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messaging…but are we missing out on text messaging?","articleBodyJsonSummary","normal","paidGating",{"_705":24,"_706":707},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":711,"_168":712,"_153":717,"_155":717,"_158":718,"_697":719,"_160":152,"_161":699,"_163":152,"_156":720,"_701":152,"_178":702,"_164":203,"_165":204,"_176":239,"_703":721,"_708":709},{"_149":152,"_151":152},[713],{"_52":714,"_172":715,"_174":716,"_694":152},"Art Yonemoto","/author/art-yonemoto","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt0999f3ab2799d93b/673c601ecf6a5f45589da1e6/Yonemoto_Art_Headshot_150.png","Carbon Hill, Alabama - \"The City with a Future\" (Without Landlines)","/network-technology/carbon-hill-alabama-the-city-with-a-future-without-landlines-",{},"The cities of Carbon Hill, AL, and West Delray Beach, FL, have been selected by AT&T to trial the elimination of copper landlines.",{"_705":24,"_706":722},[],{"_166":167,"_147":724,"_168":725,"_153":730,"_155":730,"_158":731,"_697":732,"_160":152,"_161":733,"_163":152,"_156":734,"_701":152,"_178":702,"_164":200,"_165":201,"_176":193,"_703":735,"_708":709},{"_149":152,"_151":152},[726],{"_52":727,"_172":728,"_174":729,"_694":152},"Andrew W. Davis","/author/andrew-w-davis","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte4b6b622c53f0155/673c600d96b78f774e193f85/AndrewDavis60x74.jpg","The VCaaS Future: Cloudy With a Chance of Hyperbole","/cloud-infrastructure/the-vcaas-future-cloudy-with-a-chance-of-hyperbole",{},"May 27, 2014","The video conferencing market is undergoing fundamental change and the struggle for the existing vendor community is to remain relevant (and solvent).",{"_705":24,"_706":736},[],{"_166":167,"_147":738,"_168":739,"_153":744,"_155":744,"_158":745,"_697":746,"_160":152,"_161":733,"_163":152,"_156":747,"_701":152,"_178":702,"_164":262,"_165":263,"_176":193,"_703":748,"_708":709},{"_149":152,"_151":152},[740],{"_52":741,"_172":742,"_174":743,"_694":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","News From NEC","/workspace/news-from-nec",{},"The company will continue to focus on its core strengths and proven verticals. However, mobility remains a challenge.",{"_705":24,"_706":749},[],{"_166":167,"_147":751,"_168":752,"_153":753,"_155":753,"_158":754,"_697":755,"_160":152,"_161":733,"_163":152,"_156":756,"_701":152,"_178":702,"_164":250,"_165":251,"_176":239,"_703":757,"_708":709},{"_149":152,"_151":152},[],"Call 9-1-1:Emergency Service Industry Trailing Behind the IP Transition","/ai-assistants-copilots/call-9-1-1-emergency-service-industry-trailing-behind-the-ip-transition",{},"Because emergency service is the most critical consumer protection issue in the IP Transition, it is important that individual and enterprise end users also be engaged in the IP Transition.",{"_705":24,"_706":758},[],{"_166":167,"_147":760,"_168":761,"_153":766,"_155":766,"_158":767,"_697":768,"_160":152,"_161":733,"_163":152,"_156":769,"_701":152,"_178":702,"_164":250,"_165":251,"_176":229,"_703":770,"_708":709},{"_149":152,"_151":152},[762],{"_52":763,"_172":764,"_174":765,"_694":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","UC Vendor Landscape in Transition","/ai-assistants-copilots/uc-vendor-landscape-in-transition",{},"Bottom line: This survey shows us a vendor landscape and an industry in the midst of real transition and