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Picture of Nvidia CEO and Misty, the chatbot
AI Voice
Nvidia Gets ‘Misty’ Over Conversational AINvidia Gets ‘Misty’ Over Conversational AI

GPU maker offers turnkey approach to homegrown conversational AI that promises more human-like interactions, demoed via raindrop-shaped chatbot named Misty.

byZeus Kerravala
May 20, 2020
|
4 Min Read
Illustration: remote working
Sponsored Content
UCaaS for Remote Work: Understanding the ChallengesUCaaS for Remote Work: Understanding the Challenges
byAnthony Cresci, Theta Lake
May 20, 2020
2 Min Read
5 Tips for Enabling WFH Basics
Customer Experience
5 Tips for Enabling WFH Basics5 Tips for Enabling WFH Basics
byJamshid Rezaei
May 19, 2020
4 Min Read
Photo illustration of man moving a needle
Ccaas
Moving the Needle with Contact Center TechnologyMoving the Needle with Contact Center Technology
byChuck Vondra
May 19, 2020
3 Min Read
Working with an omnichannel tool
Sponsored Content
Omnichannel Journeys: Testing More Important than EverOmnichannel Journeys: Testing More Important than Ever
byElizabeth Magill, Cyara
May 18, 2020
3 Min Read
An image of people working together
AI Collaboration
Communications Choices: Minimize, Maximize, or Optimize?Communications Choices: Minimize, Maximize, or Optimize?
byMarty Parker
May 18, 2020
7 Min Read
desk phone
Workspace
Poly Gives a Glimpse into VVX Line
Poly Gives a Glimpse into VVX Line
May 17, 2020
|
7 Min Read
byDarin Ward
unified communications
Telecommunication Technology
Next Steps for UC in the Enterprise
Next Steps for UC in the Enterprise
May 17, 2020
|
5 Min Read
byAndrew Gross
multigeneration workers
Customer Experience
Generational Hiring: A Moot Point In the Wake of COVID-19
Generational Hiring: A Moot Point In the Wake of COVID-19
May 14, 2020
|
4 Min Read
byMark Roberts
Working from home and reading No Jitter Roll
Contact Centers
No Jitter Roll: Acquisitions, Enhancements, Integrations
No Jitter Roll: Acquisitions, Enhancements, Integrations
May 14, 2020
|
5 Min Read
byRyan Daily
security
Telecommunication Technology
Develop Best Practices for IT Security and Privacy Laws
Develop Best Practices for IT Security and Privacy Laws
May 14, 2020
|
3 Min Read
byGary Audin
Digital Transformation
Cloud Infrastructure
Digital Transformation Requires Network Modification
Digital Transformation Requires Network Modification
May 13, 2020
|
4 Min Read
byZeus Kerravala
Image of the COVID-19 virus
Contact Centers
COVID-19: Latest News & Views
COVID-19: Latest News & Views
May 13, 2020
|
8 Min Read
byBeth Schultz
Someone using an app on a phone
Telecommunication Technology
Verizon One Talk Revisited
Verizon One Talk Revisited
May 13, 2020
|
5 Min Read
byMichael Finneran
A concept of deepfake videos
Data Governance
The Real Business Impacts of Deepfakes
The Real Business Impacts of Deepfakes
May 12, 2020
|
5 Min Read
byJ.R. Simmons
911 spelled in clouds
Telecommunication Technology
3 Ways to Improve E911 with the Cloud
3 Ways to Improve E911 with the Cloud
May 12, 2020
|
4 Min Read
byAl Castle
A business person with a cloud in hand
UCaaS
Avaya Breaks Out in Q2, Plenty of Work Still to Do
Avaya Breaks Out in Q2, Plenty of Work Still to Do
May 12, 2020
|
5 Min Read
byZeus Kerravala
CIO strategy planning
Workflow Automation
CIOs Dish on Doing the Job During & After Quarantine
CIOs Dish on Doing the Job During & After Quarantine
