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Customer Experience

Create outstanding customer experiences with the right communication tools and strategies. Learn how to enhance customer interactions, loyalty, and satisfaction through effective customer experience management.

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Customer Experience
It's the Economy, Stupid: SIP Trunks & Hosted vs. PremiseIt's the Economy, Stupid: SIP Trunks & Hosted vs. Premise

Convincing customers to overcome fear and moving them into rational buying/spending isn’t going to be easy.

Apr 5, 2010
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1 Min Read
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Customer Experience
Standards and Interoperability and Open, Oh My!Standards and Interoperability and Open, Oh My!
byZeus Kerravala
Mar 26, 2010
1 Min Read
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Customer Experience
OCS is a Current--Not Future--Threat to PBX DevelopersOCS is a Current--Not Future--Threat to PBX Developers
byBrian Riggs
Mar 24, 2010
1 Min Read
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Customer Experience
Due Diligence: Why It's Key to Your Avaya-Nortel EnterpriseDue Diligence: Why It's Key to Your Avaya-Nortel Enterprise
Mar 10, 2010
1 Min Read
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Customer Experience
A Cry for Turnkey Contact Center SolutionsA Cry for Turnkey Contact Center Solutions
byJason Alley
Mar 3, 2010
1 Min Read
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Customer Experience
SIP Trunking Breeds New Edge Devices: OpenScape BranchSIP Trunking Breeds New Edge Devices: OpenScape Branch
bySheila McGee-Smith
Feb 23, 2010
1 Min Read
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Customer Experience
Coopetition in the Age of SIP
Coopetition in the Age of SIP
Feb 10, 2010
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1 Min Read
bySheila McGee-Smith
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Customer Experience
The Role of the Chief Communications Officer
The Role of the Chief Communications Officer
Feb 9, 2010
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1 Min Read
bySorell Slaymaker
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Customer Experience
Some Really Innovative Customers That Made us Go WOW!
Some Really Innovative Customers That Made us Go WOW!
Feb 4, 2010
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1 Min Read
byBlair Pleasant
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Customer Experience
The Transformation of Genesys, Part II
The Transformation of Genesys, Part II
Feb 2, 2010
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1 Min Read
bySheila McGee-Smith
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Customer Experience
When Considering the Forecast for the UC Market, Consider History
When Considering the Forecast for the UC Market, Consider History
Jan 27, 2010
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1 Min Read
byMelanie Turek
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Customer Experience
Broadsoft & Packet Island Deliver Affordable Tools
Broadsoft & Packet Island Deliver Affordable Tools
Jan 21, 2010
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1 Min Read
byMatt Brunk
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Customer Experience
Lotus Knows Social Media, But Do Customers?
Lotus Knows Social Media, But Do Customers?
Jan 20, 2010
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1 Min Read
byZeus Kerravala
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Customer Experience
Reality Check: What's Hitting the Consumers?
Reality Check: What's Hitting the Consumers?
Dec 18, 2009
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1 Min Read
byMatt Brunk
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Customer Experience
Asterisk's Contact Center Story
Asterisk's Contact Center Story
Nov 30, 2009
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Nortel Customers Need Not Worry, According To VoiceCon 2009 Panel
Nortel Customers Need Not Worry, According To VoiceCon 2009 Panel
Nov 4, 2009
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1 Min Read
byZeus Kerravala
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Customer Experience
What You'll Hear at my VoiceCon Session
What You'll Hear at my VoiceCon Session
Oct 30, 2009
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1 Min Read
byBlair Pleasant
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Customer Experience
Sneak Preview: Avaya/Nortel Panel at VoiceCon
Sneak Preview: Avaya/Nortel Panel at VoiceCon
Oct 27, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
Open Source PBX vs. Conventional PBX/Key: Battle Lines Drawn
Open Source PBX vs. Conventional PBX/Key: Battle Lines Drawn
Oct 20, 2009
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1 Min Read
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Customer Experience
NEC Restructures
NEC Restructures
Oct 8, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
Staff Savers: Proper Use of Ring Down
Staff Savers: Proper Use of Ring Down
Oct 6, 2009
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1 Min Read
byMatt Brunk
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Customer Experience
Cisco Acquisition of Tandberg Signals Further Consolidation Ahead!
Cisco Acquisition of Tandberg Signals Further Consolidation Ahead!
Oct 1, 2009
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1 Min Read
byIrwin Lazar
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Customer Experience
Conferencing Can be a Big Part of CEBP
Conferencing Can be a Big Part of CEBP
Aug 26, 2009
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1 Min Read
byMelanie Turek
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Customer Experience
Putting the Pressure On
Putting the Pressure On
Aug 18, 2009
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1 Min Read
byMatt Brunk
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Customer Experience
Open Source PBX Rides A Wave of Returning Customers and Critical Vertical Industries
Open Source PBX Rides A Wave of Returning Customers and Critical Vertical Industries
Jul 27, 2009
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1 Min Read
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Customer Experience
Avaya Aura as PBX Migration Platform
Avaya Aura as PBX Migration Platform
Jul 22, 2009
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1 Min Read
byBrian Riggs
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Customer Experience
Avaya one-X Brand Comes to the Contact Center
Avaya one-X Brand Comes to the Contact Center
Jul 15, 2009
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Eastern Management's Open Source Follow-up
Eastern Management's Open Source Follow-up
Jul 15, 2009
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1 Min Read
byEric Krapf
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Customer Experience
More Data from Frost & Sullivan's CXO Survey on UC&C
More Data from Frost & Sullivan's CXO Survey on UC&C
Jul 7, 2009
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1 Min Read
byMelanie Turek
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Customer Experience
Nortel: Going Once, Twice...
Nortel: Going Once, Twice...
Jun 26, 2009
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1 Min Read
byMatt Brunk
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Customer Experience
Siemens Announces Enhancements for HiPath 4000
Siemens Announces Enhancements for HiPath 4000
Jun 8, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
Microsoft Integration with PBXs
Microsoft Integration with PBXs
Jun 5, 2009
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1 Min Read
byJim Burton
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Customer Experience
The Frequent Caller
The Frequent Caller
May 22, 2009
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1 Min Read
bySorell Slaymaker
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Customer Experience
Phil's Customer Contact Anecdote
Phil's Customer Contact Anecdote
May 20, 2009
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1 Min Read
byEric Krapf
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Customer Experience
SIP Trunks: The Allure
SIP Trunks: The Allure
May 14, 2009
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1 Min Read
byMatt Brunk

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

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