uncertainty.",{"_705":24,"_706":771},[],{"_166":167,"_147":773,"_168":774,"_153":779,"_155":779,"_158":780,"_697":781,"_160":152,"_161":782,"_163":152,"_156":783,"_701":152,"_178":702,"_164":250,"_165":251,"_176":177,"_703":784,"_708":709},{"_149":152,"_151":152},[775],{"_52":776,"_172":777,"_174":778,"_694":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","The IP Transition Part 2: Enterprise and Consumer Impact","/ai-assistants-copilots/the-ip-transition-part-2-enterprise-and-consumer-impact",{},"May 23, 2014","Some of the devices now supported on the PSTN will have to be re-engineered for the IP connection, at considerable cost to the enterprise and consumer.",{"_705":24,"_706":785},[],{"_166":167,"_147":787,"_168":788,"_153":790,"_155":790,"_158":791,"_697":792,"_160":152,"_161":793,"_163":152,"_156":794,"_701":152,"_178":702,"_164":310,"_165":311,"_176":239,"_703":795,"_708":709},{"_149":152,"_151":152},[789],{"_52":305,"_172":306,"_174":307,"_694":152},"Call If You Can; Text if You Can't: An Update","/contact-centers/call-if-you-can-text-if-you-can-t-an-update",{},"May 22, 2014","The good news: All the major carriers can support it. The bad news: Few PSAPs can.",{"_705":24,"_706":796},[],{"_166":167,"_147":798,"_168":799,"_153":804,"_155":804,"_158":805,"_697":806,"_160":152,"_161":793,"_163":152,"_156":807,"_701":152,"_178":702,"_164":200,"_165":201,"_176":193,"_703":808,"_708":709},{"_149":152,"_151":152},[800],{"_52":801,"_172":802,"_174":803,"_694":152},"Stephen Leaden","/author/stephen-leaden","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt9b53f6bf9550f1b7/673c6014b5a7ed5db8a1dc68/SteveLeaden_01-2017.png","Lifesize Cloud: This Could Be A \"Cloud Changer\"","/cloud-infrastructure/lifesize-cloud-this-could-be-a-cloud-changer-",{},"The vendor places a major bet on enterprise video moving to a services model.",{"_705":24,"_706":809},[],{"_166":167,"_147":811,"_168":812,"_153":817,"_155":817,"_158":818,"_697":819,"_160":152,"_161":793,"_163":152,"_156":820,"_701":152,"_178":702,"_164":203,"_165":204,"_176":229,"_703":821,"_708":709},{"_149":152,"_151":152},[813],{"_52":814,"_172":815,"_174":816,"_694":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","Live From CiscoLive 2014","/network-technology/live-from-ciscolive-2014",{},"Probably the most compelling reason for the new devices: Cisco sees 8-to-1 pull-through on additional product and services when it sells an endpoint.",{"_705":24,"_706":822},[],{"_166":167,"_147":824,"_168":825,"_153":830,"_155":830,"_158":831,"_697":832,"_160":152,"_161":793,"_163":152,"_156":833,"_701":152,"_178":702,"_164":203,"_165":204,"_176":239,"_703":834,"_708":709},{"_149":152,"_151":152},[826],{"_52":827,"_172":828,"_174":829,"_694":152},"Matt Brunk","/author/matt-brunk","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd46cf0f6729072ec/673c5ffe08af77acbb54de84/MattBrunk-60x74_2.jpg","The Broadband Availability Gap: Traffic Modeling Challenges","/network-technology/the-broadband-availability-gap-traffic-modeling-challenges",{},"Traffic engineering for converged networks is challenging--especially with the nature of bursty data traffic mixed with various real-time communications.",{"_705":24,"_706":835},[],{"_166":167,"_147":837,"_168":838,"_153":839,"_155":839,"_158":840,"_697":841,"_160":152,"_161":842,"_163":152,"_156":843,"_701":152,"_178":702,"_164":318,"_165":319,"_176":239,"_703":844,"_708":709},{"_149":152,"_151":152},[],"Top Three Barriers to Success in Social Engagement For