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Customer Experience

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No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex
Customer Experience
No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and MarchexNo Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex

Cresta weaves generative AI capabilities into three of its contact center products, Omilia launches gen AI-powered AgentAssist, CallMiner incorporates gen AI capabilities into three of its products, and Marchex provides gen AI-based call summary and customer sentiment features.

byMatt Vartabedian
Nov 10, 2023
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1 Min Read
5 Avaya Takeaways from Gitex Global
Customer Experience
5 Avaya Takeaways from Gitex Global5 Avaya Takeaways from Gitex Global
byZeus Kerravala
Nov 8, 2023
1 Min Read
How VistaPrint Continues Improving its Customer Experience Through Cloud-Based Contact Centers
Customer Experience
How VistaPrint Continues Improving its Customer Experience Through Cloud-Based Contact CentersHow VistaPrint Continues Improving its Customer Experience Through Cloud-Based Contact Centers
byMatt Vartabedian
Nov 7, 2023
1 Min Read
Text messaging for customer engagement
Sponsored Content
SMS Best Practices: Ensuring Effective and Compliant MessagingSMS Best Practices: Ensuring Effective and Compliant Messaging
byLauren Warrington, Product Marketing, AWS
Nov 6, 2023
1 Min Read
Is it Time for the Evolution or Revolution of CX? - It's Our Choice
Sponsored Content
Is it Time for the Evolution or Revolution of CX? - It's Our ChoiceIs it Time for the Evolution or Revolution of CX? - It's Our Choice
byNuri Gocay, Local Measure
Oct 30, 2023
1 Min Read
No Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex
Customer Experience
No Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex, Mutare's "Firewall for Voice" Now on Webex App Hub, Dialpad Launches Custom Ai Playbooks, GoTo Debuts Many Product UpdatesNo Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex, Mutare's "Firewall for Voice" Now on Webex App Hub, Dialpad Launches Custom Ai Playbooks, GoTo Debuts Many Product Updates
byMatt Vartabedian
Oct 27, 2023
1 Min Read
Cisco Webex Expands Contact Center Portfolio
Customer Experience
Cisco Webex Expands Contact Center Portfolio
Cisco Webex Expands Contact Center Portfolio
Oct 26, 2023
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1 Min Read
byMatt Vartabedian
Working with an omnichannel tool
Customer Experience
Contact Center Growth Hinges on Understanding the Customer Journey
Contact Center Growth Hinges on Understanding the Customer Journey
Oct 24, 2023
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1 Min Read
byZeus Kerravala
Zoomtopia 2023: All About Zoom AI Companion
Customer Experience
Zoomtopia 2023: All About Zoom AI Companion
Zoomtopia 2023: All About Zoom AI Companion
Oct 24, 2023
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1 Min Read
bySheila McGee-Smith
Digital assets
Customer Experience
Talkdesk Unveils Gen AI Progress and Plans
Talkdesk Unveils Gen AI Progress and Plans
Oct 20, 2023
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1 Min Read
bySheila McGee-Smith
Image illustrating the connectivity of AI
Customer Experience
How Contact Centers are Using AI
How Contact Centers are Using AI
Oct 6, 2023
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1 Min Read
byEric Krapf
Digital assets
Customer Experience
What You Should Know About AI and Knowledge Management in the Contact Center
What You Should Know About AI and Knowledge Management in the Contact Center
Oct 5, 2023
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1 Min Read
byBlair Pleasant
Contact center employees working
Customer Experience
Zoomtopia Session Posits CCaaS and UCaaS Are Better Together
Zoomtopia Session Posits CCaaS and UCaaS Are Better Together
Oct 4, 2023
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1 Min Read
byMatt Vartabedian
Mitel office sign
Customer Experience
Mitel Enhances its Contact Center Capabilities
Mitel Enhances its Contact Center Capabilities
Oct 4, 2023
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1 Min Read
byBlair Pleasant
Avaya logo
Customer Experience
Who is Avaya and What’s the Latest News?
Who is Avaya and What’s the Latest News?
Sep 29, 2023
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1 Min Read
byNo Jitter Staff
Smoke coming out of grill
Customer Experience
How Traeger Grills Improved Customer Experience Through Cloud-Based Contact Centers
How Traeger Grills Improved Customer Experience Through Cloud-Based Contact Centers
Sep 27, 2023
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1 Min Read
byMatt Vartabedian
ServiceNow
Customer Experience
No Jitter Roll: ServiceNow Embeds Generative AI, Microsoft Says Copilot Takes Off Soon, NICE Adds New Features to CXone, Cresta Provides Gen AI Path for On-Prem Contact Centers
No Jitter Roll: ServiceNow Embeds Generative AI, Microsoft Says Copilot Takes Off Soon, NICE Adds New Features to CXone, Cresta Provides Gen AI Path for On-Prem Contact Centers
Sep 22, 2023
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1 Min Read
byMatt Vartabedian
A finger is selecting an option in what appears to be a holographic, eye-level flow chart
Sponsored Content
The Future of Business Process Outsourcing
The Future of Business Process Outsourcing
Sep 19, 2023
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1 Min Read
bySheila Walthoe, Local Measure
Image illustrating a hand holding a phone with Copilot
Customer Experience
No Jitter Roll: Salesforce Launched Einstein 1 Platform and Einstein Copilots, Slack Launched New AI and Automation Capabilities, Microsoft Study Found that Microsoft Copilot in Dynamics 365 Improved CX