May 11, 2020
|
5 Min Read
byTom Brannen
A contact center agent working with a customer
Customer Experience
Five9 Uplevels Digital Engagement
Five9 Uplevels Digital Engagement
May 11, 2020
|
3 Min Read
bySheila McGee-Smith
Picture of smiley face rating
Customer Experience
Sangoma Highest in PBX Customer Satisfaction for 2020
Sangoma Highest in PBX Customer Satisfaction for 2020
May 10, 2020
|
4 Min Read
byJohn Malone
photo illustration showing cyber lockdown
Sponsored Content
Telecom Fraud: Refuse to Be a Victim
Telecom Fraud: Refuse to Be a Victim
May 10, 2020
|
2 Min Read
byRobert Benolo, Tata Communications
People working in a meeting room
Video Conferencing
Crestron Bridges the Videoconferencing Gap
Crestron Bridges the Videoconferencing Gap
May 10, 2020
|
4 Min Read
byRyan Daily
A telehealth appointment
Cloud Infrastructure
No Jitter Roll: Cloud Comms on the Frontlines
No Jitter Roll: Cloud Comms on the Frontlines
May 7, 2020
|
2 Min Read
byDana Casielles
Photo showing chatbot
Customer Experience
Boosting Contact Centers with Conversational AI (Part 2)
Boosting Contact Centers with Conversational AI (Part 2)
May 7, 2020
|
3 Min Read
byGary Audin
customer service
Customer Experience
Talkdesk Spotlights End-to-End Contact Center Platform
Talkdesk Spotlights End-to-End Contact Center Platform
May 6, 2020
|
2 Min Read
byDana Casielles
How to Shift Social Distancing to Digital Proximity
Workspace
How to Shift Social Distancing to Digital Proximity
How to Shift Social Distancing to Digital Proximity
May 6, 2020
|
5 Min Read
byZeus Kerravala
Photo of home worker
Sponsored Content
Rethinking ‘Business as Usual’ Post-Pandemic
Rethinking ‘Business as Usual’ Post-Pandemic
May 6, 2020
|
4 Min Read
byPeter Quinlan, Tata Communications
Making a business deal
Video Conferencing
Zoom Bolsters Security with Keybase Technology
Zoom Bolsters Security with Keybase Technology
May 6, 2020
|
2 Min Read
byRyan Daily
Illustration of cloud with numbers
Cloud Infrastructure
Considering Moving Telephony to the Cloud? Do the Math
Considering Moving Telephony to the Cloud? Do the Math
May 5, 2020
|
7 Min Read
byBobra S. Bush
RingCentral Integrates UC, Team Collaboration, Video
Cloud Infrastructure
RingCentral Integrates UC, Team Collaboration, Video
RingCentral Integrates UC, Team Collaboration, Video
May 5, 2020
|
3 Min Read
byDana Casielles
People working at home in an apartment building
Customer Experience
Contact Center: Game Plan for COVID-19, the New Normal
Contact Center: Game Plan for COVID-19, the New Normal
May 4, 2020
|
6 Min Read
byNicolas De Kouchkovsky
piggy bank
AI Voice
Navy Federal Banks on Speech Analytics
Navy Federal Banks on Speech Analytics
May 4, 2020
|
4 Min Read
byDana Casielles
Photo of contact center agent working from home
Sponsored Content
Setting Up a WFH Contact Center for Today & Tomorrow
Setting Up a WFH Contact Center for Today & Tomorrow
May 3, 2020
|
3 Min Read
byAnkush Gangwani, Tata Communications
Using the cloud to make a call
Cloud Infrastructure
3 Ways COVID-19 is Changing How We Look at Cloud Calling
3 Ways COVID-19 is Changing How We Look at Cloud Calling
May 3, 2020
|
4 Min Read
byPhil Edholm
Working from home
Network Technology
Does SD-WAN Have a Role in WFH?
Does SD-WAN Have a Role in WFH?
May 3, 2020
|
3 Min Read
byRyan Daily

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