Customer Care","/customer-experience/top-three-barriers-to-success-in-social-engagement-for-customer-care",{},"May 21, 2014","Lack of proper reporting, spam control and coaching tools can ruin your social engagement for customer care initiative.",{"_705":24,"_706":845},[],{"_166":167,"_147":847,"_168":848,"_153":853,"_155":853,"_158":854,"_697":855,"_160":152,"_161":842,"_163":152,"_156":856,"_701":152,"_178":702,"_164":206,"_165":207,"_176":308,"_703":857,"_708":709},{"_149":152,"_151":152},[849],{"_52":850,"_172":851,"_174":852,"_694":152},"Tom Brannen","/author/tom-brannen","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltafe34779798648f4/673c601ec3a9682995c3b6ed/TomBrannen10-2019.jpg","T-Mobile - Should Businesses Give the \"Un-Carrier\" Another Look?","/telecommunication-technology/t-mobile-should-businesses-give-the-un-carrier-another-look-",{},"T-Mobile's \"un-carrier\" moves to step out of the safety of the mobile carrier pack is what makes the company worth serious consideration today.",{"_705":24,"_706":858},[],{"_166":167,"_147":860,"_168":861,"_153":863,"_155":863,"_158":864,"_697":865,"_160":152,"_161":866,"_163":152,"_156":867,"_701":152,"_178":702,"_164":195,"_165":196,"_176":868,"_703":869,"_708":709},{"_149":152,"_151":152},[862],{"_52":741,"_172":742,"_174":743,"_694":152},"Google Buys Into MDM","/infrastructure/google-buys-into-mdm",{},"May 20, 2014","As Android continues to lag in the enterprise, Google acquires a little-known mobile device management provider.",2,{"_705":24,"_706":870},[],{"_166":167,"_147":872,"_168":873,"_153":878,"_155":878,"_158":879,"_697":880,"_160":152,"_161":866,"_163":152,"_156":881,"_701":152,"_178":702,"_164":244,"_165":245,"_176":229,"_703":882,"_708":709},{"_149":152,"_151":152},[874],{"_52":875,"_172":876,"_174":877,"_694":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Change: Ongoing in Unified Communications","/ucaas/change-ongoing-in-unified-communications",{},"Most of the major changes relate to deploying, consuming, and using UC solutions, rather than to the core technology.",{"_705":24,"_706":883},[],{"_166":167,"_147":885,"_168":886,"_153":891,"_155":891,"_158":892,"_697":893,"_160":152,"_161":866,"_163":152,"_156":894,"_701":152,"_178":702,"_164":200,"_165":201,"_176":308,"_703":895,"_708":709},{"_149":152,"_151":152},[887],{"_52":888,"_172":889,"_174":890,"_694":152},"Bob Emmerson","/author/bob-emmerson","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blta342da72e4a6327f/673c60105ae4660316314073/emmerson5062.jpg","An Open Cloud Environment","/cloud-infrastructure/an-open-cloud-environment",{},"Today, Cloud Ethernet infrastructures have the potential to lower development costs, improve service delivery times, and enable the creation of an open cloud environment.",{"_705":24,"_706":896},[],{"_166":167,"_147":898,"_168":899,"_153":901,"_155":901,"_158":902,"_697":903,"_160":152,"_161":866,"_163":152,"_156":904,"_701":152,"_178":702,"_164":222,"_165":223,"_176":229,"_703":905,"_708":709},{"_149":152,"_151":152},[900],{"_52":763,"_172":764,"_174":765,"_694":152},"Web Communications for the Enterprise","/digital-workplace/web-communications-for-the-enterprise",{},"Enterprises will need flexible approaches to enabling WebRTC-based endpoints, whether these are being offered on internal or external