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Unified Communications.","articleBodyJsonSummary","normal","paidGating",{"_718":24,"_719":720},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":724,"_168":725,"_153":730,"_155":730,"_158":731,"_710":732,"_160":152,"_161":712,"_163":152,"_156":733,"_714":152,"_178":715,"_164":247,"_165":248,"_176":193,"_716":734,"_721":722},{"_149":152,"_151":152},[726],{"_52":727,"_172":728,"_174":729,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","More Cisco, Avaya, Nortel Vulnerabilities Named","/ucaas/more-cisco-avaya-nortel-vulnerabilities-named",{},"VOIPShield has released a new raft of vulnerabilities that it found in IP telephony systems from Cisco, Avaya and Nortel (announcement here ; vulnerability details here ). Unlike its previous such announcement, VOIPShield has this time coordinated the release with the affected vendors, avoiding the criticism it faced the last time, when VOIPShield went public with the vulnerabilities before the affected vendors could address all of them.",{"_718":24,"_719":735},[],{"_166":167,"_147":737,"_168":738,"_153":740,"_155":740,"_158":741,"_710":742,"_160":152,"_161":712,"_163":152,"_156":743,"_714":152,"_178":715,"_164":142,"_165":143,"_176":744,"_716":745,"_721":722},{"_149":152,"_151":152},[739],{"_52":727,"_172":728,"_174":729,"_707":152},"New Feature: Mobile Unified Communications","/workflow-automation/new-feature-mobile-unified-communications",{},"We've got a new feature in the right-hand column by Bob Emmerson, our Europe-based correspondent, on Mobile UC. Bob's Euro-centric perspective is useful when it comes to this issue, because, as he notes, European 3G celllular networks are more broadly deployed than their U.S. counterparts, and so we therefore have a little better idea of how they can support Unified Communications.",1,{"_718":24,"_719":746},[],{"_166":167,"_147":748,"_168":749,"_153":754,"_155":754,"_158":755,"_710":756,"_160":152,"_161":712,"_163":152,"_156":757,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":758,"_721":722},{"_149":152,"_151":152},[750],{"_52":751,"_172":752,"_174":753,"_707":152},"Matt Brunk","/author/matt-brunk","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd46cf0f6729072ec/673c5ffe08af77acbb54de84/MattBrunk-60x74_2.jpg","Hospitality Via Wired Phones","/telecommunication-technology/hospitality-via-wired-phones",{},"One area where IP telephony has the potential to make a clear impact is in the hospitality industry; most vendors have a solution or set of solutions for this market. One example is Avaya's new SIP iPhones from Teledex, which let hotel guests experience visuals, which hoteliers should appreciate. Adding the visual to the phone isn't just cool, but it provides interlinks to the hotel's services, moving hotels beyond selling rooms at rack rates, beyond just staying competitive, and to potentially greater profitability by adding all the trimmings offered by the hotel and surrounding area of interest to their guests.",{"_718":24,"_719":759},[],{"_166":167,"_147":761,"_168":762,"_153":764,"_155":764,"_158":765,"_710":766,"_160":152,"_161":767,"_163":152,"_156":768,"_714":152,"_178":715,"_164":242,"_165":243,"_176":193,"_716":769,"_721":722},{"_149":152,"_151":152},[763],{"_52":727,"_172":728,"_174":729,"_707":152},"What's Really Hot in UC","/digital-workplace/what-s-really-hot-in-uc",{},"Jun 25, 2008","Marty Parker and Fred Knight have had an interesting back-and-forth on the issue of whether users are confused about the value of Unified Communications, whether they're deploying UC, and generally how big a deal UC is *today*. Marty is bullish; Fred more skeptical.",{"_718":24,"_719":770},[],{"_166":167,"_147":772,"_168":773,"_153":775,"_155":775,"_158":776,"_710":777,"_160":152,"_161":767,"_163":152,"_156":778,"_714":152,"_178":715,"_164":322,"_165":323,"_176":779,"_716":780,"_721":722},{"_149":152,"_151":152},[774],{"_52":727,"_172":728,"_174":729,"_707":152},"UI