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rooms.","articleBodyJsonSummary","normal","paidGating",{"_704":24,"_705":706},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":710,"_168":711,"_153":716,"_155":716,"_158":717,"_696":718,"_160":152,"_161":698,"_163":152,"_156":719,"_700":152,"_178":701,"_164":327,"_165":328,"_176":240,"_702":720,"_707":708},{"_149":152,"_151":152},[712],{"_52":713,"_172":714,"_174":715,"_693":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","Mitel Aims to Stave Off Lync Voice, Work with Google","/customer-experience/mitel-aims-to-stave-off-lync-voice-work-with-google",{},"A rebranded product line and new pitch in an effort to keep customers from migrating to Lync--or to capture customers migrating to Google apps.",{"_704":24,"_705":721},[],{"_166":167,"_147":723,"_168":724,"_153":726,"_155":726,"_158":727,"_696":728,"_160":152,"_161":698,"_163":152,"_156":729,"_700":152,"_178":701,"_164":206,"_165":207,"_176":730,"_702":731,"_707":708},{"_149":152,"_151":152},[725],{"_52":713,"_172":714,"_174":715,"_693":152},"North American PBX Shipments Strong, MZA Reports","/telecommunication-technology/north-american-pbx-shipments-strong-mza-reports",{},"But Europe is still pulling the overall global market lower. Also, NEC unseats Avaya in the number-two spot worldwide, says MZA.",2,{"_704":24,"_705":732},[],{"_166":167,"_147":734,"_168":735,"_153":740,"_155":740,"_158":741,"_696":742,"_160":152,"_161":743,"_163":152,"_156":744,"_700":152,"_178":701,"_164":254,"_165":255,"_176":289,"_702":745,"_707":708},{"_149":152,"_151":152},[736],{"_52":737,"_172":738,"_174":739,"_693":152},"Andrew W. Davis","/author/andrew-w-davis","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte4b6b622c53f0155/673c600d96b78f774e193f85/AndrewDavis60x74.jpg","What's Up--or, Rather, Down--With Video","/video-conferencing/what-s-up-or-rather-down-with-video",{},"Jun 10, 2013","After numerous interviews with end user customers and channel partners, I've identified three sets of major causes contributing to the enterprise video conferencing market's decline.",{"_704":24,"_705":746},[],{"_166":167,"_147":748,"_168":749,"_153":754,"_155":754,"_158":755,"_696":756,"_160":152,"_161":743,"_163":152,"_156":757,"_700":152,"_178":701,"_164":327,"_165":328,"_176":240,"_702":758,"_707":708},{"_149":152,"_151":152},[750],{"_52":751,"_172":752,"_174":753,"_693":152},"Matt Brunk","/author/matt-brunk","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd46cf0f6729072ec/673c5ffe08af77acbb54de84/MattBrunk-60x74_2.jpg","Federate Yourselves? NextPlane UC Exchange","/customer-experience/federate-yourselves-nextplane-uc-exchange",{},"The power to extend presence, communications and collaboration to the supply side or customer side is invaluable.",{"_704":24,"_705":759},[],{"_166":167,"_147":761,"_168":762,"_153":767,"_155":767,"_158":768,"_696":769,"_160":152,"_161":770,"_163":152,"_156":771,"_700":152,"_178":701,"_164":203,"_165":204,"_176":289,"_702":772,"_707":708},{"_149":152,"_151":152},[763],{"_52":764,"_172":765,"_174":766,"_693":152},"Zeus Kerravala","/author/zeus-kerravala","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltfb29dc490e24b3ee/673c5ffd6d8f90d266235d62/ZeusKerravala_102x102.jpg","Line of Business Is The Key To Winning the Cisco Versus Microsoft