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Explore strategies for building resilient, scalable, and secure infrastructures that support your organization's communication needs.","breadcrumbs",[693,695],{"_54":694,"_111":545},"/",{"_111":195,"_54":196},"newsletterSignUpPromo","pagination",{"_699":700,"_701":702},"totalCount",131,"currentPage",105,"contents",[705,724,739,753,766,776,790,801,811,821,832,842,853,866,879,889,903,914,927,937,950,961,971,982,992,1003,1013,1024,1035,1046,1055,1066,1079,1089,1099],{"_166":167,"_147":706,"_168":707,"_153":708,"_155":708,"_158":709,"_710":711,"_160":152,"_161":712,"_163":152,"_156":713,"_714":152,"_178":715,"_164":195,"_165":196,"_176":716,"_717":718,"_722":723},{"_149":152,"_151":152},[],"SIP Trunk Services: The Foundation of Unified Communications","/infrastructure/sip-trunk-services-the-foundation-of-unified-communications","linkAttrs",{},"Feb 2, 2010","SIP Trunk services are essential bridges in Unified Communications architectures, but provider offers vary widely. 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Lisser","/author/larry-lisser","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltdd7439a4da7bad71/673c600996b78ffcb7193f81/larry_lisser.png","Battle for the Voice Cloud Begins: Ifbyphone Snags Cloudvox.","/cloud-infrastructure/battle-for-the-voice-cloud-begins-ifbyphone-snags-cloudvox-",{},"Bringing Cloudvox into the fold instantly broadens ifbyphone's reach into the fast growing segment of third party built voice applications.",{"_719":24,"_720":865},[],{"_166":167,"_147":867,"_168":868,"_153":873,"_155":873,"_158":874,"_710":875,"_160":152,"_161":849,"_163":152,"_156":876,"_714":152,"_178":715,"_164":200,"_165":201,"_176":716,"_717":877,"_722":723},{"_149":152,"_151":152},[869],{"_52":870,"_172":871,"_174":872,"_731":152},"Melanie Turek","/author/melanie-turek","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltf020a9d5a876cd86/673c6005d6fd5237f0fc00a5/melanie_turek.jpg","Communications in the Cloud: When They Make Sense","/cloud-infrastructure/communications-in-the-cloud-when-they-make-sense",{},"What has to change is the business environment.",{"_719":24,"_720":878},[],{"_166":167,"_147":880,"_168":881,"_153":883,"_155":883,"_158":884,"_710":885,"_160":152,"_161":849,"_163":152,"_156":886,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":887,"_722":723},{"_149":152,"_151":152},[882],{"_52":743,"_172":744,"_174":745,"_731":152},"D'Ambrosio Joins Board of Smart Grid Company","/telecommunication-technology/d-ambrosio-joins-board-of-smart-grid-company",{},"Good news about the former Avaya CEO, who left for health reasons in 2008.",{"_719":24,"_720":888},[],{"_166":167,"_147":890,"_168":891,"_153":896,"_155":896,"_158":897,"_710":898,"_160":152,"_161":899,"_163":152,"_156":900,"_714":152,"_178":715,"_164":195,"_165":196,"_176":716,"_717":901,"_722":723},{"_149":152,"_151":152},[892],{"_52":893,"_172":894,"_174":895,"_731":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","Building a New, UC-Driven Architecture","/infrastructure/building-a-new-uc-driven-architecture",{},"Jan 20, 2010","UC has evolved into a code word for a new approach, one that encompasses the full continuum of communications hardware and software systems.",{"_719":24,"_720":902},[],{"_166":167,"_147":904,"_168":905,"_153":907,"_155":907,"_158":908,"_710":909,"_160":152,"_161":910,"_163":152,"_156":911,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":912,"_722":723},{"_149":152,"_151":152},[906],{"_52":743,"_172":744,"_174":745,"_731":152},"Future of the Phone? Future of the PBX...","/telecommunication-technology/future-of-the-phone-future-of-the-pbx-",{},"Jan 19, 2010","Things are changing at both ends of the