Prototyping in the Contact Center","/contact-centers/ui-prototyping-in-the-contact-center",{},"_This post was written by Jason Alley , lead consultant at Vanguard Communications._ UI prototyping is critical for contact centers implementing new agent desktop technology. This posting will review why prototyping is important, why it is often overlooked in the contact center, and what steps can be taken to facilitate effective prototyping.",16,{"_718":24,"_719":781},[],{"_166":167,"_147":783,"_168":784,"_153":789,"_155":789,"_158":790,"_710":791,"_160":152,"_161":792,"_163":152,"_156":793,"_714":152,"_178":715,"_164":330,"_165":331,"_176":307,"_716":794,"_721":722},{"_149":152,"_151":152},[785],{"_52":786,"_172":787,"_174":788,"_707":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","How Will Carrier VoIP Trends Impact Enterprise VoIP and UC?","/customer-experience/how-will-carrier-voip-trends-impact-enterprise-voip-and-uc-",{},"Jun 24, 2008","Enterprise voice and unified communications planning has to consider an important reality: there are a lot more people outside the enterprise than inside, and those people include important customers and suppliers. Reaching those users demands reliance on public communications facilities, and that means that trends in carrier voice and other collaborative services will impact enterprise VoIP and UC planning.",{"_718":24,"_719":795},[],{"_166":167,"_147":797,"_168":798,"_153":803,"_155":803,"_158":804,"_710":805,"_160":152,"_161":806,"_163":152,"_156":807,"_714":152,"_178":715,"_164":195,"_165":196,"_176":240,"_716":808,"_721":722},{"_149":152,"_151":152},[799],{"_52":800,"_172":801,"_174":802,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Siemens Enterprise Communications - Still Moving Forward","/infrastructure/siemens-enterprise-communications-still-moving-forward",{},"Jun 23, 2008","While thousands of people were in Vienna last week for the Euro 2008 games (soccer, football, whatever you call it), some of us were there for Siemens Enterprise Communications' Global Analyst Conference. The location was amazing, the pastries to die for, and I now have a new appreciation of Austrian wine. But the focus of the trip was to hear Siemens Enterprise Communications (SEN) discuss its progress to date, how it's moving forward, and how it will succeed. And despite the many (too many) questions about the company's future vis a vis a merger and/or acquisition plans, there is no new news to report - as Brian Riggs reported, all SEN would say is that they are \"In advanced stages of talks with potential partners\" (emphasizing the plural \"partners\").",{"_718":24,"_719":809},[],{"_166":167,"_147":811,"_168":812,"_153":817,"_155":817,"_158":818,"_710":819,"_160":152,"_161":806,"_163":152,"_156":820,"_714":152,"_178":715,"_164":256,"_165":257,"_176":240,"_716":821,"_721":722},{"_149":152,"_151":152},[813],{"_52":814,"_172":815,"_174":816,"_707":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","Bandwidth Design for Telepresence","/video-conferencing/bandwidth-design-for-telepresence",{},"My last blog discussed using an overlay versus using a converged network for telepresence. For either approach, the next step is to analyze the bandwidth demand of the telepresence and determine which links of the network are required to support that demand. Telepresence is a bandwidth-hungry application, so getting this right is critical to supporting high-quality video interactions.",{"_718":24,"_719":822},[],{"_166":167,"_147":824,"_168":825,"_153":830,"_155":830,"_158":831,"_710":832,"_160":152,"_161":833,"_163":152,"_156":834,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":835,"_721":722},{"_149":152,"_151":152},[826],{"_52":827,"_172":828,"_174":829,"_707":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","Can iPhone 3G Play in the