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Happy worker
Employee Experience
Shifting the Conversation on Open OfficesShifting the Conversation on Open Offices

Beating employee negativism must be cooperative effort among IT, real estate/facilities, and HR leaders.

byBeth Schultz
Jul 11, 2019
|
3 Min Read
Open source word cloud
Network Technology
Open Source’s Role in UC & Networking on the RiseOpen Source’s Role in UC & Networking on the Rise
bySorell Slaymaker
Jul 11, 2019
3 Min Read
Talking heads
AI Voice
Conversational AI Is NowConversational AI Is Now
byGary Audin
Jul 11, 2019
3 Min Read
Flurry of email
Customer Experience
Twilio, Vonage Embrace EmailTwilio, Vonage Embrace Email
byBeth Schultz
Jul 10, 2019
3 Min Read
Communications workflow
Employee Experience
How CPaaS Improves Enterprise Communication ExperiencesHow CPaaS Improves Enterprise Communication Experiences
byPatrick Harper
Jul 10, 2019
4 Min Read
Team
AI Collaboration
Microsoft Teams Roars with 13 Million Daily Active Users!Microsoft Teams Roars with 13 Million Daily Active Users!
byKevin Kieller
Jul 10, 2019
2 Min Read
Whirl of data bits
Customer Experience
Harnessing Contact Center Data for Actionable Results
Harnessing Contact Center Data for Actionable Results
Jul 9, 2019
|
6 Min Read
byCheryl Helm
cybersecurity
Video Conferencing
Zoom Responds to Heat on Video-on Vulnerability
Zoom Responds to Heat on Video-on Vulnerability
Jul 9, 2019
|
6 Min Read
byBeth Schultz
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Data Management
June Redux – Perspectives From 4 Events
June Redux – Perspectives From 4 Events
Jul 8, 2019
|
8 Min Read
byJon Arnold
Hot aflame
Customer Experience
SBC Market On Fire: New Sales to Increase 60% by 2024
SBC Market On Fire: New Sales to Increase 60% by 2024
Jul 8, 2019
|
3 Min Read
byJohn Malone
Security
Sponsored Content
Protection 101: Why Your Business Needs an Ultra-Secure Collaboration Tool Now
Protection 101: Why Your Business Needs an Ultra-Secure Collaboration Tool Now
Jul 8, 2019
|
1 Min Read
Collaboration Squared's Video Window
Employee Experience
Evolving the Employee Experience
Evolving the Employee Experience
Jul 7, 2019
|
6 Min Read
byBeth Schultz
Balancing the tradeoffs
Telecommunication Technology
Are Open Source Active Path Testing Tools Viable for You?
Are Open Source Active Path Testing Tools Viable for You?
Jul 7, 2019
|
5 Min Read
byTerry Slattery
Data protection representative
Data Privacy
GDPR 102: Implementing the DPR Role
GDPR 102: Implementing the DPR Role
Jul 4, 2019
|
3 Min Read
byGary Audin
All hands accessibility
Telecommunication Technology
Making UC Accessible for All
Making UC Accessible for All
Jul 2, 2019
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5 Min Read
byDave Mailer
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Telecommunication Technology
Adapting Smartphone Sound Just for You
Adapting Smartphone Sound Just for You
Jul 2, 2019
|
2 Min Read
byDarin Ward
Cloud computing image
Workspace
Taming Teams: Where’s My Data?
Taming Teams: Where’s My Data?
Jul 1, 2019
|
5 Min Read
byKevin Kieller
Flex Summit event stage
Workspace
Flexible Work Has its Bright Side… and its Dark Side
Flexible Work Has its Bright Side… and its Dark Side
Jul 1, 2019
|
6 Min Read
byDave Michels
Image showing user focus
UCaaS
Taking a People-First Approach to Unified Communications
Taking a People-First Approach to Unified Communications
Jun 30, 2019
|
3 Min Read
byBrian Mahoney
Trail pointers
Workspace
Moving to Teams: Upgrade Paths, Untangled
Moving to Teams: Upgrade Paths, Untangled
Jun 30, 2019
|
8 Min Read
byKevin Kieller and Dino Caputo
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Contact Centers
No Jitter Roll: Five for Friday 2019-06-27
No Jitter Roll: Five for Friday 2019-06-27
Jun 27, 2019
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5 Min Read
byBeth Schultz
Image illustrating data protection representative
Data Privacy
GDPR 101: What’s a Data Protection Representative?
GDPR 101: What’s a Data Protection Representative?
Jun 27, 2019
|
4 Min Read
byGary Audin
Image of Brain deciphering terms
Cloud Infrastructure
Untangling Services, Microservices, Functions
Untangling Services, Microservices, Functions
Jun 26, 2019
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5 Min Read
byTom Nolle
Integration, APIs
Telecommunication Technology
What Role Will Integrations, APIs Play in the Evolution of UCC?
What Role Will Integrations, APIs Play in the Evolution of UCC?
Jun 26, 2019
|
6 Min Read
byTodd Carothers
Explosion
Video Conferencing
Video Innovations Keep Coming
Video Innovations Keep Coming
Jun 26, 2019
|
4 Min Read
byDave Michels
Aerial view of fire that destroyed Paradise, Calif., in November 2018
AI Voice
In Case of Fire… a Story About Restoring Voice Services
In Case of Fire… a Story About Restoring Voice Services
Jun 25, 2019
|
3 Min Read
byElizabeth (Beth) English
Snowfall
Network Technology
‘Snowflake’ Networks: Putting a Freeze on Automation
‘Snowflake’ Networks: Putting a Freeze on Automation
Jun 25, 2019
|
5 Min Read
byTerry Slattery
Highfive Conference Room
Sponsored Content
Can Your Video Conferencing System Connect with Mine?
Can Your Video Conferencing System Connect with Mine?
Jun 25, 2019
|
3 Min Read
byJoe Manuele
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Ccaas
8x8 CCaaS: Now a Stand-alone Service
8x8 CCaaS: Now a Stand-alone Service
Jun 24, 2019
|
3 Min Read
bySheila McGee-Smith
ice hockey puck
Customer Experience
Talkdesk Enables Chip-Shot Approach to ACD Migrations
Talkdesk Enables Chip-Shot Approach to ACD Migrations
Jun 24, 2019
|
4 Min Read
byZeus Kerravala
Image showing team all in
Workspace
Looking at the Psychology of Team Collaboration Adoption
Looking at the Psychology of Team Collaboration Adoption
Jun 24, 2019
|
5 Min Read
byMichael Finneran
Decoding Dialogflow image
Customer Experience
Decoding Dialogflow: Engagement Reach & Customer Journey
Decoding Dialogflow: Engagement Reach & Customer Journey
Jun 23, 2019
|
8 Min Read
byBrent Kelly
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UCaaS
Hosted VoIP Is About More Than Cost-Savings
Hosted VoIP Is About More Than Cost-Savings
Jun 23, 2019
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5 Min Read
byRobert Oscanyan
Wild West
AI Collaboration
Who Wins in the Wild West of UC?
Who Wins in the Wild West of UC?
Jun 23, 2019
|
5 Min Read
byJimmy Vaughan
CX Survey
Customer Experience
Take Our Survey: What's on Your Contact Center/CX Roadmap?
Take Our Survey: What's on Your Contact Center/CX Roadmap?
Jun 20, 2019
|
3 Min Read
byMichelle Burbick

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How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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