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How to Find More Meaning from Your Contact Center MetricsHow to Find More Meaning from Your Contact Center Metrics

As we approach a new year, it's time to reevaluate the metrics being used to gauge CX success.

byJustin Robbins
Dec 10, 2018
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1 Min Read
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Sponsored Content
Build vs. Buy CTI: Future-Proofing Your InvestmentBuild vs. Buy CTI: Future-Proofing Your Investment
byKatherine Burnett
Dec 9, 2018
1 Min Read
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Customer Experience
Dialpad Delivers on Real-Time AIDialpad Delivers on Real-Time AI
byBeth Schultz
Dec 5, 2018
1 Min Read
Voice AI
AI Voice
3 Reasons Speech Is Becoming Preferred for Self-Service3 Reasons Speech Is Becoming Preferred for Self-Service
byRichard Dumas
Dec 5, 2018
1 Min Read
Software developers
Customer Experience
Amazon Connect: Developers Welcome -- and EncouragedAmazon Connect: Developers Welcome -- and Encouraged
bySheila McGee-Smith
Dec 4, 2018
1 Min Read
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Sponsored Content
Quality Management: Optimizing the Customer ExperienceQuality Management: Optimizing the Customer Experience
bySerenova
Dec 4, 2018
1 Min Read
2018 No Jitter Cloud Communications Survey
Cloud Infrastructure
No Jitter Research: 2018 Cloud Communications Survey
No Jitter Research: 2018 Cloud Communications Survey
Dec 4, 2018
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10 Slides
byBeth Schultz
Arrows pointing up and out
Ccaas
Vonage Aims Upward and Outward
Vonage Aims Upward and Outward
Dec 3, 2018
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1 Min Read
byIrwin Lazar
Radio Tower
Customer Experience
The Joy of Millimeter Wave
The Joy of Millimeter Wave
Dec 2, 2018
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1 Min Read
byMichael Finneran
Newspaper
Contact Centers
No Jitter Roll: Five for Friday 2018-11-29
No Jitter Roll: Five for Friday 2018-11-29
Nov 29, 2018
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1 Min Read
byMichelle Burbick
A chasm
Sponsored Content
The CX Chasm: Where Contact Centers Go to Die
The CX Chasm: Where Contact Centers Go to Die
Nov 26, 2018
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1 Min Read
byJustin Robbins
Illustration of intelligent contact center agent
Sponsored Content
Creating a New Era of Specialized Contact Center Agents
Creating a New Era of Specialized Contact Center Agents
Nov 20, 2018
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1 Min Read
byLynn Gayowski
Image of cybercrime on mobile device
Customer Experience
Verizon Tackling Call Center Fraud
Verizon Tackling Call Center Fraud
Nov 19, 2018
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1 Min Read
byBeth Schultz
Letter stamps
Contact Centers
No Jitter Roll: Five for Friday 2018-11-15
No Jitter Roll: Five for Friday 2018-11-15
Nov 15, 2018
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1 Min Read
byMichelle Burbick
World map
Sponsored Content
Understanding the Contact Center Decision
Understanding the Contact Center Decision
Nov 13, 2018
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1 Min Read
Innovation or Idea
Ccaas
Talkdesk Talks Innovation at Opentalk 2018
Talkdesk Talks Innovation at Opentalk 2018
Nov 8, 2018
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1 Min Read
byZeus Kerravala
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Sponsored Content
CPaaS 2.0: Enterprises Need More Than APIs
CPaaS 2.0: Enterprises Need More Than APIs
Nov 7, 2018
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1 Min Read
byRobert Galop
Tiago Paiva
Customer Experience
Talkdesk Emphasizes AI for Customer Experience
Talkdesk Emphasizes AI for Customer Experience
Nov 6, 2018
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1 Min Read
byBeth Schultz
Grow Up
Customer Experience
Opentalk 2018: Talkdesk Growing Up
Opentalk 2018: Talkdesk Growing Up
Nov 6, 2018
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1 Min Read
bySheila McGee-Smith
Cloud
Cloud Infrastructure
Avaya Hires Gaurav Passi as New Cloud Chief
Avaya Hires Gaurav Passi as New Cloud Chief
Nov 5, 2018
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1 Min Read
byZeus Kerravala
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Contact Centers
No Jitter Roll: Five for Friday 2018-11-01
No Jitter Roll: Five for Friday 2018-11-01
Nov 1, 2018
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1 Min Read
byMichelle Burbick
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Customer Experience
A New Era of Contact Center Software
A New Era of Contact Center Software
Oct 31, 2018
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1 Min Read
byAl Cook
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CRM
RCS: Mobile’s Next-Gen Customer Interaction Platform
RCS: Mobile’s Next-Gen Customer Interaction Platform
Oct 31, 2018
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1 Min Read
byPhil Edholm
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Customer Experience
Twilio Flex: A Customer Perspective from Shopify
Twilio Flex: A Customer Perspective from Shopify
Oct 24, 2018
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Twilio Flex: A Customer Perspective from Lyft
Twilio Flex: A Customer Perspective from Lyft
Oct 18, 2018
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1 Min Read
bySheila McGee-Smith
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Customer Experience
How UPMC Sets the Standard for Service Excellence
How UPMC Sets the Standard for Service Excellence
Oct 18, 2018
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1 Min Read
byErica Marois
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Virtual Agents
Are Chatbots Really Ready for Customer Communications?
Are Chatbots Really Ready for Customer Communications?
Oct 18, 2018
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1 Min Read
byMark Concannon
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Customer Experience
Highest Recommended SIP Trunk Providers, Friend to Friend
Highest Recommended SIP Trunk Providers, Friend to Friend
Oct 16, 2018
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1 Min Read
byJohn Malone
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Customer Experience
RingCentral Acquires Customer Engagement Platform Dimelo
RingCentral Acquires Customer Engagement Platform Dimelo
Oct 10, 2018
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1 Min Read
bySheila McGee-Smith
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Sponsored Content
Top Things to Consider When Choosing a CTI Solution
Top Things to Consider When Choosing a CTI Solution
Oct 9, 2018
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1 Min Read
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Customer Experience
5 Steps Toward Increasing Customer Success Scores
5 Steps Toward Increasing Customer Success Scores
Oct 4, 2018
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1 Min Read
byRobin Gareiss
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Customer Experience
Talkdesk Raises $100 Million in New Funds
Talkdesk Raises $100 Million in New Funds
Oct 2, 2018
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1 Min Read
byMichelle Burbick
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Customer Experience
Cisco Webex Crawls Back to Operational
Cisco Webex Crawls Back to Operational
Sep 28, 2018
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1 Min Read
byMichelle Burbick
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Customer Experience
It Takes Two: CX Bots and Human Agents
It Takes Two: CX Bots and Human Agents
Sep 27, 2018
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1 Min Read
byBrian Hannon
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Customer Experience
Dreamforce 2018: Salesforce Announces Partnership with Apple
Dreamforce 2018: Salesforce Announces Partnership with Apple
Sep 26, 2018
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1 Min Read
bySheila McGee-Smith

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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