Enterprise?","/telecommunication-technology/can-iphone-3g-play-in-the-enterprise-",{},"Jun 22, 2008","Now that Apple has introduced a more functional and enterprise-friendly iPhone 3G, we now face the question of whether this is the mobile device that finally gets Apple into the enterprise market. The new iPhone does address some of the shortcomings of the original, but is this a true enterprise device or a consumer gadget with some enterprise trappings? Having looked over the specs, I go with the latter assessment: it's a consumer Web surfing gadget.",{"_718":24,"_719":836},[],{"_166":167,"_147":838,"_168":839,"_153":841,"_155":841,"_158":842,"_710":843,"_160":152,"_161":833,"_163":152,"_156":844,"_714":152,"_178":715,"_164":206,"_165":207,"_176":193,"_716":845,"_721":722},{"_149":152,"_151":152},[840],{"_52":751,"_172":752,"_174":753,"_707":152},"Test Driving Hosted Asterisk","/telecommunication-technology/test-driving-hosted-asterisk",{},"First the disclaimers. Hosted Asterisk , IMHO is something to consider only if you are SOHO or very small businesses that don't have capital for either a TDM key-system, small Hybrid or low end IP-PBX and even then, you'd better know exactly what you are getting into. First impressions and attitude are everything. Never, regardless of how small or big you are, ever, put your dial tone on the line and get into that \"we are committed\" way of thinking if too many indicators or red flags sound off. You will likely have a bad experience that will stick in the users' minds for a long time afterwards even if you are successful, and usually you're just more accepting because you bought off on the concept.",{"_718":24,"_719":846},[],{"_166":167,"_147":848,"_168":849,"_153":851,"_155":851,"_158":852,"_710":853,"_160":152,"_161":854,"_163":152,"_156":855,"_714":152,"_178":715,"_164":322,"_165":323,"_176":227,"_716":856,"_721":722},{"_149":152,"_151":152},[850],{"_52":800,"_172":801,"_174":802,"_707":152},"New UC Market Study - Finally Finished!","/contact-centers/new-uc-market-study-finally-finished-",{},"Jun 20, 2008","After months and months of research, I've finally completed and released my new UC market study, creatively called \"Unified Communications 2007-2012\" - chock full of market numbers and forecasts, vendor profiles, information on what UC is all about, how it's being rolled out and adopted, what some of the challenges are, etc. At 150 pages, it covers a lot of territory.",{"_718":24,"_719":857},[],{"_166":167,"_147":859,"_168":860,"_153":865,"_155":865,"_158":866,"_710":867,"_160":152,"_161":854,"_163":152,"_156":868,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":869,"_721":722},{"_149":152,"_151":152},[861],{"_52":862,"_172":863,"_174":864,"_707":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","Where's the Beef?","/telecommunication-technology/where-s-the-beef-",{},"In the early 1980's the fast-food chain Wendy's created a classic ad that took on its nemesis, McDonald's. Three elderly ladies waddle up to a food counter and, after admiring the size and fluffiness of the bun, are dismayed to find that there is precious little too be found--or eaten--within the bun. The \"Where's the Beef?\" line was born and it has been part of pop culture ever since. You can see the original ad here .",{"_718":24,"_719":870},[],{"_166":167,"_147":872,"_168":873,"_153":875,"_155":875,"_158":876,"_710":877,"_160":152,"_161":878,"_163":152,"_156":879,"_714":152,"_178":715,"_164":330,"_165":331,"_176":307,"_716":880,"_721":722},{"_149":152,"_151":152},[874],{"_52":751,"_172":752,"_174":753,"_707":152},"Staging Services Eases IP Migrations","/customer-experience/staging-services-eases-ip-migrations",{},"Jun 19, 2008","I've been seeing and hearing about one significant change in the delivery of telephony systems to customers. Distribution is providing the installing company (Interconnect / VAR/Dealer) with staging services to save time