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No Jitter Research: 2018 Cloud Communications SurveyNo Jitter Research: 2018 Cloud Communications Survey
Discover the latest usage and adoption trends in this, our annual cloud communications survey.
Beth Schultz
December 4, 2018
10 Slides
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As longtime industry watcher and No Jitter blogger Tom Nolle , president of CIMI Corp., noted in his most recent post , thinking that all of IT would shift to the cloud is now and has always been a “dumb” idea. However, as he noted, “what we’re now realizing is that the cloud is going to play a major role in applications for nearly every enterprise.” So, if you ask enterprise IT professionals whether they’ve embraced the cloud, you’re likely to hear a resounding chorus of “yeses.” Certainly, we’ve seen traction in cloud communications, as businesses of all sizes continue to turn to the as-a-service delivery model for UC, contact center, and other collaboration functions -- whether to supplement or replace on-premises installations. Among the 127 enterprise IT professionals who responded to our 2018 Cloud Communications survey, for example, 63% said their enterprises are using cloud communications services, up from the 56% of respondents who told us the same in our 2017 survey . And the growth trend will carry into 2019, as enterprises continue looking for more flexible, agile, and scalable alternatives or complements to their legacy communications platforms. Indeed, some 79% of this year’s respondents indicated their use of cloud offerings would increase within the next year. Click through this slideshow to discover more of what we’ve learned about enterprise use of cloud communications through this year’s survey.
Discover the latest usage and adoption trends in this, our annual cloud communications survey.