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You want to subscribe, no problem. You want to capitalize the investment, can do. 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call?",{"_720":24,"_721":752},[],{"_166":167,"_147":754,"_168":755,"_153":760,"_155":760,"_158":761,"_712":762,"_160":152,"_161":763,"_163":152,"_156":764,"_716":152,"_178":717,"_164":257,"_165":258,"_176":309,"_718":765,"_723":724},{"_149":152,"_151":152},[756],{"_52":757,"_172":758,"_174":759,"_709":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","A Few Thoughts on the ShoreTel Analyst Conference","/video-conferencing/a-few-thoughts-on-the-shoretel-analyst-conference",{},"Jul 28, 2010","What I heard from the partners really tied in with Shoretel’s new tag line, \"Brilliantly 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theme.",{"_720":24,"_721":880},[],{"_166":167,"_147":882,"_168":883,"_153":888,"_155":888,"_158":889,"_712":890,"_160":152,"_161":891,"_163":152,"_156":892,"_716":152,"_178":717,"_164":201,"_165":202,"_176":280,"_718":893,"_723":724},{"_149":152,"_151":152},[884],{"_52":885,"_172":886,"_174":887,"_709":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","AVST Acquires SaaS Technology","/cloud-infrastructure/avst-acquires-saas-technology",{},"Jul 23, 2010","Linux-based SaaS platform will let AVST provide premises, cloud, or hybrid solutions.",{"_720":24,"_721":894},[],{"_166":167,"_147":896,"_168":897,"_153":899,"_155":899,"_158":900,"_712":901,"_160":152,"_161":891,"_163":152,"_156":902,"_716":152,"_178":717,"_164":331,"_165":332,"_176":903,"_718":904,"_723":724},{"_149":152,"_151":152},[898],{"_52":743,"_172":744,"_174":745,"_709":152},"Net Neutrality Matters","/customer-experience/net-neutrality-matters",{},"If the FCC's authority is curtailed, the service providers will have open season on the operation of the Internet and will pursue operations that most benefit them and not the customer.",19,{"_720":24,"_721":905},[],{"_166":167,"_147":907,"_168":908,"_153":913,"_155":913,"_158":914,"_712":915,"_160":152,"_161":891,"_163":152,"_156":916,"_716":152,"_178":717,"_164":263,"_165":264,"_176":241,"_718":917,"_723":724},{"_149":152,"_151":152},[909],{"_52":910,"_172":911,"_174":912,"_709":152},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg","Companies Need to Get on Board with Social Media","/employee-experience/companies-need-to-get-on-board-with-social-media",{},"Social media has already started to change the way companies interact with their customers and how employees interact with one another.",{"_720":24,"_721":918},[],{"_166":167,"_147":920,"_168":921,"_153":923,"_155":923,"_158":924,"_712":925,"_160":152,"_161":926,"_163":152,"_156":927,"_716":152,"_178":717,"_164":207,"_165":208,"_176":228,"_718":928,"_723":724},{"_149":152,"_151":152},[922],{"_52":319,"_172":320,"_174":321,"_709":152},"ShoreTel's Surprises in Release 11","/telecommunication-technology/shoretel-s-surprises-in-release-11",{},"Jul 22, 2010","ShoreTel has been successful with the \"simple\" mantra, and this is a big part of release 11.",{"_720":24,"_721":929},[],{"_166":167,"_147":931,"_168":932,"_153":937,"_155":937,"_158":938,"_712":939,"_160":152,"_161":926,"_163":152,"_156":940,"_716":152,"_178":717,"_164":243,"_165":244,"_176":309,"_718":941,"_723":724},{"_149":152,"_151":152},[933],{"_52":934,"_172":935,"_174":936,"_709":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","Tablets and the Virtual Worker","/digital-workplace/tablets-and-the-virtual-worker",{},"The key to Cisco Cius and other tablets is the docking feature, which could change how workers are equipped