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Customer Experience

Create outstanding customer experiences with the right communication tools and strategies. Learn how to enhance customer interactions, loyalty, and satisfaction through effective customer experience management.

Europe, Portugal, Oeste Region, Nazaré, Crowd watching the Huge Waves from Forte de Sao Miguel Arcanjo during Free Surfing Event 2022
Customer Experience
Focus on CX to Ride the AI Super WaveFocus on CX to Ride the AI Super Wave

Organizations need to reevaluate the technologies that most affect customers with an emphasis on how AI can be leveraged to provide a better experience for customers, agents, and supervisors.

byTom Brannen
Jul 28, 2023
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1 Min Read
Experience Index: A New Way to Measure CX Journeys
Customer Experience
Experience Index: A New Way to Measure CX JourneysExperience Index: A New Way to Measure CX Journeys
bySheila McGee-Smith
Jul 24, 2023
1 Min Read
Relive the excitement of Customer Contact Week with AWS and CX leaders
Sponsored Content
Relive the excitement of Customer Contact Week with AWS and CX leadersRelive the excitement of Customer Contact Week with AWS and CX leaders
byNeil Krefsky
Jul 11, 2023
1 Min Read
No Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM Available
Customer Experience
No Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM AvailableNo Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM Available
byMatt Vartabedian
Jul 7, 2023
1 Min Read
Number of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers Will
Customer Experience
Number of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers WillNumber of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers Will
byMatt Vartabedian
Jun 30, 2023
1 Min Read
Zoom's headquarter in California
Customer Experience
No Jitter Roll: Zoom Launches AI-powered Solution for Zoom Rooms, Twilio and Frame AI Partner for Improved CX and RingCentral Offers Compliant UCaaS in IndiaNo Jitter Roll: Zoom Launches AI-powered Solution for Zoom Rooms, Twilio and Frame AI Partner for Improved CX and RingCentral Offers Compliant UCaaS in India
byMatt Vartabedian
Jun 30, 2023
1 Min Read
A person clicking on a contact center application
Customer Experience
The Self-Service Revolution for the Modern, Digital Contact Center
The Self-Service Revolution for the Modern, Digital Contact Center
Jun 30, 2023
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1 Min Read
byElizabeth Tobey | NICE
A cloud with tendrils reaching out to other types of technology
Cloud Infrastructure
What’s the Direction for Omnichannel and Cloud Migration?
What’s the Direction for Omnichannel and Cloud Migration?
Jun 22, 2023
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1 Min Read
byEric Krapf
Chatbots and Generative AI
Customer Experience
Generative AI and Data: Critical Elements for Future CX
Generative AI and Data: Critical Elements for Future CX
Jun 16, 2023
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1 Min Read
byEric Krapf
Number collage
Customer Experience
Organizations Should Focus on NPS
Organizations Should Focus on NPS
Jun 13, 2023
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1 Min Read
byDave Michels
A telehealth appointment
AI Voice
No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism
No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism
Jun 2, 2023
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1 Min Read
byMatt Vartabedian
A customer pointing to their option choice, personalizing their settings
Customer Experience
Number of the Month: 56% of Consumers Will Become Repeat Buyers after a Personalized Experience
Number of the Month: 56% of Consumers Will Become Repeat Buyers after a Personalized Experience
Jun 1, 2023
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1 Min Read
byMatt Vartabedian
Chatbot Before It All Goes Wrong
Customer Experience
AI Replacing Humans? Not in these Cases
AI Replacing Humans? Not in these Cases
Jun 1, 2023
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1 Min Read
byEric Krapf
cogs on digital background to show automation
Customer Experience
Automating the Right Knowledge to Deliver Great Customer Experiences
Automating the Right Knowledge to Deliver Great Customer Experiences
May 12, 2023
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1 Min Read
byBrett Weigl
Do You Really Want ChatGPT Talking to Your Customers?
Customer Experience
Do You Really Want ChatGPT Talking to Your Customers?
Do You Really Want ChatGPT Talking to Your Customers?
May 11, 2023
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1 Min Read
byMichael Finneran
No Jitter Roll: Zoom Phone expands into India, and Reinvent Telecom targets SMBs with a private label CCaaS solution
Customer Experience
No Jitter Roll: Zoom Phone expands into India, and Reinvent Telecom targets SMBs with a private label CCaaS solution
No Jitter Roll: Zoom Phone expands into India, and Reinvent Telecom targets SMBs with a private label CCaaS solution
May 5, 2023
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1 Min Read
byMatt Vartabedian