Battle","/network-technology/line-of-business-is-the-key-to-winning-the-cisco-versus-microsoft-battle",{},"Jun 9, 2013","Who can arm their sales force and channel with the tools to be able to talk the vertical talk, and then walk it when confronted with the tough questions?",{"_704":24,"_705":773},[],{"_166":167,"_147":775,"_168":776,"_153":781,"_155":781,"_158":782,"_696":783,"_160":152,"_161":770,"_163":152,"_156":784,"_700":152,"_178":701,"_164":319,"_165":320,"_176":289,"_702":785,"_707":708},{"_149":152,"_151":152},[777],{"_52":778,"_172":779,"_174":780,"_693":152},"Marty Parker","/author/marty-parker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7f7a7ae7360affeb/673c6001e8c616f943d9863f/Marty.jpg","The Single Call Control Plane Myth in a UC World","/contact-centers/the-single-call-control-plane-myth-in-a-uc-world",{},"Call control planes and CAC are useful tools, especially in limited bandwidth zones, but be careful not to turn these tools into expensive or limiting elements of your architecture.",{"_704":24,"_705":786},[],{"_166":167,"_147":788,"_168":789,"_153":791,"_155":791,"_158":792,"_696":793,"_160":152,"_161":794,"_163":152,"_156":795,"_700":152,"_178":701,"_164":245,"_165":246,"_176":240,"_702":796,"_707":708},{"_149":152,"_151":152},[790],{"_52":344,"_172":345,"_174":346,"_693":152},"Avaya Collaboration Environment: Blurring the Lines between UC and Contact Center","/ucaas/avaya-collaboration-environment-blurring-the-lines-between-uc-and-contact-center",{},"Jun 7, 2013","The new platform allows tighter integration of the UC and contact center applications and can integrate real-time communications into a process flow.",{"_704":24,"_705":797},[],{"_166":167,"_147":799,"_168":800,"_153":802,"_155":802,"_158":803,"_696":804,"_160":152,"_161":805,"_163":152,"_156":806,"_700":152,"_178":701,"_164":203,"_165":204,"_176":289,"_702":807,"_707":708},{"_149":152,"_151":152},[801],{"_52":764,"_172":765,"_174":766,"_693":152},"Cisco Partner Summit Focuses on Midmarket, Transitions, and Competition","/network-technology/cisco-partner-summit-focuses-on-midmarket-transitions-and-competition",{},"Jun 6, 2013","Overall, I thought this year's Partner Summit showed a more aggressive Cisco, with a clearer focus than I've seen in years past.",{"_704":24,"_705":808},[],{"_166":167,"_147":810,"_168":811,"_153":816,"_155":816,"_158":817,"_696":818,"_160":152,"_161":805,"_163":152,"_156":819,"_700":152,"_178":701,"_164":206,"_165":207,"_176":289,"_702":820,"_707":708},{"_149":152,"_151":152},[812],{"_52":813,"_172":814,"_174":815,"_693":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","SIP Trunking Equipment Problems Also Persist","/telecommunication-technology/sip-trunking-equipment-problems-also-persist",{},"Issues relating to the IP-PBX or SBC may also hamper SIP Trunk performance.",{"_704":24,"_705":821},[],{"_166":167,"_147":823,"_168":824,"_153":829,"_155":829,"_158":830,"_696":831,"_160":152,"_161":832,"_163":152,"_156":833,"_700":152,"_178":701,"_164":254,"_165":255,"_176":289,"_702":834,"_707":708},{"_149":152,"_151":152},[825],{"_52":826,"_172":827,"_174":828,"_693":152},"Brent Kelly","/author/brent-kelly","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt87f980c2c3c5d713/673c6019db6eca41e4b441a6/kelly6074.jpg","WebRTC Integration with Enterprise and Public Communications Infrastructure","/video-conferencing/webrtc-integration-with-enterprise-and-public-communications-infrastructure",{},"Jun 