and money, and to avoid costly mistakes on deploying IPT systems. Distribution, for a small fee (I'm not exaggerating) will pre-configure the IPT system with the necessary licensing, firmware updates and other initial configuration requirements that are necessary to get the system initially up and running for each customer.",{"_718":24,"_719":881},[],{"_166":167,"_147":883,"_168":884,"_153":886,"_155":886,"_158":887,"_710":888,"_160":152,"_161":889,"_163":152,"_156":890,"_714":152,"_178":715,"_164":256,"_165":257,"_176":744,"_716":891,"_721":722},{"_149":152,"_151":152},[885],{"_52":727,"_172":728,"_174":729,"_707":152},"Take Wainhouse's Survey","/video-conferencing/take-wainhouse-s-survey",{},"Jun 18, 2008","Regular readers of No Jitter know that some of our best content comes from our friends at Wainhouse Research; their feature on Videoconferencing tops the column at right. Wainhouse is doing a Web-based survey, and could use your help. So if you use or plan to use Unified Communications, take Wainhouse Research's annual UC survey . You'll be entered to win prizes, and you'll receive survey highlights. Wainhouse is giving away $50 Amazon.com gift certificates to 10 randomly chosen survey takers. So please take a few minutes and help out by going to www.wainhouse.com/nojitter",{"_718":24,"_719":892},[],{"_166":167,"_147":894,"_168":895,"_153":900,"_155":900,"_158":901,"_710":902,"_160":152,"_161":889,"_163":152,"_156":903,"_714":152,"_178":715,"_164":195,"_165":196,"_176":320,"_716":904,"_721":722},{"_149":152,"_151":152},[896],{"_52":897,"_172":898,"_174":899,"_707":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Siemens Enterprise: June Wedding Postponed","/infrastructure/siemens-enterprise-june-wedding-postponed",{},"It's common knowledge that Siemens AG, the Munich based conglomerate that spun off its carrier systems division into a joint venture with Nokia, has been seeking suitors for its enterprise division as well. Nortel and private equity firm Cerberus Capital are the companies whose names most often come up these days and June has been the month when the wedding bells were widely expected to ring. Plans have apparently changed at bit.",{"_718":24,"_719":905},[],{"_166":167,"_147":907,"_168":908,"_153":913,"_155":913,"_158":914,"_710":915,"_160":152,"_161":889,"_163":152,"_156":916,"_714":152,"_178":715,"_164":203,"_165":204,"_176":320,"_716":917,"_721":722},{"_149":152,"_151":152},[909],{"_52":910,"_172":911,"_174":912,"_707":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","Sticking with Siemens: PosTrack Technologies","/network-technology/sticking-with-siemens-postrack-technologies",{},"This week Siemens Enterprise Networks held their annual Global Analyst Meeting in Vienna, Austria. Sixty-plus analysts are spending two days hearing product, marketing, and services updates liberally dosed with presentations from Siemens customers and channel partners. While many of these outside speakers understandably hail from Siemens stronghold in Europe, one US customer made the long trip from the Chicago area to Vienna.",{"_718":24,"_719":918},[],{"_166":167,"_147":920,"_168":921,"_153":923,"_155":923,"_158":924,"_710":925,"_160":152,"_161":889,"_163":152,"_156":926,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":927,"_721":722},{"_149":152,"_151":152},[922],{"_52":727,"_172":728,"_174":729,"_707":152},"UC Security: More Complexity","/telecommunication-technology/uc-security-more-complexity",{},"The issue of security for IP telephony is, if not well understood, at least satisfactorily grasped by professionals in the IT/telecom and security organizations today. There's the gamut of potential problems, which will be serious challenge if and when they actually materialize-like spam over IP telephony (SPIT), eavesdropping, voice phishing and the like. And then there are the problems we see in the wild today, which mostly involve exploits