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Customer Experience

Create outstanding customer experiences with the right communication tools and strategies. Learn how to enhance customer interactions, loyalty, and satisfaction through effective customer experience management.

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Customer Experience
AT&T Mobility and Unwanted Wireless Device ChargesAT&T Mobility and Unwanted Wireless Device Charges

The state of Florida determined that over a 7-year period, more than 600,000 customers were charged for Roadside Assistance at $2.99 per month without either granting consent for such charges or using the service.

byMartha Buyer
Feb 3, 2012
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1 Min Read
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Customer Experience
Sure, Social Will Replace UC--But in Name OnlySure, Social Will Replace UC--But in Name Only
byMelanie Turek
Feb 1, 2012
1 Min Read
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Customer Experience
You're Going To Do What To My Customer?You're Going To Do What To My Customer?
byMatt Brunk
Jan 18, 2012
1 Min Read
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Customer Experience
Frost & Sullivan’s End User Study Shows Interesting Trends in UC, Social MediaFrost & Sullivan’s End User Study Shows Interesting Trends in UC, Social Media
byMelanie Turek
Jan 12, 2012
1 Min Read
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Customer Experience
IT's Consumerization ChallengeIT's Consumerization Challenge
byFred Knight
Jan 10, 2012
1 Min Read
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Customer Experience
Aastra Plots Path from Acquisition to InnovationAastra Plots Path from Acquisition to Innovation
bySheila McGee-Smith
Dec 6, 2011
1 Min Read
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Customer Experience
AT&T's VTNS and UVN Customers Lose Special Treatment
AT&T's VTNS and UVN Customers Lose Special Treatment
Dec 1, 2011
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1 Min Read
byD.E. Boehling
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Customer Experience
Cisco Collaboration Summit: Focus on Business Process Integration
Cisco Collaboration Summit: Focus on Business Process Integration
Nov 28, 2011
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1 Min Read
byBlair Pleasant
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Customer Experience
What Is Your Marketing Department Promising Your Customers Over Social Media Outlets?
What Is Your Marketing Department Promising Your Customers Over Social Media Outlets?
Oct 31, 2011
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1 Min Read
byJeanne Bayerl
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Customer Experience
Hosted Voice: Smoke and Mirrors
Hosted Voice: Smoke and Mirrors
Oct 2, 2011
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1 Min Read
byMatt Brunk
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Customer Experience
Consumerization: All or Nothing?
Consumerization: All or Nothing?
Sep 27, 2011
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1 Min Read
byEric Krapf
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Customer Experience
Social Media and Your Customers: Changing the Game
Social Media and Your Customers: Changing the Game
Sep 15, 2011
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1 Min Read
byMelanie Turek
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Customer Experience
On the Road With Matt: Obstacles
On the Road With Matt: Obstacles
Sep 6, 2011
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1 Min Read
byMatt Brunk
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Customer Experience
Counterpoint: Market Frustration Caused by Confusion
Counterpoint: Market Frustration Caused by Confusion
Aug 31, 2011
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1 Min Read
byKevin Kieller
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Customer Experience
On the Road With Matt: Inspecting
On the Road With Matt: Inspecting
Aug 30, 2011
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1 Min Read
byMatt Brunk
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Customer Experience
AT&T Demands Control Over Its Customers' Deployment of SIP Trunking
AT&T Demands Control Over Its Customers' Deployment of SIP Trunking
Aug 29, 2011
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1 Min Read
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Customer Experience
Genesys Raises the Bar on Mobile Customer Care
Genesys Raises the Bar on Mobile Customer Care
Aug 24, 2011
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Legislating Openness in Mobility
Legislating Openness in Mobility
Jun 24, 2011
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1 Min Read
byMichael Finneran
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Customer Experience
Cisco Quad: Closing the Gap Between Enterprise and Consumer Apps
Cisco Quad: Closing the Gap Between Enterprise and Consumer Apps
Jun 22, 2011
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1 Min Read
byMelanie Turek
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Customer Experience
Who's Driving the UC Bus?
Who's Driving the UC Bus?
Jun 21, 2011
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1 Min Read
byTom Nolle
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Customer Experience
Consumerization Run Amok
Consumerization Run Amok
Jun 14, 2011
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1 Min Read
byZeus Kerravala
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Customer Experience
Speech Analytics Highlights New Interactive Intelligence Release
Speech Analytics Highlights New Interactive Intelligence Release
Jun 13, 2011
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1 Min Read
byEric Krapf
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Customer Experience
SIPv6: The Day of Reckoning
SIPv6: The Day of Reckoning
Jun 7, 2011
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1 Min Read
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Customer Experience
Social Media and Customer Care: The Buzz Continues
Social Media and Customer Care: The Buzz Continues
May 31, 2011
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Siemens Announces SBC
Siemens Announces SBC
May 6, 2011
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1 Min Read
byEric Krapf
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Customer Experience
To Potential ALU Enterprise Suitors: Remember the Customers
To Potential ALU Enterprise Suitors: Remember the Customers
Apr 25, 2011
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1 Min Read
byBlair Pleasant
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Customer Experience
Case Study: Republic Services' Technology for Trash
Case Study: Republic Services' Technology for Trash
Apr 24, 2011
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1 Min Read
byEric Krapf
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Customer Experience
Level 3 to Buy Global Crossing
Level 3 to Buy Global Crossing
Apr 11, 2011
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1 Min Read
byEric Krapf
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Customer Experience
Some Magic Act
Some Magic Act
Mar 24, 2011
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1 Min Read
byMatt Brunk
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Customer Experience
AT&T Buys T-Mobile: And Then There Were Three
AT&T Buys T-Mobile: And Then There Were Three
Mar 21, 2011
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1 Min Read
byLisa Pierce
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Customer Experience
Infratel, Affordable Solution for the Small Call Center
Infratel, Affordable Solution for the Small Call Center
Mar 3, 2011
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1 Min Read
bySheila McGee-Smith
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Customer Experience
RAMP: CEBP with a Twist
RAMP: CEBP with a Twist
Feb 14, 2011
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1 Min Read
byDoug Carolus
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Customer Experience
Avaya web.alive Adds a New Dimension to Collaboration
Avaya web.alive Adds a New Dimension to Collaboration
Feb 10, 2011
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1 Min Read
byZeus Kerravala
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Customer Experience
Lotusphere Kicks Off with Social Focus
Lotusphere Kicks Off with Social Focus
Jan 31, 2011
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1 Min Read
byEric Krapf
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Customer Experience
Alcatel-Lucent Enterprise Changes the Conversation
Alcatel-Lucent Enterprise Changes the Conversation
Jan 25, 2011
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1 Min Read
byBlair Pleasant

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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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