for computing and communications.",{"_720":24,"_721":942},[],{"_166":167,"_147":944,"_168":945,"_153":947,"_155":947,"_158":948,"_712":949,"_160":152,"_161":926,"_163":152,"_156":950,"_716":152,"_178":717,"_164":331,"_165":332,"_176":951,"_718":952,"_723":724},{"_149":152,"_151":152},[946],{"_52":319,"_172":320,"_174":321,"_709":152},"The Talented Mr. Rodman","/customer-experience/the-talented-mr-rodman",{},"Polycom's CTO and co-founder says customers are learning to demand open solutions, and that'll be why his company will keep its position in endpoints. We chatted with him about being a key player in the industry--and at home.",9,{"_720":24,"_721":953},[],{"_166":167,"_147":955,"_168":956,"_153":958,"_155":958,"_158":959,"_712":960,"_160":152,"_161":961,"_163":152,"_156":962,"_716":152,"_178":717,"_164":207,"_165":208,"_176":228,"_718":963,"_723":724},{"_149":152,"_151":152},[957],{"_52":885,"_172":886,"_174":887,"_709":152},"For Your Consideration: ShoreTel","/telecommunication-technology/for-your-consideration-shoretel",{},"Jul 21, 2010","At their partner conference, ShoreTel says they'll make significant investments in raising their profile, in hopes of getting in on more deals.",{"_720":24,"_721":964},[],{"_166":167,"_147":966,"_168":967,"_153":969,"_155":969,"_158":970,"_712":971,"_160":152,"_161":961,"_163":152,"_156":972,"_716":152,"_178":717,"_164":207,"_165":208,"_176":228,"_718":973,"_723":724},{"_149":152,"_151":152},[968],{"_52":848,"_172":849,"_174":850,"_709":152},"Turning Smart Phones Into Desk Phones","/telecommunication-technology/turning-smart-phones-into-desk-phones",{},"Developers are stretching the boundaries of what an office phone is and what it's capable of.",{"_720":24,"_721":974},[],{"_166":167,"_147":976,"_168":977,"_153":979,"_155":979,"_158":980,"_712":981,"_160":152,"_161":961,"_163":152,"_156":982,"_716":152,"_178":717,"_164":204,"_165":205,"_176":241,"_718":983,"_723":724},{"_149":152,"_151":152},[978],{"_52":743,"_172":744,"_174":745,"_709":152},"Cisco's Energy Management Solution","/network-technology/cisco-s-energy-management-solution",{},"The Cisco products allow the enterprise to observe the energy usage in remote locations as well as locally. Information can be delivered in real time.",{"_720":24,"_721":984},[],{"_166":167,"_147":986,"_168":987,"_153":989,"_155":989,"_158":990,"_712":991,"_160":152,"_161":961,"_163":152,"_156":992,"_716":152,"_178":717,"_164":331,"_165":332,"_176":351,"_718":993,"_723":724},{"_149":152,"_151":152},[988],{"_52":784,"_172":785,"_174":786,"_709":152},"Avaya's Virtual Launch Event: Contact Centers","/customer-experience/avaya-s-virtual-launch-event-contact-centers",{},"From Avaya's announcement event, here are some of the contact center-centric Q&A on the new products, and also showing the kinds of things that heritage Nortel customers are concerned about.",{"_720":24,"_721":994},[],{"_166":167,"_147":996,"_168":997,"_153":1002,"_155":1002,"_158":1003,"_712":1004,"_160":152,"_161":961,"_163":152,"_156":1005,"_716":152,"_178":717,"_164":201,"_165":202,"_176":241,"_718":1006,"_723":724},{"_149":152,"_151":152},[998],{"_52":999,"_172":1000,"_174":1001,"_709":152},"Marty Parker","/author/marty-parker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7f7a7ae7360affeb/673c6001e8c616f943d9863f/Marty.jpg","Systems Integrators Again Key as UC Moves to the Cloud","/cloud-infrastructure/systems-integrators-again-key-as-uc-moves-to-the-cloud",{},"The NTT acquisition of Dimension Data is in the same size category as Cisco’s acquisition of WebEx and of Tandberg, both of which have been industry-shaping moves. So