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Customer Experience

Create outstanding customer experiences with the right communication tools and strategies. Learn how to enhance customer interactions, loyalty, and satisfaction through effective customer experience management.

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Customer Experience
Engaging the NomadEngaging the Nomad

An architecture and approach for engaging customers and clients through the mobile app.

byBrent Kelly
Feb 12, 2014
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1 Min Read
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Customer Experience
Personalized Customer Engagement: How to Get Started?Personalized Customer Engagement: How to Get Started?
byNeal Shact
Feb 4, 2014
1 Min Read
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Customer Experience
Building Mayday with WebRTCBuilding Mayday with WebRTC
byChris Vitek
Jan 24, 2014
1 Min Read
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Customer Experience
Solutions Slash M2M Development Costs and Time to MarketSolutions Slash M2M Development Costs and Time to Market
byBob Emmerson
Jan 17, 2014
1 Min Read
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Customer Experience
The Death of the Contact Center...The Rise of the Relationship CenterThe Death of the Contact Center...The Rise of the Relationship Center
byNeal Shact
Jan 1, 2014
1 Min Read
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Customer Experience
Top Contact Center Stories of 2013Top Contact Center Stories of 2013
bySheila McGee-Smith
Dec 31, 2013
1 Min Read
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Customer Experience
83% Say Customer Service is Becoming a Strategic Differentiator
83% Say Customer Service is Becoming a Strategic Differentiator
Nov 17, 2013
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1 Min Read
byNeal Shact
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Customer Experience
Rethinking the Lync Phone: Optimized May No Longer be Optimal
Rethinking the Lync Phone: Optimized May No Longer be Optimal
Oct 17, 2013
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1 Min Read
byZeus Kerravala
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Customer Experience
Avaya, Cisco, and the Mystery of the Disappearing Midmarket
Avaya, Cisco, and the Mystery of the Disappearing Midmarket
Oct 16, 2013
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1 Min Read
byBrian Riggs
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Customer Experience
My First Blog on Unify
My First Blog on Unify
Oct 15, 2013
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1 Min Read
byZeus Kerravala
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Customer Experience
WebRTC Moving from Hype To Reality
WebRTC Moving from Hype To Reality
Oct 3, 2013
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1 Min Read
byIrwin Lazar
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Customer Experience
Did Amazon Just Fire Another Shot Heard 'round the World?
Did Amazon Just Fire Another Shot Heard 'round the World?
Sep 29, 2013
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1 Min Read
byNeal Shact
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Customer Experience
Fight Fire with Fire to Support the Consumerized Enterprise
Fight Fire with Fire to Support the Consumerized Enterprise
Sep 26, 2013
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1 Min Read
byZeus Kerravala
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Customer Experience
Informal Contact Centers Making a Comeback
Informal Contact Centers Making a Comeback
Sep 24, 2013
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1 Min Read
byBlair Pleasant
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Customer Experience
Diminishing Carrier Support
Diminishing Carrier Support
Sep 4, 2013
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1 Min Read
byMolly Zraik
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Customer Experience
Three Troubling Trends in Wireless Contracting
Three Troubling Trends in Wireless Contracting
Jul 31, 2013
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1 Min Read
byJustin G Castillo
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Customer Experience
NextPlane Teams with Siemens Enterprise
NextPlane Teams with Siemens Enterprise
Jul 28, 2013
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1 Min Read
byMatt Brunk
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Customer Experience
What’s in Your SLA--Risk?
What’s in Your SLA--Risk?
Jul 21, 2013
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1 Min Read
byGary Audin
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Customer Experience
Survey Reveals Troubleshooting Challenges
Survey Reveals Troubleshooting Challenges
Jul 8, 2013
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1 Min Read
byMatt Brunk
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Customer Experience
Mitel Aims to Stave Off Lync Voice, Work with Google
Mitel Aims to Stave Off Lync Voice, Work with Google
Jun 11, 2013
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1 Min Read
byEric Krapf
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Customer Experience
Federate Yourselves? NextPlane UC Exchange
Federate Yourselves? NextPlane UC Exchange
Jun 10, 2013
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1 Min Read
byMatt Brunk
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Customer Experience
WebRTC: Why Should Enterprises Care?
WebRTC: Why Should Enterprises Care?
May 29, 2013
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1 Min Read
byIrwin Lazar
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Customer Experience
Aspect Corrects Course from Microsoft to Migration
Aspect Corrects Course from Microsoft to Migration
May 23, 2013
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Interactive Intelligence's Interactions 2013: Customer Stories
Interactive Intelligence's Interactions 2013: Customer Stories
May 16, 2013
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1 Min Read
bySheila McGee-Smith
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Customer Experience
The Enterprise Side of GENBAND
The Enterprise Side of GENBAND
May 6, 2013
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1 Min Read
bySheila McGee-Smith
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Customer Experience
A Quality Time With Cisco Customer Collaboration
A Quality Time With Cisco Customer Collaboration
Apr 30, 2013
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1 Min Read
byBlair Pleasant
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Customer Experience
The Internet of Everything Invades the Contact Center
The Internet of Everything Invades the Contact Center
Apr 28, 2013
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1 Min Read
byIrwin Lazar
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Customer Experience
Why The PBX Guy Loses Sales: Execution
Why The PBX Guy Loses Sales: Execution
Apr 10, 2013
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1 Min Read
byMatt Brunk
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Customer Experience
A Closer Look at EC13 Best of Show
A Closer Look at EC13 Best of Show
Apr 10, 2013
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1 Min Read
byDave Michels
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Customer Experience
Social Media and Big Data: A Match Made for More than Marketers
Social Media and Big Data: A Match Made for More than Marketers
Apr 9, 2013
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1 Min Read
byMelanie Turek
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Customer Experience
Why The PBX Guy Loses Sales: Discovery
Why The PBX Guy Loses Sales: Discovery
Apr 1, 2013
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1 Min Read
byMatt Brunk
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Customer Experience
EC13: Focus on the Use Cases and Business Benefits
EC13: Focus on the Use Cases and Business Benefits
Mar 24, 2013
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1 Min Read
byBlair Pleasant
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Customer Experience
Avaya CEO Kevin Kennedy: Bringing Transitions to Fruition
Avaya CEO Kevin Kennedy: Bringing Transitions to Fruition
Mar 13, 2013
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1 Min Read
byEric Krapf
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Customer Experience
The Future of the Contact Center
The Future of the Contact Center
Mar 11, 2013
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1 Min Read
byNeal Shact
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Customer Experience
Does Your Communications Solution Provide SMBs Value?
Does Your Communications Solution Provide SMBs Value?
Mar 10, 2013
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1 Min Read
byMatt Brunk

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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.
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