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Customer Experience

Create outstanding customer experiences with the right communication tools and strategies. Learn how to enhance customer interactions, loyalty, and satisfaction through effective customer experience management.

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Customer Experience
Nortel to Ask for Another Extension?Nortel to Ask for Another Extension?

If the Ottawa Citizen report is accurate, we're approaching a new level of uncertainty for Nortel customers.

byEric Krapf
May 13, 2009
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1 Min Read
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Customer Experience
VoiceCon San Francisco: Day TwoVoiceCon San Francisco: Day Two
May 3, 2009
1 Min Read
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Customer Experience
Is the Flat Fee Internet Dead?Is the Flat Fee Internet Dead?
byGary Audin
Apr 24, 2009
1 Min Read
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Customer Experience
A Single Toll Free NumberA Single Toll Free Number
bySorell Slaymaker
Apr 23, 2009
1 Min Read
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Customer Experience
Mitel Announces 'Legacy Rescue' for PhonesMitel Announces 'Legacy Rescue' for Phones
byEric Krapf
Apr 21, 2009
1 Min Read
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Customer Experience
Global IP Solutions and HD VoiceGlobal IP Solutions and HD Voice
byEric Krapf
Apr 17, 2009
1 Min Read
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Customer Experience
Lessons From Russia's Contact Centers
Lessons From Russia's Contact Centers
Apr 8, 2009
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1 Min Read
byMike Bergelson
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Customer Experience
AVST: Centralization and Mobility
AVST: Centralization and Mobility
Apr 7, 2009
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1 Min Read
byEric Krapf
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Customer Experience
Nortel Faces Its Customers at VoiceCon
Nortel Faces Its Customers at VoiceCon
Mar 31, 2009
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1 Min Read
byEric Krapf
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Customer Experience
VoiceCon Orlando 2009 Coverage: Day Two
VoiceCon Orlando 2009 Coverage: Day Two
Mar 31, 2009
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1 Min Read
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Customer Experience
VoiceCon Interview: Joel Hackney of Nortel
VoiceCon Interview: Joel Hackney of Nortel
Mar 30, 2009
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1 Min Read
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Customer Experience
Will the Economy Kill UC?
Will the Economy Kill UC?
Mar 27, 2009
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1 Min Read
byDon Van Doren
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Customer Experience
Convergys' Dynamic Decisioning Solution
Convergys' Dynamic Decisioning Solution
Mar 16, 2009
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Interview: NEC Unified President Jeff Kane
Interview: NEC Unified President Jeff Kane
Mar 12, 2009
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1 Min Read
byEric Krapf
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Customer Experience
Social Media in the Enterprise
Social Media in the Enterprise
Feb 19, 2009
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1 Min Read
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Customer Experience
NEC Unified Announces Hosted UC Offering for SMBs
NEC Unified Announces Hosted UC Offering for SMBs
Feb 13, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
Terry Slattery on QoS and ACLs
Terry Slattery on QoS and ACLs
Feb 11, 2009
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1 Min Read
byEric Krapf
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Customer Experience
Genesys Focuses On Customer Service
Genesys Focuses On Customer Service
Feb 4, 2009
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1 Min Read
byBlair Pleasant
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Customer Experience
Interview with Joel Hackney of Nortel
Interview with Joel Hackney of Nortel
Feb 3, 2009
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1 Min Read
byEric Krapf
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Customer Experience
Word of Warning to Customers: RFP Evaluation May Be Harder than You Think
Word of Warning to Customers: RFP Evaluation May Be Harder than You Think
Jan 26, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
What's Ahead for Nortel and Its Customers? (Update 3)
What's Ahead for Nortel and Its Customers? (Update 3)
Jan 14, 2009
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1 Min Read
byEric Krapf
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Customer Experience
Rewarding Good Customer Behavior in the Call Center
Rewarding Good Customer Behavior in the Call Center
Jan 12, 2009
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1 Min Read
bySorell Slaymaker
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Customer Experience
2009 Predictions
2009 Predictions
Dec 29, 2008
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1 Min Read
byAllan Sulkin
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Customer Experience
Are RFPs Still Necessary?
Are RFPs Still Necessary?
Dec 17, 2008
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1 Min Read
byAllan Sulkin
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Customer Experience
Understanding Service: Who to Call for Help?
Understanding Service: Who to Call for Help?
Dec 15, 2008
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1 Min Read
byMatt Brunk
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Customer Experience
Collaboration and a Glimpse at Cisco Unified Communication Manager 8.0
Collaboration and a Glimpse at Cisco Unified Communication Manager 8.0
Dec 11, 2008
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Nortel: What Should Customers Do?
Nortel: What Should Customers Do?
Dec 10, 2008
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1 Min Read
byAllan Sulkin
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Customer Experience
Femtocell Reality Check
Femtocell Reality Check
Dec 10, 2008
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1 Min Read
byMichael Finneran
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Customer Experience
ADTRAN Interoperability with Cisco
ADTRAN Interoperability with Cisco
Nov 25, 2008
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1 Min Read
byMatt Brunk
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Customer Experience
Nortel: Separating Enterprise and Service Provider
Nortel: Separating Enterprise and Service Provider
Nov 10, 2008
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1 Min Read
byEric Krapf
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Customer Experience
Time for a Change
Time for a Change
Nov 7, 2008
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1 Min Read
byFred Knight
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Customer Experience
Norstar Replaces Altigen
Norstar Replaces Altigen
Oct 3, 2008
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1 Min Read
byMatt Brunk
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Customer Experience
Chambers and Telepresence
Chambers and Telepresence
Sep 16, 2008
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1 Min Read
byEric Krapf
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Customer Experience
Gathering of the Consultants
Gathering of the Consultants
Sep 11, 2008
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1 Min Read
byEric Krapf
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Customer Experience
Cisco & Microsoft's Patch Wednesday
Cisco & Microsoft's Patch Wednesday
Sep 3, 2008
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1 Min Read
byEric Krapf

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