_151":152},[927],{"_52":852,"_172":853,"_174":854,"_707":152},"Needed: Cloud Standards","/cloud-infrastructure/needed-cloud-standards",{},"Enterprises should support the work of standards bodies that are creating specifications for APIs and other elements of connecting to cloud services.",{"_718":24,"_719":933},[],{"_166":167,"_147":935,"_168":936,"_153":938,"_155":938,"_158":939,"_710":940,"_160":152,"_161":941,"_163":152,"_156":942,"_714":152,"_178":715,"_164":321,"_165":322,"_176":282,"_716":943,"_721":722},{"_149":152,"_151":152},[937],{"_52":738,"_172":739,"_174":740,"_707":152},"prairieFyre Contact Center for Microsoft Lync Update","/contact-centers/prairiefyre-contact-center-for-microsoft-lync-update",{},"Oct 1, 2012","Contact center remains a solution area Microsoft continues to believe is best served by partners.",{"_718":24,"_719":944},[],{"_166":167,"_147":946,"_168":947,"_153":949,"_155":949,"_158":950,"_710":951,"_160":152,"_161":941,"_163":152,"_156":952,"_714":152,"_178":715,"_164":207,"_165":208,"_176":307,"_716":953,"_721":722},{"_149":152,"_151":152},[948],{"_52":839,"_172":840,"_174":841,"_707":152},"Focus on Mobile Apps, Not Mini-apps","/telecommunication-technology/focus-on-mobile-apps-not-mini-apps",{},"Mobile apps need to provide capabilities based on identity, location, GPS, compass, etc., then do analysis to predict what information the user may want.",{"_718":24,"_719":954},[],{"_166":167,"_147":956,"_168":957,"_153":959,"_155":959,"_158":960,"_710":961,"_160":152,"_161":941,"_163":152,"_156":962,"_714":152,"_178":715,"_164":204,"_165":205,"_176":177,"_716":963,"_721":722},{"_149":152,"_151":152},[958],{"_52":704,"_172":705,"_174":706,"_707":152},"Converged Networks: Monitoring","/network-technology/converged-networks-monitoring",{},"Dependence upon providers and SLAs without accountability won't resolve issues, and thus network performance won't improve.",{"_718":24,"_719":964},[],{"_166":167,"_147":966,"_168":967,"_153":969,"_155":969,"_158":970,"_710":971,"_160":152,"_161":972,"_163":152,"_156":973,"_714":152,"_178":715,"_164":255,"_165":256,"_176":307,"_716":974,"_721":722},{"_149":152,"_151":152},[968],{"_52":877,"_172":878,"_174":879,"_707":152},"Is WebRTC Really the Cat's Pajamas?","/video-conferencing/is-webrtc-really-the-cat-s-pajamas-",{},"Sep 30, 2012","WebRTC may turn out (in several years) to provide some new and imaginative communication capabilities. But I doubt it.",{"_718":24,"_719":975},[],{"_166":167,"_147":977,"_168":978,"_153":983,"_155":983,"_158":984,"_710":985,"_160":152,"_161":986,"_163":152,"_156":987,"_714":152,"_178":715,"_164":201,"_165":202,"_176":307,"_716":988,"_721":722},{"_149":152,"_151":152},[979],{"_52":980,"_172":981,"_174":982,"_707":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","A Cloud's-Eye View of UC","/cloud-infrastructure/a-cloud-s-eye-view-of-uc",{},"Sep 28, 2012","We are clearly being driven toward a future where all applications will be composed from hosted functional elements, which can include UC--if UC vendors get on board.",{"_718":24,"_719":989},[],{"_166":167,"_147":991,"_168":992,"_153":994,"_155":994,"_158":995,"_710":996,"_160":152,"_161":997,"_163":152,"_156":998,"_714":152,"_178":715,"_164":329,"_165":330,"_176":241,"_716":999,"_721":722},{"_149":152,"_151":152},[993],{"_52":317,"_172":318,"_174":319,"_707":152},"AT&T And Twilio Join Forces","/customer-experience/at-t-and-twilio-join-forces",{},"Sep 27, 2012","AT&T wants customer applications to quite literally talk to the world, and is willing to expose its network capabilities to do so. That's where Twilio comes in.",{"_718":24,"_719":1000},[],{"_166":167,"_147":1002,"_168":1003,"_153":1008,"_155":1008,"_158":1009,"_710":1010,"_160":152,"_161":997,"_163":152,"_156":1011,"_714":152,"_178":715,"_164":222,"_165":223,"_176":1012,"_716":1013,"_721":722},{"_149":152,"_151":152},[1004],{"_52":1005,"_172":1006,"_174":1007,"_707":152},"Alan