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UCaaS Veteran Launches ‘Hyper-Communications’ Startup
UCaaS
UCaaS Veteran Launches ‘Hyper-Communications’ StartupUCaaS Veteran Launches ‘Hyper-Communications’ Startup

Looks to boost personal user experience by converging email, messaging, group chat, video meetings, and voice calling.

byDana Casielles
Jan 22, 2021
|
3 Min Read
Two people shaking hands
AI & Automation
Uniphore Acquires Video AI StartupUniphore Acquires Video AI Startup
byZeus Kerravala
Jan 21, 2021
5 Min Read
Data moving between multiple clouds
Ccaas
Multicloud Explained: Where the Real Power LiesMulticloud Explained: Where the Real Power Lies
byBeth Schultz
Jan 21, 2021
3 Min Read
Illustration of meeting scheduling
Workspace
WorkSpace Wednesday: End the Meeting MadnessWorkSpace Wednesday: End the Meeting Madness
byBeth Schultz
Jan 20, 2021
2 Min Read
Introducing Cloud Contact Center, Enterprise Style
Customer Experience
Introducing Cloud Contact Center, Enterprise StyleIntroducing Cloud Contact Center, Enterprise Style
bySheila McGee-Smith
Jan 20, 2021
5 Min Read
Are Supplier Ecosystems Your Weakest Cybersecurity Link?
Data Governance
Are Supplier Ecosystems Your Weakest Cybersecurity Link?Are Supplier Ecosystems Your Weakest Cybersecurity Link?
byScott Murphy
Jan 20, 2021
5 Min Read
Someone using a Microsoft Teams apps on their phone
Team Messaging
Microsoft Updates Teams for Frontline Workers
Microsoft Updates Teams for Frontline Workers
Jan 19, 2021
|
2 Min Read
byRyan Daily
One in-office businessman meeting virtually with remote colleagues
Hybrid
The Hybrid Workplace: New Opportunities for Collaboration 2021-01-19
The Hybrid Workplace: New Opportunities for Collaboration 2021-01-19
Jan 19, 2021
|
9 Min Read
byJon Arnold
Illustration showing "smart" contact center agent
Customer Experience
Talkdesk Extends AI Capabilities via AWS Partnership
Talkdesk Extends AI Capabilities via AWS Partnership
Jan 19, 2021
|
3 Min Read
byZeus Kerravala
Student Loan Servicer ECSI Finds Value in CCaaS
Ccaas
Student Loan Servicer ECSI Finds Value in CCaaS
Student Loan Servicer ECSI Finds Value in CCaaS
Jan 18, 2021
|
2 Min Read
byDana Casielles
No Jitter Roll: Video Collaboration; AWS CCI Partners
AI Collaboration
No Jitter Roll: Video Collaboration; AWS CCI Partners
No Jitter Roll: Video Collaboration; AWS CCI Partners
Jan 15, 2021
|
5 Min Read
byDana Casielles
AI illustration
Ccaas
What AI Will Really Do for the Contact Center
What AI Will Really Do for the Contact Center
Jan 15, 2021
|
3 Min Read
byEric Krapf
A voice call on a computer and phone
Video Conferencing
Zoom Phone: A Two-Year Retrospective
Zoom Phone: A Two-Year Retrospective
Jan 14, 2021
|
2 Min Read
byRyan Daily
Someone pressing a button with a cycle icon
Telecommunication Technology
Making Sense of Telecom Lifecycle Management
Making Sense of Telecom Lifecycle Management
Jan 14, 2021
|
6 Min Read
byDarin Ward
AWS Contact Center Intelligence Expands Globally
AI & Automation
AWS Contact Center Intelligence Expands Globally
AWS Contact Center Intelligence Expands Globally
Jan 13, 2021
|
4 Min Read
bySheila McGee-Smith
Pile of $100 bills
Workflow Automation
Looking to Cut IT/Telecom Costs in 2021 & Beyond?
Looking to Cut IT/Telecom Costs in 2021 & Beyond?
Jan 13, 2021
|
6 Min Read
byTim Proctor
Content Moderation at Work
Data Governance
Content Moderation at Work
Content Moderation at Work