5, 2013","Some WebRTC-enabled sites will likely need to connect with enterprise communications systems and to the PSTN. Here we discuss architectures for how this can be done.",{"_704":24,"_705":835},[],{"_166":167,"_147":837,"_168":838,"_153":840,"_155":840,"_158":841,"_696":842,"_160":152,"_161":843,"_163":152,"_156":844,"_700":152,"_178":701,"_164":221,"_165":222,"_176":240,"_702":845,"_707":708},{"_149":152,"_151":152},[839],{"_52":237,"_172":238,"_174":239,"_693":152},"Bring Your Own UC App","/digital-workplace/bring-your-own-uc-app",{},"Jun 4, 2013","As BYOD evolves into bring your own application, the UC market will further change. UC market leaders need a good consumer strategy.",{"_704":24,"_705":846},[],{"_166":167,"_147":848,"_168":849,"_153":854,"_155":854,"_158":855,"_696":856,"_160":152,"_161":843,"_163":152,"_156":857,"_700":152,"_178":701,"_164":254,"_165":255,"_176":240,"_702":858,"_707":708},{"_149":152,"_151":152},[850],{"_52":851,"_172":852,"_174":853,"_693":152},"Tsahi Levent-Levi","/author/tsahi-levent-levi","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt79ce6d7fce713a63/673c6009c172a0531c1b3521/Tsahi-Levent-Levi-102x102.jpg","WebRTC Hype: Recheck...","/video-conferencing/webrtc-hype-recheck-",{},"There's a lot of hype to go around. That said, WebRTC is going to change everything about VoIP. Just wait and see.",{"_704":24,"_705":859},[],{"_166":167,"_147":861,"_168":862,"_153":864,"_155":864,"_158":865,"_696":866,"_160":152,"_161":843,"_163":152,"_156":867,"_700":152,"_178":701,"_164":245,"_165":246,"_176":177,"_702":868,"_707":708},{"_149":152,"_151":152},[863],{"_52":764,"_172":765,"_174":766,"_693":152},"Avaya Pulls a New ACE out of their Sleeve To Attract New Developers","/ucaas/avaya-pulls-a-new-ace-out-of-their-sleeve-to-attract-new-developers",{},"Avaya is taking the steps towards a true platform as a service (PaaS) solution. The new Aura Collaboration Environment should have much broader developer appeal.",{"_704":24,"_705":869},[],{"_166":167,"_147":871,"_168":872,"_153":874,"_155":874,"_158":875,"_696":876,"_160":152,"_161":843,"_163":152,"_156":877,"_700":152,"_178":701,"_164":248,"_165":249,"_176":289,"_702":878,"_707":708},{"_149":152,"_151":152},[873],{"_52":751,"_172":752,"_174":753,"_693":152},"UC Roadmap: What's Ahead?","/ai-collaboration/uc-roadmap-what-s-ahead-",{},"A detailed presentation looks at Mobility, Collaboration, VOIP, and Hosted Communications.",{"_704":24,"_705":879},[],{"_166":167,"_147":881,"_168":882,"_153":887,"_155":887,"_158":888,"_696":889,"_160":152,"_161":890,"_163":152,"_156":891,"_700":152,"_178":701,"_164":206,"_165":207,"_176":177,"_702":892,"_707":708},{"_149":152,"_151":152},[883],{"_52":884,"_172":885,"_174":886,"_693":152},"Steve Lingo","/author/steve-lingo","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt91d8397d09df2a19/673c601a6ecc9e270136e40f/SteveLingoJan2013.jpg","SIP VOIP: Bursting or Borrowing?","/telecommunication-technology/sip-voip-bursting-or-borrowing-",{},"Jun 3, 2013","While many carriers offer centralized SIP, how they account for sessions across your enterprise and the terms they use are not consistent across the