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A graphic showing tech automation
Sponsored Content
Improving the Customer Experience with AutomationImproving the Customer Experience with Automation

New AI technologies can connect disparate systems, streamline workflow processes and boost customer experience.

Nov 10, 2021
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1 Min Read
Designing IVRs to Optimize, Automate and Scale CX
Sponsored Content
Designing IVRs to Optimize, Automate and Scale CXDesigning IVRs to Optimize, Automate and Scale CX
byMilos Cosic, AWS
Nov 10, 2021
2 Min Read
Wireless Networking for the Metaverse
Network Technology
Wireless Networking for the MetaverseWireless Networking for the Metaverse
byMichael Finneran
Nov 9, 2021
9 Min Read
A person monitoring a network
UCaaS
Zscaler Moves Into UCaaS MonitoringZscaler Moves Into UCaaS Monitoring
byZeus Kerravala
Nov 9, 2021
5 Min Read
Someone rating customer service
Sponsored Content
The ROI of Operationalizing Data To Boost Customer Success ResultsThe ROI of Operationalizing Data To Boost Customer Success Results
Nov 9, 2021
1 Min Read
Humans are Hard-Wired to Take the Path of Least Resistance
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Humans are Hard-Wired to Take the Path of Least ResistanceHumans are Hard-Wired to Take the Path of Least Resistance
byArvind Vimal David, NVT Phybridge
Nov 9, 2021
2 Min Read
How to Evaluate High-Quality Personal Devices
Video Conferencing
How to Evaluate High-Quality Personal Devices
How to Evaluate High-Quality Personal Devices
Nov 8, 2021
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4 Min Read
byIrwin Lazar
Microsoft Viva interface
Employee Experience
Microsoft Shares EXP Vision, Goes GA With Viva Suite
Microsoft Shares EXP Vision, Goes GA With Viva Suite
Nov 8, 2021
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4 Min Read
byRyan Daily
No Jitter Roll: Microsoft Ignite Revelations, Teams Room Solutions
Team Messaging
No Jitter Roll: Microsoft Ignite Revelations, Teams Room Solutions
No Jitter Roll: Microsoft Ignite Revelations, Teams Room Solutions
Nov 5, 2021
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6 Min Read
byDana Casielles
Evolving IT to Meet the Hybrid Work Challenge
Hybrid
Evolving IT to Meet the Hybrid Work Challenge
Evolving IT to Meet the Hybrid Work Challenge
Nov 5, 2021
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3 Min Read
byEric Krapf
Leveling Up Your Communications with Teams
Sponsored Content
Leveling Up Your Communications with Teams
Leveling Up Your Communications with Teams
Nov 5, 2021
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2 Min Read
byMatthew Feeley, Netrix
Microsoft Loops Collaborative Tasks into Productivity Apps
Workspace
Microsoft Loops Collaborative Tasks into Productivity Apps
Microsoft Loops Collaborative Tasks into Productivity Apps
Nov 4, 2021
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3 Min Read
byBeth Schultz
President Biden’s FCC Appointees Could Shape Future Internet Access
Data Governance
President Biden’s FCC Appointees Could Shape Future Internet Access
President Biden’s FCC Appointees Could Shape Future Internet Access
Nov 4, 2021
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5 Min Read
byMartha Buyer
UCC and Contact Center Solutions: Out with the Old, In with the New
Customer Experience
UCC and Contact Center Solutions: Out with the Old, In with the New
UCC and Contact Center Solutions: Out with the Old, In with the New
Nov 3, 2021
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7 Min Read
byElizabeth (Beth) English
A virtual avatar in a meeting
Workspace
Ignite Insight: Bringing Your Inauthentic Self to Work
Ignite Insight: Bringing Your Inauthentic Self to Work
Nov 3, 2021
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4 Min Read
byKevin Kieller
4 Organizations Tap Amazon Connect to Eliminate Friction
Sponsored Content
4 Organizations Tap Amazon Connect to Eliminate Friction
4 Organizations Tap Amazon Connect to Eliminate Friction
Nov 3, 2021
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5 Min Read
byAngela Krisinger, AWS
Contact Centers: Succeeding Amidst The Great Resignation 2021
Customer Experience
Contact Centers: Succeeding Amidst The Great Resignation 2021
Contact Centers: Succeeding Amidst The Great Resignation 2021
Nov 2, 2021
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4 Min Read
bySheila McGee-Smith
A screen for Microsoft Loop
Workspace
Microsoft Ignite 2021: Teams Extends Meeting Capabilities, Workflows
