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Explore strategies for building resilient, scalable, and secure infrastructures that support your organization's communication needs.","breadcrumbs",[693,695],{"_54":694,"_111":545},"/",{"_111":195,"_54":196},"newsletterSignUpPromo","pagination",{"_699":700,"_701":702},"totalCount",131,"currentPage",62,"contents",[705,729,743,757,770,784,797,810,824,834,848,858,868,879,893,903,917,927,941,954,967,977,990,999,1010,1021,1034,1045,1056,1066,1077,1087,1100,1111,1121],{"_166":167,"_147":706,"_168":707,"_153":713,"_155":713,"_158":714,"_715":716,"_160":152,"_161":717,"_163":152,"_156":718,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":723,"_727":728},{"_149":152,"_151":152},[708],{"_52":709,"_172":710,"_174":711,"_712":152},"Andrew Prokop","/author/andrew-prokop","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt90c5e6a0fa0a0b29/673c602776b875774f5a660d/Prokop-Headshot_150.png","role","Overcoming SIP 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Schultz","/author/beth-schultz","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8a6d36248963d2d1/673c60292cc5cc2aeb1eacbc/Schultz.jpeg","Circuit Beta Tester: 'It Grows On You'","/telecommunication-technology/circuit-beta-tester-it-grows-on-you-",{},"Nov 3, 2014","Despite initial skepticism about its usefulness, beta tester SkyCom CEO Bill Bouie relates how Circuit has become an invaluable tool for real-time collaboration, even helping coordinate his team's work at New York's Bellevue Hospital, where an Ebola patient is receiving treatment.",{"_724":24,"_725":847},[],{"_166":167,"_147":849,"_168":850,"_153":852,"_155":852,"_158":853,"_715":854,"_160":152,"_161":844,"_163":152,"_156":855,"_719":152,"_178":720,"_164":195,"_165":196,"_176":721,"_722":856,"_727":728},{"_149":152,"_151":152},[851],{"_52":317,"_172":318,"_174":319,"_712":152},"Switch.co Intends to Complete Google Apps","/infrastructure/switch-co-intends-to-complete-google-apps",{},"Integrating unified 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As technology spend, especially on collaboration, increasingly occurs outside of IT, IT organizations must change their operating model to become trusted advisors, helping to guide lines of business to the right solution.",{"_724":24,"_725":867},[],{"_166":167,"_147":869,"_168":870,"_153":872,"_155":872,"_158":873,"_715":874,"_160":152,"_161":875,"_163":152,"_156":876,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":877,"_727":728},{"_149":152,"_151":152},[871],{"_52":733,"_172":734,"_174":735,"_712":152},"Managed Service Provider Gone Bad: One Scary Story","/telecommunication-technology/managed-service-provider-gone-bad-one-scary-story",{},"Oct 31, 2014","In a tale worthy of any Halloween horror show, I found one MSP's service so shoddy that \"mal-service\" provider is more apropos than managed service provider.",{"_724":24,"_725":878},[],{"_166":167,"_147":880,"_168":881,"_153":886,"_155":886,"_158":887,"_715":888,"_160":152,"_161":889,"_163":152,"_156":890,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":891,"_727":728},{"_149":152,"_151":152},[882],{"_52":883,"_172":884,"_174":885,"_712":152},"Terry Slattery","/author/terry-slattery","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt93e8d1c6e0d0f054/673c601175e69edb045aa581/Terry2.jpg","HP Demos Practical Use of SDN for DNS Requests","/network-technology/hp-demos-practical-use-of-sdn-for-dns-requests",{},"Oct 30, 2014","As HP showed at the recent Interop conference, Software Defined Networking is getting real.",{"_724":24,"_725":892},[],{"_166":167,"_147":894,"_168":895,"_153":897,"_155":897,"_158":898,"_715":899,"_160":152,"_161":889,"_163":152,"_156":900,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":901,"_727":728},{"_149":152,"_151":152},[896],{"_52":801,"_172":802,"_174":803,"_712":152},"Meme Extreme","/telecommunication-technology/meme-extreme",{},"In this edition of Guy Clinch's podcast series on NoJitter, Guy takes an amusing stab at how ideas propagate based upon the concept of the meme first described by evolutionary biologist, Richard Dawkins.",{"_724":24,"_725":902},[],{"_166":167,"_147":904,"_168":905,"_153":910,"_155":910,"_158":911,"_715":912,"_160":152,"_161":913,"_163":152,"_156":914,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":915,"_727":728},{"_149":152,"_151":152},[906],{"_52":907,"_172":908,"_174":909,"_712":152},"Melissa