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Customer Experience
Top Contact Center Stories of 2020Top Contact Center Stories of 2020

bySheila McGee-Smith
Jan 4, 2021
|
14 Slides
Lifesize Brings AI, Other Updates to CCaaS Platform
Ccaas
Lifesize Brings AI, Other Updates to CCaaS PlatformLifesize Brings AI, Other Updates to CCaaS Platform
byDana Casielles
Dec 17, 2020
1 Min Read
5 pillars of Cisco's new Webex Contact Center
Ccaas
Cisco Reveals New Webex Contact Center CCaaS PlatformCisco Reveals New Webex Contact Center CCaaS Platform
bySheila McGee-Smith
Dec 8, 2020
1 Min Read
Mitel CEO Sets Sights on the Mid-Market
UCaaS
Mitel CEO Sets Sights on the Mid-MarketMitel CEO Sets Sights on the Mid-Market
byDave Michels
Dec 3, 2020
1 Min Read
Contact center scenario
Ccaas
AWS Makes 5 Major Amazon Connect AnnouncementsAWS Makes 5 Major Amazon Connect Announcements
bySheila McGee-Smith
Dec 1, 2020
1 Min Read
Illustration of cloud voice call
Sponsored Content
Why Your Contact Center Should Transition to SIP TrunkingWhy Your Contact Center Should Transition to SIP Trunking
Nov 2, 2020
1 Min Read
Illustration of magnet pulling customers, to show attracting customer experience
Sponsored Content
The Total Economic Impact of Cisco Webex Contact Center
The Total Economic Impact of Cisco Webex Contact Center
Nov 2, 2020
|
1 Min Read
3 CEO Keynotes, 1 Galvanized Market
Ccaas
3 CEO Keynotes, 1 Galvanized Market
3 CEO Keynotes, 1 Galvanized Market
Sep 29, 2020
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1 Min Read
bySheila McGee-Smith
Helpfully happy contact center agent
Sponsored Content
Infographic: Why Integrate Zoom Phone and Your Contact Center
Infographic: Why Integrate Zoom Phone and Your Contact Center
Sep 1, 2020
|
1 Min Read
Happy contact center agent
Sponsored Content
Infographic: Why Integrate Microsoft Teams and Your Contact Center
Infographic: Why Integrate Microsoft Teams and Your Contact Center
Sep 1, 2020
|
1 Min Read
Two clouds illustrating concept of cloud integration
Sponsored Content
Data Sheet: Five9's UC Integration with Microsoft Teams
Data Sheet: Five9's UC Integration with Microsoft Teams
Sep 1, 2020
|
1 Min Read
Two clouds showing concept of cloud integration
Sponsored Content
Data Sheet: Five9's UC Integration with Zoom Phone
Data Sheet: Five9's UC Integration with Zoom Phone
Sep 1, 2020
|
1 Min Read
Contact center agents
Ccaas
Amazon Connect & Enterprise Connect: Inextricably Linked
Amazon Connect & Enterprise Connect: Inextricably Linked
Aug 27, 2020
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1 Min Read
bySheila McGee-Smith
Depiction of multicloud
Ccaas
Genesys Engage Multicloud Architecture Through Eyes of NTT Exec
Genesys Engage Multicloud Architecture Through Eyes of NTT Exec
Aug 13, 2020
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1 Min Read
bySheila McGee-Smith
Rocket bursting through clouds
Ccaas
Talkdesk Announces Eye-Raising Series C Funding Round
Talkdesk Announces Eye-Raising Series C Funding Round
Jul 23, 2020
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1 Min Read
bySheila McGee-Smith
Illustration showing 211 and covid-19 virus
Ccaas
United Way Dials In to Programmable Contact Center
United Way Dials In to Programmable Contact Center
Jul 6, 2020
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1 Min Read
byBeth Schultz
4 Post-Pandemic Trends on the Rise
Customer Experience
4 Post-Pandemic Trends on the Rise
4 Post-Pandemic Trends on the Rise
Jun 14, 2020
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1 Min Read
byDave Michels
Let’s Talk IT Modernization and Cloud Expenses
Cloud Infrastructure
Let’s Talk IT Modernization and Cloud Expenses
Let’s Talk IT Modernization and Cloud Expenses
Jun 11, 2020
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1 Min Read
