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Yet they don't see vendors stepping up to the responsibilities this implies.\" He tells our writer how he hopes to help change that.",{"_714":24,"_715":869},[],{"_166":167,"_147":871,"_168":872,"_153":874,"_155":874,"_158":875,"_705":876,"_160":152,"_161":877,"_163":152,"_156":878,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":879,"_717":718},{"_149":152,"_151":152},[873],{"_52":787,"_172":788,"_174":789,"_702":152},"Tone Commander Systems Offers TEO","/ai-automation/tone-commander-systems-offers-teo",{},"Nov 8, 2010","Convergence, it seems, is taking hold in a different segment of the industry, and it makes sense.",{"_714":24,"_715":880},[],{"_166":167,"_147":882,"_168":883,"_153":885,"_155":885,"_158":886,"_705":887,"_160":152,"_161":888,"_163":152,"_156":889,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":890,"_717":718},{"_149":152,"_151":152},[884],{"_52":801,"_172":802,"_174":803,"_702":152},"Interactive Intelligence Buys Another Business Process Firm","/ai-automation/interactive-intelligence-buys-another-business-process-firm",{},"Oct 5, 2010","Extending its unique approach to CEBP, Interactive purchases a firm that specializes in debt collection software and services.",{"_714":24,"_715":891},[],{"_166":167,"_147":893,"_168":894,"_153":899,"_155":899,"_158":900,"_705":901,"_160":152,"_161":902,"_163":152,"_156":903,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":904,"_717":718},{"_149":152,"_151":152},[895],{"_52":896,"_172":897,"_174":898,"_702":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","Polycom Introduces a New Line of Voice over WLAN Handsets","/ai-voice/polycom-introduces-a-new-line-of-voice-over-wlan-handsets",{},"Sep 21, 2010","An integrated bar-code scanner could open the devices to use in communications enabled business processes (CEBP).",{"_714":24,"_715":905},[],{"_166":167,"_147":907,"_168":908,"_153":910,"_155":910,"_158":911,"_705":912,"_160":152,"_161":913,"_163":152,"_156":914,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":915,"_717":718},{"_149":152,"_151":152},[909],{"_52":801,"_172":802,"_174":803,"_702":152},"Microsoft Re-Names OCS: Lync","/ai-automation/microsoft-re-names-ocs-lync",{},"Sep 13, 2010","You can stop wondering if you should call it \"Wave 14\" or \"Communications Server 14\" or \"CS14\" or \"OCS 2010.\" Microsoft's would-be PBX-killer has its own unique moniker now.",{"_714":24,"_715":916},[],{"_166":167,"_147":918,"_168":919,"_153":921,"_155":921,"_158":922,"_705":923,"_160":152,"_161":924,"_163":152,"_156":925,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":926,"_717":718},{"_149":152,"_151":152},[920],{"_52":773,"_172":774,"_174":775,"_702":152},"Microsoft Keynote at SpeechTEK","/ai-automation/microsoft-keynote-at-speechtek",{},"Aug 4, 2010","Microsoft's demos make the case that NUI technology is coming closer and closer to realizing the dream.",{"_714":24,"_715":927},[],{"_166":167,"_147":929,"_168":930,"_153":935,"_155":935,"_158":936,"_705":937,"_160":152,"_161":938,"_163":152,"_156":939,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":940,"_717":718},{"_149":152,"_151":152},[931],{"_52":932,"_172":933,"_174":934,"_702":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Microsoft UC and Industry Verticals","/ai-automation/microsoft-uc-and-industry-verticals",{},"Jul 25, 2010","Microsoft's UC solutions are getting deployed in vertical markets where a year or two ago they were entirely unrepresented.",{"_714":24,"_715":941},[],{"_166":167,"_147":943,"_168":944,"_153":946,"_155":946,"_158":947,"_705":948,"_160":152,"_161":949,"_163":152,"_156":950,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":951,"_717":718},{"_149":152,"_151":152},[945],{"_52":787,"_172":788,"_174":789,"_702":152},"Panasonic: May the Best Host Win","/ai-automation/panasonic-may-the-best-host-win",{},"Jul 6, 2010","Panasonic has built a low cost practical solution that creates recurring revenue from subscribers and a really good model/value that offers fast deployments.",{"_714":24,"_715":952},[],{"_166":167,"_147":954,"_168":955,"_153":957,"_155":957,"_158":958,"_705":959,"_160":152,"_161":960,"_163":152,"_156":961,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":962,"_717":718},{"_149":152,"_151":152},[956],{"_52":317,"_172":318,"_174":319,"_702":152},"Google and Voice: Acquisitions, But Few Announcements","/ai-voice/google-and-voice-acquisitions-but-few-announcements",{},"Jun 18, 2010","Google has been active in buying voice technology companies, but its plans for service offerings remain