Quayle","/author/alan-quayle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt05d416e0a7b830da/673c60164707435ced0356b4/Quayle_Alan_headshot_150.png","The Future of Over-the-Top Enterprise Services","/digital-workplace/the-future-of-over-the-top-enterprise-services",{},"What would happen if Salesforce decided to buy Twilio? Enterprises could wind up with some exciting new choices for services.",9,{"_718":24,"_719":1014},[],{"_166":167,"_147":1016,"_168":1017,"_153":1019,"_155":1019,"_158":1020,"_710":1021,"_160":152,"_161":997,"_163":152,"_156":1022,"_714":152,"_178":715,"_164":255,"_165":256,"_176":241,"_716":1023,"_721":722},{"_149":152,"_151":152},[1018],{"_52":776,"_172":777,"_174":778,"_707":152},"BT To Trial Advanced Dolby Audio Conferencing Technology","/video-conferencing/bt-to-trial-advanced-dolby-audio-conferencing-technology",{},"It's about time we had a better and more productive user experience. Now we'll see how users respond, and what they'll be willing to pay for the privilege.",{"_718":24,"_719":1024},[],{"_166":167,"_147":1026,"_168":1027,"_153":1032,"_155":1032,"_158":1033,"_710":1034,"_160":152,"_161":1035,"_163":152,"_156":1036,"_714":152,"_178":715,"_164":255,"_165":256,"_176":241,"_716":1037,"_721":722},{"_149":152,"_151":152},[1028],{"_52":1029,"_172":1030,"_174":1031,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","CEBP: Where are the Business Process Vendors?","/video-conferencing/cebp-where-are-the-business-process-vendors-",{},"Sep 25, 2012","Salesforce and other application vendors and social software providers need to provide users with the ability to use real-time voice and video.",{"_718":24,"_719":1038},[],{"_166":167,"_147":1040,"_168":1041,"_153":1042,"_155":1042,"_158":1043,"_710":1044,"_160":152,"_161":1035,"_163":152,"_156":1045,"_714":152,"_178":715,"_164":292,"_165":293,"_176":1046,"_716":1047,"_721":722},{"_149":152,"_151":152},[],"Enterprise SBCs: Why They're So Important","/data-governance/enterprise-sbcs-why-they-re-so-important",{},"Session border controllers provide security, but their value to the enterprise goes much deeper--they can help you unify dial plans and tie together legacy elements.",11,{"_718":24,"_719":1048},[],{"_166":167,"_147":1050,"_168":1051,"_153":1053,"_155":1053,"_158":1054,"_710":1055,"_160":152,"_161":1056,"_163":152,"_156":1057,"_714":152,"_178":715,"_164":201,"_165":202,"_176":177,"_716":1058,"_721":722},{"_149":152,"_151":152},[1052],{"_52":317,"_172":318,"_174":319,"_707":152},"Microsoft Tunes-up MDM","/cloud-infrastructure/microsoft-tunes-up-mdm",{},"Sep 24, 2012","A cloud-based service called Intune will connect mobile devices--Apple and Android as well as Windows--to Microsoft's device configuration management system for enterprises.",{"_718":24,"_719":1059},[],{"_166":167,"_147":1061,"_168":1062,"_153":1064,"_155":1064,"_158":1065,"_710":1066,"_160":152,"_161":1067,"_163":152,"_156":1068,"_714":152,"_178":715,"_164":222,"_165":223,"_176":177,"_716":1069,"_721":722},{"_149":152,"_151":152},[1063],{"_52":852,"_172":853,"_174":854,"_707":152},"Out of Touch and Happy","/digital-workplace/out-of-touch-and-happy",{},"Sep 21, 2012","The volatility of business seems to require connectively all the time. But are some people exaggerating their importance?",{"_718":24,"_719":1070},[],{"_166":167,"_147":1072,"_168":1073,"_153":1075,"_155":1075,"_158":1076,"_710":1077,"_160":152,"_161":1078,"_163":152,"_156":1079,"_714":152,"_178":715,"_164":207,"_165":208,"_176":177,"_716":1080,"_721":722},{"_149":152,"_151":152},[1074],{"_52":852,"_172":853,"_174":854,"_707":152},"What's Your ISP's Speed?","/telecommunication-technology/what-s-your-isp-s-speed-",{},"Sep 20, 2012","Average