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No Jitter Research: 2018 Cloud Communications SurveyNo Jitter Research: 2018 Cloud Communications Survey

Discover the latest usage and adoption trends in this, our annual cloud communications survey.

Beth Schultz

December 4, 2018

10 Slides
2018 No Jitter Cloud Communications Survey

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As longtime industry watcher and No Jitter blogger Tom Nolle , president of CIMI Corp., noted in his most recent post , thinking that all of IT would shift to the cloud is now and has always been a “dumb” idea. However, as he noted, “what we’re now realizing is that the cloud is going to play a major role in applications for nearly every enterprise.” So, if you ask enterprise IT professionals whether they’ve embraced the cloud, you’re likely to hear a resounding chorus of “yeses.” Certainly, we’ve seen traction in cloud communications, as businesses of all sizes continue to turn to the as-a-service delivery model for UC, contact center, and other collaboration functions -- whether to supplement or replace on-premises installations. Among the 127 enterprise IT professionals who responded to our 2018 Cloud Communications survey, for example, 63% said their enterprises are using cloud communications services, up from the 56% of respondents who told us the same in our 2017 survey . And the growth trend will carry into 2019, as enterprises continue looking for more flexible, agile, and scalable alternatives or complements to their legacy communications platforms. Indeed, some 79% of this year’s respondents indicated their use of cloud offerings would increase within the next year. Click through this slideshow to discover more of what we’ve learned about enterprise use of cloud communications through this year’s survey.

Discover the latest usage and adoption trends in this, our annual cloud communications survey.

About the Author

Beth Schultz

In her role at Metrigy, Beth Schultz manages research operations, conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content.

With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace.

Most recently, Beth was with Informa Tech, where for seven years she served as program co-chair for Enterprise Connect, the leading independent conference and exhibition for the unified communications and customer experience industries, and editor in chief of the companion No Jitter media site. While with Informa Tech, Beth also oversaw the development and launch of WorkSpace Connect, a multidisciplinary media site providing thought leadership for IT, HR, and facilities/real estate managers responsible for creating collaborative, connected workplaces.

Over the years, Beth has worked at a number of other technology news organizations, including All Analytics, Network World, CommunicationsWeek, and Telephony Magazine. In these positions, she has earned more than a dozen national and regional editorial excellence awards from American Business Media, American Society of Business Press Editors, Folio.net, and others.

Beth has a bachelor’s degree in journalism from the University of Illinois, Urbana-Champaign, and lives in Chicago.