services.",{"_705":24,"_706":906},[],{"_166":167,"_147":908,"_168":909,"_153":911,"_155":911,"_158":912,"_697":913,"_160":152,"_161":914,"_163":152,"_156":915,"_701":152,"_178":702,"_164":200,"_165":201,"_176":239,"_703":916,"_708":709},{"_149":152,"_151":152},[910],{"_52":763,"_172":764,"_174":765,"_694":152},"From the Cloud to the Fog","/cloud-infrastructure/from-the-cloud-to-the-fog",{},"May 19, 2014","Just when you were reconciled to the trend of centralization in the Cloud, a decentralizing Fog rolls in.",{"_705":24,"_706":917},[],{"_166":167,"_147":919,"_168":920,"_153":922,"_155":922,"_158":923,"_697":924,"_160":152,"_161":914,"_163":152,"_156":925,"_701":152,"_178":702,"_164":247,"_165":248,"_176":239,"_703":926,"_708":709},{"_149":152,"_151":152},[921],{"_52":346,"_172":347,"_174":348,"_694":152},"Onward and Downward for Cisco Collaboration Live","/ai-collaboration/onward-and-downward-for-cisco-collaboration-live",{},"Newly-announced endpoints are designed to extend the \"ease of use\" for Cisco collaboration to the desktop and mobile endpoints.",{"_705":24,"_706":927},[],{"_166":167,"_147":929,"_168":930,"_153":932,"_155":932,"_158":933,"_697":934,"_160":152,"_161":914,"_163":152,"_156":935,"_701":152,"_178":702,"_164":253,"_165":254,"_176":239,"_703":936,"_708":709},{"_149":152,"_151":152},[931],{"_52":776,"_172":777,"_174":778,"_694":152},"Better Audio Conferences","/video-conferencing/better-audio-conferences",{},"I interviewed Graham Williams, VP of Business Phones for VTech, about how to conduct an efficient and rewarding audio conference. He also provided recommendations for selecting a conferencing system.",{"_705":24,"_706":937},[],{"_166":167,"_147":939,"_168":940,"_153":942,"_155":942,"_158":943,"_697":944,"_160":152,"_161":914,"_163":152,"_156":945,"_701":152,"_178":702,"_164":253,"_165":254,"_176":308,"_703":946,"_708":709},{"_149":152,"_151":152},[941],{"_52":190,"_172":191,"_174":192,"_694":152},"Seeing the Doc","/video-conferencing/seeing-the-doc",{},"Your next video conference could be with your doctor.",{"_705":24,"_706":947},[],{"_166":167,"_147":949,"_168":950,"_153":951,"_155":951,"_158":952,"_697":953,"_160":152,"_161":914,"_163":152,"_156":954,"_701":152,"_178":702,"_164":318,"_165":319,"_176":229,"_703":955,"_708":709},{"_149":152,"_151":152},[],"Using WebRTC to Enhance the Customer Experience","/customer-experience/using-webrtc-to-enhance-the-customer-experience",{},"WebRTC delivers the next level of customer experience – bringing together the brand intimacy of one-to-one interactions with the efficiency of online services.",{"_705":24,"_706":956},[],{"_166":167,"_147":958,"_168":959,"_153":964,"_155":964,"_158":965,"_697":966,"_160":152,"_161":967,"_163":152,"_156":968,"_701":152,"_178":702,"_164":203,"_165":204,"_176":969,"_703":970,"_708":709},{"_149":152,"_151":152},[960],{"_52":961,"_172":962,"_174":963,"_694":152},"Kevin Kieller","/author/kevin-kieller","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3cf902f24e86ad7f/673c600cb26928198f1150a4/Kevin_20Kieller-headshot.jpg","Living with Lync: In San Francisco and Boston","/network-technology/living-with-lync-in-san-francisco-and-boston",{},"May 16, 2014","While I'm not suggesting that Lync should necessarily replace your PBX, I am adamant that Lync is a viable voice solution that should be given due consideration.",7,{"_705":24,"_706":971},[],{"_166":167,"_147":973,"_168":974,"_153":979,"_155":979,"_158":980,"_697":981,"_160":152,"_161":967,"_163":152,"_156":982,"_701":152,"_178":702,"_164":253,"_165":254,"_176":983,"_703":984,"_708":709},{"_149":152,"_151":152},[975],{"_52":976,"_172":977,"_174":978,"_694":152},"Phil