Swartz","/author/melissa-swartz","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8dc0b469c7e59c71/673c601ddf388d109a8f9ad7/6074_MelissaSwartz_headshot.jpg","Should the Mitel Purchase Offer Impact My Consideration of a ShoreTel System?","/telecommunication-technology/should-the-mitel-purchase-offer-impact-my-consideration-of-a-shoretel-system-",{},"Oct 29, 2014","What impact do the ongoing Mitel/ShoreTel acquisition developments have on an organization’s communications systems procurement?",{"_724":24,"_725":916},[],{"_166":167,"_147":918,"_168":919,"_153":921,"_155":921,"_158":922,"_715":923,"_160":152,"_161":913,"_163":152,"_156":924,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":925,"_727":728},{"_149":152,"_151":152},[920],{"_52":304,"_172":305,"_174":306,"_712":152},"Court Puts Employers on Notice About Mobile Use","/telecommunication-technology/court-puts-employers-on-notice-about-mobile-use",{},"What one California case, Cochran v. Schwan’s Home Service, says about reimbursement, and why you should pay attention, even if your business is located elsewhere.",{"_724":24,"_725":926},[],{"_166":167,"_147":928,"_168":929,"_153":934,"_155":934,"_158":935,"_715":936,"_160":152,"_161":937,"_163":152,"_156":938,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":939,"_727":728},{"_149":152,"_151":152},[930],{"_52":931,"_172":932,"_174":933,"_712":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","ShoreTel Rejects Mitel Buyout Offer","/telecommunication-technology/shoretel-rejects-mitel-buyout-offer",{},"Oct 28, 2014","Where do the two companies go from here -- and who else might jump in?",{"_724":24,"_725":940},[],{"_166":167,"_147":942,"_168":943,"_153":948,"_155":948,"_158":949,"_715":950,"_160":152,"_161":937,"_163":152,"_156":951,"_719":152,"_178":720,"_164":195,"_165":196,"_176":721,"_722":952,"_727":728},{"_149":152,"_151":152},[944],{"_52":945,"_172":946,"_174":947,"_712":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","Unify Announces a Circuit Switch","/infrastructure/unify-announces-a-circuit-switch",{},"Got your attention? Today Unify announced general availability of the solution formerly known as Project Ansible, and its sales strategy is worth a second look.",{"_724":24,"_725":953},[],{"_166":167,"_147":955,"_168":956,"_153":961,"_155":961,"_158":962,"_715":963,"_160":152,"_161":937,"_163":152,"_156":964,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":965,"_727":728},{"_149":152,"_151":152},[957],{"_52":958,"_172":959,"_174":960,"_712":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","Can Unify's Circuit Make Mobile UC Sell?","/telecommunication-technology/can-unify-s-circuit-make-mobile-uc-sell-",{},"Unify touts mobility as an important piece of Circuit, but how much uptake the mobile UC client gets will hinge on -- as always -- user convenience.",{"_724":24,"_725":966},[],{"_166":167,"_147":968,"_168":969,"_153":971,"_155":971,"_158":972,"_715":973,"_160":152,"_161":937,"_163":152,"_156":974,"_719":152,"_178":720,"_164":195,"_165":196,"_176":721,"_722":975,"_727":728},{"_149":152,"_151":152},[970],{"_52":190,"_172":191,"_174":192,"_712":152},"Unify's Circuit Enables a New Way of Working","/infrastructure/unify-s-circuit-enables-a-new-way-of-working",{},"After long last, we finally get to see what Unify has been working on for these past couple of years. Circuit is certainly different and is an enabler of shifting the way people work.",{"_724":24,"_725":976},[],{"_166":167,"_147":978,"_168":979,"_153":984,"_155":984,"_158":985,"_715":986,"_160":152,"_161":937,"_163":152,"_156":987,"_719":152,"_178":720,"_164":195,"_165":196,"_176":721,"_722":988,"_727":728},{"_149":152,"_151":152},[980],{"_52":981,"_172":982,"_174":983,"_712":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Unify's Circuit: Looking Toward a Single Pane of Glass","/infrastructure/unify-s-circuit-looking-toward-a-single-pane-of-glass",{},"Formally unveiled today, Unify's long-awaited Circuit, nee Project Ansible, creates a closed enterprise social community with real-time communications that some businesses may find compelling.",{"_724":24,"_725":989},[],{"_166":167,"_147":991,"_168":992,"_153":993,"_155":993,"_158":994,"_715":995,"_160":152,"_161":937,"_163":152,"_156":996,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":997,"_727":728},{"_149":152,"_151":152},[],"Technically Lync: Reverse Proxy Alternatives","/network-technology/technically-lync-reverse-proxy-alternatives",{},"Using IIS ARR 3.0 on Windows Server 2012 as a