line.",{"_719":24,"_720":913},[],{"_166":167,"_147":915,"_168":916,"_153":921,"_155":921,"_158":922,"_710":923,"_160":152,"_161":910,"_163":152,"_156":924,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":925,"_722":723},{"_149":152,"_151":152},[917],{"_52":918,"_172":919,"_174":920,"_731":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Lotusphere: Laying Down Some Hate on Handsets","/telecommunication-technology/lotusphere-laying-down-some-hate-on-handsets",{},"IBM talking smack about desksets is so surprising because of the stress the company places on partnering with, not displacing, the PBX developers who are still very much in the business of selling phones.",{"_719":24,"_720":926},[],{"_166":167,"_147":928,"_168":929,"_153":931,"_155":931,"_158":932,"_710":933,"_160":152,"_161":910,"_163":152,"_156":934,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":935,"_722":723},{"_149":152,"_151":152},[930],{"_52":743,"_172":744,"_174":745,"_731":152},"Sametime Unified Telephony Progress Report","/telecommunication-technology/sametime-unified-telephony-progress-report",{},"SUT starts off small, but some big enterprises are planning to ramp up.",{"_719":24,"_720":936},[],{"_166":167,"_147":938,"_168":939,"_153":944,"_155":944,"_158":945,"_710":946,"_160":152,"_161":910,"_163":152,"_156":947,"_714":152,"_178":715,"_164":200,"_165":201,"_176":716,"_717":948,"_722":723},{"_149":152,"_151":152},[940],{"_52":941,"_172":942,"_174":943,"_731":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","Clouds, Virtualization, and SOA","/cloud-infrastructure/clouds-virtualization-and-soa",{},"At a time when we need the very best project justifications and the best project management, we're apparently getting a lot less.",{"_719":24,"_720":949},[],{"_166":167,"_147":951,"_168":952,"_153":954,"_155":954,"_158":955,"_710":956,"_160":152,"_161":957,"_163":152,"_156":958,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":959,"_722":723},{"_149":152,"_151":152},[953],{"_52":728,"_172":729,"_174":730,"_731":152},"Road Trip New York City","/telecommunication-technology/road-trip-new-york-city",{},"Jan 18, 2010","Normally I'd notice details about desk phones and systems (Blue Man Group uses Nortel Norstar) but it seems this trip was more about mobility and convenience.",{"_719":24,"_720":960},[],{"_166":167,"_147":962,"_168":963,"_153":965,"_155":965,"_158":966,"_710":967,"_160":152,"_161":957,"_163":152,"_156":968,"_714":152,"_178":715,"_164":200,"_165":201,"_176":716,"_717":969,"_722":723},{"_149":152,"_151":152},[964],{"_52":743,"_172":744,"_174":745,"_731":152},"Lotusphere Opening","/cloud-infrastructure/lotusphere-opening",{},"The cloud and mobility highlight a wide-ranging kickoff session.",{"_719":24,"_720":970},[],{"_166":167,"_147":972,"_168":973,"_153":975,"_155":975,"_158":976,"_710":977,"_160":152,"_161":978,"_163":152,"_156":979,"_714":152,"_178":715,"_164":200,"_165":201,"_176":716,"_717":980,"_722":723},{"_149":152,"_151":152},[974],{"_52":743,"_172":744,"_174":745,"_731":152},"Panasonic-IBM Deal Boosts Hosted Email","/cloud-infrastructure/panasonic-ibm-deal-boosts-hosted-email",{},"Jan 15, 2010","The cloud will be an element in everyone's decision-making, so none of us can afford to give it short shrift.",{"_719":24,"_720":981},[],{"_166":167,"_147":983,"_168":984,"_153":986,"_155":986,"_158":987,"_710":988,"_160":152,"_161":978,"_163":152,"_156":989,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":990,"_722":723},{"_149":152,"_151":152},[985],{"_52":743,"_172":744,"_174":745,"_731":152},"What It'll Take for Softphones to Work","/telecommunication-technology/what-it-ll-take-for-softphones-to-work",{},"Can current systems handle the way people really work?",{"_719":24,"_720":991},[],{"_166":167,"_147":993,"_168":994,"_153":996,"_155":996,"_158":997,"_710":998,"_160":152,"_161":999,"_163":152,"_156":1000,"_714":152,"_178":715,"_164":209,"_165":210,"_176":716,"_717":1001,"_722":723},{"_149":152,"_151":152},[995],{"_52":870,"_172":871,"_174":872,"_731":152},"On Premises