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8x8: Verma Out as CEO, Sipes In
UCaaS
8x8: Verma Out as CEO, Sipes In8x8: Verma Out as CEO, Sipes In

UCaaS executive shake-ups continue as providers struggle to find footing against competitors like Zoom and Microsoft.

byDana Casielles
Dec 10, 2020
|
3 Min Read
A laptop with a cloud icon on it
Cloud Infrastructure
Pexip Offers Private Cloud Video OptionPexip Offers Private Cloud Video Option
byRyan Daily
Dec 10, 2020
1 Min Read
How to Manage Interface Packet Loss Thresholds
Network Technology
How to Manage Interface Packet Loss ThresholdsHow to Manage Interface Packet Loss Thresholds
byTerry Slattery
Dec 10, 2020
5 Min Read
Biden Administration FCC Policy Priorities: A Look Ahead
Contact Centers
Biden Administration FCC Policy Priorities: A Look AheadBiden Administration FCC Policy Priorities: A Look Ahead
byMartha Buyer
Dec 10, 2020
4 Min Read
Number collage
Workspace
WorkSpace Wednesday: Today’s Workplace by the NumbersWorkSpace Wednesday: Today’s Workplace by the Numbers
byBeth Schultz
Dec 9, 2020
2 Min Read
Jeetu Patel, on stage at Cisco event
AI Collaboration
The ‘New’ Webex: Cisco Loads Up Features & FunctionalityThe ‘New’ Webex: Cisco Loads Up Features & Functionality
byZeus Kerravala
Dec 9, 2020
5 Min Read
Protect Your Organization From Ransomware Attacks
Data Governance
Protect Your Organization From Ransomware Attacks
Protect Your Organization From Ransomware Attacks
Dec 9, 2020
|
4 Min Read
byAnca Pop-Charles
Your Backyard, Your Office: Rethinking WFH Space
Workspace
Your Backyard, Your Office: Rethinking WFH Space
Your Backyard, Your Office: Rethinking WFH Space
Dec 9, 2020
|
4 Min Read
byDana Casielles
Bots flying about a user desktop
Sponsored Content
RPA: Don’t Fall Behind
RPA: Don’t Fall Behind
Dec 9, 2020
|
2 Min Read
byOded Karev, NICE
5 pillars of Cisco's new Webex Contact Center
Ccaas
Cisco Reveals New Webex Contact Center CCaaS Platform
Cisco Reveals New Webex Contact Center CCaaS Platform
Dec 8, 2020
|
6 Min Read
bySheila McGee-Smith
A giant light bulb with an AI brain in it
AI Voice
A Better Way to Do AI: Focus on the Big Problems
A Better Way to Do AI: Focus on the Big Problems
Dec 8, 2020
|
7 Min Read
byJon Arnold
Illustration showing people interactions
Customer Experience
Cisco Buys CX, Meeting Tool Vendors
Cisco Buys CX, Meeting Tool Vendors
Dec 7, 2020
|
5 Min Read
byZeus Kerravala
Businessman with time ticking down on stopwatch
Customer Experience
Defining Contact Center Success During Crises
Defining Contact Center Success During Crises
Dec 7, 2020
|
3 Min Read
byEric Krapf
Someone tapping a phone screen
Employee Experience
In and Out, The Threat is All About
In and Out, The Threat is All About
Dec 7, 2020
|
4 Min Read
byTodd Carothers
No Jitter Roll: ASR & Voice Partnership; Enterprise A/V
UCaaS
No Jitter Roll: ASR & Voice Partnership; Enterprise A/V
No Jitter Roll: ASR & Voice Partnership; Enterprise A/V
Dec 4, 2020
|
2 Min Read
byDana Casielles
A business person holding a cloud
Team Messaging
RingCentral Rings Up Vodafone for a Partnership
RingCentral Rings Up Vodafone for a Partnership
Dec 4, 2020
|
4 Min Read
byZeus Kerravala
An IoT image
Telecommunication Technology
Preparing for IoT Laws in 2021
Preparing for IoT Laws in 2021
Dec 4, 2020
|
2 Min Read
byGary Audin
Someone pressing a virtual meeting button
Video Conferencing
Don’t Touch That Meeting Join!
Don’t Touch That Meeting Join!