industry.",{"_704":24,"_705":893},[],{"_166":167,"_147":895,"_168":896,"_153":901,"_155":901,"_158":902,"_696":903,"_160":152,"_161":890,"_163":152,"_156":904,"_700":152,"_178":701,"_164":203,"_165":204,"_176":193,"_702":905,"_707":708},{"_149":152,"_151":152},[897],{"_52":898,"_172":899,"_174":900,"_693":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","The 802.11ac Wi-Fi Standard Playing Big","/network-technology/the-802-11ac-wi-fi-standard-playing-big",{},"Multi-gigabit 802.11ac is coming, and it will most certainly have an impact, both in the wired and wireless environments.",{"_704":24,"_705":906},[],{"_166":167,"_147":908,"_168":909,"_153":914,"_155":914,"_158":915,"_696":916,"_160":152,"_161":890,"_163":152,"_156":917,"_700":152,"_178":701,"_164":139,"_165":140,"_176":193,"_702":918,"_707":708},{"_149":152,"_151":152},[910],{"_52":911,"_172":912,"_174":913,"_693":152},"Jamie Libow","/author/jamie-libow","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc1ada35296831889/673c601cc172a062ae1b3529/libow6074.jpg","Classifying Users for a Lync Enterprise Voice Deployment","/ai-voice/classifying-users-for-a-lync-enterprise-voice-deployment",{},"The debate is over; it is clear that Lync Voice can be a PBX replacement. The question is whether Lync is a viable replacement for all users in an organization.",{"_704":24,"_705":919},[],{"_166":167,"_147":921,"_168":922,"_153":924,"_155":924,"_158":925,"_696":926,"_160":152,"_161":927,"_163":152,"_156":928,"_700":152,"_178":701,"_164":254,"_165":255,"_176":240,"_702":929,"_707":708},{"_149":152,"_151":152},[923],{"_52":275,"_172":276,"_174":277,"_693":152},"WebRTC Hype Check","/video-conferencing/webrtc-hype-check",{},"Jun 2, 2013","Four reasons not to go overboard.",{"_704":24,"_705":930},[],{"_166":167,"_147":932,"_168":933,"_153":938,"_155":938,"_158":939,"_696":940,"_160":152,"_161":927,"_163":152,"_156":941,"_700":152,"_178":701,"_164":206,"_165":207,"_176":942,"_702":943,"_707":708},{"_149":152,"_151":152},[934],{"_52":935,"_172":936,"_174":937,"_693":152},"Russell Bennett","/author/russell-bennett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt87a5aa7e5b0a776c/673c600eb24fc8edb2903d7a/russell_bennett.jpg","The Luddites vs. the Innovators","/telecommunication-technology/the-luddites-vs-the-innovators",{},"The Telcos may finally have to yield power over phone numbers to the IP service providers, marking a significant breakthrough.",9,{"_704":24,"_705":944},[],{"_166":167,"_147":946,"_168":947,"_153":952,"_155":952,"_158":953,"_696":954,"_160":152,"_161":955,"_163":152,"_156":956,"_700":152,"_178":701,"_164":254,"_165":255,"_176":177,"_702":957,"_707":708},{"_149":152,"_151":152},[948],{"_52":949,"_172":950,"_174":951,"_693":152},"Laurent Philonenko","/author/laurent-philonenko","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3bb855be26a2d928/673c601c2fd1bb568184b0fb/Philonenko6074.jpg","The Reality of WebRTC...All Hype?","/video-conferencing/the-reality-of-webrtc-all-hype-",{},"May 31, 2013","Actually, WebRTC is the biggest change we face today. The full impact is probably 2 years out--but it's coming. Here are the critical issues still to be resolved.",{"_704":24,"_705":958},[],{"_166":167,"_147":960,"_168":961,"_153":963,"_155":963,"_158":964,"_696":965,"_160":152,"_161":966,"_163":152,"_156":967,"_700":152,"_178":701,"_164":206,"_165":207,"_176":177,"_702":968,"_707":708},{"_149":152,"_151":152},[962],{"_52":813,"_172":814,"_174":815,"_693":152},"SIP Trunk Provider Problems