Reverse Proxy for Lync Server 2013",{"_724":24,"_725":998},[],{"_166":167,"_147":1000,"_168":1001,"_153":1003,"_155":1003,"_158":1004,"_715":1005,"_160":152,"_161":1006,"_163":152,"_156":1007,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":1008,"_727":728},{"_149":152,"_151":152},[1002],{"_52":747,"_172":748,"_174":749,"_712":152},"VoLTE Plus Wi-Fi","/network-technology/volte-plus-wi-fi",{},"Oct 24, 2014","Calling over Wi-Fi delivers better call quality and reduced cell phone charges when using mobile devices.",{"_724":24,"_725":1009},[],{"_166":167,"_147":1011,"_168":1012,"_153":1014,"_155":1014,"_158":1015,"_715":1016,"_160":152,"_161":1017,"_163":152,"_156":1018,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1019,"_727":728},{"_149":152,"_151":152},[1013],{"_52":931,"_172":932,"_174":933,"_712":152},"Bring Your Own Desk Phone?","/telecommunication-technology/bring-your-own-desk-phone-",{},"Oct 23, 2014","Communications platform vendors would be wise to strategize for the day when desk phones become just another \"bring your own\" device.",{"_724":24,"_725":1020},[],{"_166":167,"_147":1022,"_168":1023,"_153":1028,"_155":1028,"_158":1029,"_715":1030,"_160":152,"_161":1017,"_163":152,"_156":1031,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1032,"_727":728},{"_149":152,"_151":152},[1024],{"_52":1025,"_172":1026,"_174":1027,"_712":152},"Kevin Kieller","/author/kevin-kieller","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3cf902f24e86ad7f/673c600cb26928198f1150a4/Kevin_20Kieller-headshot.jpg","The \"Art of the Possible\" Trap","/telecommunication-technology/the-art-of-the-possible-trap",{},"The \"art of the possible\" approach can succeed when key team members are quickly able to connect technical possibilities with results that could improve business outcomes.",{"_724":24,"_725":1033},[],{"_166":167,"_147":1035,"_168":1036,"_153":1038,"_155":1038,"_158":1039,"_715":1040,"_160":152,"_161":1041,"_163":152,"_156":1042,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1043,"_727":728},{"_149":152,"_151":152},[1037],{"_52":709,"_172":710,"_174":711,"_712":152},"The Cost of Quaint","/telecommunication-technology/the-cost-of-quaint",{},"Oct 22, 2014","No matter what, ignorance is not bliss, and as quaint as Grandma's old telephone might be, enterprise communications is no place for quaint.",{"_724":24,"_725":1044},[],{"_166":167,"_147":1046,"_168":1047,"_153":1049,"_155":1049,"_158":1050,"_715":1051,"_160":152,"_161":1052,"_163":152,"_156":1053,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1054,"_727":728},{"_149":152,"_151":152},[1048],{"_52":958,"_172":959,"_174":960,"_712":152},"Major Flaws in Apple's New UC Voice Capability","/telecommunication-technology/major-flaws-in-apple-s-new-uc-voice-capability",{},"Oct 21, 2014","It sounded like I was talking from the bottom of a well. Maybe Apple doesn't get the fact that people expect to be able to talk on a phone call.",{"_724":24,"_725":1055},[],{"_166":167,"_147":1057,"_168":1058,"_153":1060,"_155":1060,"_158":1061,"_715":1062,"_160":152,"_161":1052,"_163":152,"_156":1063,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1064,"_727":728},{"_149":152,"_151":152},[1059],{"_52":190,"_172":191,"_174":192,"_712":152},"Mitel's Bid For ShoreTel Is About More Than Just Industry Consolidation","/telecommunication-technology/mitel-s-bid-for-shoretel-is-about-more-than-just-industry-consolidation",{},"Many industry watchers consider Mitel's bid for ShoreTel as the next natural step in the company's strategy of amassing market share through acquisition, but I see the desire for a common UC platform as a primary driver, too.",{"_724":24,"_725":1065},[],{"_166":167,"_147":1067,"_168":1068,"_153":1070,"_155":1070,"_158":1071,"_715":1072,"_160":152,"_161":1073,"_163":152,"_156":1074,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1075,"_727":728},{"_149":152,"_151":152},[1069],{"_52":838,"_172":839,"_174":840,"_712":152},"Mitel's Bid for ShoreTel: Right Move or Too Much Too Soon?","/telecommunication-technology/mitel-s-bid-for-shoretel-right-move-or-too-much-too-soon-",{},"Oct 20, 2014","ShoreTel confirms Mitel's unsolicited purchase offer as industry watchers weigh in on what the move could mean.",{"_724":24,"_725":1076},[],{"_166":167,"_147":1078,"_168":1079,"_153":1081,"_155":1081,"_158":1082,"_715":1083,"_160":152,"_161":1073,"_163":152,"_156":1084,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1085,"_727":728},{"_149":152,"_151":152},[1080],{"_52":931,"_172":932,"_174":933,"_712":152},"Mitel