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Customer Experience

Why WebRTC May Not Matter Why WebRTC May Not Matter

At least when it comes to customer contact, there's a big hurdle: Contact centers generally try to minimize real-time live-agent interactions.

Feb 12, 2013

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4 Min Read

Cloud Infrastructure

The Oracle Descends into the Communications Marketplace The Oracle Descends into the Communications Marketplace

Feb 12, 2013

4 Min Read

Video Conferencing

Progress Toward Video as the "New Voice"Progress Toward Video as the "New Voice"

byRussell Bennett

Feb 11, 2013

4 Min Read

Digital Workplace

For Polycom, It's Time to Execute For Polycom, It's Time to Execute

byZeus Kerravala

Feb 10, 2013

5 Min Read

Cloud Infrastructure

Oracle Acquisition: Grind That PSTN Ax Oracle Acquisition: Grind That PSTN Ax

Feb 10, 2013

5 Min Read

Customer Experience

Mobility Brings Solid Opportunities to the Channel Mobility Brings Solid Opportunities to the Channel

Feb 8, 2013

3 Min Read

AI & Automation

Will the Moving Parts of Microsoft Lync be a Problem for Enterprises?

Will the Moving Parts of Microsoft Lync be a Problem for Enterprises?

Video Conferencing

Virtualization of Communication Infrastructure

Virtualization of Communication Infrastructure

byStefan Karapetkov

Video Conferencing

WebRTC Browser Interoperability: Heroic. Important. And...Expected

WebRTC Browser Interoperability: Heroic. Important. And...Expected

byTsahi Levent-Levi

AI Collaboration

Truly Unified Communications and Collaboration Technologies Still Not Mainstream

Truly Unified Communications and Collaboration Technologies Still Not Mainstream

byMelanie Turek

Telecommunication Technology

RCS: Mobile UC From the Carriers

RCS: Mobile UC From the Carriers

byMichael Finneran

Cloud Infrastructure

Genband CEO on Oracle-Acme Packet: It's All Good

Genband CEO on Oracle-Acme Packet: It's All Good

Telecommunication Technology

Fluke Asks: What's Your Mean-Time-To-Know?

Fluke Asks: What's Your Mean-Time-To-Know?

Network Technology

Oracle Buys Network Control with Acme Packet

Oracle Buys Network Control with Acme Packet

byZeus Kerravala

Cloud Infrastructure

Very Big Deal: Oracle Buys Acme Packet for $1.7 Billion

Very Big Deal: Oracle Buys Acme Packet for $1.7 Billion

UC at IBM Connect 2013

UC at IBM Connect 2013

Genesys Acquires Customer Interaction Analytics Firm UTOPY

Genesys Acquires Customer Interaction Analytics Firm UTOPY

bySheila McGee-Smith

Telecommunication Technology

Telecom Issues in the 113th Congress

Telecom Issues in the 113th Congress

Telecommunication Technology

BlackBerry 10 Debuts With Surprises, Some Not So Good

BlackBerry 10 Debuts With Surprises, Some Not So Good

byMichael Finneran

Network Technology

Three Free Security Resources

Three Free Security Resources

The Contact Center Market in Japan: Avaya

The Contact Center Market in Japan: Avaya

bySheila McGee-Smith

IBM: Notes Gets Social

IBM: Notes Gets Social

Cloud Infrastructure

The Man Behind the Cloud

The Man Behind the Cloud

Telecommunication Technology

QoS in the LAN? You're Kidding!

QoS in the LAN? You're Kidding!

byTerry Slattery

Customer Experience

Milking UC Myths?

Milking UC Myths?

Video Conferencing

H.265 Coming to a Video Screen Near You

H.265 Coming to a Video Screen Near You

byZeus Kerravala

Customer Experience

The Contact Center Market in Japan: Genesys

The Contact Center Market in Japan: Genesys

bySheila McGee-Smith

Network Technology

ADTRAN ActivChassis Hardens LAN Side

ADTRAN ActivChassis Hardens LAN Side

Telecommunication Technology

Nothing Changes a Telecom Deal Like a Merger or Acquisition

Nothing Changes a Telecom Deal Like a Merger or Acquisition

Network Technology

Step-by-Step Migration To SDN...And Beyond

Step-by-Step Migration To SDN...And Beyond

Network Technology

Enterprise Social Software: Hearing from End Users

Enterprise Social Software: Hearing from End Users

byBlair Pleasant

Cloud Infrastructure

CSI for the Cloud

CSI for the Cloud

Network Technology

Cisco Says Goodbye to Linksys

Cisco Says Goodbye to Linksys

byZeus Kerravala

Cloud Infrastructure

The Contact Center Market in Japan: Interactive Intelligence

The Contact Center Market in Japan: Interactive Intelligence

bySheila McGee-Smith

Network Technology

Keeping Ahead of the Wireless Pricing Curve

Keeping Ahead of the Wireless Pricing Curve

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.