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Data Governance
EC20 Innovation Showcase on Track… and Just in TimeEC20 Innovation Showcase on Track… and Just in Time

Assuring the security and privacy of communications and collaboration data is more important now than ever

byDave Michels
Jun 25, 2020
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4 Min Read
5G tech concept
Telecommunication Technology
How 5G Will Impact Cybersecurity, Drive Demand for SASEHow 5G Will Impact Cybersecurity, Drive Demand for SASE
byAmit Bareket
Jun 25, 2020
5 Min Read
Technology news on a tablet
AI Collaboration
No Jitter Roll: Return to Office, Verified SMSNo Jitter Roll: Return to Office, Verified SMS
byRyan Daily
Jun 25, 2020
4 Min Read
Crucial Tips for Reviewing UC, Contact Center Contracts
Cloud Infrastructure
Crucial Tips for Reviewing UC, Contact Center ContractsCrucial Tips for Reviewing UC, Contact Center Contracts
byGary Audin
Jun 25, 2020
4 Min Read
Photo of contact center agents
Customer Experience
Why Contact Centers Must Harness UCC for New NormalWhy Contact Centers Must Harness UCC for New Normal
byTodd Carothers
Jun 24, 2020
5 Min Read
Picture of guy in data center with broadband connections
Network Technology
TDM: It’s ‘Time to Decommission and Move’TDM: It’s ‘Time to Decommission and Move’
byMark Sheard & Jack Deal
Jun 24, 2020
5 Min Read
4 SIP Trunking Vendors Enterprises Prefer and Why
Customer Experience
4 SIP Trunking Vendors Enterprises Prefer and Why
4 SIP Trunking Vendors Enterprises Prefer and Why
Jun 24, 2020
|
5 Min Read
byJohn Malone
A network of different teams
Workspace
Slack Lets Multiple Enterprises in a Channel
Slack Lets Multiple Enterprises in a Channel
Jun 24, 2020
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1 Min Read
byRyan Daily
Advice to IT Leaders: Troubled Times Call for Resilience
AI Collaboration
Advice to IT Leaders: Troubled Times Call for Resilience
Advice to IT Leaders: Troubled Times Call for Resilience
Jun 23, 2020
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3 Min Read
byDana Casielles
Photo of man speaking to his smartphone
AI Voice
Automated Speech Recognition: On the Brink of Revolution
Automated Speech Recognition: On the Brink of Revolution
Jun 23, 2020
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5 Min Read
byBeth Schultz
Security and cloud communications
Cloud Infrastructure
Cisco Enters SASE Market on Its Own Terms
Cisco Enters SASE Market on Its Own Terms
Jun 23, 2020
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5 Min Read
byZeus Kerravala
Consultant
Cloud Infrastructure
Consulting for Cloud Services: The Why and How
Consulting for Cloud Services: The Why and How
Jun 23, 2020
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5 Min Read
byDennis Bell
Illustration of global, omnichannel contact center
Customer Experience
Journey: Why You Need to Know This CX Identity Innovator
Journey: Why You Need to Know This CX Identity Innovator
Jun 22, 2020
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9 Min Read
byBrent Kelly
Genesys Adds WEM Business Unit and New CMO
Workspace
Genesys Adds WEM Business Unit and New CMO
Genesys Adds WEM Business Unit and New CMO
Jun 22, 2020
|
3 Min Read
bySheila McGee-Smith
Working from home
Workspace
6 Tips for Preparing for Whatever Comes Next
6 Tips for Preparing for Whatever Comes Next
Jun 22, 2020
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3 Min Read
byRyan Daily
Contact center agent working from home
Customer Experience
Overcoming Remote Contact Center Agent Challenges
Overcoming Remote Contact Center Agent Challenges
Jun 21, 2020
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3 Min Read
byEric Krapf
The Whiteboard Goes Digital
Digital Workplace
The Whiteboard Goes Digital
The Whiteboard Goes Digital
Jun 21, 2020
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4 Min Read
byIrwin Lazar
Photo of woman wearing the Bose UC headphones
Data Governance
No Jitter Roll: Comms Security, Video Updates
No Jitter Roll: Comms Security, Video Updates
Jun 18, 2020
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4 Min Read
byBeth Schultz
Photo of working from home outside
Employee Experience
Lessons from an Old Hand at Remote Work