Dec 3, 2020
|
11 Min Read
byBrent Kelly
Mitel CEO Sets Sights on the Mid-Market
UCaaS
Mitel CEO Sets Sights on the Mid-Market
Mitel CEO Sets Sights on the Mid-Market
Dec 3, 2020
|
12 Min Read
byDave Michels
At the crossroads of 2020 and 2021
Telecommunication Technology
Looking Back at 2020’s Biggest UC Tech Predictions
Looking Back at 2020’s Biggest UC Tech Predictions
Dec 3, 2020
|
5 Min Read
byDave Mailer
Someone using Microsoft Teams on their phone
AI Collaboration
Microsoft Streamlines Teams Calling, Enhances Capabilities
Microsoft Streamlines Teams Calling, Enhances Capabilities
Dec 2, 2020
|
2 Min Read
byRyan Daily
Businessmen playing the "long game"
Team Messaging
Salesforce Pays Premium for Slack: Long Game in Play?
Salesforce Pays Premium for Slack: Long Game in Play?
Dec 2, 2020
|
4 Min Read
byZeus Kerravala
Salesforce logo
CRM
Salesforce & Slack from a CRM Perspective
Salesforce & Slack from a CRM Perspective
Dec 2, 2020
|
2 Min Read
bySheila McGee-Smith
Salesforce Service Cloud Workforce Engagement agent interface
CRM
Why Salesforce Is Entering the Workforce Management Market
Why Salesforce Is Entering the Workforce Management Market
Dec 2, 2020
|
5 Min Read
bySheila McGee-Smith
Businessmen shaking hands
AI Collaboration
Salesforce Buys Slack: Now What?
Salesforce Buys Slack: Now What?
Dec 1, 2020
|
3 Min Read
byIrwin Lazar
Contact center scenario
Ccaas
AWS Makes 5 Major Amazon Connect Announcements
AWS Makes 5 Major Amazon Connect Announcements
Dec 1, 2020
|
6 Min Read
bySheila McGee-Smith
A smartphone with a Google logo on the screen
Telecommunication Technology
Can Google Voice Serve an Enterprise? (Part 2 of 2)
Can Google Voice Serve an Enterprise? (Part 2 of 2)
Dec 1, 2020
|
8 Min Read
byDarin Ward
Picture of a cell tower
Telecommunication Technology
Cellular Innovation: Do Carriers Have the Will?
Cellular Innovation: Do Carriers Have the Will?
Dec 1, 2020
|
11 Min Read
byMichael Finneran
Drawing of edge computing diagram
Network Technology
Deciphering Edge Computing
Deciphering Edge Computing
Nov 30, 2020
|
5 Min Read
byTom Nolle
3 Factors to Consider When Picking a SIP Trunking Provider
Sponsored Content
3 Factors to Consider When Picking a SIP Trunking Provider
3 Factors to Consider When Picking a SIP Trunking Provider
Nov 30, 2020
|
2 Min Read
byArvind Rangarajan, Twilio
2021: 5 Collaboration Technology and Market Predictions
Workspace
2021: 5 Collaboration Technology and Market Predictions
2021: 5 Collaboration Technology and Market Predictions
Nov 30, 2020
|
4 Min Read
byIrwin Lazar
Women wearing VR headsets
Video Conferencing
What Comes After Video?
What Comes After Video?
Nov 27, 2020
|
3 Min Read
byEric Krapf
Information Sharing: Smart Move?
Data Governance
Information Sharing: Smart Move?
Information Sharing: Smart Move?
Nov 27, 2020
|
4 Min Read
byGary Audin
Return to the Office for Collaboration's Sake?
AI Collaboration
Return to the Office for Collaboration's Sake?
Return to the Office for Collaboration's Sake?
Nov 25, 2020
|
2 Min Read
byBeth Schultz
M&A concept art
Team Messaging
Salesforce to Acquire Slack?
Salesforce to Acquire Slack?
Nov 25, 2020
|
2 Min Read
byBeth Schultz

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Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Talkdesk Delivers for Vertical Industries
Ccaas
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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