Infratel, Affordable Solution for the Small Call CenterInfratel, Affordable Solution for the Small Call Center

They are targeting centers with 20-50 seats and see themselves as a sophisticated call center alternative for the Avaya IP Office or Cisco UCCX reseller.

One of the great things about Enterprise Connect is the opportunity to meet with smaller companies, those who spent a big chunk of their annual marketing budgets to come to the show to meet with potential customers and partners as well as press and analysts. Infratel's press person made it through the clutter of requests for a meeting by mentioning that the company had been started by former Genesys managers and engineers. For this all-contact center, all-the-time analyst, this fact piqued my curiosity.

Founded in 1999, Infratel's vision is to bring the power of sophisticated call center solutions to small and mid-sized businesses. Infratel’s Infra Call Center provides a suite of solutions that deliver call routing, reporting and analytics, IVR, call recording and proactive contact (including predictive dialing). Infra CommSuite serves the general telephony needs of small- and medium-sized businesses. Infratel has plans for full social media integration in the year ahead that enables agents to recognize user trends and sentiments.

Infratel has been successfully selling their solution in Europe and Asia and has 700 customers and 10,000 installed seats. Enterprise Connect, and the announcement of two US-based resellers (Robson and DialPro ), is the official coming-out party for Infratel in the US. They are targeting centers with 20-50 seats and see themselves as a sophisticated call center alternative for the Avaya IP Office or Cisco UCCX reseller.

In the video clip, Jim Southwell, General Manager Infratel for North America discusses the solution and its attractive price point. Also included are screenshots of select supervisory tools.