No Jitter

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No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI

Hannah Warfel

October 25, 2024

Also, Otter.ai adds new languages to AI Meeting Assistant, GoTo launches new integrations, and Grammarly announces new ROI and communications measurement tools.

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UCaaS is a Teams Sport. Who’s Really Winning?

Dave Michels

October 25, 2024

Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

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Transform Your UC - A Guide for Service Providers

Brian Gregory, Senior Director of Product Marketing, Intermedia Communications

October 16, 2024

Intermedia

Options SPs have for delivering business services as they head into uncharted territory.

News & Views

Coming Soon: "I Assure You I'm Not an Avatar"

Lisa Schmeiser

October 24, 2024

Are AI avatars professionally appropriate?

No Jitter Midroll: Cisco WebexOne Takeaways on Data, Productivity and Powering AI

Matt Vartabedian

October 24, 2024

Your company’s data may be critical to the next leap forward in AI models and real productivity gains from AI may be a decade away.

No Jitter Midroll: Cisco Unveils Updates and new AI Features at WebexOne

Matt Vartabedian

October 23, 2024

At WebexOne 2024, Cisco unveiled the Webex AI Agent, AI Agent Studio and other AI features for both the Webex AI Assistant and Contact Center

Get Rid of Guest Wi-Fi

Sorell Slaymaker

October 22, 2024

Too many enterprises spend too much time providing guest wireless connectivity when 5G is available just about everywhere.

Building Trust in AI for Customer Service

Nathan Eddy

October 22, 2024

Leveraging real-time and historical customer data, AI can create personalized interactions that demonstrate an understanding of individual preferences, fostering that trust.

Bots in CX: A Love-Hate Relationship

Matt Vartabedian

October 21, 2024

Consumers dislike bots, businesses like them. Regardless, good CX means using them properly and educating customers on why they should use them.

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