unclear.",{"_714":24,"_715":963},[],{"_166":167,"_147":965,"_168":966,"_153":970,"_155":970,"_158":971,"_705":972,"_160":152,"_161":973,"_163":152,"_156":974,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":975,"_717":718},{"_149":152,"_151":152},[967],{"_52":968,"_172":969,"_174":152,"_702":152},"Allan Sulkin","/author/allan-sulkin","HP/Microsoft Bring UCC to SMB Market","/ai-automation/hp-microsoft-bring-ucc-to-smb-market",{},"Jun 4, 2010","The new announcement is a direct result of last year's stated initiatives including a four-year strategic global initiative to deliver an end-to-end UCC solution and invest $180 million.",{"_714":24,"_715":976},[],{"_166":167,"_147":978,"_168":979,"_153":981,"_155":981,"_158":982,"_705":983,"_160":152,"_161":984,"_163":152,"_156":985,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":986,"_717":718},{"_149":152,"_151":152},[980],{"_52":773,"_172":774,"_174":775,"_702":152},"Interactive Intelligence Builds on CaaS Capabilities","/ai-automation/interactive-intelligence-builds-on-caas-capabilities",{},"May 18, 2010","It would seem that Interactive Intelligence has already found a way to claim a share of this growing piece of the market pie.",{"_714":24,"_715":987},[],{"_166":167,"_147":989,"_168":990,"_153":992,"_155":992,"_158":993,"_705":994,"_160":152,"_161":984,"_163":152,"_156":995,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":996,"_717":718},{"_149":152,"_151":152},[991],{"_52":801,"_172":802,"_174":803,"_702":152},"Interactive Intelligence Makes CaaS Announcement","/ai-automation/interactive-intelligence-makes-caas-announcement",{},"In the last two quarters, CaaS accounted for more than 25% of Interactive's revenue, growing 59% year-over-year in the latest quarter.",{"_714":24,"_715":997},[],{"_166":167,"_147":999,"_168":1000,"_153":1002,"_155":1002,"_158":1003,"_705":1004,"_160":152,"_161":1005,"_163":152,"_156":1006,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":1007,"_717":718},{"_149":152,"_151":152},[1001],{"_52":801,"_172":802,"_174":803,"_702":152},"Automated Provisioning and Opex","/ai-automation/automated-provisioning-and-opex",{},"May 12, 2010","When management of diverse elements and dynamic networks becomes a pain point, tools become more essential than ever.",{"_714":24,"_715":1008},[],{"_166":167,"_147":1010,"_168":1011,"_153":1013,"_155":1013,"_158":1014,"_705":1015,"_160":152,"_161":1016,"_163":152,"_156":1017,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1018,"_717":718},{"_149":152,"_151":152},[1012],{"_52":317,"_172":318,"_174":319,"_702":152},"How to Procure a Voice Solution","/ai-voice/how-to-procure-a-voice-solution",{},"Apr 28, 2010","How to procure can be nearly as complex as what to procure. It does sound a bit crazy, but the industry is offering more choices and options than ever before.",{"_714":24,"_715":1019},[],{"_166":167,"_147":1021,"_168":1022,"_153":1027,"_155":1027,"_158":1028,"_705":1029,"_160":152,"_161":1030,"_163":152,"_156":1031,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1032,"_717":718},{"_149":152,"_151":152},[1023],{"_52":1024,"_172":1025,"_174":1026,"_702":152},"Larry Lisser","/author/larry-lisser","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltdd7439a4da7bad71/673c600996b78ffcb7193f81/larry_lisser.png","Hosted Voice/UC in the Enterprise (Part 1): Are Blurry Lines Slowing Adoption?","/ai-voice/hosted-voice-uc-in-the-enterprise-part-1-are-blurry-lines-slowing-adoption-",{},"Apr 5, 2010","The majority today still consider a move to hosted as a leap. And people rarely get fired for sticking with the devil they know.",{"_714":24,"_715":1033},[],{"_166":167,"_147":1035,"_168":1036,"_153":1038,"_155":1038,"_158":1039,"_705":1040,"_160":152,"_161":1041,"_163":152,"_156":1042,"_709":152,"_178":710,"_164":131,"_165":132,"_176":711,"_712":1043,"_717":718},{"_149":152,"_151":152},[1037],{"_52":734,"_172":735,"_174":736,"_702":152},"Ready, Aim, Fire!","/ai-automation/ready-aim-fire-",{},"Mar 23, 2010","VoiceCon 2010 kicks off with a bang but highlights some big challenges ahead for the communications industry.",{"_714":24,"_715":1044},[],{"_166":167,"_147":1046,"_168":1047,"_153":1049,"_155":1049,"_158":1050,"_705":1051,"_160":152,"_161":1052,"_163":152,"_156":1053,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1054,"_717":718},{"_149":152,"_151":152},[1048],{"_52":225,"_172":226,"_174":227,"_702":152},"Voice As An Application","/ai-voice/voice-as-an-application",{},"Mar 15, 2010","Every year, the cost of bandwidth goes down and the cost of support goes up. By centralizing all UC services into a few data centers, an organization can optimize the TCO of UC