against IP \"data\" networks that affect the voice traffic running on those networks; basically, when a denial of service or other attack brings down the IP network, it now takes voice traffic with it, or at least it can. Experts like Mark Collier of SecureLogix and the VOIP Security Alliance say such exploits are the real danger for now.",{"_718":24,"_719":928},[],{"_166":167,"_147":930,"_168":931,"_153":933,"_155":933,"_158":934,"_710":935,"_160":152,"_161":936,"_163":152,"_156":937,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":938,"_721":722},{"_149":152,"_151":152},[932],{"_52":727,"_172":728,"_174":729,"_707":152},"Who Should Capture Telecommuting's Benefits?","/telecommunication-technology/who-should-capture-telecommuting-s-benefits-",{},"Jun 17, 2008","Random blog day continues: Here's a post from Microsoft blogger Moz, about the recent survey that found many workers would take a pay cut in return for being allowed to telecommute. Moz makes the not-unreasonable point that telecommuters should get paid _more_, not less, since they save the company money. Which raises the larger question: Just who is telecommuting supposed to benefit?",{"_718":24,"_719":939},[],{"_166":167,"_147":941,"_168":942,"_153":944,"_155":944,"_158":945,"_710":946,"_160":152,"_161":936,"_163":152,"_156":947,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":948,"_721":722},{"_149":152,"_151":152},[943],{"_52":727,"_172":728,"_174":729,"_707":152},"Andrew Lippman on Identity and Context","/telecommunication-technology/andrew-lippman-on-identity-and-context",{},"Here's your big-think for the day: A guest post at John Roese's Nortel blog by Andrew Lippman, who was a founder of the MIT Media Lab. Some really interesting musings on the concepts of identity and context, how they interact, and how these concepts, which are continually changing throughout the course of each person's day, might be embodied in our communications.",{"_718":24,"_719":949},[],{"_166":167,"_147":951,"_168":952,"_153":954,"_155":954,"_158":955,"_710":956,"_160":152,"_161":936,"_163":152,"_156":957,"_714":152,"_178":715,"_164":256,"_165":257,"_176":320,"_716":958,"_721":722},{"_149":152,"_151":152},[953],{"_52":727,"_172":728,"_174":729,"_707":152},"Another High-Def Videophone Comes to the Desktop","/video-conferencing/another-high-def-videophone-comes-to-the-desktop",{},"Chalk up another entry into the \"desktop high-def/telepresence\" market, as Tandberg announces its E20 \"video VOIP\" phone, featuring CD quality audio, DVD quality video, and CxO-quality price tag : $1,499 for this baby. Of course, when Cisco is listing its \"personal\" Telepresence system for almost $34K, Tandberg looks like a bargain.",{"_718":24,"_719":959},[],{"_166":167,"_147":961,"_168":962,"_153":964,"_155":964,"_158":965,"_710":966,"_160":152,"_161":967,"_163":152,"_156":968,"_714":152,"_178":715,"_164":203,"_165":204,"_176":240,"_716":969,"_721":722},{"_149":152,"_151":152},[963],{"_52":814,"_172":815,"_174":816,"_707":152},"Overlay or Converged Network for Telepresence?","/network-technology/overlay-or-converged-network-for-telepresence-",{},"Jun 16, 2008","The boss as asked you to deploy telepresence and your job is the network. The first decision to make is: Do we implement an overlay network or converge the telepresence traffic on the data network? An overlay network means a new set of LAN and WAN connections dedicated to the support of the telepresence traffic. A converged solution means carrying the telepresence on your current network and just increasing the bandwidth where necessary. Which is the right approach? It depends on your enterprise. There are three key topics driving this decision; let's take a look at them and evaluate the tradeoffs.",{"_718":24,"_719":970},[],{"_166":167,"_147":972,"_168":973,"_153":975,"_155":975,"_158":976,"_710":977,"_160":152,"_161":967,"_163":152,"_156":978,"_714":152,"_178":715,"_164":206,"_165":207,"_176":979,"_716":980,"_721":722},{"_149":152,"_151":152},[974],{"_52":751,"_172":752,"_174":753,"_707":152},"Update