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July 26, 2024
NLX Journey provides AI-powered experience for travel and hospitality industry, Atomicwork integrates AI assistant with Teams, and Vonage announces new intelligent SIP capabilities.
July 25, 2024
Intelligent virtual agents (IVAs) can help transform customer experience but present a massive risk-reward. Do it wrong and those patients will go elsewhere.
July 26, 2024
Effective automation and CX really starts with understanding what your customers want – and topic modeling can unearth the real needs your customers have.
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![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
![Cognigy Logo](https://www.nojitter.com/sites/default/files/logo_cognig.png)
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...