Persist","/telecommunication-technology/sip-trunk-provider-problems-persist",{},"May 30, 2013","You would think that with the growth of SIP trunk deployments, the providers would be better at implementation and support. It does not seem so.",{"_704":24,"_705":969},[],{"_166":167,"_147":971,"_168":972,"_153":977,"_155":977,"_158":978,"_696":979,"_160":152,"_161":966,"_163":152,"_156":980,"_700":152,"_178":701,"_164":254,"_165":255,"_176":193,"_702":981,"_707":708},{"_149":152,"_151":152},[973],{"_52":974,"_172":975,"_174":976,"_693":152},"Justin G Castillo","/author/justin-g-castillo","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltb496598e74ca1e1c/673c60136ecc9e168d36e409/castillo5062.jpg","Georgetown Conference Highlights Cybersecurity Challenges","/video-conferencing/georgetown-conference-highlights-cybersecurity-challenges",{},"\"Spear-phishing\" and BYOD were among the biggest concerns, as enterprises try to re-imagine their models for keeping data and communications secure.",{"_704":24,"_705":982},[],{"_166":167,"_147":984,"_168":985,"_153":987,"_155":987,"_158":988,"_696":989,"_160":152,"_161":966,"_163":152,"_156":990,"_700":152,"_178":701,"_164":206,"_165":207,"_176":240,"_702":991,"_707":708},{"_149":152,"_151":152},[986],{"_52":713,"_172":714,"_174":715,"_693":152},"The PBX Market: How Bad Is It, Really?","/telecommunication-technology/the-pbx-market-how-bad-is-it-really-",{},"An Infonetics report has tough revenue figures for the vendors--but the news is far from bleak for enterprises or the industry as a whole.",{"_704":24,"_705":992},[],{"_166":167,"_147":994,"_168":995,"_153":997,"_155":997,"_158":998,"_696":999,"_160":152,"_161":1000,"_163":152,"_156":1001,"_700":152,"_178":701,"_164":327,"_165":328,"_176":177,"_702":1002,"_707":708},{"_149":152,"_151":152},[996],{"_52":171,"_172":173,"_174":175,"_693":152},"WebRTC: Why Should Enterprises Care?","/customer-experience/webrtc-why-should-enterprises-care-",{},"May 29, 2013","Improved customer service, opportunities to reduce costs, and ubiquitous collaboration will drive WebRTC adoption in the enterprise.",{"_704":24,"_705":1003},[],{"_166":167,"_147":1005,"_168":1006,"_153":1008,"_155":1008,"_158":1009,"_696":1010,"_160":152,"_161":1000,"_163":152,"_156":1011,"_700":152,"_178":701,"_164":254,"_165":255,"_176":289,"_702":1012,"_707":708},{"_149":152,"_151":152},[1007],{"_52":764,"_172":765,"_174":766,"_693":152},"Juniper and Sonus Hit a Bullseye with their SDN Arrow","/video-conferencing/juniper-and-sonus-hit-a-bullseye-with-their-sdn-arrow",{},"The joint solution is aimed at giving service providers the capability to monitor and adjust policies for UC applications, specifically video.",{"_704":24,"_705":1013},[],{"_166":167,"_147":1015,"_168":1016,"_153":1021,"_155":1021,"_158":1022,"_696":1023,"_160":152,"_161":1000,"_163":152,"_156":1024,"_700":152,"_178":701,"_164":203,"_165":204,"_176":177,"_702":1025,"_707":708},{"_149":152,"_151":152},[1017],{"_52":1018,"_172":1019,"_174":1020,"_693":152},"Terry Slattery","/author/terry-slattery","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt93e8d1c6e0d0f054/673c601175e69edb045aa581/Terry2.jpg","Multiple Types of SDN?","/network-technology/multiple-types-of-sdn-",{},"Different types of SDN are simply points along the evolution from current networking to future