on Greening Efforts & Energy Matters","/telecommunication-technology/update-on-greening-efforts-energy-matters",{},"In several posts I've made mention of the Power-Save capacitor that we have been installing on sites including our own office. We've logged our site data including a unit installed at one of our technicians' home for three months. What's really interesting is my site is consistently down 18%, and my tech's home is down 17% on power consumption.",7,{"_718":24,"_719":981},[],{"_166":167,"_147":983,"_168":984,"_153":986,"_155":986,"_158":987,"_710":988,"_160":152,"_161":989,"_163":152,"_156":990,"_714":152,"_178":715,"_164":247,"_165":248,"_176":240,"_716":991,"_721":722},{"_149":152,"_151":152},[985],{"_52":704,"_172":705,"_174":706,"_707":152},"VARs and SIs: The Arms and Legs of Unified Communications","/ucaas/vars-and-sis-the-arms-and-legs-of-unified-communications",{},"Jun 13, 2008","The UC market continues to grow rapidly. Microsoft and IBM are reporting tens of millions of licenses shipped for Microsoft's OCS and IBM's Sametime, while Avaya, Cisco, Mitel, NEC, Nortel, Shoretel and Siemens are all shipping impressive UC solutions.",{"_718":24,"_719":992},[],{"_166":167,"_147":994,"_168":995,"_153":997,"_155":997,"_158":998,"_710":999,"_160":152,"_161":1000,"_163":152,"_156":1001,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":1002,"_721":722},{"_149":152,"_151":152},[996],{"_52":727,"_172":728,"_174":729,"_707":152},"Avaya's Public Safety Release: 911 as Contact Center","/telecommunication-technology/avaya-s-public-safety-release-911-as-contact-center",{},"Jun 12, 2008","In the early years of IP telephony, E-911 was a major worry for enterprises, because of the portability issue: IP endpoints didn't necessarily register their physical location, so 911 calls from those endpoints could go to a public safety answering point (PSAP) other than the one serving that physical location. These problems aren't necessarily solved within the enterprise, but location solutions have emerged, and the industry is turning its attention to the new capabilities that IP can bring to 911. Among other things, the U.S. Department of Transportation has launched a Next-Generation 911 project.",{"_718":24,"_719":1003},[],{"_166":167,"_147":1005,"_168":1006,"_153":1008,"_155":1008,"_158":1009,"_710":1010,"_160":152,"_161":1000,"_163":152,"_156":1011,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":1012,"_721":722},{"_149":152,"_151":152},[1007],{"_52":727,"_172":728,"_174":729,"_707":152},"Six and a Half Years","/telecommunication-technology/six-and-a-half-years",{},"Newcomers to the enterprise real-time communications market--Cisco in the late 1990s, Microsoft in the past couple of years--have had to make the case that the change they were bringing to the market was urgent. Perhaps paradoxically, this was because the real-time communications market moves so slowly. As our old friend Hank Levine wrote last week: \"The historic tendency in the voice world--unlike, say, PCs--is to ride the gear until it drops, which is more like a decade than the five years it takes to depreciate it fully.\"",{"_718":24,"_719":1013},[],{"_166":167,"_147":1015,"_168":1016,"_153":1018,"_155":1018,"_158":1019,"_710":1020,"_160":152,"_161":1021,"_163":152,"_156":1022,"_714":152,"_178":715,"_164":247,"_165":248,"_176":744,"_716":1023,"_721":722},{"_149":152,"_151":152},[1017],{"_52":727,"_172":728,"_174":729,"_707":152},"Reuters: Giancarlo Only Wants Avaya CEO Job for Interim","/ucaas/reuters-giancarlo-only-wants-avaya-ceo-job-for-interim",{},"Jun 11, 2008","Via Forbes.com, Charlie Giancarlo told Reuters today that he won't consider the Avaya president/CEO job on anything but an interim