speeds compared to advertised speeds improved in 2012, but most providers studied still fall short.",{"_718":24,"_719":1081},[],{"_166":167,"_147":1083,"_168":1084,"_153":1089,"_155":1089,"_158":1090,"_710":1091,"_160":152,"_161":1078,"_163":152,"_156":1092,"_714":152,"_178":715,"_164":204,"_165":205,"_176":1093,"_716":1094,"_721":722},{"_149":152,"_151":152},[1085],{"_52":1086,"_172":1087,"_174":1088,"_707":152},"Terry Slattery","/author/terry-slattery","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt93e8d1c6e0d0f054/673c601175e69edb045aa581/Terry2.jpg","Want a Five-Nines Network? (Part 3)","/network-technology/want-a-five-nines-network-part-3-",{},"Network monitoring is essential for detecting failures in a resilient network as well as providing insight into how well the network is running and where it could be improved.",8,{"_718":24,"_719":1095},[],{"_166":167,"_147":1097,"_168":1098,"_153":1100,"_155":1100,"_158":1101,"_710":1102,"_160":152,"_161":1078,"_163":152,"_156":1103,"_714":152,"_178":715,"_164":207,"_165":208,"_176":349,"_716":1104,"_721":722},{"_149":152,"_151":152},[1099],{"_52":304,"_172":305,"_174":306,"_707":152},"Telemarketers and Crammers Beware","/telecommunication-technology/telemarketers-and-crammers-beware",{},"The FCC, FTC and New York legislature are not only watching, but taking action.",{"_718":24,"_719":1105},[],{"_166":167,"_147":1107,"_168":1108,"_153":1110,"_155":1110,"_158":1111,"_710":1112,"_160":152,"_161":1078,"_163":152,"_156":1113,"_714":152,"_178":715,"_164":204,"_165":205,"_176":177,"_716":1114,"_721":722},{"_149":152,"_151":152},[1109],{"_52":704,"_172":705,"_174":706,"_707":152},"Converged Networks: Pointing the Finger","/network-technology/converged-networks-pointing-the-finger",{},"if you find yourself pointing the finger at another party, point a probe in the right direction and take an assessment instead.",{"_718":24,"_719":1115},[],{"_166":167,"_147":1117,"_168":1118,"_153":1120,"_155":1120,"_158":1121,"_710":1122,"_160":152,"_161":1123,"_163":152,"_156":1124,"_714":152,"_178":715,"_164":207,"_165":208,"_176":282,"_716":1125,"_721":722},{"_149":152,"_151":152},[1119],{"_52":738,"_172":739,"_174":740,"_707":152},"The New, New, New Aspect?","/telecommunication-technology/the-new-new-new-aspect-",{},"Sep 19, 2012","Internally as well as externally there is a sense that a re-start is required to return Aspect to growth and fulfill the promise of the road map laid out earlier this year.",{"_718":24,"_719":1126},[],"sidebarModules",[1129,1184,1197],{"_87":1130,"_1131":1132,"_1181":1182},"module_content_cards","data",{"_111":1133,"_1134":1135,"_178":1136,"_698":1137,"_1177":1178,"_1179":1178,"_1180":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1138,1153,1165],{"_87":1139,"_1131":1140},"contentPreview",{"_166":167,"_178":1141,"_147":1142,"_153":1144,"_155":1144,"_158":1145,"_160":1145,"_710":1146,"_161":1147,"_163":152,"_164":1148,"_165":327,"_168":1149,"_176":349,"_716":1151},"card-horizontal",{"_149":1143,"_151":1144},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1150],{"_52":839,"_172":840,"_174":841},{"_718":24,"_719":1152},[],{"_87":1139,"_1131":1154},{"_166":167,"_178":1141,"_147":1155,"_153":1157,"_155":1157,"_158":1158,"_160":1158,"_710":1159,"_161":1160,"_163":152,"_164":1148,"_165":327,"_168":1161,"_176":349,"_716":1163},{"_149":1156,"_151":1157},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1162],{"_52":738,"_172":739,"_174":740},{"_718":24,"_719":1164},[],{"_87":1139,"_1131":1166},{"_166":167,"_178":1141,"_147":1167,"_153":1169,"_155":1169,"_158":1170,"_160":1170,"_710":1171,"_161":1172,"_163":152,"_164":1148,"_165":327,"_168":1173,"_176":1093,"_716":1175},{"_149":1168,"_151":1169},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 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