No Jitter Roll: Salesforce Launched Einstein 1 Platform and Einstein Copilots, Slack Launched New AI and Automation Capabilities, Microsoft Study Found that Microsoft Copilot in Dynamics 365 Improved CX
Sep 15, 2023
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1 Min Read
byMatt Vartabedian
AI technology
Customer Experience
Can Users Keep Up with Generative AI?
Can Users Keep Up with Generative AI?
Sep 1, 2023
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1 Min Read
byEric Krapf
A telehealth appointment
Customer Experience
No Jitter Roll: Twilio Launched a Bevy of CustomerAI Products, Emplifi Debuts Unified Analytics, Gupshup Intros Domain-specific LLMs, VMware and NVIDIA Partner to Provide Gen AI Platform
No Jitter Roll: Twilio Launched a Bevy of CustomerAI Products, Emplifi Debuts Unified Analytics, Gupshup Intros Domain-specific LLMs, VMware and NVIDIA Partner to Provide Gen AI Platform
Aug 25, 2023
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1 Min Read
byMatt Vartabedian
JetBlue Travel Products Modernizing its Call Center with Twilio Products
Customer Experience
JetBlue Travel Products Modernizing its Call Center with Twilio Products
JetBlue Travel Products Modernizing its Call Center with Twilio Products
Aug 24, 2023
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1 Min Read
byMatt Vartabedian
How AI Can Transform CX in Vertical Industry Use Cases
Customer Experience
How AI Can Transform CX in Vertical Industry Use Cases
How AI Can Transform CX in Vertical Industry Use Cases
Aug 23, 2023
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1 Min Read
byZeus Kerravala
AI technology
Customer Experience
Conversations in Collaboration: Genesys’ Brett Weigl on How Generative AI Can Assist Contact Centers
Conversations in Collaboration: Genesys’ Brett Weigl on How Generative AI Can Assist Contact Centers
Aug 22, 2023
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1 Min Read
byMatt Vartabedian
Conversations in Collaboration: IntelePeer’s Frank Fawzi on Using AI In Front of The Contact Center
Customer Experience
Conversations in Collaboration: IntelePeer’s Frank Fawzi on Using AI In Front of The Contact Center
Conversations in Collaboration: IntelePeer’s Frank Fawzi on Using AI In Front of The Contact Center
Aug 15, 2023
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1 Min Read
byMatt Vartabedian
Conversations in Collaboration: Calabrio’s Joel Martins on How AI Boosts Contact Center Efficiency and Effectiveness
Customer Experience
Conversations in Collaboration: Calabrio’s Joel Martins on How AI Boosts Contact Center Efficiency and Effectiveness
Conversations in Collaboration: Calabrio’s Joel Martins on How AI Boosts Contact Center Efficiency and Effectiveness
Aug 9, 2023
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1 Min Read
byMatt Vartabedian
Best Practices to Improve Contact Quality and Agent Performance
Sponsored Content
Best Practices to Improve Contact Quality and Agent Performance
Best Practices to Improve Contact Quality and Agent Performance
Aug 8, 2023
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1 Min Read
byWenyi Gu and Neil Krefsky
Adding UCaaS to CCaaS Helps Eliminate Human Latency
Customer Experience
Adding UCaaS to CCaaS Helps Eliminate Human Latency
Adding UCaaS to CCaaS Helps Eliminate Human Latency
Aug 8, 2023
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1 Min Read
byZeus Kerravala
Artificial Intelligence
Customer Experience
Planning to Transform your Customer Experience? Here are the Numbers You Need to Know
Planning to Transform your Customer Experience? Here are the Numbers You Need to Know
Aug 7, 2023
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1 Min Read
byRobin Gareiss
Five9 Makes a Data Play, Acquires Aceyus
Customer Experience
Five9 Makes a Data Play, Acquires Aceyus
Five9 Makes a Data Play, Acquires Aceyus
Aug 7, 2023
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1 Min Read
bySheila McGee-Smith
A button that says AI
Customer Experience
No Jitter Roll: ASAPP Delivers Generative AI-powered Coaching, Cogito and Medallia Partner for AI-powered Coaching and Assist, and Twilio Integrates with ChatGPT-4
No Jitter Roll: ASAPP Delivers Generative AI-powered Coaching, Cogito and Medallia Partner for AI-powered Coaching and Assist, and Twilio Integrates with ChatGPT-4
Aug 4, 2023
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1 Min Read
byMatt Vartabedian
Picture of smiling contact center agent
Customer Experience
Contact Center Agents are the Experts
Contact Center Agents are the Experts
Aug 4, 2023
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1 Min Read
byEric Krapf
Conversations in Collaboration: Amazon Connect’s Pasquale DeMaio Talks Agent Experience and AI
Customer Experience
Conversations in Collaboration: Amazon Connect’s Pasquale DeMaio Talks Agent Experience and AI
Conversations in Collaboration: Amazon Connect’s Pasquale DeMaio Talks Agent Experience and AI
Aug 3, 2023
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1 Min Read
byMatt Vartabedian
AI cloud
Customer Experience
Enterprises Look to Solve Their Data Integration Dilemma
Enterprises Look to Solve Their Data Integration Dilemma
Aug 2, 2023
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1 Min Read
byMila D'Antonio
Number of the Month: 55% of Consumers are Comfortable with AI Being Part of Their Medical and Financial Matters
Customer Experience
Number of the Month: 55% of Consumers are Comfortable with AI Being Part of Their Medical and Financial Matters
Number of the Month: 55% of Consumers are Comfortable with AI Being Part of Their Medical and Financial Matters
Jul 31, 2023
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1 Min Read
byMatt Vartabedian

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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