Email Market Sees Growth Even in the Face of UC","/on-premises/on-premises-email-market-sees-growth-even-in-the-face-of-uc",{},"Jan 13, 2010","The world on-premises enterprise email market saw a growth rate of 6.6 percent, but enterprises have legitimate concerns about the cost and complexity of maintaining an email infrastructure in-house.",{"_719":24,"_720":1002},[],{"_166":167,"_147":1004,"_168":1005,"_153":1007,"_155":1007,"_158":1008,"_710":1009,"_160":152,"_161":999,"_163":152,"_156":1010,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":1011,"_722":723},{"_149":152,"_151":152},[1006],{"_52":224,"_172":225,"_174":226,"_731":152},"Implementing SIP Trunking: Best Practice #3","/telecommunication-technology/implementing-sip-trunking-best-practice-3",{},"Outbound voice trunks can be supplemented with SIP trunking to get a quick ROI for an organization, with minimal risk.",{"_719":24,"_720":1012},[],{"_166":167,"_147":1014,"_168":1015,"_153":1017,"_155":1017,"_158":1018,"_710":1019,"_160":152,"_161":1020,"_163":152,"_156":1021,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":1022,"_722":723},{"_149":152,"_151":152},[1016],{"_52":743,"_172":744,"_174":745,"_731":152},"MagicJack is Magic, All Right","/telecommunication-technology/magicjack-is-magic-all-right",{},"Jan 12, 2010","It may be the first shot in a new war over carrier regulation.",{"_719":24,"_720":1023},[],{"_166":167,"_147":1025,"_168":1026,"_153":1028,"_155":1028,"_158":1029,"_710":1030,"_160":152,"_161":1031,"_163":152,"_156":1032,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":1033,"_722":723},{"_149":152,"_151":152},[1027],{"_52":728,"_172":729,"_174":730,"_731":152},"Excessive Telecom Taxes Kill Growth, Investment, Competitiveness","/telecommunication-technology/excessive-telecom-taxes-kill-growth-investment-competitiveness",{},"Jan 11, 2010","Applying the use of the old model to the Internet today and the NGN is definitely bad karma.",{"_719":24,"_720":1034},[],{"_166":167,"_147":1036,"_168":1037,"_153":1039,"_155":1039,"_158":1040,"_710":1041,"_160":152,"_161":1042,"_163":152,"_156":1043,"_714":152,"_178":715,"_164":195,"_165":196,"_176":716,"_717":1044,"_722":723},{"_149":152,"_151":152},[1038],{"_52":743,"_172":744,"_174":745,"_731":152},"Siemens, Shared Technologies Make Deal","/infrastructure/siemens-shared-technologies-make-deal",{},"Jan 8, 2010","Score a win for Siemens Enterprise Communications in its bid to grab North American market share and increase its indirect sales.",{"_719":24,"_720":1045},[],{"_166":167,"_147":1047,"_168":1048,"_153":1049,"_155":1049,"_158":1050,"_710":1051,"_160":152,"_161":1042,"_163":152,"_156":1052,"_714":152,"_178":715,"_164":200,"_165":201,"_176":716,"_717":1053,"_722":723},{"_149":152,"_151":152},[],"Rating the Vendors: TEQConsult Group's Consultant Survey","/cloud-infrastructure/rating-the-vendors-teqconsult-group-s-consultant-survey",{},"The consultants gave thumbs up to Avaya and other leading vendors, thumbs down to CaaS, cloud and open source.",{"_719":24,"_720":1054},[],{"_166":167,"_147":1056,"_168":1057,"_153":1059,"_155":1059,"_158":1060,"_710":1061,"_160":152,"_161":1062,"_163":152,"_156":1063,"_714":152,"_178":715,"_164":200,"_165":201,"_176":716,"_717":1064,"_722":723},{"_149":152,"_151":152},[1058],{"_52":870,"_172":871,"_174":872,"_731":152},"A Look at the North American Hosted Email Market","/cloud-infrastructure/a-look-at-the-north-american-hosted-email-market",{},"Jan 6, 2010","The hosted enterprise email market is taking off as companies grow more comfortable with the idea of releasing their mission-critical applications to the cloud.",{"_719":24,"_720":1065},[],{"_166":167,"_147":1067,"_168":1068,"_153":1072,"_155":1072,"_158":1073,"_710":1074,"_160":152,"_161":1075,"_163":152,"_156":1076,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":1077,"_722":723},{"_149":152,"_151":152},[1069],{"_52":1070,"_172":1071,"_174":152,"_731":152},"Allan Sulkin","/author/allan-sulkin","Google Officially Launches its Nexus One Smartphone","/telecommunication-technology/google-officially-launches-its-nexus-one-smartphone",{},"Jan 5, 2010","Google touts \"an exemplar of what's possible on mobile devices through Android--when cool apps meet a fast, bright and connected computer that fits in your pocket.