networking.",{"_704":24,"_705":1026},[],{"_166":167,"_147":1028,"_168":1029,"_153":1034,"_155":1034,"_158":1035,"_696":1036,"_160":152,"_161":1037,"_163":152,"_156":1038,"_700":152,"_178":701,"_164":206,"_165":207,"_176":193,"_702":1039,"_707":708},{"_149":152,"_151":152},[1030],{"_52":1031,"_172":1032,"_174":1033,"_693":152},"Kevin Kieller","/author/kevin-kieller","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3cf902f24e86ad7f/673c600cb26928198f1150a4/Kevin_20Kieller-headshot.jpg","Living with Lync: Reception and Switchboard","/telecommunication-technology/living-with-lync-reception-and-switchboard",{},"May 27, 2013","More contextual information is available, but there are some new twists as well.",{"_704":24,"_705":1040},[],{"_166":167,"_147":1042,"_168":1043,"_153":1045,"_155":1045,"_158":1046,"_696":1047,"_160":152,"_161":1037,"_163":152,"_156":1048,"_700":152,"_178":701,"_164":221,"_165":222,"_176":177,"_702":1049,"_707":708},{"_149":152,"_151":152},[1044],{"_52":898,"_172":899,"_174":900,"_693":152},"UC Adoption: Not So Fast","/digital-workplace/uc-adoption-not-so-fast",{},"While overall deployments seem to be growing more slowly than we would like, it is encouraging to see such a high percentage meeting their predicted ROI.",{"_704":24,"_705":1050},[],{"_166":167,"_147":1052,"_168":1053,"_153":1055,"_155":1055,"_158":1056,"_696":1057,"_160":152,"_161":1037,"_163":152,"_156":1058,"_700":152,"_178":701,"_164":254,"_165":255,"_176":1059,"_702":1060,"_707":708},{"_149":152,"_151":152},[1054],{"_52":826,"_172":827,"_174":828,"_693":152},"Preparing for Disruption with WebRTC","/video-conferencing/preparing-for-disruption-with-webrtc",{},"It is important to understand what WebRTC can do for you, but it is equally important to understand what WebRTC may do to you.",8,{"_704":24,"_705":1061},[],{"_166":167,"_147":1063,"_168":1064,"_153":1066,"_155":1066,"_158":1067,"_696":1068,"_160":152,"_161":1069,"_163":152,"_156":1070,"_700":152,"_178":701,"_164":254,"_165":255,"_176":240,"_702":1071,"_707":708},{"_149":152,"_151":152},[1065],{"_52":751,"_172":752,"_174":753,"_693":152},"Visual Call Control","/video-conferencing/visual-call-control",{},"May 26, 2013","For true plug-and-play video, visual call control must be right, federated, accessible and intuitively easy to use as a phone.",{"_704":24,"_705":1072},[],{"_166":167,"_147":1074,"_168":1075,"_153":1077,"_155":1077,"_158":1078,"_696":1079,"_160":152,"_161":1080,"_163":152,"_156":1081,"_700":152,"_178":701,"_164":327,"_165":328,"_176":240,"_702":1082,"_707":708},{"_149":152,"_151":152},[1076],{"_52":344,"_172":345,"_174":346,"_693":152},"Aspect Corrects Course from Microsoft to Migration","/customer-experience/aspect-corrects-course-from-microsoft-to-migration",{},"May 23, 2013","The new team is focused not on a dream of Lync-enabled contact centers taking over the world but on working with the existing customer base to move them to next-gen capabilities.",{"_704":24,"_705":1083},[],{"_166":167,"_147":1085,"_168":1086,"_153":1088,"_155":1088,"_158":1089,"_696":1090,"_160":152,"_161":1080,"_163":152,"_156":1091,"_700":152,"_178":701,"_164":206,"_165":207,"_176":177,"_702":1092,"_707":708},{"_149":152,"_151":152},[1087],{"_52":813,"_172":814,"_174":815,"_693":152},"Mobile Internet of Things: An Explosion Soon","/telecommunication-technology/mobile-internet-of-things-an-explosion-soon",{},"Most major