Microsoft Ignite 2021: Teams Extends Meeting Capabilities, Workflows
Nov 2, 2021
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6 Min Read
byRyan Daily
Horizons, Holograms, and Headsets: What’s Next in VR/AR
AI Collaboration
Horizons, Holograms, and Headsets: What’s Next in VR/AR
Horizons, Holograms, and Headsets: What’s Next in VR/AR
Nov 2, 2021
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5 Min Read
byTom Brannen
Monday.com Centralizes Communication & Collaboration
AI Collaboration
Monday.com Centralizes Communication & Collaboration
Monday.com Centralizes Communication & Collaboration
Nov 1, 2021
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3 Min Read
byDana Casielles
Ignite Insight: 4 Themes to Expect at Microsoft’s 2021 Event
Telecommunication Technology
Ignite Insight: 4 Themes to Expect at Microsoft’s 2021 Event
Ignite Insight: 4 Themes to Expect at Microsoft’s 2021 Event
Nov 1, 2021
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6 Min Read
byKevin Kieller
California State University Taps Celona For Private 5G LAN
Network Technology
California State University Taps Celona For Private 5G LAN
California State University Taps Celona For Private 5G LAN
Nov 1, 2021
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3 Min Read
byZeus Kerravala
A contact center agent working
Sponsored Content
Microsoft Teams: Leveling Up Your Communications Step by Step
Microsoft Teams: Leveling Up Your Communications Step by Step
Nov 1, 2021
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1 Min Read
Microsoft Teams Will Be Native in Windows 11 Operating System
Workspace
Microsoft Teams Will Be Native in Windows 11 Operating System
Microsoft Teams Will Be Native in Windows 11 Operating System
Nov 1, 2021
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4 Min Read
byBrent Kelly
A Genesys ad
Sponsored Content
Global Research Report: The State of Customer Experience
Global Research Report: The State of Customer Experience
Nov 1, 2021
|
1 Min Read
No Jitter Roll: Zoom Enhancements, Fuze Platform Updates
AI Collaboration
No Jitter Roll: Zoom Enhancements, Fuze Platform Updates
No Jitter Roll: Zoom Enhancements, Fuze Platform Updates
Oct 29, 2021
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4 Min Read
byDana Casielles
A network graphic
Workspace
Let’s Talk Interoperability … Again
Let’s Talk Interoperability … Again
Oct 29, 2021
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3 Min Read
byEric Krapf
Workforce Management Is the Great CX and EX Equalizer
Customer Experience
Workforce Management Is the Great CX and EX Equalizer
Workforce Management Is the Great CX and EX Equalizer
Oct 28, 2021
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3 Min Read
byJuanita Coley
Enterprise CPaaS Buyer’s Guide: Factors to Consider
Sponsored Content
Enterprise CPaaS Buyer’s Guide: Factors to Consider
Enterprise CPaaS Buyer’s Guide: Factors to Consider
Oct 28, 2021
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4 Min Read
byBrian Heikes - imimobile
Tapping Into the Value of Employee Engagement
Employee Experience
Tapping Into the Value of Employee Engagement
Tapping Into the Value of Employee Engagement
Oct 27, 2021
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4 Min Read
byFrances Horner
Beyond CX – Soft Skills Training in a Virtual/Hybrid World
Customer Experience
Beyond CX – Soft Skills Training in a Virtual/Hybrid World
Beyond CX – Soft Skills Training in a Virtual/Hybrid World
Oct 26, 2021
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7 Min Read
byBlair Pleasant
Workers collaborating with Cisco whiteboard
Workspace
Cisco Loads Webex Up With New Innovations
Cisco Loads Webex Up With New Innovations
Oct 26, 2021
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5 Min Read
byZeus Kerravala
A marketing team collaborating
Customer Experience
Twilio Takes on Marketing
Twilio Takes on Marketing
Oct 26, 2021
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5 Min Read
bySheila McGee-Smith
Future-Proof Your Communication Platform
Sponsored Content
Future-Proof Your Communication Platform
Future-Proof Your Communication Platform
Oct 26, 2021
|
3 Min Read
byArvind Rangarajan, Twilio
The ‘Enterprise Customer Experience’ Market Is Taking Shape
Customer Experience
The ‘Enterprise Customer Experience’ Market Is Taking Shape
The ‘Enterprise Customer Experience’ Market Is Taking Shape
Oct 25, 2021
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3 Min Read
byMila D'Antonio

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