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A business person holding a lightbulb icon
AI Collaboration
UC in 2023: 5 Predictions for the New YearUC in 2023: 5 Predictions for the New Year

The UC market will continue to rapidly evolve due to hybrid work needs and economic challenges.

byIrwin Lazar
Jan 2, 2023
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4 Min Read
A woman using communications technology
AI Collaboration
No Jitter Roll Year in Review: July to December 2022No Jitter Roll Year in Review: July to December 2022
byLisa Schmeiser
Dec 30, 2022
7 Min Read
A collaboration technology graphic
AI Collaboration
No Jitter Roll Year in Review: January to June 2022No Jitter Roll Year in Review: January to June 2022
byLisa Schmeiser
Dec 29, 2022
7 Min Read
A networking graphic
Network Technology
2023 IT Networking Trends: 5 Areas to Watch2023 IT Networking Trends: 5 Areas to Watch
byTerry Slattery
Dec 28, 2022
6 Min Read
Preparing Your Workplace Strategy for Possibly Tighter 2023 Budgets
Workspace
Preparing Your Workplace Strategy for Possibly Tighter 2023 BudgetsPreparing Your Workplace Strategy for Possibly Tighter 2023 Budgets
byRyan Daily
Dec 27, 2022
5 Min Read
2022 Has Set Up the UCaaS Market for a 2023 Shake-up
UCaaS
2022 Has Set Up the UCaaS Market for a 2023 Shake-up2022 Has Set Up the UCaaS Market for a 2023 Shake-up
byDiane Myers
Dec 27, 2022
4 Min Read
Business communications
Workspace
Communications 2023: 4 Industry Trends to Keep an Eye On
Communications 2023: 4 Industry Trends to Keep an Eye On
Dec 22, 2022
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5 Min Read
byZeus Kerravala
Maintaining Business Culture in a Hybrid Work Environment
Employee Experience
Maintaining Business Culture in a Hybrid Work Environment
Maintaining Business Culture in a Hybrid Work Environment
Dec 21, 2022
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4 Min Read
byNathan Eddy
A soundwave
AI Voice
Seasalt.ai Aims to Address Cross-Border Markets With Voice Recognition
Seasalt.ai Aims to Address Cross-Border Markets With Voice Recognition
Dec 21, 2022
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6 Min Read
byLisa Schmeiser
A man is listening to two separate phones and he has a cloud of confusion over his head
AI Collaboration
Telemarketing Fraud Presents an Unacceptable Risk to Businesses
Telemarketing Fraud Presents an Unacceptable Risk to Businesses
Dec 20, 2022
|
10 Min Read
byJon Arnold
A business hero
UCaaS
Don’t Forget to Nominate Outstanding IT Pros
Don’t Forget to Nominate Outstanding IT Pros
Dec 19, 2022
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1 Min Read
byEric Krapf
Business person pressing button
Cloud Infrastructure
How to Migrate Voice to the Cloud
How to Migrate Voice to the Cloud
Dec 19, 2022
|
11 Min Read
byDarin Ward
Dealing With Changing Social Norms in the Office
Employee Experience
Dealing With Changing Social Norms in the Office
Dealing With Changing Social Norms in the Office
Dec 16, 2022
|
5 Min Read
byTerri Coles
Avaya Teeters Closer to Chapter 11 on Bad Financial News
UCaaS
Avaya Teeters Closer to Chapter 11 on Bad Financial News
Avaya Teeters Closer to Chapter 11 on Bad Financial News
Dec 16, 2022
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2 Min Read
byRyan Daily
Computer tool graphic
AI Collaboration
No Jitter Roll: Microsoft Adds Whiteboarding Features; Zoom Announces Salesforce Chat Integration
No Jitter Roll: Microsoft Adds Whiteboarding Features; Zoom Announces Salesforce Chat Integration
Dec 16, 2022
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4 Min Read
byRyan Daily
Contact center graphic
Customer Experience
CX Update: How AI, Data, CCaaS Are Coming Together
CX Update: How AI, Data, CCaaS Are Coming Together
Dec 16, 2022
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3 Min Read
byEric Krapf
Technology integration
AI Collaboration
2023 Is a Year to Streamline and Integrate
2023 Is a Year to Streamline and Integrate
Dec 14, 2022
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5 Min Read
byElizabeth (Beth) English
Training contact center agent
Customer Experience
Want a Successful CCaaS Migration? Invest in Agent Training
Want a Successful CCaaS Migration? Invest in Agent Training
Dec 14, 2022
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7 Min Read
byRyan Daily
The Cellular Industry Continues to Disappoint in the Enterprise