what's the meaning of this latest deal?",{"_720":24,"_721":1007},[],{"_166":167,"_147":1009,"_168":1010,"_153":1012,"_155":1012,"_158":1013,"_712":1014,"_160":152,"_161":1015,"_163":152,"_156":1016,"_716":152,"_178":717,"_164":248,"_165":249,"_176":228,"_718":1017,"_723":724},{"_149":152,"_151":152},[1011],{"_52":885,"_172":886,"_174":887,"_709":152},"Avaya Announces Range of New Products, Features","/ucaas/avaya-announces-range-of-new-products-features",{},"Jul 20, 2010","Avaya announces an OEM'ed session border controller capability, higher scalability for Session Manager, more virtualization capability, and plenty more.",{"_720":24,"_721":1018},[],{"_166":167,"_147":1020,"_168":1021,"_153":1023,"_155":1023,"_158":1024,"_712":1025,"_160":152,"_161":1015,"_163":152,"_156":1026,"_716":152,"_178":717,"_164":331,"_165":332,"_176":309,"_718":1027,"_723":724},{"_149":152,"_151":152},[1022],{"_52":757,"_172":758,"_174":759,"_709":152},"Why I'm Pessimistic about Social Media and the Contact Center","/customer-experience/why-i-m-pessimistic-about-social-media-and-the-contact-center",{},"I'm doubtful that this great vision will happen the way we expect it to. I know how pitiful most customer service interactions are.",{"_720":24,"_721":1028},[],{"_166":167,"_147":1030,"_168":1031,"_153":1033,"_155":1033,"_158":1034,"_712":1035,"_160":152,"_161":1015,"_163":152,"_156":1036,"_716":152,"_178":717,"_164":257,"_165":258,"_176":228,"_718":1037,"_723":724},{"_149":152,"_151":152},[1032],{"_52":862,"_172":863,"_174":864,"_709":152},"The State of Transcription for UC: Part 2.2: Meeting Transcription","/video-conferencing/the-state-of-transcription-for-uc-part-2-2-meeting-transcription",{},"audio and video meetings involve, by their nature, multiple speakers. This complicates the task of transcription considerably",{"_720":24,"_721":1038},[],{"_166":167,"_147":1040,"_168":1041,"_153":1043,"_155":1043,"_158":1044,"_712":1045,"_160":152,"_161":1015,"_163":152,"_156":1046,"_716":152,"_178":717,"_164":207,"_165":208,"_176":280,"_718":1047,"_723":724},{"_149":152,"_151":152},[1042],{"_52":706,"_172":707,"_174":708,"_709":152},"ADTRAN New AOS 17.08","/telecommunication-technology/adtran-new-aos-17-08",{},"ADTRAN continues to improve their software and hardware to gain large enterprise attention.",{"_720":24,"_721":1048},[],{"_166":167,"_147":1050,"_168":1051,"_153":1053,"_155":1053,"_158":1054,"_712":1055,"_160":152,"_161":1056,"_163":152,"_156":1057,"_716":152,"_178":717,"_164":196,"_165":197,"_176":280,"_718":1058,"_723":724},{"_149":152,"_151":152},[1052],{"_52":784,"_172":785,"_174":786,"_709":152},"Siemens Adds Social Media to Contact Center","/infrastructure/siemens-adds-social-media-to-contact-center",{},"Jul 19, 2010","The tools being made available today by Siemens will help companies wanting to be on the leading-edge of social media begin to explore how best to proceed.",{"_720":24,"_721":1059},[],{"_166":167,"_147":1061,"_168":1062,"_153":1063,"_155":1063,"_158":1064,"_712":1065,"_160":152,"_161":1056,"_163":152,"_156":1066,"_716":152,"_178":717,"_164":207,"_165":208,"_176":241,"_718":1067,"_723":724},{"_149":152,"_151":152},[],"Building VOIP Business Cases Includes These Costs","/telecommunication-technology/building-voip-business-cases-includes-these-costs",{},"Understand what you pay for annual maintenance (and what it includes), numbers and costs of staff members who manage telecom, management and monitoring tools, and network costs associated with