Edholm","/author/phil-edholm","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt374175a7f74ec485/673c6015de510692ca7078da/PhilEdholmauthorpage.jpg","WebRTC and Self-Service","/video-conferencing/webrtc-and-self-service",{},"WebRTC, combined with the right data and context from the web site, can dramatically improve first call resolution, increasing positive outcomes.",1,{"_705":24,"_706":985},[],{"_166":167,"_147":987,"_168":988,"_153":990,"_155":990,"_158":991,"_697":992,"_160":152,"_161":967,"_163":152,"_156":993,"_701":152,"_178":702,"_164":250,"_165":251,"_176":193,"_703":994,"_708":709},{"_149":152,"_151":152},[989],{"_52":776,"_172":777,"_174":778,"_694":152},"The IP Transition Part 1: Some Thoughts","/ai-assistants-copilots/the-ip-transition-part-1-some-thoughts",{},"The PSTN’s transition from legacy TDM technology to IP is coming. It is inevitable. But there are many things that operate over the PSTN that have to be supported.",{"_705":24,"_706":995},[],{"_166":167,"_147":997,"_168":998,"_153":1000,"_155":1000,"_158":1001,"_697":1002,"_160":152,"_161":967,"_163":152,"_156":1003,"_701":152,"_178":702,"_164":206,"_165":207,"_176":229,"_703":1004,"_708":709},{"_149":152,"_151":152},[999],{"_52":741,"_172":742,"_174":743,"_694":152},"New Fashion in Smartphones: Cheap","/telecommunication-technology/new-fashion-in-smartphones-cheap",{},"Manufacturers are starting to churn out lower cost smartphones targeted at the cost-conscious market, with roll outs coming from BlackBerry, Motorola and Samsung.",{"_705":24,"_706":1005},[],{"_166":167,"_147":1007,"_168":1008,"_153":1013,"_155":1013,"_158":1014,"_697":1015,"_160":152,"_161":1016,"_163":152,"_156":1017,"_701":152,"_178":702,"_164":318,"_165":319,"_176":229,"_703":1018,"_708":709},{"_149":152,"_151":152},[1009],{"_52":1010,"_172":1011,"_174":1012,"_694":152},"Michelle Burbick","/author/michelle-burbick","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltbbf0412e729d11db/673c602136eac2ffef43d4e9/Burbick_Michelle_headshot_2019_150_zoom.png","Leveraging Context to Improve Self-Service","/customer-experience/leveraging-context-to-improve-self-service",{},"May 15, 2014","StepOne’s new service uses context, machine learning and predictive analytics to boost self-service and the customer experience.",{"_705":24,"_706":1019},[],{"_166":167,"_147":1021,"_168":1022,"_153":1027,"_155":1027,"_158":1028,"_697":1029,"_160":152,"_161":1016,"_163":152,"_156":1030,"_701":152,"_178":702,"_164":222,"_165":223,"_176":239,"_703":1031,"_708":709},{"_149":152,"_151":152},[1023],{"_52":1024,"_172":1025,"_174":1026,"_694":152},"Melissa Swartz","/author/melissa-swartz","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8dc0b469c7e59c71/673c601ddf388d109a8f9ad7/6074_MelissaSwartz_headshot.jpg","Hidden Costs of UC Solutions","/digital-workplace/hidden-costs-of-uc-solutions",{},"While it is easy to identify the upfront purchase cost and monthly cost of a new technology, there are other hidden costs that need to be taken into consideration.",{"_705":24,"_706":1032},[],{"_166":167,"_147":1034,"_168":1035,"_153":1037,"_155":1037,"_158":1038,"_697":1039,"_160":152,"_161":1016,"_163":152,"_156":1040,"_701":152,"_178":702,"_164":206,"_165":207,"_176":239,"_703":1041,"_708":709},{"_149":152,"_151":152},[1036],{"_52":827,"_172":828,"_174":829,"_694":152},"Calling Room Service: