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Customer ExperienceThe IP PBX Will Reign; The Converged PBX Will Slowly Fade AwayThe IP PBX Will Reign; The Converged PBX Will Slowly Fade Away
I believe that not soon, but eventually, the IP PBX will become the dominant PBX architecture--sometime after 2010. I am sure there is no single compelling factor that will make my opinion come true. There are many factors that all appear to be pushing the industry and their customers in this direction. Part of the value of the converged PBX is its support of legacy phones and trunks. As the legacy support requirements diminish, the less attractive the converged PBX is.
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