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Ccaas

Leverage Contact Center as a Service (CCaaS) to deliver exceptional customer experiences. Learn about the benefits, features, and providers of CCaaS solutions.

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Ccaas
Genesys Debuts New Cloud BrandingGenesys Debuts New Cloud Branding

Drops “Pure” nomenclature as it expands push on cloud and announces usage-based pricing.

bySheila McGee-Smith
Jan 13, 2020
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1 Min Read
Decisions
Workflow Automation
IT: Managing Choice, Change, Careers in 2020IT: Managing Choice, Change, Careers in 2020
byJon Arnold
Dec 9, 2019
1 Min Read
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Ccaas
NICE inContact Ups the Bar with WFONICE inContact Ups the Bar with WFO
bySheila McGee-Smith
Oct 29, 2019
1 Min Read
Avaya booth at GITEX 2019
Ccaas
Avaya Innovation Shines at GITEX 2019Avaya Innovation Shines at GITEX 2019
byZeus Kerravala
Oct 22, 2019
1 Min Read
Cisco Retools Leadership Team, Embraces CC Changes
Ccaas
Cisco Retools Leadership Team, Embraces CC ChangesCisco Retools Leadership Team, Embraces CC Changes
byDave Michels
Oct 8, 2019
1 Min Read
Arrows
Ccaas
Avaya Unveils CCaaS RestartAvaya Unveils CCaaS Restart
bySheila McGee-Smith
Oct 7, 2019
1 Min Read
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Ccaas
8x8 CCaaS: Now a Stand-alone Service
8x8 CCaaS: Now a Stand-alone Service
Jun 24, 2019
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1 Min Read
bySheila McGee-Smith
SIP Trunking & CCaaS
Sponsored Content
5 Ways to Enhance CCaaS with Global SIP Trunking
5 Ways to Enhance CCaaS with Global SIP Trunking
Jun 19, 2019
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1 Min Read
byDivya Ghai Wakankar, BICS
Survey
Sponsored Content
Enterprise Connect 2019: Voices from the Exhibit Floor
Enterprise Connect 2019: Voices from the Exhibit Floor
May 6, 2019
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1 Min Read
byMichelle Burrows, Serenova
Call center agents
Ccaas
Mitel Uses Talkdesk to ‘Youthenize’ its Portfolio
Mitel Uses Talkdesk to ‘Youthenize’ its Portfolio
Apr 8, 2019
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1 Min Read
byDave Michels
Business Partnership
Ccaas
Mitel & Talkdesk: Next Big Thing in UCaaS/CCaaS?
Mitel & Talkdesk: Next Big Thing in UCaaS/CCaaS?
Apr 8, 2019
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1 Min Read
bySheila McGee-Smith
Call center agents
Ccaas
Talkdesk: Breaking New WFM Ground
Talkdesk: Breaking New WFM Ground
Mar 18, 2019
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1 Min Read
bySheila McGee-Smith
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Ccaas
Thrio: Third Time, Third Charm
Thrio: Third Time, Third Charm
Mar 11, 2019
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1 Min Read
bySheila McGee-Smith
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Ccaas
Aspect Has New Owner and Updated CCaaS Plan
Aspect Has New Owner and Updated CCaaS Plan
Feb 13, 2019
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1 Min Read
bySheila McGee-Smith
2018 No Jitter Cloud Communications Survey
Cloud Infrastructure
No Jitter Research: 2018 Cloud Communications Survey
No Jitter Research: 2018 Cloud Communications Survey
Dec 4, 2018
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10 Slides
byBeth Schultz
Arrows pointing up and out
Ccaas
Vonage Aims Upward and Outward
Vonage Aims Upward and Outward
Dec 3, 2018
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1 Min Read
byIrwin Lazar
Innovation or Idea
Ccaas
Talkdesk Talks Innovation at Opentalk 2018
Talkdesk Talks Innovation at Opentalk 2018
Nov 8, 2018
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1 Min Read
byZeus Kerravala
Cloud
Cloud Infrastructure
Avaya Hires Gaurav Passi as New Cloud Chief
Avaya Hires Gaurav Passi as New Cloud Chief
Nov 5, 2018
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1 Min Read
byZeus Kerravala
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Ccaas
Vonage Grabs NewVoiceMedia in CCaaS Acquisition
Vonage Grabs NewVoiceMedia in CCaaS Acquisition
Sep 20, 2018
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1 Min Read
bySheila McGee-Smith
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Ccaas
CCaaS Levels the Playing Field
CCaaS Levels the Playing Field
Aug 29, 2018
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1 Min Read
byBeth Schultz
Google Embraces the Contact Center
Customer Experience
Google Embraces the Contact Center Slideshow
Google Embraces the Contact Center
Jul 30, 2018
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10 Slides
bySheila McGee-Smith
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Ccaas
Five9: Rites of Passage
Five9: Rites of Passage
Mar 6, 2018
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1 Min Read
bySheila McGee-Smith
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Ccaas
CoreDial Buys Voice4Net to Up Contact Center Game
CoreDial Buys Voice4Net to Up Contact Center Game
Feb 12, 2018
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1 Min Read
bySheila McGee-Smith
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Ccaas
Carvana Partners with RingCentral to Transform Used Car Market
Carvana Partners with RingCentral to Transform Used Car Market
Nov 7, 2017
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1 Min Read
bySheila McGee-Smith
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Ccaas
UCaaS, CCaaS, IaaS: Amazon's Many Roles in the UC Market
UCaaS, CCaaS, IaaS: Amazon's Many Roles in the UC Market
Aug 15, 2017
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1 Min Read
byBrian Riggs
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Ccaas
Five9 Preps for Digital Era
Five9 Preps for Digital Era
Jul 12, 2017
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1 Min Read
byZeus Kerravala
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Ccaas
Talkdesk: Partner Ecosystem Essential to Enterprise Aspirations
Talkdesk: Partner Ecosystem Essential to Enterprise Aspirations
May 8, 2017
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1 Min Read
byMichelle Burbick
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Ccaas
Aspect Charts Course 'Via' CCaaS
Aspect Charts Course 'Via' CCaaS
Feb 27, 2017
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1 Min Read
bySheila McGee-Smith
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Ccaas
Avaya Partners with Spoken for CCaaS for BPOs
Avaya Partners with Spoken for CCaaS for BPOs
Feb 21, 2017
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1 Min Read
bySheila McGee-Smith
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Ccaas
Masergy to Offer CCaaS
Masergy to Offer CCaaS
Feb 8, 2017
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1 Min Read
bySheila McGee-Smith
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Ccaas
4 Essentials for Going Global with your Contact Center
4 Essentials for Going Global with your Contact Center
Sep 27, 2016
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1 Min Read
byMax Ball
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Ccaas
Contact Center Feature Use Evolves
Contact Center Feature Use Evolves
Sep 22, 2016
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1 Min Read
byJ.R. Simmons
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Ccaas
Buying CCaaS: Brand Name vs. White Label
Buying CCaaS: Brand Name vs. White Label
Aug 25, 2016
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1 Min Read
bySheila McGee-Smith
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Ccaas
Genesys, Avaya Rumor Provokes Conversation
Genesys, Avaya Rumor Provokes Conversation
Aug 8, 2016
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1 Min Read
bySheila McGee-Smith
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Ccaas
No Universal Low-Cost Contact-Center Provider, but Good Indicators
No Universal Low-Cost Contact-Center Provider, but Good Indicators
Mar 6, 2014
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1 Min Read
byRobin Gareiss

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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