Do You Need a Phone Set?","/telecommunication-technology/calling-room-service-do-you-need-a-phone-set-",{},"Calling room service needs to change and so does the thinking and creativity to help these hoteliers improve capture rates and guest satisfaction while also improving the bottom the line.",{"_705":24,"_706":1042},[],{"_166":167,"_147":1044,"_168":1045,"_153":1047,"_155":1047,"_158":1048,"_697":1049,"_160":152,"_161":1050,"_163":152,"_156":1051,"_701":152,"_178":702,"_164":253,"_165":254,"_176":239,"_703":1052,"_708":709},{"_149":152,"_151":152},[1046],{"_52":346,"_172":347,"_174":348,"_694":152},"Dimension Data's Acquisition of Teliris Signals a More Active Video Market","/video-conferencing/dimension-data-s-acquisition-of-teliris-signals-a-more-active-video-market",{},"May 14, 2014","A big systems integrator makes a big bet on video-as-a-service. Will others now jump in?",{"_705":24,"_706":1053},[],{"_166":167,"_147":1055,"_168":1056,"_153":1058,"_155":1058,"_158":1059,"_697":1060,"_160":152,"_161":1050,"_163":152,"_156":1061,"_701":152,"_178":702,"_164":253,"_165":254,"_176":229,"_703":1062,"_708":709},{"_149":152,"_151":152},[1057],{"_52":1010,"_172":1011,"_174":1012,"_694":152},"Video Conferencing Gets Bigger","/video-conferencing/video-conferencing-gets-bigger",{},"Blue Jeans Network expands its service to allow meetings of up to 100 participants, improves meeting management tools and adds new record-and-share features.",{"_705":24,"_706":1063},[],{"_166":167,"_147":1065,"_168":1066,"_153":1071,"_155":1071,"_158":1072,"_697":1073,"_160":152,"_161":1050,"_163":152,"_156":1074,"_701":152,"_178":702,"_164":318,"_165":319,"_176":193,"_703":1075,"_708":709},{"_149":152,"_151":152},[1067],{"_52":1068,"_172":1069,"_174":1070,"_694":152},"Barry O'Sullivan","/author/barry-o-sullivan","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blta28be70b9c5d04d2/673c60255cc1546e18a7cf56/6074BarryOSullivan.jpg","Marketing is Eating IT - Get Ready!","/customer-experience/marketing-is-eating-it-get-ready-",{},"It’s time for the CMO, marketers and call center leaders to work together and change customer communications forever.",{"_705":24,"_706":1076},[],{"_166":167,"_147":1078,"_168":1079,"_153":1084,"_155":1084,"_158":1085,"_697":1086,"_160":152,"_161":1087,"_163":152,"_156":1088,"_701":152,"_178":702,"_164":206,"_165":207,"_176":229,"_703":1089,"_708":709},{"_149":152,"_151":152},[1080],{"_52":1081,"_172":1082,"_174":1083,"_694":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","Independent Consultants Gaining Influence","/telecommunication-technology/independent-consultants-gaining-influence",{},"May 13, 2014","Solution partners are carrying more vendors' product lines, making outside advice more useful for all concerned in a deal.",{"_705":24,"_706":1090},[],{"_166":167,"_147":1092,"_168":1093,"_153":1095,"_155":1095,"_158":1096,"_697":1097,"_160":152,"_161":1087,"_163":152,"_156":1098,"_701":152,"_178":702,"_164":139,"_165":140,"_176":239,"_703":1099,"_708":709},{"_149":152,"_151":152},[1094],{"_52":961,"_172":962,"_174":963,"_694":152},"Living with Lync: Managing Lync Voice for Success","/ai-voice/living-with-lync-managing-lync-voice-for-success",{},"As more organizations choose Lync as their voice and UC solution, more organizations and IT experts will need to spend additional time planning for effective on-going management of the Lync 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