No Jitter

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AWS Brings More AI Capabilities to Amazon Connect

Zeus Kerravala

October 17, 2024

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this...

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Perspective: Key Themes from an Emerging Event

Blair Pleasant

October 17, 2024

This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.

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Generational Differences at Work Exist -- Except in AI Attitudes

Lisa Schmeiser

October 17, 2024

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were strikingly similar opinions no matter the generation.

News & Views

No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part

Matt Vartabedian

October 16, 2024

Two surveys highlight the need for consistent, high-quality data in building reliable AI systems.

Zoomtopia 2024: From CCaaS to Customer Experience Platform

Sheila McGee-Smith

October 16, 2024

Zoom now has 1,300 Zoom Contact Center customers, including one vocal BPO.

Common Sense Suggestions for Avoiding Late Payment Charges on Your Telecommunications Bills

Jane Laino

October 15, 2024

Reduce costs and maintain service with these simple practices.

The CX Silent Treatment

Matt Vartabedian

October 15, 2024

Surveys show consumers less likely to provide feedback to a business before leaving. Understanding customers, then, requires a more sophisticated listening program.

AI and Workflow Automation: Best Practices for Success

Nathan Eddy

October 14, 2024

From data unification to security and compliance measures, there are multiple considerations to incorporate into any workflow automation process.

Why Enterprise Premises UC Systems Remain a Good Investment

John Malone

October 14, 2024

A key question that weighs heavily on many IT managers is: In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your vertical demands.

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