\"",{"_719":24,"_720":1078},[],{"_166":167,"_147":1080,"_168":1081,"_153":1083,"_155":1083,"_158":1084,"_710":1085,"_160":152,"_161":1075,"_163":152,"_156":1086,"_714":152,"_178":715,"_164":206,"_165":207,"_176":716,"_717":1087,"_722":723},{"_149":152,"_151":152},[1082],{"_52":757,"_172":758,"_174":759,"_731":152},"How Much Market for VoIP/IP/UC?","/telecommunication-technology/how-much-market-for-voip-ip-uc-",{},"...And who's really the biggest?",{"_719":24,"_720":1088},[],{"_166":167,"_147":1090,"_168":1091,"_153":1093,"_155":1093,"_158":1094,"_710":1095,"_160":152,"_161":1075,"_163":152,"_156":1096,"_714":152,"_178":715,"_164":203,"_165":204,"_176":716,"_717":1097,"_722":723},{"_149":152,"_151":152},[1092],{"_52":728,"_172":729,"_174":730,"_731":152},"Severing the Landline Cord","/network-technology/severing-the-landline-cord",{},"The trend shows that that cutting landlines isn't slowing down but gaining momentum. What will be revealing is whether the trend continues and by what rate.",{"_719":24,"_720":1098},[],{"_166":167,"_147":1100,"_168":1101,"_153":1103,"_155":1103,"_158":1104,"_710":1105,"_160":152,"_161":1075,"_163":152,"_156":1106,"_714":152,"_178":715,"_164":203,"_165":204,"_176":716,"_717":1107,"_722":723},{"_149":152,"_151":152},[1102],{"_52":224,"_172":225,"_174":226,"_731":152},"AT&T Voice Network Blocking","/network-technology/at-t-voice-network-blocking",{},"My guess is the blocking was due to sheer call volume.",{"_719":24,"_720":1108},[],"sidebarModules",[1111,1170,1183],{"_87":1112,"_1113":1114,"_1167":1168},"module_content_cards","data",{"_111":1115,"_1116":1117,"_178":1118,"_703":1119,"_1163":1164,"_1165":1164,"_1166":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1120,1135,1150],{"_87":1121,"_1113":1122},"contentPreview",{"_166":167,"_178":1123,"_147":1124,"_153":1126,"_155":1126,"_158":1127,"_160":1127,"_710":1128,"_161":1129,"_163":152,"_164":1130,"_165":328,"_168":1131,"_176":193,"_717":1133},"card-horizontal",{"_149":1125,"_151":1126},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1132],{"_52":190,"_172":191,"_174":192},{"_719":24,"_720":1134},[],{"_87":1121,"_1113":1136},{"_166":167,"_178":1123,"_147":1137,"_153":1139,"_155":1139,"_158":1140,"_160":1140,"_710":1141,"_161":1142,"_163":152,"_164":1130,"_165":328,"_168":1143,"_176":193,"_717":1148},{"_149":1138,"_151":1139},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1144],{"_52":1145,"_172":1146,"_174":1147},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png",{"_719":24,"_720":1149},[],{"_87":1121,"_1113":1151},{"_166":167,"_178":1123,"_147":1152,"_153":1154,"_155":1154,"_158":1155,"_160":1155,"_710":1156,"_161":1157,"_163":152,"_164":1130,"_165":328,"_168":1158,"_176":1160,"_717":1161},{"_149":1153,"_151":1154},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1159],{"_52":358,"_172":359,"_174":360},8,{"_719":24,"_720":1162},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1169":24},"nativeAdOption",{"_87":1171,"_1172":1173,"_1113":1174},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1175,"_635":1176,"_1177":1173,"_636":637,"_178":181,"_1178":1179,"_1180":24,"_1181":1182},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1184,"_1113":1185},"module_event_promo",{"_111":1186,"_1187":1188,"_1189":152,"_1190":152,"_1191":70,"_1192":1193,"_1194":1195,"_161":1196,"_106":1197,"_1198":1199,"_1200":1201},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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