telecom.",{"_720":24,"_721":1068},[],{"_166":167,"_147":1070,"_168":1071,"_153":1076,"_155":1076,"_158":1077,"_712":1078,"_160":152,"_161":1079,"_163":152,"_156":1080,"_716":152,"_178":717,"_164":207,"_165":208,"_176":241,"_718":1081,"_723":724},{"_149":152,"_151":152},[1072],{"_52":1073,"_172":1074,"_174":1075,"_709":152},"Alan Percy","/author/alan-percy","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt9c70533badfc76d5/673c6007d6fd52cfb8fc00ad/alan_percy.jpg","SIP Trunking and the Increasing Importance of the Enterprise Session Border Controller","/telecommunication-technology/sip-trunking-and-the-increasing-importance-of-the-enterprise-session-border-controller",{},"Jul 18, 2010","A new twist is survivability features that ensure connectivity during the period of cutover from TDM to SIP trunks.",{"_720":24,"_721":1082},[],{"_166":167,"_147":1084,"_168":1085,"_153":1087,"_155":1087,"_158":1088,"_712":1089,"_160":152,"_161":1090,"_163":152,"_156":1091,"_716":152,"_178":717,"_164":207,"_165":208,"_176":309,"_718":1092,"_723":724},{"_149":152,"_151":152},[1086],{"_52":811,"_172":812,"_174":813,"_709":152},"Apple’s Snarky Mea Culpa","/telecommunication-technology/apple-s-snarky-mea-culpa",{},"Jul 16, 2010","Users who hate Apple will continue to do so, those who love Apple may or may not use the free bumper they're provided, and the iPhone 4 will continue to sell in the millions.",{"_720":24,"_721":1093},[],{"_166":167,"_147":1095,"_168":1096,"_153":1098,"_155":1098,"_158":1099,"_712":1100,"_160":152,"_161":1101,"_163":152,"_156":1102,"_716":152,"_178":717,"_164":207,"_165":208,"_176":280,"_718":1103,"_723":724},{"_149":152,"_151":152},[1097],{"_52":885,"_172":886,"_174":887,"_709":152},"Combs Bowing Out as Shoretel Readies Strong Quarterly Report","/telecommunication-technology/combs-bowing-out-as-shoretel-readies-strong-quarterly-report",{},"Jul 15, 2010","CEO says he's stepping down after 6-year tenure, as company pre-announces strong growth figures ahead of next week's channel partner conference.",{"_720":24,"_721":1104},[],{"_166":167,"_147":1106,"_168":1107,"_153":1109,"_155":1109,"_158":1110,"_712":1111,"_160":152,"_161":1101,"_163":152,"_156":1112,"_716":152,"_178":717,"_164":331,"_165":332,"_176":280,"_718":1113,"_723":724},{"_149":152,"_151":152},[1108],{"_52":706,"_172":707,"_174":708,"_709":152},"Automatic Renewals","/customer-experience/automatic-renewals",{},"Is it unreasonable to expect from the industry to \"communicate\" with its customers?",{"_720":24,"_721":1114},[],{"_166":167,"_147":1116,"_168":1117,"_153":1119,"_155":1119,"_158":1120,"_712":1121,"_160":152,"_161":1101,"_163":152,"_156":1122,"_716":152,"_178":717,"_164":201,"_165":202,"_176":1123,"_718":1124,"_723":724},{"_149":152,"_151":152},[1118],{"_52":885,"_172":886,"_174":887,"_709":152},"NTT to Acquire Dimension Data for $3.2 Billion","/cloud-infrastructure/ntt-to-acquire-dimension-data-for-3-2-billion",{},"The Japanese carrier cites cloud opportunities in communications with purchase of system integrator.",1,{"_720":24,"_721":1125},[],"sidebarModules",[1128,1184,1197],{"_87":1129,"_1130":1131,"_1181":1182},"module_content_cards","data",{"_111":1132,"_1133":1134,"_178":1135,"_700":1136,"_1177":1178,"_1179":1178,"_1180":-7},"Top Content Cards","moduleLabel","Editor's 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2024",[1161],{"_52":784,"_172":785,"_174":786},{"_720":24,"_721":1163},[],{"_87":1138,"_1130":1165},{"_166":167,"_178":1140,"_147":1166,"_153":1168,"_155":1168,"_158":1169,"_160":1169,"_712":1170,"_161":1171,"_163":152,"_164":1147,"_165":329,"_168":1172,"_176":1174,"_718":1175},{"_149":1167,"_151":1168},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 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