Pursues Purchase of Reluctant ShoreTel","/telecommunication-technology/mitel-pursues-purchase-of-reluctant-shoretel",{},"Mitel wants to buy ShoreTel, but ShoreTel doesn't want to be bought--at least not yet.",{"_724":24,"_725":1086},[],{"_166":167,"_147":1088,"_168":1089,"_153":1094,"_155":1094,"_158":1095,"_715":1096,"_160":152,"_161":1073,"_163":152,"_156":1097,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1098,"_727":728},{"_149":152,"_151":152},[1090],{"_52":1091,"_172":1092,"_174":1093,"_712":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","Net Neutrality: So Where Do We Go From Here?","/telecommunication-technology/net-neutrality-so-where-do-we-go-from-here-",{},"As the need for a new Net neutrality policy looms large, the FCC might make one of several moves -- if it does anything at all.",{"_724":24,"_725":1099},[],{"_166":167,"_147":1101,"_168":1102,"_153":1104,"_155":1104,"_158":1105,"_715":1106,"_160":152,"_161":1107,"_163":152,"_156":1108,"_719":152,"_178":720,"_164":200,"_165":201,"_176":721,"_722":1109,"_727":728},{"_149":152,"_151":152},[1103],{"_52":958,"_172":959,"_174":960,"_712":152},"Apple's Take on UC","/cloud-infrastructure/apple-s-take-on-uc",{},"Oct 17, 2014","It's all about sharing and collaborating in the cloud, though with a user experience that leaves enterprise UC offerings in the dust.",{"_724":24,"_725":1110},[],{"_166":167,"_147":1112,"_168":1113,"_153":1115,"_155":1115,"_158":1116,"_715":1117,"_160":152,"_161":1107,"_163":152,"_156":1118,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1119,"_727":728},{"_149":152,"_151":152},[1114],{"_52":747,"_172":748,"_174":749,"_712":152},"Better Mobile 911 Rules","/telecommunication-technology/better-mobile-911-rules",{},"Many households have discontinued wired/landline service, and these households have become dependent on wireless network access. The rules need to be expanded for wireless 911 services.",{"_724":24,"_725":1120},[],{"_166":167,"_147":1122,"_168":1123,"_153":1125,"_155":1125,"_158":1126,"_715":1127,"_160":152,"_161":1107,"_163":152,"_156":1128,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1129,"_727":728},{"_149":152,"_151":152},[1124],{"_52":733,"_172":734,"_174":735,"_712":152},"Don't Forget Your Wiring Basics","/telecommunication-technology/don-t-forget-your-wiring-basics",{},"Whether determining how to provide backup power for your desktop phones or run cable, don't overlook best practices.",{"_724":24,"_725":1130},[],"sidebarModules",[1133,1189,1202],{"_87":1134,"_1135":1136,"_1186":1187},"module_content_cards","data",{"_111":1137,"_1138":1139,"_178":1140,"_703":1141,"_1182":1183,"_1184":1183,"_1185":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1142,1157,1169],{"_87":1143,"_1135":1144},"contentPreview",{"_166":167,"_178":1145,"_147":1146,"_153":1148,"_155":1148,"_158":1149,"_160":1149,"_715":1150,"_161":1151,"_163":152,"_164":1152,"_165":328,"_168":1153,"_176":193,"_722":1155},"card-horizontal",{"_149":1147,"_151":1148},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1154],{"_52":190,"_172":191,"_174":192},{"_724":24,"_725":1156},[],{"_87":1143,"_1135":1158},{"_166":167,"_178":1145,"_147":1159,"_153":1161,"_155":1161,"_158":1162,"_160":1162,"_715":1163,"_161":1164,"_163":152,"_164":1152,"_165":328,"_168":1165,"_176":193,"_722":1167},{"_149":1160,"_151":1161},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1166],{"_52":945,"_172":946,"_174":947},{"_724":24,"_725":1168},[],{"_87":1143,"_1135":1170},{"_166":167,"_178":1145,"_147":1171,"_153":1173,"_155":1173,"_158":1174,"_160":1174,"_715":1175,"_161":1176,"_163":152,"_164":1152,"_165":328,"_168":1177,"_176":1179,"_722":1180},{"_149":1172,"_151":1173},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1178],{"_52":358,"_172":359,"_174":360},8,{"_724":24,"_725":1181},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1188":24},"nativeAdOption",{"_87":1190,"_1191":1192,"_1135":1193},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1194,"_635":1195,"_1196":1192,"_636":637,"_178":181,"_1197":1198,"_1199":24,"_1200":1201},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1203,"_1135":1204},"module_event_promo",{"_111":1205,"_1206":1207,"_1208":152,"_1209":152,"_1210":70,"_1211":1212,"_1213":1214,"_161":1215,"_106":1216,"_1217":1218,"_1219":1220},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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