industries are developing and offering M2M devices; transportation, health, energy, payments, appliances, and more.",{"_704":24,"_705":1093},[],{"_166":167,"_147":1095,"_168":1096,"_153":1101,"_155":1101,"_158":1102,"_696":1103,"_160":152,"_161":1104,"_163":152,"_156":1105,"_700":152,"_178":701,"_164":203,"_165":204,"_176":177,"_702":1106,"_707":708},{"_149":152,"_151":152},[1097],{"_52":1098,"_172":1099,"_174":1100,"_693":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","SDN Will Win -- But Which SDN?","/network-technology/sdn-will-win-but-which-sdn-",{},"May 22, 2013","The division is between \"deep\" and \"shallow\" implementations of Software-Defined Networking.",{"_704":24,"_705":1107},[],{"_166":167,"_147":1109,"_168":1110,"_153":1112,"_155":1112,"_158":1113,"_696":1114,"_160":152,"_161":1104,"_163":152,"_156":1115,"_700":152,"_178":701,"_164":206,"_165":207,"_176":289,"_702":1116,"_707":708},{"_149":152,"_151":152},[1111],{"_52":911,"_172":912,"_174":913,"_693":152},"How to Migrate Toll Free Numbers to SIP Trunking with a New Carrier","/telecommunication-technology/how-to-migrate-toll-free-numbers-to-sip-trunking-with-a-new-carrier",{},"You need a great project manager, the proper number of IT resources and engagement from affected business units.",{"_704":24,"_705":1117},[],"sidebarModules",[1120,1178,1191],{"_87":1121,"_1122":1123,"_1175":1176},"module_content_cards","data",{"_111":1124,"_1125":1126,"_178":1127,"_687":1128,"_1171":1172,"_1173":1172,"_1174":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1129,1144,1156],{"_87":1130,"_1122":1131},"contentPreview",{"_166":167,"_178":1132,"_147":1133,"_153":1135,"_155":1135,"_158":1136,"_160":1136,"_696":1137,"_161":1138,"_163":152,"_164":1139,"_165":325,"_168":1140,"_176":193,"_702":1142},"card-horizontal",{"_149":1134,"_151":1135},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1141],{"_52":764,"_172":765,"_174":766},{"_704":24,"_705":1143},[],{"_87":1130,"_1122":1145},{"_166":167,"_178":1132,"_147":1146,"_153":1148,"_155":1148,"_158":1149,"_160":1149,"_696":1150,"_161":1151,"_163":152,"_164":1139,"_165":325,"_168":1152,"_176":193,"_702":1154},{"_149":1147,"_151":1148},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1153],{"_52":344,"_172":345,"_174":346},{"_704":24,"_705":1155},[],{"_87":1130,"_1122":1157},{"_166":167,"_178":1132,"_147":1158,"_153":1160,"_155":1160,"_158":1161,"_160":1161,"_696":1162,"_161":1163,"_163":152,"_164":1139,"_165":325,"_168":1164,"_176":1059,"_702":1169},{"_149":1159,"_151":1160},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1165],{"_52":1166,"_172":1167,"_174":1168},"Jon Arnold","/author/jon-arnold","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8a5577ba9b32f1c2/673c602136eac26d5d43d4ed/60x74_Arnold_Jon_headshot.jpg",{"_704":24,"_705":1170},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1177":24},"nativeAdOption",{"_87":1179,"_1180":1181,"_1122":1182},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1183,"_624":1184,"_1185":1181,"_625":626,"_178":181,"_1186":1187,"_1188":24,"_1189":1190},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1192,"_1122":1193},"module_event_promo",{"_111":1194,"_1195":1196,"_1197":152,"_1198":152,"_1199":78,"_1200":1201,"_1202":1203,"_161":1204,"_106":1205,"_1206":1207,"_1208":1209},"Event Feature 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