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Video Conferencing
Coming Soon: WebRTC Dream, RealizedComing Soon: WebRTC Dream, Realized

The promise of WebRTC is about to arrive, and it has a new name: AV1.

byDave Michels
May 31, 2018
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4 Min Read
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AI Collaboration
Driving Collaboration Between Designers and EngineersDriving Collaboration Between Designers and Engineers
May 31, 2018
3 Min Read
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Customer Experience
14 Hosted PBX Vertical Industries Perfect for MNOs14 Hosted PBX Vertical Industries Perfect for MNOs
byJohn Malone
May 30, 2018
3 Min Read
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Data Governance
Net Neutrality Vote: Exercise in Futility or Something More?Net Neutrality Vote: Exercise in Futility or Something More?
byMartha Buyer
May 29, 2018
4 Min Read
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Cloud Infrastructure
Will Public Cloud Providers Be the UC/UCC Winners?Will Public Cloud Providers Be the UC/UCC Winners?
byTom Nolle
May 29, 2018
5 Min Read
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Employee Experience
Integrating UC & Surveillance SystemsIntegrating UC & Surveillance Systems
bySorell Slaymaker
May 29, 2018
2 Min Read
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Telecommunication Technology
SIP Trunking: Navigating International Risks
SIP Trunking: Navigating International Risks
May 25, 2018
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5 Min Read
byGary Audin
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Digital Workplace
Stumbling Upon a Communications Time Warp
Stumbling Upon a Communications Time Warp
May 24, 2018
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6 Min Read
byAndrew Prokop
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Telecommunication Technology
From Brown Back to Brown: A Telecom Career Unfolds
From Brown Back to Brown: A Telecom Career Unfolds
May 23, 2018
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8 Min Read
byBeth Schultz
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Cloud Infrastructure
Polycom Launches Cloud-Based Management Service
Polycom Launches Cloud-Based Management Service
May 23, 2018
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4 Min Read
byZeus Kerravala
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Customer Experience
Managing CX from the Inside-Out
Managing CX from the Inside-Out
May 23, 2018
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6 Min Read
byJon Arnold
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Customer Experience
NICE inContact CXone Going Strong
NICE inContact CXone Going Strong
May 23, 2018
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4 Min Read
bySheila McGee-Smith
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Employee Experience
Effective Customer Engagement Requires Collaboration
Effective Customer Engagement Requires Collaboration
May 22, 2018
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5 Min Read
byRobin Gareiss
Do Agents Need to Be Scheduled?
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Do Agents Need to Be Scheduled?
Do Agents Need to Be Scheduled?
May 22, 2018
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7 Min Read
byDave Michels
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Telecommunication Technology
Paying Big for Cheap Prediction
Paying Big for Cheap Prediction
May 21, 2018
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5 Min Read
byBrent Kelly
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Telecommunication Technology
No Jitter Roll: Five for Friday 2018-05-18
No Jitter Roll: Five for Friday 2018-05-18
May 18, 2018
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5 Min Read
byMichelle Burbick
How to Address the Omnichannel Dilemma
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How to Address the Omnichannel Dilemma
How to Address the Omnichannel Dilemma
May 18, 2018
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4 Min Read
byWarren Levitan
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Data Privacy
GDPR: What's the Contact Center Opportunity?
GDPR: What's the Contact Center Opportunity?
May 18, 2018
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5 Min Read
byGary Audin
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Data Governance
Digging In to Team Collaboration App Security
Digging In to Team Collaboration App Security
May 17, 2018
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5 Min Read
byIrwin Lazar
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Employee Experience
Hosted PBX for 1- 9 Users: World's Largest Underserved Market
Hosted PBX for 1- 9 Users: World's Largest Underserved Market
May 17, 2018
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3 Min Read
byJohn Malone
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Telecommunication Technology
Stormproofing Your Business Against Mother Nature & More
Stormproofing Your Business Against Mother Nature & More
May 17, 2018
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2 Min Read
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AI Voice
Dialpad Introduces VoiceAI with TalkIQ Acquisition
Dialpad Introduces VoiceAI with TalkIQ Acquisition
May 16, 2018
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3 Min Read
byMichelle Burbick
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Network Technology
RingCentral on SD-WAN: All About Choice
RingCentral on SD-WAN: All About Choice
May 16, 2018
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3 Min Read
byMichelle Burbick
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Telecommunication Technology
Five9 Gets 'Practical' with Spring Release
Five9 Gets 'Practical' with Spring Release
May 16, 2018
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5 Min Read
byZeus Kerravala
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Network Technology
What's Going On at Cisco?
What's Going On at Cisco?
May 15, 2018
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7 Min Read
byMichael Finneran
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AI & Automation
Five9 Release Focuses on AI Use Cases
Five9 Release Focuses on AI Use Cases
May 15, 2018
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3 Min Read
byMichelle Burbick
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Customer Experience
8x8 Taps AI Startup for Talent, Technology
8x8 Taps AI Startup for Talent, Technology
May 15, 2018
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2 Min Read
byBeth Schultz
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Telecommunication Technology
Fuze Goes 5.0, Grabs More Funding
Fuze Goes 5.0, Grabs More Funding
May 15, 2018
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3 Min Read
byMichelle Burbick
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Digital Workplace
Future of Meetings Is Upon Us
Future of Meetings Is Upon Us
May 14, 2018
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5 Min Read
byDave Michels
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AI Collaboration
Team Collaboration: Where Does Your Enterprise Fit In?
Team Collaboration: Where Does Your Enterprise Fit In?
May 14, 2018
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5 Min Read
byBeth Schultz
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Telecommunication Technology
No Jitter Roll: Five for Friday 2018-05-11
No Jitter Roll: Five for Friday 2018-05-11
May 11, 2018
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6 Min Read
byMichelle Burbick
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Telecommunication Technology
Intelligent Device Management for UC: Complete Checklist
Intelligent Device Management for UC: Complete Checklist
May 11, 2018
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4 Min Read
byScott Gode
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Telecommunication Technology
Examining Evolving Consultant Relationships
Examining Evolving Consultant Relationships
May 11, 2018
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4 Min Read
byGary Audin
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Cloud Infrastructure
Cloud Contact Center, SMS, VoIP Save the Day
Cloud Contact Center, SMS, VoIP Save the Day
May 10, 2018
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8 Min Read
byMichelle Burbick
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Telecommunication Technology
Sprint/T-Mobile: Beyond the First Week Hype
Sprint/T-Mobile: Beyond the First Week Hype
May 10, 2018
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5 Min Read
byMartha Buyer

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How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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