basis.",{"_718":24,"_719":1024},[],{"_166":167,"_147":1026,"_168":1027,"_153":1029,"_155":1029,"_158":1030,"_710":1031,"_160":152,"_161":1021,"_163":152,"_156":1032,"_714":152,"_178":715,"_164":247,"_165":248,"_176":744,"_716":1033,"_721":722},{"_149":152,"_151":152},[1028],{"_52":704,"_172":705,"_174":706,"_707":152},"More on Avaya Direction","/ucaas/more-on-avaya-direction",{},"The Lou D'Ambrosio news from Avaya certainly drew a lot of attention. With that attention, new insights emerge, as is often the case.",{"_718":24,"_719":1034},[],{"_166":167,"_147":1036,"_168":1037,"_153":1039,"_155":1039,"_158":1040,"_710":1041,"_160":152,"_161":1021,"_163":152,"_156":1042,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":1043,"_721":722},{"_149":152,"_151":152},[1038],{"_52":727,"_172":728,"_174":729,"_707":152},"A Fair Point","/telecommunication-technology/a-fair-point",{},"One of the commenters on yesterday's D'Ambrosio story makes a good point: \"Companies like Avaya/Nortel/Cisco are comfortable being considered 'legacy voice' against Microsoft and IBM.....as long as you label THOSE companies as LEGACY software providers. Let's run real time applications in Vista with proprietary protocols.... that will work...\"",{"_718":24,"_719":1044},[],{"_166":167,"_147":1046,"_168":1047,"_153":1049,"_155":1049,"_158":1050,"_710":1051,"_160":152,"_161":1021,"_163":152,"_156":1052,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":1053,"_721":722},{"_149":152,"_151":152},[1048],{"_52":751,"_172":752,"_174":753,"_707":152},"Concerns with Apple's New iPhone","/telecommunication-technology/concerns-with-apple-s-new-iphone",{},"A big concern among iPhone users is the AT&T exclusivity agreement -remaining in force for at least another five years. Apple users not happy with AT&T--and I'm one of them -not really loyal to AT&T, but feeling more stuck, still want freedom of choice when it comes to carriers. I want the benefits of my iPhone but I sacrificed staying with a carrier that I liked, being Verizon, because my Apple desktop is glued to my iPhone.",{"_718":24,"_719":1054},[],{"_166":167,"_147":1056,"_168":1057,"_153":1059,"_155":1059,"_158":1060,"_710":1061,"_160":152,"_161":1062,"_163":152,"_156":1063,"_714":152,"_178":715,"_164":206,"_165":207,"_176":744,"_716":1064,"_721":722},{"_149":152,"_151":152},[1058],{"_52":727,"_172":728,"_174":729,"_707":152},"Note to Readers on D'Ambrosio","/telecommunication-technology/note-to-readers-on-d-ambrosio",{},"Jun 10, 2008","Judging by the Comments to my original story on Lou D'Ambrosio's resignation from Avaya, and from some email I've gotten, there seems to be a feeling that I was casting doubt on the stated explanation for the resignation. I certainly wasn't doing that.",{"_718":24,"_719":1065},[],{"_166":167,"_147":1067,"_168":1068,"_153":1070,"_155":1070,"_158":1071,"_710":1072,"_160":152,"_161":1062,"_163":152,"_156":1073,"_714":152,"_178":715,"_164":247,"_165":248,"_176":320,"_716":1074,"_721":722},{"_149":152,"_151":152},[1069],{"_52":727,"_172":728,"_174":729,"_707":152},"Does Seagate's Past Hold Clues About Avaya's Future?","/ucaas/does-seagate-s-past-hold-clues-about-avaya-s-future-",{},"A commenter on my Unified Communications blog at Information Week (where I moonlight) made an interesting argument, drawing a parallel between Avaya now and Seagate Technologies in 2000, when it too was acquired by Silver Lake Partners. The basic argument is that if things go for Avaya the way they went for Seagate, Avaya's got a bright future ahead of it.",{"_718":24,"_719":1075},[],{"_166":167,"_147":1077,"_168":1078,"_153":1080,"_155":1080,"_158":1081,"_710":1082,"_160":152,"_161":1062,"_163":152,"_156":1083,"_714":152,"_178":715,"_164":247,"_165":248,"_176":227,"_716":1084,"_721":722},{"_149":152,"_151":152},[1079],{"_52":704,"_172":705,"_174":706,"_707":152},"What's Next for Avaya?","/ucaas/what-s-next-for-avaya-",{},"I agree with Eric Krapf's earlier post and with the Avaya press release , that in roughly two years as CEO, Lou D'Ambrosio has, \"shaped a compelling strategy, built a strong team, and led the company through important technology transitions...