No Jitter

Featured Content

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Common Sense Suggestions for Avoiding Late payment charges on your Telecommunications Bills

Jane Laino

October 15, 2024

Reduce costs and maintain service with these simple practices.

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The CX Silent Treatment

Matt Vartabedian

October 15, 2024

Surveys show consumers less likely to provide feedback to a business before leaving. Understanding customers, then, requires a more sophisticated listening program.

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AI and Workflow Automation: Best Practices for Success

Nathan Eddy

October 14, 2024

From data unification to security and compliance measures, there are multiple considerations to incorporate into any workflow automation process.

News & Views

Why Enterprise Premises UC Systems Remain a Good Investment

John Malone

October 14, 2024

A key question that weighs heavily on many IT managers is: In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your vertical demands.

No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents

Matt Vartabedian

October 10, 2024

Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet move forward with new and updated collaboration solutions.

Wrike: Workers Doing Less With More

Lisa Schmeiser

October 10, 2024

Expecting technology to make up a shortfall in headcount because the "improved productivity" can replace a human worker is a recipe for burning out the human workers you have left.

Enterprise Connect AI 2024 Highlights Five Key Trends

Mila D'Antonio

October 09, 2024

The future of AI-powered CX: Autonomous interactions, real-time insights, and greater personalization.

AI Agents Are Change Agents – In More Ways Than One

Jon Arnold

October 09, 2024

We are well along the path now whereby non-human, AI-based agents are taking on a wider range of roles – and erasing the distinction between human and non-human work.

Zoomtopia 2024: Pumping Up the Jam with AI

Zeus Kerravala

October 09, 2024

The collaborative workplace vendor is integrating productivity-enhancing AI workflows across multiple offerings, all with the intent to save users’ time.

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