Data Sheet: Five9's UC Integration with Zoom PhoneData Sheet: Five9's UC Integration with Zoom Phone
Discover how to improve key contact center metrics and improve the customer experience by integrating the Five9 platform with Zoom Phone.
September 1, 2020
Sponsored by Five9
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The Five9 UC Integration with Zoom Phone enables Agent-Expert Consultation by connecting Five9 agents with Zoom Phone users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Zoom Phone consolidated directory on their desktop. Download this data sheet to learn: • How Five9 integrates with Zoom Phone • Why it’s important for agents to have access to the experts • What you can do to improve first contact resolution (FCR)
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