\" My first thought is to pause for a moment and support Lou in a rapid return of his health. Then, what about Avaya?",{"_718":24,"_719":1085},[],{"_166":167,"_147":1087,"_168":1088,"_153":1090,"_155":1090,"_158":1091,"_710":1092,"_160":152,"_161":1062,"_163":152,"_156":1093,"_714":152,"_178":715,"_164":247,"_165":248,"_176":320,"_716":1094,"_721":722},{"_149":152,"_151":152},[1089],{"_52":897,"_172":898,"_174":899,"_707":152},"Avaya Seeks CEO","/ucaas/avaya-seeks-ceo",{},"As Eric pointed out , leadership changes are afoot at Avaya. Lou D'Ambrosio has stepped down for medical reasons, Charlie Giancarlo has stepped in as interim CEO, and the company has stepped up its search for a permanent leader.",{"_718":24,"_719":1095},[],{"_166":167,"_147":1097,"_168":1098,"_153":1100,"_155":1100,"_158":1101,"_710":1102,"_160":152,"_161":1062,"_163":152,"_156":1103,"_714":152,"_178":715,"_164":262,"_165":263,"_176":227,"_716":1104,"_721":722},{"_149":152,"_151":152},[1099],{"_52":727,"_172":728,"_174":729,"_707":152},"D'Ambrosio's Letter to Employees","/employee-experience/d-ambrosio-s-letter-to-employees",{},"Here's the letter that Lou D'Ambrosio sent out to Avaya employees today as he stepped down as the company's CEO and president:",{"_718":24,"_719":1105},[],"sidebarModules",[1108,1164,1177],{"_87":1109,"_1110":1111,"_1161":1162},"module_content_cards","data",{"_111":1112,"_1113":1114,"_178":1115,"_698":1116,"_1157":1158,"_1159":1158,"_1160":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1117,1132,1144],{"_87":1118,"_1110":1119},"contentPreview",{"_166":167,"_178":1120,"_147":1121,"_153":1123,"_155":1123,"_158":1124,"_160":1124,"_710":1125,"_161":1126,"_163":152,"_164":1127,"_165":328,"_168":1128,"_176":193,"_716":1130},"card-horizontal",{"_149":1122,"_151":1123},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1129],{"_52":190,"_172":191,"_174":192},{"_718":24,"_719":1131},[],{"_87":1118,"_1110":1133},{"_166":167,"_178":1120,"_147":1134,"_153":1136,"_155":1136,"_158":1137,"_160":1137,"_710":1138,"_161":1139,"_163":152,"_164":1127,"_165":328,"_168":1140,"_176":193,"_716":1142},{"_149":1135,"_151":1136},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1141],{"_52":910,"_172":911,"_174":912},{"_718":24,"_719":1143},[],{"_87":1118,"_1110":1145},{"_166":167,"_178":1120,"_147":1146,"_153":1148,"_155":1148,"_158":1149,"_160":1149,"_710":1150,"_161":1151,"_163":152,"_164":1127,"_165":328,"_168":1152,"_176":1154,"_716":1155},{"_149":1147,"_151":1148},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1153],{"_52":358,"_172":359,"_174":360},8,{"_718":24,"_719":1156},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1163":24},"nativeAdOption",{"_87":1165,"_1166":1167,"_1110":1168},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1169,"_635":1170,"_1171":1167,"_636":637,"_178":181,"_1172":1173,"_1174":24,"_1175":1176},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1178,"_1110":1179},"module_event_promo",{"_111":1180,"_1181":1182,"_1183":152,"_1184":152,"_1185":70,"_1186":1187,"_1188":1189,"_161":1190,"_106":1191,"_1192":1193,"_1194":1195},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.","btnCTAText","Learn More","btnCTALink","https://enterpriseconnect.com/?_mc=barter_ecor_x_le_tsprtsnr_informa_tech_target_barter_ecor_2025&utm_source=other&utm_medium=barter_&utm_campaign=informa_tech_target_barter_ecor&utm_content=le_","schema",[],"seo",{"_1200":6,"_1201":1202,"_1203":1202,"_1204":24,"_1205":1206,"_13":14},"canonicalUrl","metaDescription","news","metaTitle","noIndex","imageUrl","https://www.nojitter.com/assets/nojitter-DXlJdnvn.ico","weatherWidgetConfig","latest-topic","actionData","errors"]

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