byGary Audin
Photo of contact center agent working from home
Ccaas
John Hancock Moves to Cloud Contact Center… Just in Time
John Hancock Moves to Cloud Contact Center… Just in Time
Jun 10, 2020
|
1 Min Read
bySheila McGee-Smith
Photo showing hand off of torch from one CEO to the next
Ccaas
Vonage CEO Masarek Steps Down, Dell Exec Takes on Role
Vonage CEO Masarek Steps Down, Dell Exec Takes on Role
Jun 8, 2020
|
1 Min Read
byZeus Kerravala
Return to the Office. Now What?
Customer Experience
Return to the Office. Now What?
Return to the Office. Now What?
Jun 2, 2020
|
1 Min Read
byMelissa Swartz
Business man
Ccaas
No Jitter Roll: CCaaS Integrations, UCaaS Updates
No Jitter Roll: CCaaS Integrations, UCaaS Updates
May 21, 2020
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1 Min Read
byDana Casielles
Contact Center Agents
Ccaas
How Do Your Call Center Metrics Compare?
How Do Your Call Center Metrics Compare?
May 21, 2020
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1 Min Read
byGary Audin
Cloud contact center
Ccaas
Genesys Users Share Cloud Contact Center Experiences
Genesys Users Share Cloud Contact Center Experiences
May 20, 2020
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1 Min Read
bySheila McGee-Smith
Photo illustration of man moving a needle
Ccaas
Moving the Needle with Contact Center Technology
Moving the Needle with Contact Center Technology
May 19, 2020
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1 Min Read
byChuck Vondra
desk phone
Workspace
Poly Gives a Glimpse into VVX Line
Poly Gives a Glimpse into VVX Line
May 17, 2020
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1 Min Read
byDarin Ward
Photo of contact center agent working from home
Sponsored Content
Setting Up a WFH Contact Center for Today & Tomorrow
Setting Up a WFH Contact Center for Today & Tomorrow
May 3, 2020
|
1 Min Read
byAnkush Gangwani, Tata Communications
Someone working from home and reading No Jitter
Ccaas
No Jitter Roll: New SD-WAN & CCaaS Offers
No Jitter Roll: New SD-WAN & CCaaS Offers
Apr 16, 2020
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1 Min Read
byRyan Daily
Photo of contact center agent working from home
Ccaas
Talkdesk Offers Trio of Options for At-Home Agents
Talkdesk Offers Trio of Options for At-Home Agents
Mar 30, 2020
|
1 Min Read
byZeus Kerravala
telephone with numbers
Ccaas
International DIDs: Key to CX Success Globally
International DIDs: Key to CX Success Globally
Mar 19, 2020
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1 Min Read
bySascha Mehlhase
CCaaS: Is it Delivering on Its Promises?
Ccaas
CCaaS: Is it Delivering on Its Promises?
CCaaS: Is it Delivering on Its Promises?
Feb 23, 2020
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1 Min Read
byCheryl Helm
No Jitter Roll: Contact Center Updates, UCaaS Numbers
Ccaas
No Jitter Roll: Contact Center Updates, UCaaS Numbers
No Jitter Roll: Contact Center Updates, UCaaS Numbers
Feb 20, 2020
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1 Min Read
byRyan Daily
Image of Puzzle Pieces Connecting
Ccaas
Five9 Acquires Virtual Observer, WFO Partner
Five9 Acquires Virtual Observer, WFO Partner
Feb 18, 2020
|
1 Min Read
bySheila McGee-Smith
Illustration called "Quiet Utopia"
Ccaas
Cloud Contact Centers: No Longer 'If,' but 'How'
Cloud Contact Centers: No Longer 'If,' but 'How'
Feb 3, 2020
|
1 Min Read
byNicolas De Kouchkovsky
logo in a gray background |
Customer Experience
How the Digital Era Is Redefining Customer Experience
How the Digital Era Is Redefining Customer Experience
Feb 2, 2020
|
1 Min Read
byJohn Finch

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

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How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
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