Jan 12, 2021
|
7 Min Read
byDave Michels
Remote working
Workspace
Get Real About Return-to-Office Planning
Get Real About Return-to-Office Planning
Jan 12, 2021
|
4 Min Read
byAlan Shen
network futuristic interface online Wi-Fi connection
Network Technology
Can You Duplicate the Wi-Fi Business Model?
Can You Duplicate the Wi-Fi Business Model?
Jan 12, 2021
|
9 Min Read
byMichael Finneran
Digital, cloud-based work
Sponsored Content
Digitalization & Cloudification: Being Prepared for What Comes Next
Digitalization & Cloudification: Being Prepared for What Comes Next
Jan 11, 2021
|
1 Min Read
Cloud technology montage
Cloud Infrastructure
How Well Do You Know Your Communications?
How Well Do You Know Your Communications?
Jan 11, 2021
|
2 Min Read
byEric Krapf
A graphic on technology and regulation
Data Governance
Does the UC Industry Need More Privacy Regulation?
Does the UC Industry Need More Privacy Regulation?
Jan 11, 2021
|
5 Min Read
byPhil Edholm
No Jitter Roll: Slack Outage; Cloud Integrations
Cloud Infrastructure
No Jitter Roll: Slack Outage; Cloud Integrations
No Jitter Roll: Slack Outage; Cloud Integrations
Jan 8, 2021
|
2 Min Read
byDana Casielles
Smiling businesswoman on the phone
Cloud Infrastructure
Quelling Voice Quality Concerns
Quelling Voice Quality Concerns
Jan 8, 2021
|
2 Min Read
byBeth Schultz
Picture of first day on the job
Digital Workplace
Agent Onboarding: A New Strategy for the Remote Worker
Agent Onboarding: A New Strategy for the Remote Worker
Jan 7, 2021
|
4 Min Read
byFrances Horner
EmployBridge Puts Contact Center AI to Work
AI & Automation
EmployBridge Puts Contact Center AI to Work
EmployBridge Puts Contact Center AI to Work
Jan 7, 2021
|
2 Min Read
byDana Casielles
A businessman holding a light bulb
Workspace
WorkSpace Wednesday: Rethinking Work (and Spaces) in 2021
WorkSpace Wednesday: Rethinking Work (and Spaces) in 2021
Jan 6, 2021
|
3 Min Read
byRyan Daily
5 Industry Trends That Continue to Heighten
Customer Experience
5 Industry Trends That Continue to Heighten
5 Industry Trends That Continue to Heighten
Jan 6, 2021
|
4 Min Read
byMila D'Antonio
Cloud Case Study: When Changing Providers Can Be Good
Cloud Infrastructure
Cloud Case Study: When Changing Providers Can Be Good
Cloud Case Study: When Changing Providers Can Be Good
Jan 6, 2021
|
6 Min Read
byDenise Munro
IT Hero Award logo
Contact Centers
Calling All IT Heroes
Calling All IT Heroes
Jan 5, 2021
|
3 Min Read
byBeth Schultz
Reflections on UCaaS and CCaaS, Looking Forward
UCaaS
Reflections on UCaaS and CCaaS, Looking Forward
Reflections on UCaaS and CCaaS, Looking Forward
Jan 5, 2021
|
6 Min Read
byBlair Pleasant
4 Tips to Reduce Network MTTR
Network Technology
4 Tips to Reduce Network MTTR
4 Tips to Reduce Network MTTR
Jan 5, 2021
|
4 Min Read
byTerry Slattery
Employee experience illustration
Employee Experience
Will 2021 Be the Year of Employee Experience?
Will 2021 Be the Year of Employee Experience?
Jan 4, 2021
|
3 Min Read
byEric Krapf
Picture saying "2021 loading"
Cloud Infrastructure
Looking Back on a Terrible Year
Looking Back on a Terrible Year
Dec 31, 2020
|
2 Min Read
byEric Krapf
IT Equipment Inventory: The Most Critical Pillar
Telecommunication Technology
IT Equipment Inventory: The Most Critical Pillar
IT Equipment Inventory: The Most Critical Pillar
Dec 30, 2020
|
5 Min Read
byJane Laino

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