Lessons from an Old Hand at Remote Work
Jun 18, 2020
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4 Min Read
byGary Audin
Photo of somebody text messaging
Customer Experience
Let’s Welcome the New Kid on the Block: Verified SMS
Let’s Welcome the New Kid on the Block: Verified SMS
Jun 17, 2020
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3 Min Read
bySean Whitley
Photo of VoIP phone
Telecommunication Technology
VoIP User Beware: USF Contribution Factor Hits New High
VoIP User Beware: USF Contribution Factor Hits New High
Jun 17, 2020
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5 Min Read
byMartha Buyer
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Customer Experience
Assessing COVID-19’s Enduring Impacts on Contact Centers
Assessing COVID-19’s Enduring Impacts on Contact Centers
Jun 17, 2020
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4 Min Read
bySheila McGee-Smith
6 Reasons Companies Still Overspend on Telecom
Telecommunication Technology
6 Reasons Companies Still Overspend on Telecom
6 Reasons Companies Still Overspend on Telecom
Jun 16, 2020
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8 Min Read
byTim Proctor
Photo of Blue cloud and padlock on a computer
Cloud Infrastructure
Cloud Communications: 6 Questions to Ask on Security
Cloud Communications: 6 Questions to Ask on Security
Jun 16, 2020
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3 Min Read
byBeth Schultz
Photo of a videoconference
Video Conferencing
Age of Video Has Arrived, But Don’t Stop Now
Age of Video Has Arrived, But Don’t Stop Now
Jun 16, 2020
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2 Min Read
byEric Krapf
Businesswoman pressing face emoticon on the keyboard laptop
Sponsored Content
Agile Customer Experience: Get the Competitive Edge You Need
Agile Customer Experience: Get the Competitive Edge You Need
Jun 16, 2020
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2 Min Read
byDavid Wasserman, NICE
Cisco Updates Webex with Eye on Remote Work
Cloud Infrastructure
Cisco Updates Webex with Eye on Remote Work
Cisco Updates Webex with Eye on Remote Work
Jun 15, 2020
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4 Min Read
byDana Casielles
Illustration of young woman working from home, with cat
AI Collaboration
Work from Home: Budget, Collaboration Win for IT
Work from Home: Budget, Collaboration Win for IT
Jun 15, 2020
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2 Min Read
byEric Krapf
Illustration of paper airplanes showing leadership
AI Collaboration
Cisco Brings in Box Exec to Head Security, Apps Group
Cisco Brings in Box Exec to Head Security, Apps Group
Jun 15, 2020
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4 Min Read
byZeus Kerravala
Illustration of the universe
Telecommunication Technology
Goodbye Digital Transformation, Hello Digital Business
Goodbye Digital Transformation, Hello Digital Business
Jun 15, 2020
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5 Min Read
byNicolas De Kouchkovsky
4 Post-Pandemic Trends on the Rise
Customer Experience
4 Post-Pandemic Trends on the Rise
4 Post-Pandemic Trends on the Rise
Jun 14, 2020
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4 Min Read
byDave Michels
Illustration showing network automation
Network Technology
Network Automation: It’s Not Optional
Network Automation: It’s Not Optional
Jun 14, 2020
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3 Min Read
byTerry Slattery
Illustration of "bootcamp" sticky note on keyboard
UCaaS
EC Virtual Bootcamp: Live Today!
EC Virtual Bootcamp: Live Today!
Jun 14, 2020
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3 Min Read
byBeth Schultz
Why Resolving Net Neutrality Issues Continues to Matter
Telecommunication Technology
Why Resolving Net Neutrality Issues Continues to Matter
Why Resolving Net Neutrality Issues Continues to Matter
Jun 11, 2020
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5 Min Read
byMartha Buyer
Let’s Talk IT Modernization and Cloud Expenses
Cloud Infrastructure
Let’s Talk IT Modernization and Cloud Expenses
Let’s Talk IT Modernization and Cloud Expenses
Jun 11, 2020
|
4 Min Read
byGary Audin

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