Microsoft Teams: Leveling Up Your Communications Step by StepMicrosoft Teams: Leveling Up Your Communications Step by Step
Microsoft Teams has become a business-critical hub for meetings, chat, and content collaboration. Netrix shares some best practices for integrating contact center operations.
November 1, 2021
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At many enterprises, Microsoft Teams has become a business-critical hub for meetings, chat, and content collaboration. Many enterprises are exploring how to customize it to their needs. Adding in voice calling is often a first step, with contact center integration a natural follow-on. But there are some choices to be made when integrating contact centers into Teams. Read the full whitepaper sponsored by Netrix to learn more:
What the fundamentals of the Teams Phone System are.
How enterprises can determine how they want to connect their Teams phone system to the public switched telephone network (PSTN).
The three different ways enterprises can add contact centers into Teams.