services.",{"_714":24,"_715":1055},[],{"_166":167,"_147":1057,"_168":1058,"_153":1060,"_155":1060,"_158":1061,"_705":1062,"_160":152,"_161":1063,"_163":152,"_156":1064,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1065,"_717":718},{"_149":152,"_151":152},[1059],{"_52":225,"_172":226,"_174":227,"_702":152},"How Long Until Voice is Just Another Critical Application?","/ai-voice/how-long-until-voice-is-just-another-critical-application-",{},"Mar 11, 2010","While voice is a critical application, so are point of sale applications. While 911 needs to be available all the time, when true disaster strikes, cellular networks have a better track record.",{"_714":24,"_715":1066},[],{"_166":167,"_147":1068,"_168":1069,"_153":1071,"_155":1071,"_158":1072,"_705":1073,"_160":152,"_161":1074,"_163":152,"_156":1075,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1076,"_717":718},{"_149":152,"_151":152},[1070],{"_52":225,"_172":226,"_174":227,"_702":152},"The Business Cost of Poor Voice Quality","/ai-voice/the-business-cost-of-poor-voice-quality",{},"Mar 1, 2010","How something is said is as important as what is said. Voice quality contributes to the how and should be taken seriously.",{"_714":24,"_715":1077},[],{"_166":167,"_147":1079,"_168":1080,"_153":1085,"_155":1085,"_158":1086,"_705":1087,"_160":152,"_161":1088,"_163":152,"_156":1089,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1090,"_717":718},{"_149":152,"_151":152},[1081],{"_52":1082,"_172":1083,"_174":1084,"_702":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","The Changing Voice of Voice Mail","/ai-voice/the-changing-voice-of-voice-mail",{},"Feb 24, 2010","In the past few years, voice mail has become a commodity, a feature of other applications such as telephony, with little if any price premium for basic functionality.",{"_714":24,"_715":1091},[],{"_166":167,"_147":1093,"_168":1094,"_153":1098,"_155":1098,"_158":1099,"_705":1100,"_160":152,"_161":1101,"_163":152,"_156":1102,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1103,"_717":718},{"_149":152,"_151":152},[1095],{"_52":1096,"_172":1097,"_174":152,"_702":152},"Lisa Pierce","/author/lisa-pierce","Ongoing Progress in Day 2 Voice Quality Monitoring","/ai-voice/ongoing-progress-in-day-2-voice-quality-monitoring",{},"Feb 9, 2010","Getting a network up and running presents one set of challenges, but trying to assure ongoing, consistent quality (\"Day 2\"), particularly on an endpoint-specific basis, is quite another.",{"_714":24,"_715":1104},[],{"_166":167,"_147":1106,"_168":1107,"_153":1109,"_155":1109,"_158":1110,"_705":1111,"_160":152,"_161":1101,"_163":152,"_156":1112,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1113,"_717":718},{"_149":152,"_151":152},[1108],{"_52":801,"_172":802,"_174":803,"_702":152},"Keeping Up with Voice Quality","/ai-voice/keeping-up-with-voice-quality",{},"A moving target just keeps moving faster.",{"_714":24,"_715":1114},[],{"_166":167,"_147":1116,"_168":1117,"_153":1119,"_155":1119,"_158":1120,"_705":1121,"_160":152,"_161":1122,"_163":152,"_156":1123,"_709":152,"_178":710,"_164":139,"_165":140,"_176":711,"_712":1124,"_717":718},{"_149":152,"_151":152},[1118],{"_52":1024,"_172":1025,"_174":1026,"_702":152},"A Fire Hose of Good News from Voice and Video.","/ai-voice/a-fire-hose-of-good-news-from-voice-and-video-",{},"Feb 4, 2010","Suddenly, Web communication feels light without a voice attached.",{"_714":24,"_715":1125},[],"sidebarModules",[1128,1184,1197],{"_87":1129,"_1130":1131,"_1181":1182},"module_content_cards","data",{"_111":1132,"_1133":1134,"_178":1135,"_693":1136,"_1177":1178,"_1179":1178,"_1180":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1137,1152,1164],{"_87":1138,"_1130":1139},"contentPreview",{"_166":167,"_178":1140,"_147":1141,"_153":1143,"_155":1143,"_158":1144,"_160":1144,"_705":1145,"_161":1146,"_163":152,"_164":1147,"_165":328,"_168":1148,"_176":194,"_712":1150},"card-horizontal",{"_149":1142,"_151":1143},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1149],{"_52":734,"_172":735,"_174":736},{"_714":24,"_715":1151},[],{"_87":1138,"_1130":1153},{"_166":167,"_178":1140,"_147":1154,"_153":1156,"_155":1156,"_158":1157,"_160":1157,"_705":1158,"_161":1159,"_163":152,"_164":1147,"_165":328,"_168":1160,"_176":194,"_712":1162},{"_149":1155,"_151":1156},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1161],{"_52":773,"_172":774,"_174":775},{"_714":24,"_715":1163},[],{"_87":1138,"_1130":1165},{"_166":167,"_178":1140,"_147":1166,"_153":1168,"_155":1168,"_158":1169,"_160":1169,"_705":1170,"_161":1171,"_163":152,"_164":1147,"_165":328,"_168":1172,"_176":1174,"_712":1175},{"_149":1167,"_151":1168},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 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