Rethinking Your Digital CX Management Strategy
Sponsored Content
Rethinking Your Digital CX Management Strategy
Rethinking Your Digital CX Management Strategy
May 2, 2023
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1 Min Read
Someone rating customer service
Customer Experience
Digital Customer Support Still Lags
Digital Customer Support Still Lags
May 1, 2023
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1 Min Read
byDave Michels
Avaya logo
Customer Experience
Avaya Emerges from Chapter 11
Avaya Emerges from Chapter 11
May 1, 2023
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1 Min Read
byDave Michels
Enghouse Interactive brings IoT Capabilities to “All-in-One" CX
Customer Experience
Enghouse Interactive brings IoT Capabilities to “All-in-One" CX
Enghouse Interactive brings IoT Capabilities to “All-in-One" CX
Apr 24, 2023
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1 Min Read
byDave Michels
Businesswoman pressing face emoticon on the keyboard laptop
Customer Experience
Why Brands With the Best Digital Tools Will Win on CX and EX
Why Brands With the Best Digital Tools Will Win on CX and EX
Apr 21, 2023
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1 Min Read
byMichael Lawder
A white stucco mission in California
Customer Experience
Think Outside the AI Box
Think Outside the AI Box
Apr 19, 2023
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1 Min Read
byElizabeth (Beth) English
Picture of business colleagues over world map
Customer Experience
No Jitter Roll: New and Improved Solutions for Customer Service and Team Collaboration
No Jitter Roll: New and Improved Solutions for Customer Service and Team Collaboration
Apr 14, 2023
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1 Min Read
byMatt Vartabedian
logo in a gray background |
Sponsored Content
The Five9 Intelligent CX Platform Comes With Brains — And A Promise
The Five9 Intelligent CX Platform Comes With Brains — And A Promise
Apr 13, 2023
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1 Min Read
byNo Jitter Staff
logo in a gray background |
Sponsored Content
BICS & Tech Evolution: How Communication Platforms Adapt To Market Needs
BICS & Tech Evolution: How Communication Platforms Adapt To Market Needs
Apr 13, 2023
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1 Min Read
byNo Jitter Staff
Why MLB turned to Adobe to Revolutionize Fan Personalization
CRM
Why MLB turned to Adobe to Revolutionize Fan Personalization
Why MLB turned to Adobe to Revolutionize Fan Personalization
Apr 10, 2023
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1 Min Read
byZeus Kerravala
Zoom Contact Center: How It's Doing One Year Later
Customer Experience
Zoom Contact Center: How It's Doing One Year Later
Zoom Contact Center: How It's Doing One Year Later
Apr 6, 2023
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1 Min Read
bySheila McGee-Smith
No Jitter Roll: Improving CX a Key Theme at Enterprise Connect 2023
Customer Experience
No Jitter Roll: Improving CX a Key Theme at Enterprise Connect 2023
No Jitter Roll: Improving CX a Key Theme at Enterprise Connect 2023
Apr 4, 2023
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1 Min Read
byMatt Vartabedian
The new Webex logo
Customer Experience
Webex Integrates Intelligence Throughout its Platform
Webex Integrates Intelligence Throughout its Platform
Mar 29, 2023
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1 Min Read
byMatt Vartabedian
Smiling man touching a mobile phone
Sponsored Content
How is CPaaS Evolving in 2023 to Meet Customer Demands?
How is CPaaS Evolving in 2023 to Meet Customer Demands?
Mar 22, 2023
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1 Min Read
byJay Patel, VP and GM of Webex CPaaS Solutions
A man looking at his dog
Sponsored Content
If Your Self-Service Isn’t “Smart”, Is It Really Worth Having?
If Your Self-Service Isn’t “Smart”, Is It Really Worth Having?
Mar 20, 2023
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1 Min Read
byLaura Bassett, NICE CXone
Businesswoman pressing face emoticon on the keyboard laptop
Customer Experience
Use Advanced Analytics to Get the Full Picture of Your CX Performance
Use Advanced Analytics to Get the Full Picture of Your CX Performance
Mar 20, 2023
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1 Min Read
byRobin Gareiss
How Salesforce's Einstein GPT Works
Customer Experience
How Salesforce's Einstein GPT Works
How Salesforce's Einstein GPT Works
Mar 16, 2023
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1 Min Read
bySheila McGee-Smith
8x8 Highlights a Pivot In Strategy at Nasdaq Event
Customer Experience
8x8 Highlights a Pivot In Strategy at Nasdaq Event
8x8 Highlights a Pivot In Strategy at Nasdaq Event
Mar 15, 2023
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1 Min Read
byZeus Kerravala
Avaya logo
Customer Experience
Avaya Users: Your Provider Went Bankrupt - Here's How Might This Affect You
Avaya Users: Your Provider Went Bankrupt - Here's How Might This Affect You
Mar 9, 2023
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1 Min Read
byStephen Leaden

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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