Customer Experience
The Cellular Industry Continues to Disappoint in the Enterprise
The Cellular Industry Continues to Disappoint in the Enterprise
Dec 13, 2022
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14 Min Read
byMichael Finneran
Someone distressed making a call
Data Governance
988: Providing a Lifeline to Those in Need
988: Providing a Lifeline to Those in Need
Dec 13, 2022
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5 Min Read
byMartha Buyer
Business man shaking hand
AI Collaboration
Recapping the Top 5 Comms Acquisitions of 2022
Recapping the Top 5 Comms Acquisitions of 2022
Dec 12, 2022
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7 Min Read
byDave Michels
Computer graphic
AI Collaboration
No Jitter Roll: Slack & Salesforce Bundle Up; RingCentral Adds E2EE
No Jitter Roll: Slack & Salesforce Bundle Up; RingCentral Adds E2EE
Dec 9, 2022
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3 Min Read
byRyan Daily
An AI chatbot
AI Voice
What ChatGPT Can Tell Us About the Future of AI in the Enterprise
What ChatGPT Can Tell Us About the Future of AI in the Enterprise
Dec 9, 2022
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3 Min Read
byEric Krapf
A business person pressing a phone button
Workspace
DECT Is the New Black, Microsoft Teams Integration
DECT Is the New Black, Microsoft Teams Integration
Dec 7, 2022
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4 Min Read
byJulien Bertheuil
Elevate Your Employee Experience with UCaaS
Sponsored Content
Elevate Your Employee Experience with UCaaS
Elevate Your Employee Experience with UCaaS
Dec 7, 2022
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4 Min Read
byGaurav Anand, Tata Communications
Essential KPIs for Measuring Employee Productivity
Employee Experience
Essential KPIs for Measuring Employee Productivity
Essential KPIs for Measuring Employee Productivity
Dec 5, 2022
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5 Min Read
byNathan Eddy
Embracing The Culture Change of Network Automation
Network Technology
Embracing The Culture Change of Network Automation
Embracing The Culture Change of Network Automation
Dec 5, 2022
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6 Min Read
byTerry Slattery
No Jitter Roll: 8x8 Removes Sipes as CEO; RingCentral Releases DaaS Offering
AI Collaboration
No Jitter Roll: 8x8 Removes Sipes as CEO; RingCentral Releases DaaS Offering
No Jitter Roll: 8x8 Removes Sipes as CEO; RingCentral Releases DaaS Offering
Dec 2, 2022
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3 Min Read
byRyan Daily
Contact Center Expectations at Enterprise Connect 2023
Customer Experience
Contact Center Expectations at Enterprise Connect 2023
Contact Center Expectations at Enterprise Connect 2023
Dec 2, 2022
|
3 Min Read
byEric Krapf
Opportunities Abound for Workplace Strategy
Workspace
Opportunities Abound for Workplace Strategy
Opportunities Abound for Workplace Strategy
Dec 1, 2022
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2 Min Read
byLisa Schmeiser
A contact center agent illustration
Customer Experience
Amazon Connect at re:Invent 2022
Amazon Connect at re:Invent 2022
Dec 1, 2022
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5 Min Read
bySheila McGee-Smith
Metaverse Slowly Becoming a Reality
AI Collaboration
Metaverse Slowly Becoming a Reality
Metaverse Slowly Becoming a Reality
Dec 1, 2022
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4 Min Read
byTom Brannen
Recession-Proof Your Contact Center with CCaaS
Ccaas
Recession-Proof Your Contact Center with CCaaS
Recession-Proof Your Contact Center with CCaaS
Dec 1, 2022
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7 Min Read
byDana Casielles
EX and CX Integration: Why You Need a 'Better Together' Strategy
Employee Experience
EX and CX Integration: Why You Need a 'Better Together' Strategy
EX and CX Integration: Why You Need a 'Better Together' Strategy
Nov 30, 2022
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4 Min Read
byBeth Schultz
Copper Going Away Presents Another Challenge
Telecommunication Technology
Copper Going Away Presents Another Challenge
Copper Going Away Presents Another Challenge
Nov 30, 2022
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4 Min Read
byBill Svien

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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